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IP PBX 1001tech IPvox

Datasheet

Discover the true value of communicating with your customers. IP Telephony Software-Based: Customer Management & Call / Contact Centre Solutions EzyTouch IP PBX is a flexible, cost-effective and expandable IP PBX solution running on a combination of open-source and commercial-based platforms. Integrating seamlessly with existing analog and E1/T1 & ISDN lines with advanced Voice-Over-IP technology, it allows for dramatic cost savings by reducing or eliminating long-distance toll-charges and reducing wiring costs. The solution is vendor neutral and standards based, allowing you to choose the hardware that best meets your business needs and your budget. The EzyTouch IP PBX provides all standard PBX calling features (call transfer, call waiting, call forwarding etc.) as well as advanced features to allow call centre style handling and distribution of calls. As an interactive Voice Response (IVR) platform, it also allows for the creation of custom database-driven voice applications through a variety of programming interfaces. A flexible scripting environment allows a high level of customisation, and offers the ability to grow with your evolving requirements.

Why EzyTouch IP PBX? •

Cost-effective and comprehensive IP PBX solutions.

Connects to both traditional PSTN lines and data networks.

Flexibility to mix-and-match your choice of hardware.

Scalability allows for easy upgrades according to your needs.

Cost savings for long-distance calls and elimination of phone wiring.

Improve customer service and reduce time spent on each caller.


IP PBX Specifications

EzyTouch IP PBX

Specifications

EzyTouch IP PBX

Ring Group

Yes

Route by caller ID

Yes

Music On Hold

Yes

DIDs

Yes

Music On Transfer

Yes

Voice prompts

Yes

Blind Transfer / Supervised Monitored Transfer

Yes

Customer caller IDs

Yes

Do Not Disturb (DND)

Yes

Extension groups

Yes

Voicemail to e-mail

Yes

Fax support

Yes

Branch office support

Yes

Hot desking

Yes

Call detail records (CDR)

Yes

Name directory

Yes

Caller ID

Yes

Dial by name

Yes

Day & night mode

Yes

E-mail support

Yes

Three-way calling

Yes

Custom caller IDs

Yes

Ring-all / ring groups

Yes

CRM integration

Yes

Follow-me

Yes

Custom CTI (AGI)

Yes

Alerts & notifications

Yes

Full featured ACD

Yes

Announcements

Yes

Agent call recording

Yes

Route by caller ID

Yes

Agent variable log-off

Yes

Call screening

Yes

Agents shared across sites

Yes

Call recording

Yes

Graphical cue reports

Yes

Conference bridges

Yes

Queue statistic reporting

Yes

Click-to-call

Yes

Real-time queue stats

Yes

Skills-based routing

Yes

Screen pop-up

Yes

Talk to us +603 7722 1001 or e-mail sales@1001tech.com.my For more info, visit us at www.ip--- vox.com 1001tech IPvox

Subsidiary of: 1001tech Group

Talk to us. We understand your ICT needs.

1001tech IPvox Sdn Bhd (537018-X) (formerly IPVox Sdn Bhd) Lot 7.16, Level 7, 1 Tech Park, 7 Tanjung Bandar Utama, Bandar Utama, Petaling Jaya 47800, Selangor, Malaysia


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