Issuu on Google+

Inbound All-In-One Contact Centre Solution

Datasheet

1001tech IPvox

Discover the true value of communicating with your customers. IP Telephony Software-Based: Customer Management & Call / Contact Centre Solutions As 1001tech IPvox’s flagship IP telephony software-based solution, EzyTouch has been instrumental in helping clients worldwide to better connect with their customers. EzyTouch is up to the task no matter what your requirements, with comprehensive enterprise-class features at cost-effective pricing that delivers true value. Our platform is flexible, intelligent, dynamic, fully modular and designed to ensure a quicker return on investment at a fraction of installed cost.

Why EzyTouch Inbound? •

Cost-effective & modular: Integrates with your existing communications infrastructure for cost savings, low total cost of ownership and offers comphrehensive features.

Auto Attendant: Answers calls 24 hours a day with your personalised greetings and routes calls to the right people.

Skills-Based Routing: Match agents’ skills set to the needs of different callers so that they handle enquiries according their abilities.

PBX independent: Comes with EzyTouch IP PBX option but also integrates seamlessly with almost all existing commercial PBXes.

Reporting Tools: Provides in-depth insights into the contact centre’s productivity and contact activity. Historical data accumulated over time could then be used for performance management.

Reduces operational costs: Streamlines administration, centralises messaging and management of applications using your existing LAN and Internet.

Increase customer satisfaction: Ensure that customers will always be able to reach you no matter what the situation.


EzyTouch Solution Architecture •

Fully integrated modules makes implementation simple and

• •

cost-efficient as opposed to traditional contact centre infrastructure which requires separate assembly. Flexibility to run on either analog/digital or IP environments. *Hosted contact centre option to function in a virtual hosted environment enabling usage over the Internet, allowing your agents to be based anywhere.

Specifications

EzyTouch Contact Centre

System

Specifications

EzyTouch Contact Centre

Agent

Graphical real-time displays

Yes

Agent applications

Inbound (voice)

Yes

Maximum live agents

Unlimited

Routing by DNIS

Yes

Calls in queue display

Yes

Routing by ANI or caller ID

Yes

Supervisor

Routing by type of day

Yes

Supervisor applications

Yes

Routing by time of day (schedule)

Yes

Supervisor real-time statistics

Yes

Routing by customer information

Yes

Supervisor historical reports

Yes

Integrated Voice Logger

Yes

Default refresh rate

Yes

Call coding (wrap-up code)

Yes

Available report formats

Yes

Screen pop

Yes

Agent status and statistics

Yes

Unlimited

Queue status and statistics

Yes

Calls in queue status

Yes

Agent log in / log out status / control

Yes

Maximum calls in queue / server Soft Wall Board support Operating system (server)

Yes Linux

Historical Reporting Reporting formats

Yes

Supervisor Monitoring

Wall Board Director Tab/Graph

Free text messages

Yes

Export data in multiple formats

Yes

Real-time statistics messages

Yes

Agent performance reports

Yes

System alarms

Yes

Queue performance reports

Yes

ACD call distribution reports

Yes

Abandoned call reports

Yes

Wrap-up code reports

Yes

Talk to us +603 7722 1001 or e-mail sales@1001tech.com.my For more info, visit us at www.ip--vox.com 1001tech IPvox

Subsidiary of: 1001tech Group

Talk to us. We understand your ICT needs.

1001tech IPvox Sdn Bhd (537018-X) (formerly IPVox Sdn Bhd) Lot 7.16, Level 7, 1 Tech Park, 7 Tanjung Bandar Utama, Bandar Utama, Petaling Jaya 47800, Selangor, Malaysia


1001tech-IPvox-Inbound-Datasheet