Detours/Rider Alerts From time to time, RTC RIDE buses will be placed on detour from their original routing. In an effort to communicate detours to passengers, several tools are used by RTC RIDE supervisors to get the word out to passengers. • Long-term detour information is posted at RTC 4TH STREET STATION and RTC CENTENNIAL PLAZA. • Detour signs are posted at affected bus stops. • On board all buses, behind the driver, is a passenger information center with detour/rider information. Please reference this regularly for up-to-date information on routing/system changes. • Sign up for MyRTC to receive email updates of transit alerts on rtcwashoe.com. • Passengers can also visit rtcwashoe.com for all detour and passenger information.
Service During Snow and Ice RTC RIDE buses may be delayed, detoured, or may not be wheelchair accessible when the roads become slippery. This information will be posted at all detour/passenger information locations as noted in the previous section.
Title VI Policy The RTC is committed to ensuring that no person is excluded from participation in, or denied the benefits of, its services on the basis of race, color or national origin as protected by Title VI of the Civil Rights Act of 1964, as amended. For additional information on the RTC’s obligation regarding non-discrimination, please write to: RTC, c/o Director of Administrative Services, 2050 Villanova Drive, Reno, Nevada 89502 or visit rtcwashoe.com
Lost & Found RTC RIDE is not responsible for lost items, however if you lose something on a RTC RIDE bus, report it as soon as possible. Please call 348-7433, or stop by the information booth located on the North Island at RTC 4TH STREET STATION 7:00 am–7:00 pm excluding holidays. Let us know the route number, date and time of the loss. Items are kept for one week then disposed of. Perishable items are kept until the end of the day.
Holiday Service RTC RIDE and RTC RAPID buses run on Sunday schedules during specified holidays. Please see the list below to determine when Sunday schedules will be used to replace weekday or Saturday schedules. RTC RIDE and RTC RAPID Use the RTC RIDE and RTC RAPID Sunday schedule on the following holidays: Thanksgiving Day
November 25, 2010
Christmas Day
December 25, 2010
New Year’s Day
January 1, 2011
Memorial Day
May 30, 2011
Independence Day Labor Day
July 4, 2011 September 5, 2011
RTC INTERCITY RTC INTERCITY does not operate on the following holidays: Thanksgiving Day
November 25, 2010
Christmas Day
December 25, 2010
New Year’s Day
January 1, 2011
Memorial Day
May 30, 2011
Independence Day Labor Day
July 4, 2011 September 5, 2011
RTC SIERRA SPIRIT RTC SIERRA SPIRIT free service in downtown Reno operates on the regular schedule every day of the year including all holidays.
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RTC Passenger Services: 348-RIDE (348-7433 Voice); rtcwashoe.com; 1-800-326-6868 (TTY)