Eric DuCharme FedEx Visit Kuruvilla’s Operations Management Class Visits FedEx’s North Chicago Automated Facility Last month, Professor Abey Kuruvilla took two of his Operations Management classes to Grayslake, IL to visit the FedEx North Chicago Automated Facility. This was an excellent opportunity for students to see how a global organization runs effectively and efficiently. Students toured the facility and witnessed how and where packages were unloaded, sorted, scanned, grouped together and loaded up to be sent out for delivery. Mr. Mahar, Global Accounts Manager with FedEx who helped set up the tour said "We are delighted to share with UW-Parkside, educational opportunities of this nature that give tangible experiences in learning". FedEx’s North Chicago facility is three hundred thousand square feet, with sixty-two load doors and seventeen unload doors, and their local operations consist of one hundred forty four pickup and delivery van positions. They can process fifteen thousand packages per hour which is a testament to their operations model and efficiency. Operations Management student Tyler Huckabone said, “I like the fact that FedEx has mastered efficiency so well, from the time your package is received at the factory to the time it goes out takes three to five minutes, they are 99.7% efficient.” FedEx’s efficiency is something that does not go unnoticed, as illustrated by Tyler’s quote, it is engrained in everything FedEx does.