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Emergency Department How do you handle my pain? The nurse will ask you to describe your pain and rate it on a scale of 0 (no pain) to 10 (worst pain). Your rating of pain is one of the factors in determining your diagnosis and treatment. The physician will determine what medication is right to treat the pain. In order to make a correct diagnosis, some complaints (such as abdominal pain) require that pain medications not be given until after all tests and X-rays have been completed. Pain medication will affect your ability to drive. Do not drive if you receive pain medication in the ED. What if I want specific medication for my pain? The ED physician will determine the best method of pain control based on your problem, past history and allergies. We do not refill prescriptions for pain medications written by your physicians. These must be refilled through the physician who originally prescribed the medication. I am being discharged; how will I know what to do? The nurse will give you and go over printed discharge instructions and prescriptions recommended by the physician. Please ask questions about anything you do not understand. Should your condition change or worsen, please return to the ED or see your physician immediately. Remember: Request a school or work absence excuse before you leave the ED! Important notice regarding lab work and X-rays The ED physician will review your X-rays for abnormalities, but a radiologist will read, interpret and issue a final report. Should reports differ from when you were in the ED, you will be notified of what to do. If abnormal lab results are reported after you leave, you will be contacted. It is important that you provide the correct address and phone number when checking into the ED. Patient Satisfaction Card Everyone should receive a patient satisfaction card. The card is used to collect feedback from our patients to assist in improving the services we provide. If you do not receive a card, ask any member of the health care team to provide you one. Your comments are important. Thank you again for choosing University Hospital. n 1350 Walton Way Augusta, GA 30901 706.774.5060 9670.7424 [291943] 10.09 ED Brochure.indd 1 12/8/09 9:18:51 AM


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