From Connectivity to Service Delivery: Case Studies in E-Governance
This UNDP report provides insight into the role ICTs can play in achieving development goals, distilling lessons learned and good practices for e-governance implementation, while also identifying core challenges. These case studies show how successful programming must be linked to existing national development priorities and targets. They also help us consider what is feasible and necessary for e-governance development in poor and middle-income countries, particularly when there is political will to promote democratic governance. The programme countries assessed in this report (Albania, Bangladesh, Bulgaria, Cape Verde and Indonesia) are implementing critical e-governance initiatives that help expand access to basic public services and information, and foster political participation. While many challenges still remain, these programmes have made important inroads in making catalytic use of ICTs to tackle key development national priorities.