Service Recognizing Extraordinary Service Among the many thank-you cards and letters UMMC nurses received throughout the year from grateful patients, one stood out because it came from a colleague at the University of Maryland School of Nursing. Marjorie Fass, MA, assistant dean for student and academic services, knows a thing or two about exceptional service in healthcare settings, so her glowing review of the care she received at UMMC speaks volumes. Invited to be the guest speaker at the annual UMMC Service Awards Gala in April, she said “When I think back to the words of the University of Maryland Medical Center — ‘a way of working not found anywhere in the world’ — I think of all of those nurses who touched my life and all the arms that extended to me warmth, knowledge, and the touch of human kindness like a mother for a child. Please know that those acts of kindness did not go unnoticed.”
Marjorie Fass, MA; Arielle Turner, Student Nurse; Hourly Caring Rounds Brochure
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2013 UMMC N ur sin g A n n ua l R ep ort