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TECHNOLOGY
Travelport goes mobile T
ravelport which operates Galileo, Worldspan an Apollo GDS’s in Ireland, is 40 years old and evolving beyond the traditional GDS. Existing products such as Travelport Mobile Agent, enables travel agents to access and modify their bookings on the go. Travelport continues to invest in mobile and online technologies. Travelport Mobile Agent was developed by TTS, as a partner on the Travelport Developer Network, further testament to Travelport’s fundamental belief in an Open Technology platform. available on all three Travelport GDS cores, Galileo, Worldspan & Apollo. The mobile GDS access app is Travelport’s second offering in mobile travel technology after Travelport Viewtrip Mobile, the mobile app that puts travel information directly in the palm of a traveller’s hands. Travelport says the open technology platform means “richer, deeper content through more accessible distribution.
Sinead Reilly speaking at the Travelport leadership forum in Google headquarters in May. Below: Robert Smart and Tara Hynes have joined the Travelport team. speed-to-market and encourages the freedom to innovate and develop next generation travel tools and apps.” “This framework combines with our unique developer relationships to create new revenue opportunities and advances in travel innovation.” Sinead Reilly of Travelport describes this as “another illustration of Travelport’s sustained drive to improve value, effi-
ciency and productivity of travel agents in this day and age where a higher quality experience is imperative in generating customer loyalty.“ ■ Travelport Ireland has welcomed two new but familiar faces to the Irish Sales team. Robert Smart, previously from Cassidy Travel, joined Travelport in June as Key Ac-
count Manager with a wealth of experience from his 10 years in the travel industry. “I believe great customer service comes from building excellent relationships based on trust, understanding and attentive-
ness to the customer needs.” Robert explained. Travelport technology is what drew Robbie to the business. “Travelport is putting a lot of resources into how they want the future to be shaped. With innovations like uAPI and Travelport Universal Desktop, the ground work is in place for the next generation of travel applications. It is great to be part of that future.” ■ Tara Hynes joined the Travelport family in May of this year, as TeleSales Account Manager after 15 years in travel, predominantly in the airline world with American Airlines and British Airways. Tara will be based in the Travelport Dublin office and will be at the other end of the phone for customers and staff alike, to support and develop the Travelport vision in Ireland. Tara and Robbie complete a seven strong Travelport Ireland Sales team.
Amadeus moves the game A
madeus Fare Choice, has become the group’s signature product offering and in its own words “brings the power of online shopping to the travel agency.” The suite of Amadeus products is: ■ Amadeus Selling Platform is the world's most used retailing application for travel professionals helping them to increase sales with a single access to all fares and to the broadest content. It allows travel professionals to move faster and, thanks to streamlined business processes and personalised services, to exceed customers’ expectations. Amadeus offers a catalogue of services integrated into a professional selling interface, allowing travel professionals to browse and sell ancillary services on top of the base fare. ■ Amadeus All Fares provides a graphical low fare search so-
Trish O’Leary, Olwen McKinney and Volker Lorenz (right) who heads up the Amadeus team in Ireland lution within Amadeus Selling Platform to access, browse and sell a wide range of aggregated fare content. Public and private fares can be browsed and booked from full Amadeus content as well as for over 40 non-Amadeus airlines, all merged into a single display. All fares provides a fully integrated booking flow and
travel professionals can build complex itineraries and work more efficiently with the intuitive and time saving calendar option – a feature unique to Amadeus ■ Amadeus Ticket Changer is an automated solution which puts customers in control. It can service travellers’ change requests anywhere on the world in a matter of seconds,
giving them the right fare with the right penalty charge or reimbursement at any point of sales. This automated end to end solution helps travel sellers to significantly reduce their cost and better serve their customers, eliminating airline debit memos, 30 minute calls to your call centre, lengthy and expensive staff training and other factors associated with manual ticket reissuing.. ■ Amadeus Master pricer is designed to ensure customers “remain at the forefront of the industry with an arsenal of the most innovative online products. “ Amadeus Master Pricer is a revolutionary and comprehensive low faresearch solution available in the international online travel industry. Amadeus say the Master Pricer Standard offers the broadest and cheapest range of
fares,. “It is so easy to use that travellers will be able to find and select a flight in seconds.” Amadeus Master Pricer Standard allows flight comparison so your customers will no longer have to make multiple searches ■ Amadeus Agency Manager is designed to improve efficiency of agents by facilitating highly complex tasks and automating data flows to ensure both speed and accuracy. It helps to increase revenues through intelligent revenue management tools that guarantee fee collection and controls margins by giving visibility on performance. Amadeus say the advantage of Agency manager is that it can be highly customized and provided with dedicated travel back office system compliant with all local requirements or it can be used with third party back office solutions.