PRIVATE DOOR TO DOOR UK AIRPORT TRANSFERS Trafalgar wants you to enjoy a hassle-free holiday PRIVATE experience, so DOOR TO DOOR UK AIRPORT when you book your TRANSFERS INCLUDED Trafalgar holiday we will provide you with a complimentary private door-to-door transfer service for distances of up to 150 miles. You will be collected from your home by private chauffeur-driven car and taken to your departure airport. At the end of your holiday, you will be met at the airport upon arrival for a relaxing journey home. No worries and no hassle. If you prefer not to take the complimentary transfer we will deduct £75 from the total cost of your holiday. Just part of Trafalgar’s legendary personal service. TERMS AND CONDITIONS: This service is offered to guests purchasing a holiday from Trafalgar. It is valid from one address per booking in mainland UK only and covers the distance from the point of collection to the local departure airport. For guests exceeding the 150-mile limit, an additional mileage will be charged at GBP1.80 per mile. All mileage is calculated using the Google maps service at www.maps.google.co.uk. When taking the Door to Door service on our Family Experiences, a larger vehicle may be needed to accommodate all guests. This may be liable to supplementary costs. We cannot guarantee that any of our vehicles will have child seats available. At time of booking, the guests pick up address and contact details are required. Note that this service does not apply to group bookings. Please contact us or your Travel Agent for further details. EXPRESS CHECK-IN THE ULTIMATE HASSLE FREE HOLIDAY EXPERIENCE PLEASE REGISTER AS SOON AS POSSIBLE AFTER MAKING YOUR BOOKING Our commitment to provide you with the best travel experience starts with our Express Check-In process. It will take you less than 10 minutes to complete but delivers these great benefits: • Understanding your individual needs and preferences helps us to better tailor your trip • You can meet fellow travellers before you depart via our online communities • You’ll receive helpful information, tips and exclusive savings on travel related goods and services • We can quickly locate you/your nominated contact in the unlikely event of an emergency • You will save time with no paperwork on holiday and streamlined hotel check-ins Please complete Express Check-In as soon as possible after making your booking via our secure website. You will need your booking reference number, passport details for everyone on your booking, travel insurance details and the emergency contact details of your nominated person. All your details are kept secure and we will not share your information with third parties. 1 2 3 132 Go to www.trafalgar.com/uk/express Enter your Booking Number and Last Name Answer all questions and click ‘submit’ YOUR GUIDED HOLIDAY BOOKING Your agreement is with Trafalgar Tours Limited ("Trafalgar"), Company Number 50679, a company registered in Guernsey whose registered office address is Picquet House, South Esplanade, St Peter Port, Guernsey, Channel Islands GY1 1AF. A contract will come into existence between us when you make a reservation with us. All contracts with Trafalgar are made subject to the terms of these booking conditions and are governed by English law and the exclusive jurisdiction of the English Courts. The invalidity of any provisions herein shall not affect the validity of any other provisions. The agreement shall be construed as though the invalid provision was not contained herein and was replaced with an enforceable provision as similar as possible to the original provision. Disclaimer: Travel is personal and each individual’s goals and experiences may differ. Trafalgar will not be bound by, or liable for, any description, representation or warranty made by any independent third party sales representative, travel agent, or other person or entity relating to any holiday offered by Trafalgar. Departure Date: The departure date is the date indicated on the Trafalgar confirmation. WHAT’S INCLUDED IN THE GUIDED HOLIDAY PRICE Private Door to Door: See opposite for further details. Inter-city Travel: By private motorcoach, trains and ferries (see itineraries). Air Transportation: Air transportation (including international, local and inter-island flights) is included in the total price as indicated for each specific itinerary. Please note flight supplements may apply subject to airline availability at time of booking. Guided Holiday: Air-conditioned luxury motorcoaches with all modern amenities such as reclining seats and onboard washroom, as well as the latest technology including free Onboard Wi-Fi Internet Access Service at each seat and audio-visual entertainment system are offered throughout the USA and Canada. Please note that these latest amenities and technology may not be available yet on guided holidays in Mexico, Panama, Costa Rica and Hawaii. Smaller motorcoaches with air-conditioning, but no reclining seat or onboard washrooms, may be used from time to time in Mexico, Panama and Costa Rica. Hotel Accommodation: Prices are per person, based on two persons sharing a twobed room with private bath or shower. Triple and quad rooms may be available on selected guided holidays in limited numbers. Triple occupancy is based on three people sharing one room with two beds. Triple occupancy may not be comfortable for three adults sharing. Quad occupancy is based on four people sharing one room with two beds. Quad rooms may be used only for two adults and two children, both aged 17 or younger. Quad rooms are not available for more than two adults. Rollaway beds are not included in either triple or quad prices. Every effort has been made to reserve two-bed rooms; however, on some occasions, rooms with one bed may be the only choice available. These rooms will be allocated to single travellers and couples first; other rooms may feature a single bed and rollaway bed, murphy bed or sleeper sofa. A limited number of twin-shared rooms are available with our Guaranteed Room Share service. Special room requests (smoking/nonsmoking, adjacent, connecting or lower-floor rooms, as examples) must be made at time of booking. Special room requests are not guaranteed and are based on availability at time of check-in. Many hotels in North America are 100% smoke-free, including all guest rooms, restaurants, lounges, meeting rooms, public spaces, and employee work areas. Smoking in a non-smoking room may result in a fine. Substitute hotels may be used sometimes. We try to use hotels of similar standard. Hotel Frequent Traveller programme points are not earned with hotels on Trafalgar holidays. Free Wi-Fi Internet Service: Complimentary Wi-Fi Internet Service is now available in many Trafalgar hotel guestrooms. When such a service is not available, complimentary Wi-Fi will be available in public areas of the hotels, such as main lobbies and lounges. Complimentary Wi-Fi service is now also available aboard motorcoaches operating in USA and Canada. Wi-Fi may be limited or unavailable in some areas. Travel Director: Guided holidays are conducted in English by a professional Travel Director. Meals: Full American breakfasts (FB) are served when available. When not available, a Continental breakfast is served (CB). Dinners (D)/Highlight Dinners (HD)/Farewell Dinners (FD), Lunches (L)/Highlight Lunches (HL) and ‘Be My Guest’ dining (BG), featuring either a luncheon or dinner, are included as detailed on itineraries. On Land & Cruise packages, all meals are included whilst onboard the ships. Sightseeing: Excursions, entrance fees and English-speaking guide (when required) are included as detailed in the itinerary pages. Transfers: Between airports, hotels, railway stations and piers are included as indicated on each guided holiday itinerary (please see ’Airport Transfers’ section for further details). There will be no refund for missed or unused airport transfers. If you did not purchase your flights to Hawaii, Mexico, Costa Rica or Panama from Trafalgar, you will need to provide your arrival and departure flight information to Trafalgar at the time of booking. It is your responsibility to update Trafalgar with any changes to your flight schedule to ensure that you are met by Trafalgar’s local representative and receive your arrival transfer. Failure to do so, may result in missing these services and no refund shall be due for missed arrival transfers resulting from missing or outdated flight information. Porterage: Baggage handling of one suitcase per person, at each guided holiday hotel and porter service at airports for Panama domestic flights and inter-island flights for Hawaii guided holidays, is included in the guided holiday price. Due to limited coach capacity, a single bag is allowed with dimensions not exceeding 30”x18”x10” (76x46x25cm) and weight not exceeding 50 lbs (23kg). Airlines may impose stricter weight and size limits for luggage and may also charge fees for checked baggage, including the first checked bag. Please check with your airline(s) directly for their most current baggage regulations and related fees. Trafalgar is not responsible for additional fees imposed by air carriers regarding baggage. A charge of US$6/CA$6 or local currency equivalent per travelling day will be collected by the Travel Director if a second piece of baggage is permitted to be carried, or if the suitcase exceeds weight or size limits. This is not assurance that luggage in excess of limits on size, weight and number of pieces will be permitted on the coach. Carry-on/hand luggage is restricted to one piece per person, not exceeding 12”x11”x6” (30x28x14 cm) to fit under your coach seat or in the small overhead compartment. Carry-on/hand luggage handling is the responsibility of each guest and must be taken on and off the motorcoach by you each day of the guided holiday. Carry-ons with telescopic handles and wheels will not fit in the overhead compartments or under seats and, therefore, cannot be accepted as carryon luggage. Trafalgar and Trafalgar’s affiliated entities shall not be liable for loss or damage to baggage or any guest’s belongings. Guests should immediately report lost items to the Travel Director who will assist in completing a lost property form that can be used for an insurance claim. Trafalgar cannot assist in locating lost items after the guest disembarks or completes the Trafalgar holiday. Tips/Gratuities: All tips/gratuities are included for all services on all guided holiday, except to your Motorcoach Driver and Travel Director whose tips/gratuities should be extended on a voluntary, individual basis at the end of your holiday. Included tips/gratuities cover all services provided by all Local Experts, dining-room waiters, housekeeping staff and porters at hotels. Tips/gratuities to train personnel are also included onboard the Rocky Mountaineer and VIA Rail Canada’s The Canadian train. Inter-Island Flights on Hawaii guided holidays: Hawaii guided holidays include all inter-island airfares, air-related charges and taxes as per date on the back cover and are subject to change without notice. Included flights are outlined in each Hawaii guided holiday price panel. Passengers should be aware that additional payments may be due resulting from increases in taxes and fuel surcharges on inter-island flights (and remain liable even if not acknowledged). However, once payment has been received and interisland air tickets issued the taxes, fuel surcharges are final, regardless of any future price fluctuations up or down. Due to Transportation Security Administration (TSA) Secure Flight rules, airlines in Hawaii must collect required information from guests. Guests travelling on inter-island flights must provide full name (as appears on a government-issued ID - i.e. passport, or Drivers License for US citizens and residents), date of birth and gender. For more information regarding TSA Secure Flight rules, please visit www.tsa.gov. Incomplete or inaccurate information may result in additional charges payable to the airline or delay or denial of boarding. NOT INCLUDED IN GUIDED HOLIDAY PRICE Additional fees charged by airlines such as checked and/or excess baggage, additional fuel surcharges, seat selections and any other services; passport and visa fees; insurances of all kinds; tips/gratuities to Travel Directors, Motorcoach Drivers and Local Guides; laundry; phone calls; internet access; minibar; beverages and meals not detailed in the itinerary; optional excursions; and all items of a personal nature. Additional taxes and surcharges may be collected by foreign governmental and nongovernmental entities. The price does not cover costs and expenses, including your return home, if you leave the guided holiday whether at your own volition, due to illness, action by any government or other reason. This list is illustrative and not a complete list of every item not included. Hawaiian Airlines Checked Baggage Fee: Please note that Hawaiian Airlines charge a checked baggage fee on each inter-island flight as outlined in your guided holiday itinerary. This additional cost is not covered in the guided holiday price and is the responsibility of the guest. The current cost is US$17 per suitcase (subject to change without notice). Depending on your Hawaii guided holiday selection, the total fee may be up to US$51 per person per items of luggage. These fees are subject to change per airline baggage policy. Once you join the guided holiday, the Travel Director will collect these fees and can assist you with your questions. Cruise Line Hotel Service Charge: A Hotel Service Charge of US$11.50 per guest will automatically be added to each guest’s shipboard account on a daily basis. If the service exceeds or fails to meet your expectations, you are free to adjust this amount up or down at the end of the cruise. RESERVATIONS & PAYMENTS When you make a booking, you must pay a deposit. This will consist of the amount for the international flight element of your holiday (see Air Arrangements for further details), together with the following amount for the land and/or cruise element of your holiday: Deposit payable within 7 days of booking Guided Holiday (excluding Alaska) £100 per person per guided holiday Guided Holiday with Train* or Alaska £100 per person per guided holiday Guided Holiday with Train# and/or Cruise £300 per person per guided holiday Final Payment prior to departure date Guided Holiday (excluding Alaska) 45 days Guided Holiday with Train* or Alaska 50 days Guided Holiday with Train# and/or Cruise 80 days * Rocky Mountaineer RedLeaf Service, VIA Rail Canada’s The Canadian, Copper Canyon’s El Chepe # Rocky Mountaineer GoldLeaf and SilverLeaf Services 1. Your guided holiday will be confirmed by Trafalgar upon receipt of a non-refundable, non-transferable deposit. We reserve the right to refuse a booking without giving any reason for such refusal and shall in that event return any deposit received to its sender. The deposit you have paid will only be refundable in the circumstances set out in these booking terms and conditions. This deposit forms part of your final payment. On certain departures, deposits may be required to hold seats at the time of booking. 2. Final payment for your land reservation will be due no later than 45 days (50 days for Guided Holiday with Train* or Alaska, 80 days for Guided Holiday with Train# and/or Cruise) prior to the guided holiday departure date. 3. Payment in full will be required at time of booking for reservations made less than 45 days (50 days for Guided Holiday with Train* or Alaska 80 days for Guided Holiday with Train# and/or Cruise) prior to the guided holiday departure date. 4. Trafalgar reserves the right to cancel the reservation and impose cancellation charges if any payment is not received within the above specified periods. Trafalgar will not be responsible for lost land and air reservations. 5. Credit Card Bookings: Trafalgar must be provided with your credit card number when making your reservation directly with us. Verbal authorisation authorises processing the charge on your credit card. The reservation is not confirmed until the credit card transaction is completed. For security purposes, we collect the guest’s credit card billing address and customer verification code. 6. Any special meal requirements must be provided at time of booking and are received on a REQUEST basis only. Trafalgar cannot assure special meal requests will be fulfilled. Trafalgar does not assume responsibility or liability if guest’s special meal requests are not fulfilled. 7. Where Trafalgar is selling a flight-inclusive package holiday, all money you pay to a Travel Agent (or an Accredited Body member) for that holiday will be held by the Agent (or Accredited Body member) on behalf and for the benefit of the Trustees of the Air Travel Trust at all times, but subject to the Agent's (or Accredited Body member) obligation to pay the money to us for so long as we do not fail. In the event of our failure, any money held at the time by the Agent (or Accredited Body member), or subsequently accepted from you by the Agent (or Accredited Body member), is and continues to be held by that Agent (or Accredited Body member) on behalf of and for the benefit of the Trustees of the Air Travel Trust without any obligation to pay that money to us. Full payment for these flights must be made within 7 days of booking or at time of booking depending on the airlines ticketing deadline and is non-refundable and non-transferable. Where we are selling a package holiday that does not include a flight, all money you and every person named in the booking pays to a Travel Agent for your holiday with us will be held by the Agent on our behalf until the booking is confirmed. In such cases, when confirmed, your Travel Agent shall provide those monies promptly to us. You consent to us depositing monies received by us as required by law. We will be entitled to keep interest earned on monies. You consent that all monies paid to us whether through your Travel Agent, by deposit or otherwise, may be disbursed by us as and when and where we see fit. Early Payment Discounts: Discounts are applied at the time of booking and apply to the LAND-only portion of holidays featuring the “Early Payment Discount” in the price panel, and require full payment by the applicable discount deadline dates (see Great Savings section), but no later than 45 days prior to departure for landonly holidays (50 days for Guided Holiday with Train* or Alaska, 80 days for Guided Holiday with Train# and/or Cruise). If full payment is not received by the correct date - as stated on the invoice - the discount will be removed and the booking will be re-priced. These discounts are not valid on all itineraries or departure dates; do not apply to optional extensions, airfares, government taxes and fees, air flight supplements, extra nights’ accommodation, transfers and any cruise portion of a holiday. Full cancellation penalties apply. This offer is subject to availability, applies to new bookings only and may be withdrawn at any time without notice. TRAVEL DOCUMENTS Travel documents will be sent to you approximately 21 days prior to the guided holiday departure date (provided full payment has been received on time). If final payment is not received when due, costs to courier documents will be the responsibility of the Travel Agent and/or Guest. If you are leaving home earlier, please request your travel documents well in advance. Please also make sure that you provide your flight details that are booked independently no less than 21 days prior to flight departure date. Passports & Visas: To enter and leave the USA, Canada, Costa Rica, Panama and Mexico, all guests including children must be in possession of a machine-readable passport and applicable visas. Please refer to ’Things To Know Before You Go’ section. Your travel agent will advise you as to information and travel documents (such as passports, visas, affidavits, etc.) that will be needed for each person for whom travel services are being booked. Trafalgar bears no responsibility for such information (see also the "Important Note" set out below). BOOKING CHANGES, CANCELLATIONS & REFUNDS Booking Changes: A fee of £15 or more per person, per change and any further cost we incur, will be charged for any revision or alteration made to a reservation after the booking is confirmed unless the change increases the price of the booking. Costs and charges may increase the closer to the departure date that changes are made, so you should contact us as soon as possible. We will try to make your requested change but it may not be possible. A change of guided holiday date or itinerary within 45 days (50 days for Guided Holiday with Train* or Alaska, 80 days for Guided Holiday with Train# and/or Cruise) of departure date will be treated as a cancellation. Cancellation fees will apply except when the change is to an earlier departure date and the guided holiday price is equivalent or greater, in which case a £15 (or more) per person amendment fee will be charged. Name changes or corrections will be treated as a cancellation. Cancellation fees may apply. You must also pay any charges imposed by airlines for any changes, including name and date changes. This can be up to 100% of the value of the ticket. Cancellations and Cancellation Fees: Travel arrangements for any member of the party may be cancelled at any time by written notice by the person who made the booking. Please note the following: • If notice of cancellation is received by Trafalgar more than 45 days (50 days for Guided Holiday with Train* or Alaska, 80 days for Guided Holiday with Train# and/or Cruise) prior to the guided holiday departure date, deposit will be retained.