W H AT W E A R E D O I N G OUR
2013
COMMITMENTS
WELLNESS
3,500
Associates have completed our corporate sustainability training program
COMMITMENTS ACHIEVED AND ONGOING
Source only foods that comply with trans-fat guidelines as outlined by Health Canada.
ENVIRONMENT
SUPPLY CHAIN
COMMUNITY
Implemented comprehensive nutrition and wellness programs and promotions that encourage healthy food and beverage choices. • Our chefs and dietitians continue to create tasty recipes that are lower in sodium, sugar and saturated fats • Balanced Choices® and Taste Life® programs • Flexitarian program • Made Without Gluten program • Taste Your Way to Wellness promotion Engaged with key decision and policymakers about new initiatives in healthy eating and ensure compliance with all legislative requirements.
Building BALANCE in Quebec Compass Group Canada was one of the first foodservice companies to commit to participating in the MeliorTM program created by the Council for Food Progress Initiatives, a not-for-profit organization. As a participant we rolled out our BALANCE nutritional standards in 25 Quebec-based client locations so Quebecers have the opportunity to choose healthier food options. “Compass’s involvement with Melior is a fine example of the company’s commitment to social responsibility and the health and well-being of its customers,” says Annick Van Campenhout, Melior’s General Director. © MELIOR 2013. ALL RIGHTS RESERVED.
COMMITMENTS ACHIEVED AND ONGOING Released our CEO-endorsed 2013 Environmental Policy that outlines the responsibilities of each associate towards the environment. Empower and actively encourage our associates to help reduce waste, conserve water and energy, and prevent pollution. • Currently, 3,500 associates have completed our corporate sustainability training program Executed two environmental campaigns and promotions. • Love Food, Not Waste campaign • Earth Week promotion Promoted our innovative, technologydriven solutions to our clients to reduce the environmental impact of foodservices. • Steamplicity™, our healthcare foodservice model • Exclusive partnership with Melink Energy Savings Solutions • Compostable waste dehydrator
In 2013, we have conducted 181 third-party vendor audits at our foodservice locations against prescribed standards in quality assurance, health and safety and environmental management. Since 2008, we have conducted 24 site-specific comprehensive waste audits to assist our operations in reducing their waste output and improve waste diversion. Since 2007, we have tracked and reported environmental impact data from eleven regional corporate offices to be used to validate our reduction targets for 2017. Since 2007, we have tracked and reported fuel consumption from our corporate vehicle fleet to be used to validate our reduction target for 2017.
$280,000
2013
What Compass donated to The Children’s Wish Foundation of Canada in 2013
10 million
Rain Forest Alliance certified tea bags served last year COMMITMENTS ACHIEVED AND ONGOING
Partnering with Aboriginal Entrepreneurs
Canada’s Aboriginal population is growing faster than non-Aboriginals – it is also much younger. These eager and talented young people want to learn, work, start businesses, raise families and contribute to their communities. ESS North America, a member of Compass Group Canada, has partnered with Aboriginal companies to provide food, housekeeping and maintenance services in remote oil and gas sites for more than four decades. “We’re excited to continue to work closely with Aboriginal entrepreneurs and currently support more than 35 active joint ventures, resulting in an estimated $75 million directed into the Canadian economy since 2009,” says Erin Meehan, ESS North America’s president, who is a board member and co-chair of the Canadian Council for Aboriginal Business (CCAB), a national non-profit dedicated to fostering economic opportunities for Aboriginal people and businesses across Canada.
Corporately source a minimum of 75% of our food supply within Canada. Support ethically sourced products in Canada. • Roasters, our corporate coffee brand, includes Fair Trade certified coffee and Rainforest Alliance certified black and green tea as a standard • In 2013, we purchased 47,000 kg Fair Trade coffee • In 2013, we purchased 10 million Rainforest Alliance and Fair Trade certified tea bags • Include Fair Trade certified chocolate in our standard chocolate bar selection • Support Fair Trade campus-certification when requested by clients Source and promote cage-free eggs. • We encourage the use of cage free eggs to help increase the demand for cage free eggs in the supply chain In 2012, we launched our Product Origin Reporting Tool, a resource that allows us to provide site-specific purchasing analysis to clients to support their sustainable purchasing goals.
COMMITMENTS ACHIEVED AND ONGOING In 2013, we were awarded our fourth Progressive Aboriginal Relations (PAR) Gold Level Certification for 2013-2016. • We continue to foster our long-standing Aboriginal partnerships through four main areas: employment, business development, community investment and engagement. Continued support of designated charities. • In 2013, Compass donated $280,000 to The Children’s Wish Foundation of Canada. Over three years, we have donated more than $800,000 to Children’s Wish. Continued support of student education through scholarships and bursaries. • In 2013, Chartwells, our education division, provided $560,000 for scholarships and bursaries to deserving students across Canada.
47,000 kg Fair trade coffee purchased last year
2015
Reduce the amount of sodium in the foods we serve by 30% to help Canadians achieve an average sodium intake goal of 2300 mg per day by 2016. Clearly display nutritional information as appropriate, at point of service to assist customers in making informed choices.
Require all approved designers and building contractors to follow our HSEQ Design & Build Standards (based on LEED standards) for all newly built and renovated Compass foodservice locations. Require 100% implementation of a food waste tracking program in all our foodservice locations.
335,000 kg Sustainable seafood purchased last year
2017 Communicate all Wellness information at point-of-service (POS) using technology that eliminates the use of paper.
Reduce energy consumption of corporate offices by 20%.* Reduce water consumption of corporate offices by 25%.*
Source nearly 100% of fresh and frozen seafood from Marine Stewardship Council (MSC) or Best Aquaculture Practices (BAP) certified fisheries. • Currently, 75% of our seafood is MSC or BAP certified • In 2013, we purchased 335,000 kg sustainable seafood
Improve recycling of waste from corporate offices by 25%.*
Sponsor or partner in at least one community-based event, activity or campaign each year.
Source alternative single-serve plastic food and beverage containers and cutlery that is compostable, and promote these options to our clients. Use only green-certified chemical cleaning products, as available, in food and support services.
Reduce fossil fuel-based consumption from our vehicle fleet by 20%.* *Against 2008 baseline Reduce our paper consumption related to company processes by 20% (against 2014 baseline).
L E T ’ S S TAY I N T O U C H We welcome your ideas about how we can become more sustainable. Provide us with your feedback on this report by sending an email to Donna Bottrell, Director of Wellness & Sustainability, Compass Group Canada at donna.bottrell@compass-canada.com.
working together for a more sustainable future
5560 Explorer Drive, Suite 102, Mississauga, Ontario L4W 5M3 Tel: 905.568.4636 • 1.800.465.2203 www.compass-canada.com
COMPASS GROUP CANADA
SUSTAINABILITY HIGHLIGHTS REPORT
2013
CEO MESSAGE
HOW WE DO IT
Compass Group Canada is made up of associates who are committed to striving for social, financial and environmental success. Our corporate social responsibility commitments and BALANCE program are enthusiastically embraced across the company and reinforce our desire to be environmentally responsible at all times.
IT IS VERY IM PO RTANT TO US T HAT WE PRO VIDE O UR ASSO CIAT ES AND T EAM S WIT H T HE RIG HT T RAINING , TO O L S AND ACCESS TO EXPERT ISE IN O RDER TO M AKE M O RE INF O RM ED DECISIO NS REG ARDING T HEIR SUSTAINABIL IT Y AND WEL L NESS ACT IVIT IES. — DO NNA BO T T REL L , BSc, RD, DIRECTO R O F SUSTAINABIL IT Y & WEL L NESS
As a company, we believe like many Canadians, that to live well we require access to affordable, safe, fresh and healthy food produced in ways that are responsibly sourced, ethically handled and minimize environmental impacts. In fact, our tagline, “It takes you,” challenges our associates, clients, customers and suppliers to collaborate with us to promote, sustain and support healthy lifestyles, safe workplaces and engaged communities.
1
Our corporate social responsibility journey formally began in 2007 and we continue to evolve our commitments to sustainable business practices each year, and hold ourselves, our suppliers and partners accountable to these commitments.
EMPOWERING OUR PEOPLE We foster a corporate culture in which sustainability and health and safety are viewed both as business imperatives and opportunities through our leadership, support, policies and training.
I am personally proud of the work we do individually and as a company to achieve and surpass our commitments each year. Moving forward, we will continue to refine our sustainability vision, create best practices and ensure we remain an environmentally conscious good corporate citizen. I invite you to join us on our journey. — Saajid Khan, CEO
Issued on an annual basis and endorsed by our CEO, our Corporate Health & Safety Policy, Quality Assurance Standards and Solutions Manual, and Corporate Environmental and Corporate Supply Chain Policies clearly outline our expectations of associates.
Compass Group Canada & ESS North America
ABOUT US
OUR VALUES
We are Canada’s leading foodservices and support services company.
Our vision is simple: GREAT PEOPLE delivering GREAT SERVICE achieving GREAT RESULTS. We are committed to living our values.
We source, prepare and deliver meals to people of all ages in offices, schools and universities, hospitals, senior living communities, sports and cultural venues, remote mining camps, offshore drilling platforms and more. We also provide a range of support services and facility management solutions including cleaning, building maintenance, reception and security.
To deepen engagement with our business units and build their capacity for more considered decisionmaking, we invested in a dedicated Sustainability & Wellness Team in 2012. This team is already making a difference, including the creation of new Sustainability Learning Modules developed as part of our corporate training program for new hires and existing associates.
2
SUPPORTING S U S TA I N A B L E A G R I C U LT U R E
SUPPORTING CLIENTS & CUSTOMERS Our approach is to make it easier for our clients and customers to achieve their own sustainability and wellness goals with new tools, expert advice, information and sharing of best practices. From the start, we assess suppliers for good corporate responsibility practices using global standards established by our parent company, Compass Group PLC. Our Product Origin Reporting Tool accurately traces our food purchases to their point of origin. This tool enables us to provide our clients and customers with more accurate information and reports on where the food purchased for their location is coming from. We also use the tool to support our clients’ submissions for independent verification from third-parties under programs such as STARS (Sustainability Tracking, Assessment & Rating System), and LEED (Leadership in Energy and Environmental Design).
CASE STUDY
WASTE DIVERSION TA K E S O F F AT C A N A D A’ S B I G G E S T AIRPORT Airports are busy places and Toronto Pearson International is no exception. Jesse Learn, Manager, Waste Management, Eurest Services has worked with the Greater Toronto Airport Authority (GTAA), a Compass client, since 2009 to help them achieve a 17% increase in their total annual waste diversion rate. By raising awareness and training staff on the ‘ins and outs’ of sustainable waste management systems including organic waste and paper towel and newspaper recycling programs, we have helped the GTAA divert 63% of all waste away from landfills in 2012 and achieve ISO 14001 certification for the site.
We recognize the need to support Canadian farms as they are integral to our ability to continue to offer more of what clients and customers want: safe, tasty, fresh, local and made-inCanada food. We support these farms and farmers in many ways including:
Our corporate procurement target of 75% for Canadian sourced foods. Marketing Promotions Our Eat Local 4 Seasons is a national, year-long campaign, developed and launched in 2013, to showcase globally inspired recipes using local ingredients and encourage our customers to ‘get closer to your food’. The campaign toolkit included a guide on how to do a chef demo as well as host a farmer’s market. So far we have seen increases in the amount we purchased of 5% -52% year-over-year for promoted local food items.
3
WE’ R E A LWAYS ON TH E LOOK OU T FOR C U TTI N G-ED GE TEC H N OLOGY TO B R I N G TO OU R C LI EN TS TH AT C A N R ED U C E TH EI R EN VI R ON MEN TA L FOOTPR I N T, SU C H A S D EMA N D VEN TI LATI ON C ON TR OLS WH I C H SAVES ON EN ER GY A N D OPER ATI N G C OSTS I N C OMMER C I A L K I TC H EN S. — ELI BAMFO, MASc , LEED GR EEN ASSOC I ATE MAN AGER , SU STAI N ABLE EN VI R ON MEN T, R I SK MAN AGEMEN T
TOP MENU TREND FOR 2013:
LOCALLY PRODUCED & GLOBALLY INSPIRED DISHES CFRA 2013 CHEF SURVEY
its many natural systems including those that provide us with clean air, water and food. In a sustainable society, individuals, communities and businesses learn to flourish within nature’s limits.
We work hard to achieve the most sustainable, efficient and cost-effective supply chain possible. Yet, as a leading foodservice provider, we recognize we are also an integral part of larger systems in which ‘that’s just the way we’ve always done it’ thinking can sometimes hinder progress.
At Compass Group Canada, our understanding of sustainability is
We believe that if no one asks how things can be done differently then they will never change because there is no perceived demand: a key driver for business.
section of our corporate website at www.compass-canada.com.
Setting more aggressive sustainable procurement standards and targets helps our suppliers build their own business cases to produce more responsible, safe products. In this way, we change the system from within and make it better for everybody. This is how we are becoming a catalyst for real change.
OUR APPROACH
Sustainability is about supporting Earth’s ability to renew itself through
B E C O M I N G A C ATA LY S T F O R C H A N G E
informed by The Natural Step Canada (www.naturalstep.ca). Watch an animated video, created by Real Eyes in Dublin, Ireland describing this scientifically robust definition of sustainability on our Being Responsible Compass Group Canada is proud to deliver our first sustainability highlights report. This report explains how we approach sustainability in our Canadian operations, shines a light on some of our accomplishments thus far and outlines our commitments going forward.
CO M PA SS GRO UP CA NA DA’S S US TA I NA BI LI TY S TRATEGY I S EM BO DI ED BY BALANCE , A PLATFO RM TH AT LI NKS TO GETH ER FO UR DI S TI NCT, YET I NTERCO NNECTED, A REA S O F FO CUS :
WELLNESS We make it easier for Canadians to attain their healthy living goals while positively contributing to productive and safe workplaces, health care facilities, schools and communities.
ENVIRONMENT We strive to reduce environmental impacts resulting from our operations contributing to safer, healthier and more efficient businesses, workplaces, health care facilities, schools and communities.
SUPPLY CHAIN
Successful Partnerships with the Greenbelt Fund, an organization supporting the sustainability of Ontario agriculture, as well as other Broader Public Sector partners have allowed Compass to ensure local food sourcing is a priority when delivering quality food to our clients and customers. These networks have allowed us to enhance the quality of marketing and educational resources we make available to clients, customers and our associates.
W H AT I S S U S TA I N A B I L I T Y ?
We source sustainable and safe products through our responsible supply chain, and use our expertise and sizable purchasing power to inform and inspire suppliers to join us in the pursuit of industry-leading environmental, social and ethical best practices and business solutions.
COMMUNITY WE WON ’ T SETTLE FOR STATU S QU O. WE’ R E EN GA GI N G OU R SU PPLI ER S TO H ELP TH EM B ETTER U N D ER STA N D OU R N EED S A N D I N N OVATE A FFOR D A B LE A N D SU STA I N A B LE SOLU T ION S . — D AVI D ERVASTI , BC OMM, D I R EC TOR OF SU STAI N ABLE SOU R C I N G
We actively promote, support and engage with the communities where we live and work through charitable giving, employee volunteerism and investment initiatives.
CEO MESSAGE
HOW WE DO IT
Compass Group Canada is made up of associates who are committed to striving for social, financial and environmental success. Our corporate social responsibility commitments and BALANCE program are enthusiastically embraced across the company and reinforce our desire to be environmentally responsible at all times.
IT IS VERY IM PO RTANT TO US T HAT WE PRO VIDE O UR ASSO CIAT ES AND T EAM S WIT H T HE RIG HT T RAINING , TO O L S AND ACCESS TO EXPERT ISE IN O RDER TO M AKE M O RE INF O RM ED DECISIO NS REG ARDING T HEIR SUSTAINABIL IT Y AND WEL L NESS ACT IVIT IES. — DO NNA BO T T REL L , BSc, RD, DIRECTO R O F SUSTAINABIL IT Y & WEL L NESS
As a company, we believe like many Canadians, that to live well we require access to affordable, safe, fresh and healthy food produced in ways that are responsibly sourced, ethically handled and minimize environmental impacts. In fact, our tagline, “It takes you,” challenges our associates, clients, customers and suppliers to collaborate with us to promote, sustain and support healthy lifestyles, safe workplaces and engaged communities.
1
Our corporate social responsibility journey formally began in 2007 and we continue to evolve our commitments to sustainable business practices each year, and hold ourselves, our suppliers and partners accountable to these commitments.
EMPOWERING OUR PEOPLE We foster a corporate culture in which sustainability and health and safety are viewed both as business imperatives and opportunities through our leadership, support, policies and training.
I am personally proud of the work we do individually and as a company to achieve and surpass our commitments each year. Moving forward, we will continue to refine our sustainability vision, create best practices and ensure we remain an environmentally conscious good corporate citizen. I invite you to join us on our journey. — Saajid Khan, CEO
Issued on an annual basis and endorsed by our CEO, our Corporate Health & Safety Policy, Quality Assurance Standards and Solutions Manual, and Corporate Environmental and Corporate Supply Chain Policies clearly outline our expectations of associates.
Compass Group Canada & ESS North America
ABOUT US
OUR VALUES
We are Canada’s leading foodservices and support services company.
Our vision is simple: GREAT PEOPLE delivering GREAT SERVICE achieving GREAT RESULTS. We are committed to living our values.
We source, prepare and deliver meals to people of all ages in offices, schools and universities, hospitals, senior living communities, sports and cultural venues, remote mining camps, offshore drilling platforms and more. We also provide a range of support services and facility management solutions including cleaning, building maintenance, reception and security.
To deepen engagement with our business units and build their capacity for more considered decisionmaking, we invested in a dedicated Sustainability & Wellness Team in 2012. This team is already making a difference, including the creation of new Sustainability Learning Modules developed as part of our corporate training program for new hires and existing associates.
2
SUPPORTING S U S TA I N A B L E A G R I C U LT U R E
SUPPORTING CLIENTS & CUSTOMERS Our approach is to make it easier for our clients and customers to achieve their own sustainability and wellness goals with new tools, expert advice, information and sharing of best practices. From the start, we assess suppliers for good corporate responsibility practices using global standards established by our parent company, Compass Group PLC. Our Product Origin Reporting Tool accurately traces our food purchases to their point of origin. This tool enables us to provide our clients and customers with more accurate information and reports on where the food purchased for their location is coming from. We also use the tool to support our clients’ submissions for independent verification from third-parties under programs such as STARS (Sustainability Tracking, Assessment & Rating System), and LEED (Leadership in Energy and Environmental Design).
CASE STUDY
WASTE DIVERSION TA K E S O F F AT C A N A D A’ S B I G G E S T AIRPORT Airports are busy places and Toronto Pearson International is no exception. Jesse Learn, Manager, Waste Management, Eurest Services has worked with the Greater Toronto Airport Authority (GTAA), a Compass client, since 2009 to help them achieve a 17% increase in their total annual waste diversion rate. By raising awareness and training staff on the ‘ins and outs’ of sustainable waste management systems including organic waste and paper towel and newspaper recycling programs, we have helped the GTAA divert 63% of all waste away from landfills in 2012 and achieve ISO 14001 certification for the site.
We recognize the need to support Canadian farms as they are integral to our ability to continue to offer more of what clients and customers want: safe, tasty, fresh, local and made-inCanada food. We support these farms and farmers in many ways including:
Our corporate procurement target of 75% for Canadian sourced foods. Marketing Promotions Our Eat Local 4 Seasons is a national, year-long campaign, developed and launched in 2013, to showcase globally inspired recipes using local ingredients and encourage our customers to ‘get closer to your food’. The campaign toolkit included a guide on how to do a chef demo as well as host a farmer’s market. So far we have seen increases in the amount we purchased of 5% -52% year-over-year for promoted local food items.
3
WE’ R E A LWAYS ON TH E LOOK OU T FOR C U TTI N G-ED GE TEC H N OLOGY TO B R I N G TO OU R C LI EN TS TH AT C A N R ED U C E TH EI R EN VI R ON MEN TA L FOOTPR I N T, SU C H A S D EMA N D VEN TI LATI ON C ON TR OLS WH I C H SAVES ON EN ER GY A N D OPER ATI N G C OSTS I N C OMMER C I A L K I TC H EN S. — ELI BAMFO, MASc , LEED GR EEN ASSOC I ATE MAN AGER , SU STAI N ABLE EN VI R ON MEN T, R I SK MAN AGEMEN T
TOP MENU TREND FOR 2013:
LOCALLY PRODUCED & GLOBALLY INSPIRED DISHES CFRA 2013 CHEF SURVEY
its many natural systems including those that provide us with clean air, water and food. In a sustainable society, individuals, communities and businesses learn to flourish within nature’s limits.
We work hard to achieve the most sustainable, efficient and cost-effective supply chain possible. Yet, as a leading foodservice provider, we recognize we are also an integral part of larger systems in which ‘that’s just the way we’ve always done it’ thinking can sometimes hinder progress.
At Compass Group Canada, our understanding of sustainability is
We believe that if no one asks how things can be done differently then they will never change because there is no perceived demand: a key driver for business.
section of our corporate website at www.compass-canada.com.
Setting more aggressive sustainable procurement standards and targets helps our suppliers build their own business cases to produce more responsible, safe products. In this way, we change the system from within and make it better for everybody. This is how we are becoming a catalyst for real change.
OUR APPROACH
Sustainability is about supporting Earth’s ability to renew itself through
B E C O M I N G A C ATA LY S T F O R C H A N G E
informed by The Natural Step Canada (www.naturalstep.ca). Watch an animated video, created by Real Eyes in Dublin, Ireland describing this scientifically robust definition of sustainability on our Being Responsible Compass Group Canada is proud to deliver our first sustainability highlights report. This report explains how we approach sustainability in our Canadian operations, shines a light on some of our accomplishments thus far and outlines our commitments going forward.
CO M PA SS GRO UP CA NA DA’S S US TA I NA BI LI TY S TRATEGY I S EM BO DI ED BY BALANCE , A PLATFO RM TH AT LI NKS TO GETH ER FO UR DI S TI NCT, YET I NTERCO NNECTED, A REA S O F FO CUS :
WELLNESS We make it easier for Canadians to attain their healthy living goals while positively contributing to productive and safe workplaces, health care facilities, schools and communities.
ENVIRONMENT We strive to reduce environmental impacts resulting from our operations contributing to safer, healthier and more efficient businesses, workplaces, health care facilities, schools and communities.
SUPPLY CHAIN
Successful Partnerships with the Greenbelt Fund, an organization supporting the sustainability of Ontario agriculture, as well as other Broader Public Sector partners have allowed Compass to ensure local food sourcing is a priority when delivering quality food to our clients and customers. These networks have allowed us to enhance the quality of marketing and educational resources we make available to clients, customers and our associates.
W H AT I S S U S TA I N A B I L I T Y ?
We source sustainable and safe products through our responsible supply chain, and use our expertise and sizable purchasing power to inform and inspire suppliers to join us in the pursuit of industry-leading environmental, social and ethical best practices and business solutions.
COMMUNITY WE WON ’ T SETTLE FOR STATU S QU O. WE’ R E EN GA GI N G OU R SU PPLI ER S TO H ELP TH EM B ETTER U N D ER STA N D OU R N EED S A N D I N N OVATE A FFOR D A B LE A N D SU STA I N A B LE SOLU T ION S . — D AVI D ERVASTI , BC OMM, D I R EC TOR OF SU STAI N ABLE SOU R C I N G
We actively promote, support and engage with the communities where we live and work through charitable giving, employee volunteerism and investment initiatives.
CEO MESSAGE
HOW WE DO IT
Compass Group Canada is made up of associates who are committed to striving for social, financial and environmental success. Our corporate social responsibility commitments and BALANCE program are enthusiastically embraced across the company and reinforce our desire to be environmentally responsible at all times.
IT IS VERY IM PO RTANT TO US T HAT WE PRO VIDE O UR ASSO CIAT ES AND T EAM S WIT H T HE RIG HT T RAINING , TO O L S AND ACCESS TO EXPERT ISE IN O RDER TO M AKE M O RE INF O RM ED DECISIO NS REG ARDING T HEIR SUSTAINABIL IT Y AND WEL L NESS ACT IVIT IES. — DO NNA BO T T REL L , BSc, RD, DIRECTO R O F SUSTAINABIL IT Y & WEL L NESS
As a company, we believe like many Canadians, that to live well we require access to affordable, safe, fresh and healthy food produced in ways that are responsibly sourced, ethically handled and minimize environmental impacts. In fact, our tagline, “It takes you,” challenges our associates, clients, customers and suppliers to collaborate with us to promote, sustain and support healthy lifestyles, safe workplaces and engaged communities.
1
Our corporate social responsibility journey formally began in 2007 and we continue to evolve our commitments to sustainable business practices each year, and hold ourselves, our suppliers and partners accountable to these commitments.
EMPOWERING OUR PEOPLE We foster a corporate culture in which sustainability and health and safety are viewed both as business imperatives and opportunities through our leadership, support, policies and training.
I am personally proud of the work we do individually and as a company to achieve and surpass our commitments each year. Moving forward, we will continue to refine our sustainability vision, create best practices and ensure we remain an environmentally conscious good corporate citizen. I invite you to join us on our journey. — Saajid Khan, CEO
Issued on an annual basis and endorsed by our CEO, our Corporate Health & Safety Policy, Quality Assurance Standards and Solutions Manual, and Corporate Environmental and Corporate Supply Chain Policies clearly outline our expectations of associates.
Compass Group Canada & ESS North America
ABOUT US
OUR VALUES
We are Canada’s leading foodservices and support services company.
Our vision is simple: GREAT PEOPLE delivering GREAT SERVICE achieving GREAT RESULTS. We are committed to living our values.
We source, prepare and deliver meals to people of all ages in offices, schools and universities, hospitals, senior living communities, sports and cultural venues, remote mining camps, offshore drilling platforms and more. We also provide a range of support services and facility management solutions including cleaning, building maintenance, reception and security.
To deepen engagement with our business units and build their capacity for more considered decisionmaking, we invested in a dedicated Sustainability & Wellness Team in 2012. This team is already making a difference, including the creation of new Sustainability Learning Modules developed as part of our corporate training program for new hires and existing associates.
2
SUPPORTING S U S TA I N A B L E A G R I C U LT U R E
SUPPORTING CLIENTS & CUSTOMERS Our approach is to make it easier for our clients and customers to achieve their own sustainability and wellness goals with new tools, expert advice, information and sharing of best practices. From the start, we assess suppliers for good corporate responsibility practices using global standards established by our parent company, Compass Group PLC. Our Product Origin Reporting Tool accurately traces our food purchases to their point of origin. This tool enables us to provide our clients and customers with more accurate information and reports on where the food purchased for their location is coming from. We also use the tool to support our clients’ submissions for independent verification from third-parties under programs such as STARS (Sustainability Tracking, Assessment & Rating System), and LEED (Leadership in Energy and Environmental Design).
CASE STUDY
WASTE DIVERSION TA K E S O F F AT C A N A D A’ S B I G G E S T AIRPORT Airports are busy places and Toronto Pearson International is no exception. Jesse Learn, Manager, Waste Management, Eurest Services has worked with the Greater Toronto Airport Authority (GTAA), a Compass client, since 2009 to help them achieve a 17% increase in their total annual waste diversion rate. By raising awareness and training staff on the ‘ins and outs’ of sustainable waste management systems including organic waste and paper towel and newspaper recycling programs, we have helped the GTAA divert 63% of all waste away from landfills in 2012 and achieve ISO 14001 certification for the site.
We recognize the need to support Canadian farms as they are integral to our ability to continue to offer more of what clients and customers want: safe, tasty, fresh, local and made-inCanada food. We support these farms and farmers in many ways including:
Our corporate procurement target of 75% for Canadian sourced foods. Marketing Promotions Our Eat Local 4 Seasons is a national, year-long campaign, developed and launched in 2013, to showcase globally inspired recipes using local ingredients and encourage our customers to ‘get closer to your food’. The campaign toolkit included a guide on how to do a chef demo as well as host a farmer’s market. So far we have seen increases in the amount we purchased of 5% -52% year-over-year for promoted local food items.
3
WE’ R E A LWAYS ON TH E LOOK OU T FOR C U TTI N G-ED GE TEC H N OLOGY TO B R I N G TO OU R C LI EN TS TH AT C A N R ED U C E TH EI R EN VI R ON MEN TA L FOOTPR I N T, SU C H A S D EMA N D VEN TI LATI ON C ON TR OLS WH I C H SAVES ON EN ER GY A N D OPER ATI N G C OSTS I N C OMMER C I A L K I TC H EN S. — ELI BAMFO, MASc , LEED GR EEN ASSOC I ATE MAN AGER , SU STAI N ABLE EN VI R ON MEN T, R I SK MAN AGEMEN T
TOP MENU TREND FOR 2013:
LOCALLY PRODUCED & GLOBALLY INSPIRED DISHES CFRA 2013 CHEF SURVEY
its many natural systems including those that provide us with clean air, water and food. In a sustainable society, individuals, communities and businesses learn to flourish within nature’s limits.
We work hard to achieve the most sustainable, efficient and cost-effective supply chain possible. Yet, as a leading foodservice provider, we recognize we are also an integral part of larger systems in which ‘that’s just the way we’ve always done it’ thinking can sometimes hinder progress.
At Compass Group Canada, our understanding of sustainability is
We believe that if no one asks how things can be done differently then they will never change because there is no perceived demand: a key driver for business.
section of our corporate website at www.compass-canada.com.
Setting more aggressive sustainable procurement standards and targets helps our suppliers build their own business cases to produce more responsible, safe products. In this way, we change the system from within and make it better for everybody. This is how we are becoming a catalyst for real change.
OUR APPROACH
Sustainability is about supporting Earth’s ability to renew itself through
B E C O M I N G A C ATA LY S T F O R C H A N G E
informed by The Natural Step Canada (www.naturalstep.ca). Watch an animated video, created by Real Eyes in Dublin, Ireland describing this scientifically robust definition of sustainability on our Being Responsible Compass Group Canada is proud to deliver our first sustainability highlights report. This report explains how we approach sustainability in our Canadian operations, shines a light on some of our accomplishments thus far and outlines our commitments going forward.
CO M PA SS GRO UP CA NA DA’S S US TA I NA BI LI TY S TRATEGY I S EM BO DI ED BY BALANCE , A PLATFO RM TH AT LI NKS TO GETH ER FO UR DI S TI NCT, YET I NTERCO NNECTED, A REA S O F FO CUS :
WELLNESS We make it easier for Canadians to attain their healthy living goals while positively contributing to productive and safe workplaces, health care facilities, schools and communities.
ENVIRONMENT We strive to reduce environmental impacts resulting from our operations contributing to safer, healthier and more efficient businesses, workplaces, health care facilities, schools and communities.
SUPPLY CHAIN
Successful Partnerships with the Greenbelt Fund, an organization supporting the sustainability of Ontario agriculture, as well as other Broader Public Sector partners have allowed Compass to ensure local food sourcing is a priority when delivering quality food to our clients and customers. These networks have allowed us to enhance the quality of marketing and educational resources we make available to clients, customers and our associates.
W H AT I S S U S TA I N A B I L I T Y ?
We source sustainable and safe products through our responsible supply chain, and use our expertise and sizable purchasing power to inform and inspire suppliers to join us in the pursuit of industry-leading environmental, social and ethical best practices and business solutions.
COMMUNITY WE WON ’ T SETTLE FOR STATU S QU O. WE’ R E EN GA GI N G OU R SU PPLI ER S TO H ELP TH EM B ETTER U N D ER STA N D OU R N EED S A N D I N N OVATE A FFOR D A B LE A N D SU STA I N A B LE SOLU T ION S . — D AVI D ERVASTI , BC OMM, D I R EC TOR OF SU STAI N ABLE SOU R C I N G
We actively promote, support and engage with the communities where we live and work through charitable giving, employee volunteerism and investment initiatives.
CEO MESSAGE
HOW WE DO IT
Compass Group Canada is made up of associates who are committed to striving for social, financial and environmental success. Our corporate social responsibility commitments and BALANCE program are enthusiastically embraced across the company and reinforce our desire to be environmentally responsible at all times.
IT IS VERY IM PO RTANT TO US T HAT WE PRO VIDE O UR ASSO CIAT ES AND T EAM S WIT H T HE RIG HT T RAINING , TO O L S AND ACCESS TO EXPERT ISE IN O RDER TO M AKE M O RE INF O RM ED DECISIO NS REG ARDING T HEIR SUSTAINABIL IT Y AND WEL L NESS ACT IVIT IES. — DO NNA BO T T REL L , BSc, RD, DIRECTO R O F SUSTAINABIL IT Y & WEL L NESS
As a company, we believe like many Canadians, that to live well we require access to affordable, safe, fresh and healthy food produced in ways that are responsibly sourced, ethically handled and minimize environmental impacts. In fact, our tagline, “It takes you,” challenges our associates, clients, customers and suppliers to collaborate with us to promote, sustain and support healthy lifestyles, safe workplaces and engaged communities.
1
Our corporate social responsibility journey formally began in 2007 and we continue to evolve our commitments to sustainable business practices each year, and hold ourselves, our suppliers and partners accountable to these commitments.
EMPOWERING OUR PEOPLE We foster a corporate culture in which sustainability and health and safety are viewed both as business imperatives and opportunities through our leadership, support, policies and training.
I am personally proud of the work we do individually and as a company to achieve and surpass our commitments each year. Moving forward, we will continue to refine our sustainability vision, create best practices and ensure we remain an environmentally conscious good corporate citizen. I invite you to join us on our journey. — Saajid Khan, CEO
Issued on an annual basis and endorsed by our CEO, our Corporate Health & Safety Policy, Quality Assurance Standards and Solutions Manual, and Corporate Environmental and Corporate Supply Chain Policies clearly outline our expectations of associates.
Compass Group Canada & ESS North America
ABOUT US
OUR VALUES
We are Canada’s leading foodservices and support services company.
Our vision is simple: GREAT PEOPLE delivering GREAT SERVICE achieving GREAT RESULTS. We are committed to living our values.
We source, prepare and deliver meals to people of all ages in offices, schools and universities, hospitals, senior living communities, sports and cultural venues, remote mining camps, offshore drilling platforms and more. We also provide a range of support services and facility management solutions including cleaning, building maintenance, reception and security.
To deepen engagement with our business units and build their capacity for more considered decisionmaking, we invested in a dedicated Sustainability & Wellness Team in 2012. This team is already making a difference, including the creation of new Sustainability Learning Modules developed as part of our corporate training program for new hires and existing associates.
2
SUPPORTING S U S TA I N A B L E A G R I C U LT U R E
SUPPORTING CLIENTS & CUSTOMERS Our approach is to make it easier for our clients and customers to achieve their own sustainability and wellness goals with new tools, expert advice, information and sharing of best practices. From the start, we assess suppliers for good corporate responsibility practices using global standards established by our parent company, Compass Group PLC. Our Product Origin Reporting Tool accurately traces our food purchases to their point of origin. This tool enables us to provide our clients and customers with more accurate information and reports on where the food purchased for their location is coming from. We also use the tool to support our clients’ submissions for independent verification from third-parties under programs such as STARS (Sustainability Tracking, Assessment & Rating System), and LEED (Leadership in Energy and Environmental Design).
CASE STUDY
WASTE DIVERSION TA K E S O F F AT C A N A D A’ S B I G G E S T AIRPORT Airports are busy places and Toronto Pearson International is no exception. Jesse Learn, Manager, Waste Management, Eurest Services has worked with the Greater Toronto Airport Authority (GTAA), a Compass client, since 2009 to help them achieve a 17% increase in their total annual waste diversion rate. By raising awareness and training staff on the ‘ins and outs’ of sustainable waste management systems including organic waste and paper towel and newspaper recycling programs, we have helped the GTAA divert 63% of all waste away from landfills in 2012 and achieve ISO 14001 certification for the site.
We recognize the need to support Canadian farms as they are integral to our ability to continue to offer more of what clients and customers want: safe, tasty, fresh, local and made-inCanada food. We support these farms and farmers in many ways including:
Our corporate procurement target of 75% for Canadian sourced foods. Marketing Promotions Our Eat Local 4 Seasons is a national, year-long campaign, developed and launched in 2013, to showcase globally inspired recipes using local ingredients and encourage our customers to ‘get closer to your food’. The campaign toolkit included a guide on how to do a chef demo as well as host a farmer’s market. So far we have seen increases in the amount we purchased of 5% -52% year-over-year for promoted local food items.
3
WE’ R E A LWAYS ON TH E LOOK OU T FOR C U TTI N G-ED GE TEC H N OLOGY TO B R I N G TO OU R C LI EN TS TH AT C A N R ED U C E TH EI R EN VI R ON MEN TA L FOOTPR I N T, SU C H A S D EMA N D VEN TI LATI ON C ON TR OLS WH I C H SAVES ON EN ER GY A N D OPER ATI N G C OSTS I N C OMMER C I A L K I TC H EN S. — ELI BAMFO, MASc , LEED GR EEN ASSOC I ATE MAN AGER , SU STAI N ABLE EN VI R ON MEN T, R I SK MAN AGEMEN T
TOP MENU TREND FOR 2013:
LOCALLY PRODUCED & GLOBALLY INSPIRED DISHES CFRA 2013 CHEF SURVEY
its many natural systems including those that provide us with clean air, water and food. In a sustainable society, individuals, communities and businesses learn to flourish within nature’s limits.
We work hard to achieve the most sustainable, efficient and cost-effective supply chain possible. Yet, as a leading foodservice provider, we recognize we are also an integral part of larger systems in which ‘that’s just the way we’ve always done it’ thinking can sometimes hinder progress.
At Compass Group Canada, our understanding of sustainability is
We believe that if no one asks how things can be done differently then they will never change because there is no perceived demand: a key driver for business.
section of our corporate website at www.compass-canada.com.
Setting more aggressive sustainable procurement standards and targets helps our suppliers build their own business cases to produce more responsible, safe products. In this way, we change the system from within and make it better for everybody. This is how we are becoming a catalyst for real change.
OUR APPROACH
Sustainability is about supporting Earth’s ability to renew itself through
B E C O M I N G A C ATA LY S T F O R C H A N G E
informed by The Natural Step Canada (www.naturalstep.ca). Watch an animated video, created by Real Eyes in Dublin, Ireland describing this scientifically robust definition of sustainability on our Being Responsible Compass Group Canada is proud to deliver our first sustainability highlights report. This report explains how we approach sustainability in our Canadian operations, shines a light on some of our accomplishments thus far and outlines our commitments going forward.
CO M PA SS GRO UP CA NA DA’S S US TA I NA BI LI TY S TRATEGY I S EM BO DI ED BY BALANCE , A PLATFO RM TH AT LI NKS TO GETH ER FO UR DI S TI NCT, YET I NTERCO NNECTED, A REA S O F FO CUS :
WELLNESS We make it easier for Canadians to attain their healthy living goals while positively contributing to productive and safe workplaces, health care facilities, schools and communities.
ENVIRONMENT We strive to reduce environmental impacts resulting from our operations contributing to safer, healthier and more efficient businesses, workplaces, health care facilities, schools and communities.
SUPPLY CHAIN
Successful Partnerships with the Greenbelt Fund, an organization supporting the sustainability of Ontario agriculture, as well as other Broader Public Sector partners have allowed Compass to ensure local food sourcing is a priority when delivering quality food to our clients and customers. These networks have allowed us to enhance the quality of marketing and educational resources we make available to clients, customers and our associates.
W H AT I S S U S TA I N A B I L I T Y ?
We source sustainable and safe products through our responsible supply chain, and use our expertise and sizable purchasing power to inform and inspire suppliers to join us in the pursuit of industry-leading environmental, social and ethical best practices and business solutions.
COMMUNITY WE WON ’ T SETTLE FOR STATU S QU O. WE’ R E EN GA GI N G OU R SU PPLI ER S TO H ELP TH EM B ETTER U N D ER STA N D OU R N EED S A N D I N N OVATE A FFOR D A B LE A N D SU STA I N A B LE SOLU T ION S . — D AVI D ERVASTI , BC OMM, D I R EC TOR OF SU STAI N ABLE SOU R C I N G
We actively promote, support and engage with the communities where we live and work through charitable giving, employee volunteerism and investment initiatives.
W H AT W E A R E D O I N G OUR
2013
COMMITMENTS
WELLNESS
3,500
Associates have completed our corporate sustainability training program
COMMITMENTS ACHIEVED AND ONGOING
Source only foods that comply with trans-fat guidelines as outlined by Health Canada.
ENVIRONMENT
SUPPLY CHAIN
COMMUNITY
Implemented comprehensive nutrition and wellness programs and promotions that encourage healthy food and beverage choices. • Our chefs and dietitians continue to create tasty recipes that are lower in sodium, sugar and saturated fats • Balanced Choices® and Taste Life® programs • Flexitarian program • Made Without Gluten program • Taste Your Way to Wellness promotion Engaged with key decision and policymakers about new initiatives in healthy eating and ensure compliance with all legislative requirements.
Building BALANCE in Quebec Compass Group Canada was one of the first foodservice companies to commit to participating in the MeliorTM program created by the Council for Food Progress Initiatives, a not-for-profit organization. As a participant we rolled out our BALANCE nutritional standards in 25 Quebec-based client locations so Quebecers have the opportunity to choose healthier food options. “Compass’s involvement with Melior is a fine example of the company’s commitment to social responsibility and the health and well-being of its customers,” says Annick Van Campenhout, Melior’s General Director. © MELIOR 2013. ALL RIGHTS RESERVED.
COMMITMENTS ACHIEVED AND ONGOING Released our CEO-endorsed 2013 Environmental Policy that outlines the responsibilities of each associate towards the environment. Empower and actively encourage our associates to help reduce waste, conserve water and energy, and prevent pollution. • Currently, 3,500 associates have completed our corporate sustainability training program Executed two environmental campaigns and promotions. • Love Food, Not Waste campaign • Earth Week promotion Promoted our innovative, technologydriven solutions to our clients to reduce the environmental impact of foodservices. • Steamplicity™, our healthcare foodservice model • Exclusive partnership with Melink Energy Savings Solutions • Compostable waste dehydrator
In 2013, we have conducted 181 third-party vendor audits at our foodservice locations against prescribed standards in quality assurance, health and safety and environmental management. Since 2008, we have conducted 24 site-specific comprehensive waste audits to assist our operations in reducing their waste output and improve waste diversion. Since 2007, we have tracked and reported environmental impact data from eleven regional corporate offices to be used to validate our reduction targets for 2017. Since 2007, we have tracked and reported fuel consumption from our corporate vehicle fleet to be used to validate our reduction target for 2017.
$280,000
2013
What Compass donated to The Children’s Wish Foundation of Canada in 2013
10 million
Rain Forest Alliance certified tea bags served last year COMMITMENTS ACHIEVED AND ONGOING
Partnering with Aboriginal Entrepreneurs
Canada’s Aboriginal population is growing faster than non-Aboriginals – it is also much younger. These eager and talented young people want to learn, work, start businesses, raise families and contribute to their communities. ESS North America, a member of Compass Group Canada, has partnered with Aboriginal companies to provide food, housekeeping and maintenance services in remote oil and gas sites for more than four decades. “We’re excited to continue to work closely with Aboriginal entrepreneurs and currently support more than 35 active joint ventures, resulting in an estimated $75 million directed into the Canadian economy since 2009,” says Erin Meehan, ESS North America’s president, who is a board member and co-chair of the Canadian Council for Aboriginal Business (CCAB), a national non-profit dedicated to fostering economic opportunities for Aboriginal people and businesses across Canada.
Corporately source a minimum of 75% of our food supply within Canada. Support ethically sourced products in Canada. • Roasters, our corporate coffee brand, includes Fair Trade certified coffee and Rainforest Alliance certified black and green tea as a standard • In 2013, we purchased 47,000 kg Fair Trade coffee • In 2013, we purchased 10 million Rainforest Alliance and Fair Trade certified tea bags • Include Fair Trade certified chocolate in our standard chocolate bar selection • Support Fair Trade campus-certification when requested by clients Source and promote cage-free eggs. • We encourage the use of cage free eggs to help increase the demand for cage free eggs in the supply chain In 2012, we launched our Product Origin Reporting Tool, a resource that allows us to provide site-specific purchasing analysis to clients to support their sustainable purchasing goals.
COMMITMENTS ACHIEVED AND ONGOING In 2013, we were awarded our fourth Progressive Aboriginal Relations (PAR) Gold Level Certification for 2013-2016. • We continue to foster our long-standing Aboriginal partnerships through four main areas: employment, business development, community investment and engagement. Continued support of designated charities. • In 2013, Compass donated $280,000 to The Children’s Wish Foundation of Canada. Over three years, we have donated more than $800,000 to Children’s Wish. Continued support of student education through scholarships and bursaries. • In 2013, Chartwells, our education division, provided $560,000 for scholarships and bursaries to deserving students across Canada.
47,000 kg Fair trade coffee purchased last year
2015
Reduce the amount of sodium in the foods we serve by 30% to help Canadians achieve an average sodium intake goal of 2300 mg per day by 2016. Clearly display nutritional information as appropriate, at point of service to assist customers in making informed choices.
Require all approved designers and building contractors to follow our HSEQ Design & Build Standards (based on LEED standards) for all newly built and renovated Compass foodservice locations. Require 100% implementation of a food waste tracking program in all our foodservice locations.
335,000 kg Sustainable seafood purchased last year
2017 Communicate all Wellness information at point-of-service (POS) using technology that eliminates the use of paper.
Reduce energy consumption of corporate offices by 20%.* Reduce water consumption of corporate offices by 25%.*
Source nearly 100% of fresh and frozen seafood from Marine Stewardship Council (MSC) or Best Aquaculture Practices (BAP) certified fisheries. • Currently, 75% of our seafood is MSC or BAP certified • In 2013, we purchased 335,000 kg sustainable seafood
Improve recycling of waste from corporate offices by 25%.*
Sponsor or partner in at least one community-based event, activity or campaign each year.
Source alternative single-serve plastic food and beverage containers and cutlery that is compostable, and promote these options to our clients. Use only green-certified chemical cleaning products, as available, in food and support services.
Reduce fossil fuel-based consumption from our vehicle fleet by 20%.* *Against 2008 baseline Reduce our paper consumption related to company processes by 20% (against 2014 baseline).
L E T ’ S S TAY I N T O U C H We welcome your ideas about how we can become more sustainable. Provide us with your feedback on this report by sending an email to Donna Bottrell, Director of Wellness & Sustainability, Compass Group Canada at donna.bottrell@compass-canada.com.
working together for a more sustainable future
5560 Explorer Drive, Suite 102, Mississauga, Ontario L4W 5M3 Tel: 905.568.4636 • 1.800.465.2203 www.compass-canada.com
COMPASS GROUP CANADA
SUSTAINABILITY HIGHLIGHTS REPORT
2013
W H AT W E A R E D O I N G OUR
2013
COMMITMENTS
WELLNESS
3,500
Associates have completed our corporate sustainability training program
COMMITMENTS ACHIEVED AND ONGOING
Source only foods that comply with trans-fat guidelines as outlined by Health Canada.
ENVIRONMENT
SUPPLY CHAIN
COMMUNITY
Implemented comprehensive nutrition and wellness programs and promotions that encourage healthy food and beverage choices. • Our chefs and dietitians continue to create tasty recipes that are lower in sodium, sugar and saturated fats • Balanced Choices® and Taste Life® programs • Flexitarian program • Made Without Gluten program • Taste Your Way to Wellness promotion Engaged with key decision and policymakers about new initiatives in healthy eating and ensure compliance with all legislative requirements.
Building BALANCE in Quebec Compass Group Canada was one of the first foodservice companies to commit to participating in the MeliorTM program created by the Council for Food Progress Initiatives, a not-for-profit organization. As a participant we rolled out our BALANCE nutritional standards in 25 Quebec-based client locations so Quebecers have the opportunity to choose healthier food options. “Compass’s involvement with Melior is a fine example of the company’s commitment to social responsibility and the health and well-being of its customers,” says Annick Van Campenhout, Melior’s General Director. © MELIOR 2013. ALL RIGHTS RESERVED.
COMMITMENTS ACHIEVED AND ONGOING Released our CEO-endorsed 2013 Environmental Policy that outlines the responsibilities of each associate towards the environment. Empower and actively encourage our associates to help reduce waste, conserve water and energy, and prevent pollution. • Currently, 3,500 associates have completed our corporate sustainability training program Executed two environmental campaigns and promotions. • Love Food, Not Waste campaign • Earth Week promotion Promoted our innovative, technologydriven solutions to our clients to reduce the environmental impact of foodservices. • Steamplicity™, our healthcare foodservice model • Exclusive partnership with Melink Energy Savings Solutions • Compostable waste dehydrator
In 2013, we have conducted 181 third-party vendor audits at our foodservice locations against prescribed standards in quality assurance, health and safety and environmental management. Since 2008, we have conducted 24 site-specific comprehensive waste audits to assist our operations in reducing their waste output and improve waste diversion. Since 2007, we have tracked and reported environmental impact data from eleven regional corporate offices to be used to validate our reduction targets for 2017. Since 2007, we have tracked and reported fuel consumption from our corporate vehicle fleet to be used to validate our reduction target for 2017.
$280,000
2013
What Compass donated to The Children’s Wish Foundation of Canada in 2013
10 million
Rain Forest Alliance certified tea bags served last year COMMITMENTS ACHIEVED AND ONGOING
Partnering with Aboriginal Entrepreneurs
Canada’s Aboriginal population is growing faster than non-Aboriginals – it is also much younger. These eager and talented young people want to learn, work, start businesses, raise families and contribute to their communities. ESS North America, a member of Compass Group Canada, has partnered with Aboriginal companies to provide food, housekeeping and maintenance services in remote oil and gas sites for more than four decades. “We’re excited to continue to work closely with Aboriginal entrepreneurs and currently support more than 35 active joint ventures, resulting in an estimated $75 million directed into the Canadian economy since 2009,” says Erin Meehan, ESS North America’s president, who is a board member and co-chair of the Canadian Council for Aboriginal Business (CCAB), a national non-profit dedicated to fostering economic opportunities for Aboriginal people and businesses across Canada.
Corporately source a minimum of 75% of our food supply within Canada. Support ethically sourced products in Canada. • Roasters, our corporate coffee brand, includes Fair Trade certified coffee and Rainforest Alliance certified black and green tea as a standard • In 2013, we purchased 47,000 kg Fair Trade coffee • In 2013, we purchased 10 million Rainforest Alliance and Fair Trade certified tea bags • Include Fair Trade certified chocolate in our standard chocolate bar selection • Support Fair Trade campus-certification when requested by clients Source and promote cage-free eggs. • We encourage the use of cage free eggs to help increase the demand for cage free eggs in the supply chain In 2012, we launched our Product Origin Reporting Tool, a resource that allows us to provide site-specific purchasing analysis to clients to support their sustainable purchasing goals.
COMMITMENTS ACHIEVED AND ONGOING In 2013, we were awarded our fourth Progressive Aboriginal Relations (PAR) Gold Level Certification for 2013-2016. • We continue to foster our long-standing Aboriginal partnerships through four main areas: employment, business development, community investment and engagement. Continued support of designated charities. • In 2013, Compass donated $280,000 to The Children’s Wish Foundation of Canada. Over three years, we have donated more than $800,000 to Children’s Wish. Continued support of student education through scholarships and bursaries. • In 2013, Chartwells, our education division, provided $560,000 for scholarships and bursaries to deserving students across Canada.
47,000 kg Fair trade coffee purchased last year
2015
Reduce the amount of sodium in the foods we serve by 30% to help Canadians achieve an average sodium intake goal of 2300 mg per day by 2016. Clearly display nutritional information as appropriate, at point of service to assist customers in making informed choices.
Require all approved designers and building contractors to follow our HSEQ Design & Build Standards (based on LEED standards) for all newly built and renovated Compass foodservice locations. Require 100% implementation of a food waste tracking program in all our foodservice locations.
335,000 kg Sustainable seafood purchased last year
2017 Communicate all Wellness information at point-of-service (POS) using technology that eliminates the use of paper.
Reduce energy consumption of corporate offices by 20%.* Reduce water consumption of corporate offices by 25%.*
Source nearly 100% of fresh and frozen seafood from Marine Stewardship Council (MSC) or Best Aquaculture Practices (BAP) certified fisheries. • Currently, 75% of our seafood is MSC or BAP certified • In 2013, we purchased 335,000 kg sustainable seafood
Improve recycling of waste from corporate offices by 25%.*
Sponsor or partner in at least one community-based event, activity or campaign each year.
Source alternative single-serve plastic food and beverage containers and cutlery that is compostable, and promote these options to our clients. Use only green-certified chemical cleaning products, as available, in food and support services.
Reduce fossil fuel-based consumption from our vehicle fleet by 20%.* *Against 2008 baseline Reduce our paper consumption related to company processes by 20% (against 2014 baseline).
L E T ’ S S TAY I N T O U C H We welcome your ideas about how we can become more sustainable. Provide us with your feedback on this report by sending an email to Donna Bottrell, Director of Wellness & Sustainability, Compass Group Canada at donna.bottrell@compass-canada.com.
working together for a more sustainable future
5560 Explorer Drive, Suite 102, Mississauga, Ontario L4W 5M3 Tel: 905.568.4636 • 1.800.465.2203 www.compass-canada.com
COMPASS GROUP CANADA
SUSTAINABILITY HIGHLIGHTS REPORT
2013
W H AT W E A R E D O I N G OUR
2013
COMMITMENTS
WELLNESS
3,500
Associates have completed our corporate sustainability training program
COMMITMENTS ACHIEVED AND ONGOING
Source only foods that comply with trans-fat guidelines as outlined by Health Canada.
ENVIRONMENT
SUPPLY CHAIN
COMMUNITY
Implemented comprehensive nutrition and wellness programs and promotions that encourage healthy food and beverage choices. • Our chefs and dietitians continue to create tasty recipes that are lower in sodium, sugar and saturated fats • Balanced Choices® and Taste Life® programs • Flexitarian program • Made Without Gluten program • Taste Your Way to Wellness promotion Engaged with key decision and policymakers about new initiatives in healthy eating and ensure compliance with all legislative requirements.
Building BALANCE in Quebec Compass Group Canada was one of the first foodservice companies to commit to participating in the MeliorTM program created by the Council for Food Progress Initiatives, a not-for-profit organization. As a participant we rolled out our BALANCE nutritional standards in 25 Quebec-based client locations so Quebecers have the opportunity to choose healthier food options. “Compass’s involvement with Melior is a fine example of the company’s commitment to social responsibility and the health and well-being of its customers,” says Annick Van Campenhout, Melior’s General Director. © MELIOR 2013. ALL RIGHTS RESERVED.
COMMITMENTS ACHIEVED AND ONGOING Released our CEO-endorsed 2013 Environmental Policy that outlines the responsibilities of each associate towards the environment. Empower and actively encourage our associates to help reduce waste, conserve water and energy, and prevent pollution. • Currently, 3,500 associates have completed our corporate sustainability training program Executed two environmental campaigns and promotions. • Love Food, Not Waste campaign • Earth Week promotion Promoted our innovative, technologydriven solutions to our clients to reduce the environmental impact of foodservices. • Steamplicity™, our healthcare foodservice model • Exclusive partnership with Melink Energy Savings Solutions • Compostable waste dehydrator
In 2013, we have conducted 181 third-party vendor audits at our foodservice locations against prescribed standards in quality assurance, health and safety and environmental management. Since 2008, we have conducted 24 site-specific comprehensive waste audits to assist our operations in reducing their waste output and improve waste diversion. Since 2007, we have tracked and reported environmental impact data from eleven regional corporate offices to be used to validate our reduction targets for 2017. Since 2007, we have tracked and reported fuel consumption from our corporate vehicle fleet to be used to validate our reduction target for 2017.
$280,000
2013
What Compass donated to The Children’s Wish Foundation of Canada in 2013
10 million
Rain Forest Alliance certified tea bags served last year COMMITMENTS ACHIEVED AND ONGOING
Partnering with Aboriginal Entrepreneurs
Canada’s Aboriginal population is growing faster than non-Aboriginals – it is also much younger. These eager and talented young people want to learn, work, start businesses, raise families and contribute to their communities. ESS North America, a member of Compass Group Canada, has partnered with Aboriginal companies to provide food, housekeeping and maintenance services in remote oil and gas sites for more than four decades. “We’re excited to continue to work closely with Aboriginal entrepreneurs and currently support more than 35 active joint ventures, resulting in an estimated $75 million directed into the Canadian economy since 2009,” says Erin Meehan, ESS North America’s president, who is a board member and co-chair of the Canadian Council for Aboriginal Business (CCAB), a national non-profit dedicated to fostering economic opportunities for Aboriginal people and businesses across Canada.
Corporately source a minimum of 75% of our food supply within Canada. Support ethically sourced products in Canada. • Roasters, our corporate coffee brand, includes Fair Trade certified coffee and Rainforest Alliance certified black and green tea as a standard • In 2013, we purchased 47,000 kg Fair Trade coffee • In 2013, we purchased 10 million Rainforest Alliance and Fair Trade certified tea bags • Include Fair Trade certified chocolate in our standard chocolate bar selection • Support Fair Trade campus-certification when requested by clients Source and promote cage-free eggs. • We encourage the use of cage free eggs to help increase the demand for cage free eggs in the supply chain In 2012, we launched our Product Origin Reporting Tool, a resource that allows us to provide site-specific purchasing analysis to clients to support their sustainable purchasing goals.
COMMITMENTS ACHIEVED AND ONGOING In 2013, we were awarded our fourth Progressive Aboriginal Relations (PAR) Gold Level Certification for 2013-2016. • We continue to foster our long-standing Aboriginal partnerships through four main areas: employment, business development, community investment and engagement. Continued support of designated charities. • In 2013, Compass donated $280,000 to The Children’s Wish Foundation of Canada. Over three years, we have donated more than $800,000 to Children’s Wish. Continued support of student education through scholarships and bursaries. • In 2013, Chartwells, our education division, provided $560,000 for scholarships and bursaries to deserving students across Canada.
47,000 kg Fair trade coffee purchased last year
2015
Reduce the amount of sodium in the foods we serve by 30% to help Canadians achieve an average sodium intake goal of 2300 mg per day by 2016. Clearly display nutritional information as appropriate, at point of service to assist customers in making informed choices.
Require all approved designers and building contractors to follow our HSEQ Design & Build Standards (based on LEED standards) for all newly built and renovated Compass foodservice locations. Require 100% implementation of a food waste tracking program in all our foodservice locations.
335,000 kg Sustainable seafood purchased last year
2017 Communicate all Wellness information at point-of-service (POS) using technology that eliminates the use of paper.
Reduce energy consumption of corporate offices by 20%.* Reduce water consumption of corporate offices by 25%.*
Source nearly 100% of fresh and frozen seafood from Marine Stewardship Council (MSC) or Best Aquaculture Practices (BAP) certified fisheries. • Currently, 75% of our seafood is MSC or BAP certified • In 2013, we purchased 335,000 kg sustainable seafood
Improve recycling of waste from corporate offices by 25%.*
Sponsor or partner in at least one community-based event, activity or campaign each year.
Source alternative single-serve plastic food and beverage containers and cutlery that is compostable, and promote these options to our clients. Use only green-certified chemical cleaning products, as available, in food and support services.
Reduce fossil fuel-based consumption from our vehicle fleet by 20%.* *Against 2008 baseline Reduce our paper consumption related to company processes by 20% (against 2014 baseline).
L E T ’ S S TAY I N T O U C H We welcome your ideas about how we can become more sustainable. Provide us with your feedback on this report by sending an email to Donna Bottrell, Director of Wellness & Sustainability, Compass Group Canada at donna.bottrell@compass-canada.com.
working together for a more sustainable future
5560 Explorer Drive, Suite 102, Mississauga, Ontario L4W 5M3 Tel: 905.568.4636 • 1.800.465.2203 www.compass-canada.com
COMPASS GROUP CANADA
SUSTAINABILITY HIGHLIGHTS REPORT
2013