S T N E CONT Features
e At Your Servic Kizito 62 Bongayi Traffic Control Officer, Kigali International Airport
62
er
g For You Mana
Customers 10 Treat All With Respect munication 11 Brand Com Are You? of d Employee 12 What Kin eadlines 13 Beating D u zo Gusubiza m 16 Imbarago igo m detse no u B Itumanaho; N bya Leta éunion, tue 19 Trop de R ce la Performan
, Levier 34 La Culture t em du Chang en isations an rg O dans les er ag an M 35 Vous êtes ? ou leader
ve Where We Ha Been
rience! Shocking Expe 30 The Most ing in D n ic Mongolia 37 Diplomat el na Hot at Kigali Sere lible el’s Den, Inde ha ic M 38 Kigali’s ice Customer Serv
37 ongolian Diplomatic M
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at Kigali Sere
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Have Your Sa
14 ing Network, MTN UpgraMdak olo, Yvonne Manzi anda ager, MTN Rw Marketing Man
urindwi Bwo 26 Uburyo B u mukozi Wo M Kuguyaguya U Rugo imo dushya Ku Mur 28 Ongera U Wawe and itterBigStick 29 What #Tw e bsUp ar in #TwitterThum ice delivery improving serv ce de l’écoute 30 L’Importan ation et la reformul
rial, Cartoon, Picto r, e w y a L r u ers O PLUS: ASK ell Being Matt W r u o Y , w ie v ravel Re Et Allieurs, T
44
Y SPECIAL: A D ’S N E M O W rvice Women in Se
28
Women ship Entrepreneur murimo n’ 40 Ijambo, U i ar Umuteg ugol , ur ne 41 Entrepre ayez avant tout une vision neurship 42 Entrepre ets And The Secr It Behind the Money 43 Show Me
43 Building a Business Climate in Rwanda
zi, Clare Akaman COO, RDB
22 The SERVICEMAG March - May 2012 | 3