CONTENTS FEATURES
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Back to Our Good Values & Traditions Environmental Awareness Bank Populaire du Rwanda En Avant pour nos Droits It Pays to look Good The Philosophy of Inclusion Ikimenya mu Gutanga Servisi Building a Successful Sale personality The Customer is King
FOR THE MANAGER 30 33 36
Design & Layout Edward Matovu merik@studiom.ug Editor English Aryantungyisa Otiti aryantu@yahoo.com Editor French Diana Ramarohetra diana@theservicemag.com Kinyarwanda Editor Gaspard Habarurema gaspardhaburema@gmail.com Kinyarwanda Translator Aime Munyanganzo munyaime@yahoo.fr Photographer Paul Snijders paul@macuser.nl
Leadership Personnel Impanvu Umunani Zitera Kwakira Nabi Abakiriya Motivate Your Staff
Cartoonist Dolph Banza banzadolph@gmail.com
HAVE YOUR SAY 44 48 49
Publisher Sandra Idossou sidossou@theservicemag.com
Mu Banyarwanda, kwakira neza abakugana byari umuko Excellent Service at the Post Office Se Faire Belle à l’Egyptienne
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Contributors Abena Amoako-Tuffour, Berna Namata, Hermine da Silva, Efua Hagan, Gloria A. Iribagiza, Theoneste Sebihogo, Awambeng René, Kelvin Odoobo, Bea Umwiza, K. Ezéchiel Ouedraogo, Eva Gara, Katia Manirakiza, Olivier Ntaganzwa, Hubert Rutage Ruzibiza, Dalia Farag, Mafoya, Ezrah Ranjato, Paradis Winslet SPONSORS
INTERVIEWS
Diamond Ministry of East African Community Banque Populaire du Rwanda Rwanda Development Board
06 Ben Kalkman 08 Robert Ssali
PLUS 42 56 58 04
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Ask Our Lawyer Pictorial Cartoon Your Mail
COVER PHOTOGRAPHY BY Paul Snijders. 4 | The SERVICEMAG September - November 2010
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