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3,500 tennis court reservations: • 49 percent were owners and guests • 38 percent were overnight visitors • 13 percent were from tournaments, clinics and camps • 8 major tournaments were held Recreation Department revenues: • 54 percent came from recreation access agreements with property management companies and the Resort (indirectly from vacationers). • 15 percent came from gate fees • 15 percent came from owner related fees • 16 percent came from program revenue and misc income • 0 percent came from owners’ monthly maintenance assessments (dues) What we have learned – SHARC strengths Overall positive rating by owners/visitors: • Unique and varying aquatic offerings in five separate and distinct bodies of water plus the spray pad and sand play area • Exceptional water quality • Extended outdoor aquatic season (through September) • Year-round facility including indoor pool and outdoor spa • Maintenance personnel • Customer service representatives (front desk staff) • Owner only facilities (liv-
ing room, fitness facility and meeting rooms) • Amphitheater concerts • Tubing hill • Park, picnic pavilion and playground SHARC weaknesses • Insufficient parking during busy times • Insufficient shade structures in sunbathing areas • Insufficient number of lounge chairs during busy times • Insufficient number of tubes for water slide and lazy river during busy times • Slow food and beverage service during busy times (Riptide Cafe)
• Insufficient dining facilities (tables and chairs) during busy times • Food and beverages not allowed in pool area • Outside food and beverages not allowed in dining area or during concerts in amphitheater • Too few visible clocks • Dedicated lap lane wanted throughout the day Our ultimate goal is to utilize the information received and learned over the course of this first year to improve the SHARC experience and all of SROA’s recreational facilities. That said, we did address some concerns as they were realized. For example, we added
more than 150 additional lounge chairs, doubled the number of water slide tubes and assisted the concessionaire (Riptide Cafe) in an effort to immediately satisfy these areas of concern. We are cognizant of the fact that there is still more to do and learn, and we ask for your assistance. Starting Oct. 1 we will have a link to a SHARC survey on the SROA website. We hope you will take a few minutes to help us better understand how we can improve upon the overall guest experience. We believe this is a fabulous facility and with your input we can make it even better.
Owners, public wanted for survey to test SHARC waters Sunriver Owners Association (SROA) is seeking input from people who visited the Sunriver Homeowners Aquatic & Recreation Center (SHARC) this summer. The facility celebrated its grand opening on Memorial Day weekend and its indoor and outdoor aquatic features and tubing hill were open to homeowners, Sunriver vacationers and the general public seven days a week throughout the summer. As with any new endeavor, these first few months were not without operational challenges and the association regarded this time as a learning experience. According to association assistant general manager, Hugh Palcic, “We hope that the online survey will provide us with valuable data and user
observations that will assist us in evaluating and adjusting SHARC’s high season operations plan. We encourage all SHARC users to participate in this effort to make their experience at SHARC even better in 2013.” The survey encompasses all facets of the facility, grounds and operations and will play a key role in identifying and addressing areas of concern. Questions range from grading the current features and policies to seeking suggestions as to what visitors to the site would like to see and experience in the future. And while this survey will prove an important component to assessing SHARC, it is far from the only means to be employed. Staff and volunteers have been gathering and
categorizing guest comments and suggestions all throughout the summer. “Our entire staff and leadership team have reviewed the comments we collected this summer and we’re already at work implementing suggested changes where possible,” added Palcic. The timing of this survey, coupled with the staff post Labor Day review, works extremely well, as SROA embarks on their annual budget development for the following year. Starting Oct. 1, anyone interested in assisting SROA evaluate and improve the SHARC facility and operations is directed to www.sunriverowners. org>SHARC to link to the survey or via the rotating alert near the top of every page.
Hola! closing for the season
Hola! Restaurant, located near the Sunriver marina off River Road is closing for the season starting Oct. 14. Offering nouveau MexicanPeruvian cuisine, the restaurant and its catering services will remain available for private parties and events. Hola! will reopen in March. For information about catering services, contact Rob at 541-678-3720 or email holaeventcatering@gmail.com
Flu shot clinic open to the general public The public is invited to a Healthwise flu shot clinic Monday, Oct. 15, 8-10 a.m. in the board room at the SROA administration building, 57455 Abbot Drive in Sunriver. Please call 541-593-2411 by Oct. 14 to sign up. The $25 shots are for people ages 9 and older. Insurance billing will be available to Medicare, Pacific Source, ODS and Regence Blue Cross Blue Shield members. Please enter the clinic through the board meeting room doorway on the north end of the building. Healthwise donates part of flu shot clinic proceeds to Healthy Beginnings which provides free early childhood health and development screenings for Deschutes County children birth through five years old. Information: 541-593-2411.
2013 Sunriver Resident Directory Update* Now is the time send in or update your information for the 2013 Sunriver, Caldera Springs & Crosswater Resident Directory • New to Sunriver, Crosswater or Caldera Springs? • Mailing address change? • New phone number? • New email address? • New family member?
Changes due O C tO b e r 5 Use the form at right, from a current directory, download it from www.sunriverowners.org or pick one up at the SROA office at 57455 Abbot Drive Mail changes to: SROA Directory PO Box 3278 Sunriver, OR 97707 or drop by the office SUNRIVER SCENE • OCTOBER 2012
Sunriver/Crosswater/Caldera Springs Resident Directory
By submitting this form, you authorize SROA to print your information in its restricted distribution directory.
Today’s date: ____________ o New Entry o Residential o Deletion o Commercial o Change (please circle your changes) Last name: _______________________________ First name: ____________________________ Last name: ______________________________ First name: ____________________________ or business name: ______________________________________________________________ Street address: ______________________________________________ o Also mailing address Mailing address: o Sunriver PO Box # __________ or o 18160 Cottonwood Rd., PMB#_________ Phone Number: __________________________
o Sunriver
o Crosswater
o Caldera Springs
Only local address/phone information is published in the directory. If you do not have a land line in your home, we will list a cell phone number including area code.
Optional second line for names of other household members, email addresses, fax number, Web site URL, cell number, etc. No commercial messages please. __________________________________________________________________________ *Inclusion in the directory is NOT automatic. Residents/property owners must submit their information to us
For more information, contact the Scene at 541-585-2939 www.sunriverowners.org
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