JOINING SLH | DECLARE YOUR INDEPENDENCE
Alpaga, Megève, France
CRITERIA
C O N T R A C T U A L & O P E R AT I O N A L O B L I G AT I O N S
To be considered, applicants should meet the following broad criteria:
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• The hotel must be recognised as one of the best, if not the best, in the locality • The market positioning of the applicant should be consistent with the overall aims of Small Luxury Hotels of the World™ • The hotel must move its GDS representation to LX • Operational management must be of the highest standard at all times • Service should be personal, efficient, prompt and friendly • Food and wine must be of the highest quality, properly presented and expertly served • The hotel must provide room service with limited items available, 24 hours a day • Decor must be of the very highest quality and well maintained with a good general ambience providing a feeling of comfort and attention to detail • The hotel must have access to e-mail and the internet, as the majority of Small Luxury Hotels of the World™ communication is carried out by electronic means and all access to the reservations system is via the internet • The hotel will join for a compulsory minimum period of three years in order for its affiliation with Small Luxury Hotels of the World™ to fully permeate the market • The hotel must offer a luxury experience to its guests • The hotel must demonstrate a commitment to Small Luxury Hotels of the World’s Caring Luxury programme
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Implementation begins when the contract is signed and fees are paid Joining fee is due with the contract Terms of contract is a minimum of three years All contracts are standard and signed by each hotel, changes to the contract will not be made Annual fees are due by August 1st of each year Monthly reservations fees are due within 30 days Hotel must accept the American Express Card, participate in the American Express commission programme and American Express Platinum/Centurion benefits programmes Hotel must accept and agree Articles of Association GDS must transfer to LX within six months of signing the contract Hotel must accept Small Luxury Hotels of the World™ Gift Certificates and account for them in the correct manner Travel Agent’s commissions must be paid within 45 days of departure via the Small Luxury Hotels of the World™ Global Payment System or by the hotel directly Access to internet, and e-mail address for Small Luxury Hotels of the World™ communication Biennial inspection programme, reimbursed by the property Attendance at Small Luxury Hotels of the World’s International Conference is obligatory once every three years. Travel and accommodation costs are the responsibility of the hotel Hotel must vote for International Board of Directors Hotel must participate in regional meetings Immediate response to inquiries or requests from Small Luxury Hotels of the World™ offices is required Hotels must review www.myslh.com for pertinent information Immediate review and response to directory information requests A minimum of 16 hi-resolution photographs must be supplied for use by Small Luxury Hotels of the World™ with authorisation to publish
for more information visit joinslh.com
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