Compiled by the Senior Resource Guide
Needs Assessments, Contracts & Finances
o Do they provide transportation to doctors’ offices and other activities desired by residents?
o Is a contractual agreement available that discloses healthcare and supportive services, all fees, as well as admission and discharge provisions?
o Can residents arrange for transportation on fairly short notice?
o Does the residence have a process for assessing a potential resident’s need for services and are those needs addressed periodically?
o What is the staff to patient ratio during the week? At night? On weekends?
o Are there any government, private or corporate programs available to help cover the cost of services to the resident?
Social & Recreational Activities
o Is a contractual agreement available to include accommodations, personal care, health care and supportive services? o Is there a procedure to pay for additional services when temporary services are needed? o Are there different costs for various levels or categories of services? o Do billing, payment and credit policies seem fair and reasonable? o May a resident handle their own finances with staff assistance if they’re able, or should a family member or outside party be designated to do so? o When may a contract be terminated? What are the policies for refunds and transfers? o Is there an appeals process for dissatisfied residents? o Is the billing itemized?
Services o Can the residence provide a list of services available? o Is staff available to provide 24-hour assistance with activities of daily living (ADLs) if needed? ADLs include: Dressing; Eating; Mobility; Hygiene and grooming; Bathing, toileting and incontinence; Using the telephone; Shopping; and Laundry. o Does the residence provide housekeeping services in residents’ units?
o Is there evidence of an organized activities program, such as a posted daily schedule, events in progress, reading materials, visitors, etc.? o Do residents participate in activities outside of the residence in the neighboring community? o Do volunteers, including family members, come into the residence to help with programs? o Does the residence create a sense of community by requiring residents to participate in certain activities or perform simple chores for the group as a whole? o Are residents’ pets allowed in the residence? Who is responsible for their care?
HOUSING: INFORMATION
o Are pharmacy, barber/beautician and/or physical therapy services offered on-site?
Meals o Is there a nutritionist that works with the residence in establishing meals? o How often are meals provided? o What if a special diet is called for? . (ie: diabetic or heart patient) o Are snacks available? o May a resident request special foods? o May residents eat meals in their units? o Are common dining areas available? o May meals be provided at a time a resident would like or are there set times for meals?
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