d. Explained in orientation and yearly (beginning as early as September 2009) sessions for supervisors and other staff who need to communicate with LEP clients. NEW Hire Orientation and quarterly trainings will include, but will not be limited to, the following SFHA Public Housing and Section 8 staff: Area Managers Program Managers Program Supervisors Property Managers Superintendents Public Housing Maintenance Workers Eligibility Workers File Clerks The training will be provided by the Customer Care /Eligibility Department with technical support from the Legal Department.
Interpretation Protocol a. Initiate Translation Certification b. Interpreter Options Bilingual SFHA Staff (see above) Contracted interpreters Use Telephone Interpreter Service – IEC @ (415) 788-4149 Community Volunteer LEP person‘s Family member (with documentation)
LEP Committee The following committee has been established to meet quarterly to discuss the LEP plan and the language assistance needs of each department and its customers: Customer Care / Eligibility
Nicole T. McCray-Dickerson
Legal
Tim Larsen