iii.)
Equipment in services that is detected as non-conforming is rectified / repaired and retested engineer during monitoring or routine works and are rectified by them .
iv.)
Regarding elimination of services non-conformity during a break down in power supply , suitable alternate arrangement is in corporate in the distribution network design .
v.)
To eliminate non-conformities on services quality ,TPC has an effectives complaint management system . The MIS is generates at the end of the every month is analyzed and corrective action taken to prevent recurrence of the same .
f.) Analysis data :The data required for demonstrating the suitability , effectiveness and continual improvement of quality management system is determined and gathered in various formats ( quality format / records ) . The analysis of data provides information are about :1) Customer satisfaction :- Yearly this is carried out by the customer relation department and action plan is prepared by division . 2) Conformity of product requirement :- The daily parameters of power supply and equipment are monitored . 3) Characteristics and trends of the processes and products :- Quarterly this scheduled and actual targets of the performances are reviewed every quarter and appropriates action plan is prepared for implementation . 4) Supplier :- Vendor analysis is done by CSG . Data is presented in the form of bar chart , flow chart , graph , histogram etc and analyzed action are initiated based on the analysis . Reference is made to various report likes , daily report , monthly report , call centre report , MIS report , customer contact plan . g.) Improvement :-
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