TO STUDY HUMAN RESOURCE MANAGEMENT IN CONVERGYS 7. Phase III: Developing Career Progression Path for Support Function Introduction Table of Contents 57 – 70 18 – 24 26 – 44 45 – 56 2 9. Competency Based Interview Guide 72- 102 10. Performance Appraisal Form & Competence and Appraisal Guide 103-115 3 The project on HR Management has been carried out on behalf of Convergys India. It has been carried out in three phases, focusing on three areas of Competency-based applications: Executive Summary 4