the workforce and to attract the people from the industry who are looking at a well defined career progression plan. In the existing career progression plan, "the pyramid has been worked out is such a way that it makes for continuous progress upwards." At Convergys the hierarchy is well charted - from Business Associate to Senior Business Associate to Team Manager to Duty Manager to Operations Manager to Service Delivery Leader to Vice President.
2.1 Support Staff Career Progression Program:
The “Accelerated Career Development” (ACD) programs are for highly driven and motivated individuals who are constantly looking for new challenges and need opportunities to utilize their energies. Then there is the “team innovation” (TI) program for star performers who get involved at the “pilot” or “proof-of-concept” stages of new programs. It is the realm of these that we try to explore for implementation at Convergys for the Support Function.
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