TO STUDY HUMAN RESOURCE MANAGEMENT IN CONVERGYS

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A competency model ensures the HRM systems: Selection Systems

All interviews are looking for the same

set

of

abilities

and

characteristics. Training and Development It provides a list of behaviors and skills that must be developed to maintain

satisfactory

levels

of

performance. Succession Planning

It focuses on the same set of attributes and skills relevant to success on the positions under consideration.

Performance Management It clarifies what is expected from the individuals. Appraisal System

It

focuses

on

specific

behavior,

offering a roadmap for recognition, reward and possible advancement.

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