they are used as a part of a colleague’s personal development; they are not a base for grading or salary structures. 4. Do these competencies apply to all colleagues? Yes, they do apply to all colleagues irrespective of their role in the company. These are general competencies for all colleagues in Convergys India. 5. Are all colleagues expected to be effective in all competencies? No.
Typically, there are 6-8 essential i.e., Core
competencies in each level that are required to deliver effective performance and inspirational service. These will vary from level to level.
In addition, Professional
Competencies have been identified across different job positions in the organization. Two roles may have the same core competencies but expect it to be delivered at different levels because of the nature of the work and the level of responsibility.
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