A quarterly HR review was developed and issued by the HR. It contained all the process analysis results and implementation. It also contained a detailed SixSigma Score Chart. Achievements The cost of the HR function reduced by 34% •
The turnover reduced by 15%.
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HR systems transformed into a cost-effective, fast, proactive department that averted probable problems.
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The morale of the department rose since they evolved from being mere back room boys to strategic planners.
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The reduction of throughput time, defects and rework contributed to the tangible cost saving. The intangible cost such as poor quality management was also averted.
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Six-Sigma helped evolve a participative management and teamwork.
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Six-Sigma now became a way of thinking.
Six-Sigma thus proved to be an effective approach for Quantum to improve its HR processes.