2012 Annual Report
San Antonio Airport System 2012 Annual Report.
air service highlights customer service volunteers small business capital improvements financials enviromental RENEW RENOVATE REINVENT REFRESH REGENERATE REVIVE RESTORE RENOVATE REVITALIZE RENEW RENOVATE REGENERATE REVIVE RESTORE RENOVATE REVITALIZE RENEW RENOVATE REINVENT REFRESH REGENERATE REVIVE San Antonio Airport System Annual Report 2012 City Manager’s Introduction A model of the 21st century American city, San Antonio has enjoyed a period of solid economic performance, creating jobs, and bringing new development and investments to the city. San Antonio’s stability was confirmed by its AAA general obligation bond rating renewal for the fourth consecutive year by the three major credit ratings agencies. In Fiscal Year 2012, the City continued efforts to streamline business processes, with nearly $24 million in general fund savings through technology and operational efficiencies without reducing the overall service level to residents and businesses. The Kauffman Foundation recognized San Antonio with an “A+” rating for small businesses and Forbes named San Antonio one of the happiest cities for young professionals. Our “culture for business” continues to welcome company relocations, expansions, and start-ups. In fact, in Fiscal Year 2012, the City secured 5,670 total jobs and more than $800 million in investments in our local economy. Central to the city’s economic success, San Antonio’s Airport System serves more than 8 million passengers and generates more than $5 billion economic impact annually. The day-toSheryl Sculley City Manager At $596 million, the 2012-2017 Bond Program Project is the largest in the city’s history with 140 projects programmed. Combined with 2007’s bond program, these projects will provide more than $1.1 billion in capital infrastructure and quality-of-life improvements to include streets, parks, libraries, cultural arts facilities, and public safety facilities. In 2012, San Antonio voted to invest in human capital with the “Pre-K 4 SA” initiative funded with a 1/8 percent sales tax. Designed to provide high-quality pre-kindergarten education to thousands of 4-year old children over an eight-year period at four Education Excellence Centers, this initiative will equip students with the tools for long-term educational success and prepare them to fill high-skilled jobs in a 21st century economy. I am pleased to present the San Antonio Airport System’s 2012 Annual Report that shares with you the city and airport system’s successes and progress toward meeting our goals. In 2012, the airport system also made significant investment commitments. A comprehensive project to modernize the 30-year old Terminal A commenced, making good on the promise to provide a state-of-the-art facility for airport customers. Also last year, City Council authorized a Customer Facility Charge (CFC) on airport rental transactions, paving the way for planning a future Consolidated Rental Car facility for SAT. Scheduled for a 2017 opening, this facility will provide improved customer service and convenience to residents and out-of-town visitors. But 2012 was also a year for investment in the city’s future potential for success, as the citizens of San Antonio voted for two major initiatives to keep the city competitive and ensure we are prepared for future successes and opportunities. day operations of San Antonio International (or SAT), Stinson Municipal (or SSF) Airports, and their tenants create jobs, strengthen all industry sectors, and serve the needs of millions of visitors and residents annually. Table of Contents City Manager’s Introduction.......................................... 1 Letter from the Airport Advisory Commission Chair........................................................... 2 Aviation Director’s Message........................................... 3-4 2012 Passenger & Cargo Activity................................ 5-6 Highlights of the Year. .............................................. 7-11 2012 Airport Capital Improvement Program......... 12-13 Small Businesses Take Advantage of Airport Opportunities.................................................. 14 Environmental Stewardship......................................... 15 Safety and Emergency Preparedness........................... 16 Fiscal Year 2011 Financials .................................... 17-20 Aviation Department Staff and Community Volunteers........................................... 21-22 REINVENT REFRESH REGENERATE REVIVE RESTORE RENOVATE REVITALIZE RENEW RENOVATE REINVENT REFRESH RESTORE RENOVATE REVITALIZE RENEW RENOVATE REINVENT REFRESH REGENERATE REVIVE RESTORE RENOVATE Chair’s Letter A great year for air service, 2012 was also a year when the San Antonio Airport System made traction on a wide variety of projects. In 2012, construction of a new air traffic control tower for Stinson Municipal Airport was approved by Texas Department of Transportation that will also provide 90% of the total project cost. The new tower, currently in design and scheduled for 2014 construction, will prevent anticipated line-of-sight issues that may occur with future area development. Customer service is always a priority issue for the Airport Advisory Commission and I’m happy to report that the Airport System has made great strides toward an exemplary customer experience. For example, in 2012, some 200 volunteer Airport Ambassadors assisted more than half a million travelers. Also, the popular holiday music festival program was expanded to include a children’s concert series during Fiesta 2012. With an eye to making even more improvements to customer service, the Airport System launched all-new websites for Stinson and San Antonio International Airport (or SAT), as well as a new mobile site for SAT. While renovation of Terminal A is a major step toward an improved airport experience, the commission was also involved with the selection of a prime concessionaire to oversee a mix of national and local restaurants. After a City Loren Wood, Chairman Airport Advisory Commission I am proud of the accomplishments made in 2012 and know that the work on these projects will help ready San Antonio’s airports for future successes. On behalf of the entire Airport Advisory Commission, I extend my gratitude to the Aviation Department staff and congratulate them on another great year! In October 2012, the Airport System also celebrated a major milestone with the completion of the 1000th home to be acoustically treated as part of the SAT’s Residential Acoustical Treatment Program (or RATP). Launched in 2006 with the majority of funding from Federal Aviation Administration (or FAA) grants, the program mitigates airplane noise levels inside eligible residences located in affected areas near SAT. solicitation process, HMS Host International, Inc., and their joint-venture partner Chef Johnny Hernandez were selected. San Antonians know Chef Johnny’s eateries that have quickly become local – and tourist – favorites. With the new program, Chef Johnny brings the ambience and flavors of his downtown venues La Gloria and The Frutería to the airport customer, along with new concepts like Mission City Icehouse. AIRPORT ADVISORY COMMISSION George D. Alva Dean J. Danos Leslie A. Hobgood Todd M. Post Sandra L. Taylor Kyle M. Tate H. Norman Abramson Mark R. Fessler Earl Jackson, Jr. James D. Quinn W. Larry Walker Ed Benson Marco A. Barros Marsha B. Hendler Maureen McCann Mark A. Tafolla Loren G. Wood Daniel L. Anderson 2 RENEW RENOVATE REINVENT REFRESH REGENERATE REVIVE RESTORE RENOVATE REVITALIZE RENEW RENOVATE REGENERATE REVIVE RESTORE RENOVATE REVITALIZE RENEW RENOVATE REINVENT REFRESH REGENERATE REVIVE San Antonio Airport System Annual Report 2012 Aviation Director’s Message Comprised of two airports, San Antonio International (or SAT) and Stinson Municipal (or SSF), the San Antonio Airport System (or SAAS) had a great year in 2012, adding a new airline and several new non-stop flights , as well as advancing SAT’s ranking to among the nation’s top gateways to Mexico. Last year, we told you about our commitment to plan for future growth and service to our customers and stakeholders. Today, I’m pleased to share that we have made good on that promise with several accomplishments that demonstrate the system’s values and our diligence to achieve our vision to become The Gateway for South Central Texas. Here are just a few of the accomplishments that are detailed in the 2012 annual report: • Air service was big news at SAT, as the airlines serving the International Airport launched non-stop flights to three new destinations, Alaska Airlines entered the market adding a fourth new non-stop city and Interjet expanded adding more service. • In May, AirTran, Southwest’s wholly-owned subsidiary, • In August, Southwest Airlines added two daily • In September, US Airways added daily non-stop • Alaska Airlines entered the SAT market in September • And, before the year’s end, Mexican-based Interjet • In August, HMS Host International, Inc. was selected as SAT’s prime concessionaire to oversee seven of the airport’s restaurants in Terminal A. HMS Host and their joint-venture partner Chef Johnny Hernandez will introduce a mix of national brands and local favorites. New offerings include Auntie Anne’s Pretzels/Cinnabon, Steak ‘n’ Shake and La Tapenade, as well as Chef Hernandez’s unique concepts La Gloria, The Frutería and Mission City Icehouse. Famous Famiglia Pizzeria will operate as a subtenant under HMS Host. service to Philadelphia. adding new daily non-stop service to Seattle. began service to Monterrey, in addition to their Mexico City and Toluca routes. • As SAT achieved extraordinary increases in Mexico service, the airport was designated a Global Entry airport by the U.S. Customs & Border Protection (CBP). As part of the CBP Trusted Traveler program, Global Entry kiosks are now available to member travelers allowing expedited clearance upon arrival on an international flight at SAT. The airport’s CBP also became an enrollment center that conducts interviews for regional applicants to the Global Entry program. • In October, CTR Systems Parking, Inc., was awarded a contract for a parking revenue control system at SAT. The state-of-the-art system provides a more efficient parking experience for customers and an improved tracking system for the airport. • October also marked the start of the $35-million renovation of SAT’s 30-year-old Terminal A. Scheduled for completion in May 2014, the project updates finishes, furniture and provides for all-new restroom facilities throughout the concourse, ticket lobby and baggage claim area. Funded by General Airport Revenue Bonds, Tax Notes and Airport Improvement and Contingency funds, the Terminal A Renovation Project will modernize the 378,000 square-foot terminal. An independent IT Infrastructure Modernization Project will provide additional upgrades in order to meet current and future technology demands. • In 2012, the SAAS launched a new brand, with new logos for each airport. Along with the updated look, four all-new websites were launched. In addition to a new landing page on the City of San Antonio website, each airport has a new website, and a new, user-friendly mobile version of SAT’s website was introduced. began flying to México City and Cancun from SAT. non-stops flights to St. Louis. • In March, San Antonio City Council authorized the collection of a Customer Facility Charge (CFC) on all airport rental car transactions, laying the groundwork to finance the airport’s future Consolidated Rental Car facility to be located across from the terminals. 3 REINVENT REFRESH REGENERATE REVIVE RESTORE RENOVATE REVITALIZE RENEW RENOVATE REINVENT REFRESH RESTORE RENOVATE REVITALIZE RENEW RENOVATE REINVENT REFRESH REGENERATE REVIVE RESTORE RENOVATE • Some of the top-line statistics from calendar year 2012 include: As a final point, I want to share that, in May 2012, the Airport System released an updated economic impact report, prepared by GRA, Inc. Based upon 2011 statistics, SAT International Passengers SAT Domestic Passengers Total SAT Passengers Served Total SAT Enplaned Passengers Total SAT Aircraft Operations Total SSF Aircraft Operations Total SAT Landed Weight (000) SAT Air Cargo and Mail (lbs) 421,718 7,821,503 8,243,221 4,103,364 179,060 109,324 5,811,513 258,339,048 132% –2% 1% 1% .53% –14.5% 2% –2% the San Antonio Airport System contributes a $5.1 billion economic impact annually and supports nearly 100,000 jobs regionally. Moreover, the researchers projected an almost 10% increase to the impact over the next ten years. This year, I am proud that the organization looked forward to envision itself as a truly modern Airport System, ready to meet the needs of a 21st-century San Antonio and the traveling public. In 2012, staff and airport partners renewed their commitment to improving customer service and supporting the region’s economic development. I want to express my gratitude to Aviation staff, City Management, City Council, the Airport Advisory Commission and all of our partners for their continued support and contributions in 2012 that will help us achieve – and exceed – our goals. Frank R. Miller Aviation Director 4 RENEW RENOVATE REINVENT REFRESH REGENERATE REVIVE RESTORE RENOVATE REVITALIZE RENEW RENOVATE REGENERATE REVIVE RESTORE RENOVATE REVITALIZE RENEW RENOVATE REINVENT REFRESH REGENERATE REVIVE 2012 Passenger & Cargo Activity SAT TOTAL DOMESTIC AND INTERNATIONAL ENPLANED & DEPLANED PASSENGERS CALENDAR YEAR 2012 2011 2010 2009 2008 2007 2006 2005 2004 2003 TOTAL PASSENGERS 8,243,221 8,171,824 8,034,544 7,838,221 8,358,515 8,075,437 8,032,280 7,437,290 6,999,095 6,538,301 INCREASE/ DECREASE 71,397 137,280 196,323 -520,294 283,078 43,157 594,990 438,195 460,794 -------- PERCENT % CHANGE 0.87% 1.71% 2.50% -6.22% 3.51% 0.54% 8.00% 6.26% 7.05% -------- TOTAL ENPL PASSENGERS 4,103,364 4,071,781 4,022,014 3,907,055 4,167,440 4,030,571 4,003,075 3,713,792 3,498,895 3,250,911 INCREASE/ DECREASE 31,583 49,767 114,959 -260,385 136,869 27,496 289,283 214,897 247,984 -------- PERCENT % CHANGE 0.78% 1.24% 2.94% -6.25% 3.40% 0.69% 7.79% 6.14% 7.63% -------- SAT AIRLINE PASSENGER MARKET SHARES 5.30% 15.40% 41.25% 1.02% SAT AIRCRAFT LANDINGS & TAKE OFFS CALENDAR YEAR 2012 2011 2010 17.08% TOTAL OPERATIONS 179,060 178,113 177,415 194,657 216,634 219,437 218,934 214,771 223,027 261,751 INCREASE/ DECREASE 947 698 -17,242 -21,977 -2,803 503 4,163 -8,256 -38,724 ------ PERCENT % 0.53% 0.39% -8.86% -10.14% -1.28% 0.23% 1.94% -3.70% -14.79% ------ 2009 2008 2007 1.86% Southwest/Airtran 41.25% US Airways 5.30% United/Continental 15.40% 1.96% 16.13% Misc. American Aeroméxico 1.02% 17.08% 1.96% Delta InterJet 16.13% 1.86% 2006 2005 2004 2003 5 REINVENT REFRESH REGENERATE REVIVE RESTORE RENOVATE REVITALIZE RENEW RENOVATE REINVENT REFRESH RESTORE RENOVATE REVITALIZE RENEW RENOVATE REINVENT REFRESH REGENERATE REVIVE RESTORE RENOVATE 2012 Passenger & Cargo Activity SAT AIR FREIGHT AND MAIL STINSON AIRCRAFT LANDINGS & TAKE OFFS CALENDAR YEAR 2012 2011 2010 2009 2008 2007 2006 2005 2004 2003 TOTAL WEIGHT (POUNDS) 258,339,048 264,655,349 272,951,743 254,722,474 282,797,478 280,816,478 284,122,382 263,461,688 264,113,507 256,734,212 INCREASE/ DECREASE -6,316,301 -8,296,394 18,229,269 -28,075,004 1,981,000 -3,305,904 20,660,694 -651,819 7,379,295 ------ PERCENT % CHANGE -2.39% -3.04% 7.16% -9.93% 0.71% -1.16% 7.84% -0.25% 2.87% ------ CALENDAR YEAR 2012 2011 2010 2009 2008 2007 2006 2005 2004 2003 TOTAL OPERATIONS 109,324 127,787 125,654 154,307 165,149 157,048 124,505 116,208 123,295 131,248 INCREASE/ DECREASE -18,463 2,133 -28,653 -10,842 8,101 32,543 8,297 -7,087 -7,953 ------- PERCENT % -14.45% 1.70% -18.57% -6.56% 5.16% 26.14% 7.14% -5.75% -6.06% ------- SAT CARGO AIRLINE MARKET SHARES SAT AIR CARRIER LANDED WEIGHT IN POUNDS CALENDAR YEAR 2012 2011 2010 2009 2008 2007 2006 2005 2004 2003 TOTAL WEIGHT (000) 5,812,227 5,707,292 5,632,203 5,557,457 6,209,192 6,122,597 5,946,232 5,650,228 5,416,555 5,391,301 INCREASE/ DECREASE 104,221 75,089 74,746 -651,735 86,595 176,365 296,004 233,673 25,254 ------ PERCENT % 1.83% 1.33% 1.34% -10.50% 1.41% 2.97% 5.24% 4.31% 0.47% ------ 55.40% 0.54% 36.98% 2.11 4.97% Federal Express Corp. Airline Belly UPS 55.40% 4.97% 36.98% Ameriflight Inc. Other 2.11% 0.54% 6 RENEW RENOVATE REINVENT REFRESH REGENERATE REVIVE RESTORE RENOVATE REVITALIZE RENEW RENOVATE REGENERATE REVIVE RESTORE RENOVATE REVITALIZE RENEW RENOVATE REINVENT REFRESH REGENERATE REVIVE San Antonio Airport System Annual Report 2012 Highlights of 2012 Air Service Expands in 2012 San Antonio International Airport (or SAT) closed the year with a new record for international passengers, leading the way for SAT to become the 10th largest gateway to Mexico behind Chicago and a Global Entry Airport under the U.S. Customs & Boarder Protection (or CBP) Trusted Traveler program. The ease and timeliness of processing international arrivals in San Antonio, has made SAT a popular alternative to nearby hub airports. SAT counted a total of 421,718 international boarding and deplaning passengers in 2012, a 132% increase over 2011. Domestic passenger numbers (7,821,503) were slightly down by 2% compared to the previous year. Also in 2012, SAT welcomed new international and domestic nonstop flights and a new airline to its family of airlines. As the 10th largest U.S. gateway to Mexico (Source: Diio, November 2012), SAT international customers fly nonstop on AeroMexico, Interjet, VivaAerobus and AirTran, a subsidiary of Southwest Airlines, to Mexico City, Toluca, Monterrey and Cancún. During peak travel periods, 60 weekly flights are available to these Mexican destinations from SAT. In addition to the expanded international service to Mexico, non-stop flights to 30 domestic destinations, three of which were added in 2012, are making SAT the airport of choice for central and south Texas residents. SAT airlines offer customers on a weekly basis a comfortable capacity of approximately 100,000 seats and the convenience of 850 weekly departures to 34 non-stop destinations. AIRTRAN LAUNCHES HISTORIC MEXICO SERVICE AirTran made history in May 2012, when it began daily non-stop service between SAT and Mexico City and threetimes weekly to Cancún. AirTran entered the San Antonio market in June 2008 with daily flights to its Atlanta hub. Southwest acquired AirTran in May 2011. During the first quarter of 2012, the Federal Aviation Administration (or FAA) granted Southwest and AirTran a single operating certificate. In addition to the international flights, AirTran provides service to Atlanta and Houston Hobby. SOUTHWEST AIRLINES ADDS SERVICES On August 12, 2012, Southwest initiated new non-stop flights to Lambert-St. Louis International Airport. This new service is available twice daily and brings Southwest’s nonstop destination count from SAT to 15 with approximately 50 daily departures. It all began on June 18, 1971 when Southwest Airlines started service to Dallas Love Field from SAT with six 7 REINVENT REFRESH REGENERATE REVIVE RESTORE RENOVATE REVITALIZE RENEW RENOVATE REINVENT REFRESH RESTORE RENOVATE REVITALIZE RENEW RENOVATE REINVENT REFRESH REGENERATE REVIVE RESTORE RENOVATE San Antonio Airport System Annual Report 2012 Highlights of 2012 roundtrips and a $20 one-way fare. The triangle first conceived on a napkin in San Antonio was closed when on November 14, 1971 Southwest started daily flights between SAT and Houston Hobby Airport. Southwest has continued to grow its presence in San Antonio to include the installation of its Customer Support and Services Call Center. During 2012, Southwest expanded the Center in San Antonio bringing its employment to a total of 800. US AIRWAYS BEGINS FLIGHTS TO PHILADELPHIA The new service to the “City of Brotherly Love” started on September 5, 2012. This new US Airways service added the airline’s third non-stop destination from SAT. The flights to Philadelphia offer San Antonio’s travelers another option to major international business markets and high-demand leisure destinations. US Airways also provides daily nonstop flights to Phoenix and Charlotte. All US Airways’ service at SAT is available via 61 weekly departures. SAN ANTONIO PROVIDES A WARM WELCOME TO ALASKA AIRLINES On September 17, 2012, Alaska Airlines entered the San Antonio market with daily non-stop flights between Seattle and SAT. The service marked the first time in San Antonio for Alaska Airlines and the first non-stop flight offered between the two cities. The new service provides travelers more options for domestic travel and increases the ease and convenience for business and leisure travelers throughout the great Northwest, as well as western Canada and Alaska. INTERJET ADDS 3RD DESTINATION FROM SAT Interjet, a Mexican-based carrier, began twice-weekly nonstop service to Monterrey, Mexico on November 11, 2012. Interjet also continues to serve Mexico City and Toluca from SAT. The airline, with its competitive air fares to these three Mexican markets, appeals to the needs of south Texas’ travelers for purposes of both business and pleasure. 8 RENEW RENOVATE REINVENT REFRESH REGENERATE REVIVE RESTORE RENOVATE REVITALIZE RENEW RENOVATE REGENERATE REVIVE RESTORE RENOVATE REVITALIZE RENEW RENOVATE REINVENT REFRESH REGENERATE REVIVE San Antonio Airport System Annual Report 2012 Highlights of 2012 San Antonio Airport System has Major Impact on Region’s Economy The San Antonio Airport System (or SAAS) is a major economic driver in the local and regional economy. In a study prepared by GRA, Inc. for the City of San Antonio’s Aviation Department, the two city-owned airports San Antonio International Airport (or SAT) and Stinson Municipal Airport (or SSF), generated an estimated $5.1 billion in regional economic activity combined. The total SAAS economic impact is comprised of direct (on-airport) impacts ($1.1 billion), indirect (visitor spending) impacts ($1.2 billion) and induced impacts ($2.8 billion). The SAAS’s induced impacts represent the economic activity supported by the re-spending of SAAS-related worker and proprietor earnings throughout the San Antonio region. Additionally, the activity at SAT and SSF supports nearly 99,000 jobs with a total earnings impact of $1.6 billion. San Antonio’s airports are responsible for an estimated $227 million in state and local taxes ($154 million in state taxes, $73 million in local taxes). In addition to jobs, the airports are generators for commerce and trade supporting economic activity in the region. In 2012, approximately 260 million pounds of freight cargo and more than eight million passengers moved through SAT. Stinson reported approximately 110,000 aircraft landing, and takeoffs. For the study, GRA also developed a ten-year projection of economic impacts of the San Antonio airports. Using the Federal Aviation Administration’s projected growth path for flights for airports in SAAS, GRA estimates that by 2021, the total SAAS economic impact will grow to more than 106,000 jobs, with earnings exceeding $1.7 billion. In addition, the GRA study projects over $5.5 billion in inflation-adjusted economic impact from the two airports. EMPLOYMENT DIRECT IMPACTS INDIRECT IMPACTS INDUCED IMPACTS TOTAL IMPACTS 6,053 15,233 77,390 98,676 EARNINGS $291 M $279 M $1.02 B $1.599 B OUTPUT $1.083 B $1.151 B $2.842 B $5.078 B $5.1 BILLION IN REGIONAL ECONOMIC ACTIVITY COMBINED. 9 REINVENT REFRESH REGENERATE REVIVE RESTORE RENOVATE REVITALIZE RENEW RENOVATE REINVENT REFRESH RESTORE RENOVATE REVITALIZE RENEW RENOVATE REINVENT REFRESH REGENERATE REVIVE RESTORE RENOVATE San Antonio Airport System Annual Report 2012 Highlights of 2012 New Customer Service Initiatives NEW WEBSITE, NEW LOGO LAUNCHED In 2012, San Antonio Airport System introduced a new logo and website as part of a plan to create a fresh, updated and modern brand, as well as improve the customer experience for the traveler. The new logo, created in-house, provides a simplified yet modern visual appearance for the airport’s brand identity. Developed using two colors, the main element of the logo is a dynamic contrail in the shape of an “S”, reflective of the San Antonio river. The logo enhances the airport’s recognition among the community, and captures the essence of the ever changing aviation industry. The new websites, designed with the customer in mind, captures SAAS’s forward–thinking vision and commitment to the growing needs of its customers. With streamlined searching, intuitive navigation and an interactive flight tracking tool, the new sites incorporate an innovative approach to sharing information with customers. In addition to a bright, fresh color scheme, the SAT site was fully developed as a less cluttered online tool which aims to help passengers navigate the site with ease. The redesigned website, www.sanantonio-airport.com, is user friendly with easier navigation, showcasing rotating banners, as well as “hot buttons”, for quick access to highly searched information. Additional features include: a sortable tenant directory, a “What’s New?” section for the latest airport news, a Book A Flight module and a direct feed to the airport’s social media networks. SAT DESIGNATED AS A GLOBAL ENTRY AIRPORT In August 2012, officials from U.S. Customs & Border Protection (or CBP) and the City of San Antonio inaugurated the arrival of Global Entry, a CBP Trusted Traveler program, allowing pre-approved, low-risk travelers expedited clearance upon arriving in the United States on an international flight. Shortly after the program’s arrival, SAT’s Customs Area became an enrollment center, eliminating the need for San Antonio area applicants to travel to Dallas, Houston or another state to conduct the short enrollment interview. AMBASSADOR PROGRAM In its 12th year, the airport’s Ambassador Program continues the long standing tradition of welcoming visitors to San Antonio, as well as assisting them and providing information. The group of approximately 200 volunteers assisted roughly 508,000 passengers in 2012. Ambassador volunteers assist and greet passengers in the terminals and also provide golf cart shuttle service from the long-term parking garage to the terminals. Additionally, SAT launched a mobile version of the website. The site includes auto-detection capabilities which will automatically display the correct version of the website for mobile device users. Travelers can still get up-to-date information on flights, airport services and amenities, just in a summarized version. The mobile website also has a link to the full website should visitors be interested in more in-depth information. Travelers interested in applying for Global Entry status can visit www.globalentry.com to complete and submit an application, along with providing a payment of $100 that is good for a five-year membership in the program. Once a background check is completed and the applicant is approved, the applicant progresses to the next phase - a personal interview with a U.S. CBP officer. Once enrolled, members are processed for arrival into the United States in less than five minutes. 10 RENEW RENOVATE REINVENT REFRESH REGENERATE REVIVE RESTORE RENOVATE REVITALIZE RENEW RENOVATE REGENERATE REVIVE RESTORE RENOVATE REVITALIZE RENEW RENOVATE REINVENT REFRESH REGENERATE REVIVE San Antonio Airport System Annual Report 2012 Highlights of 2012 Dressed in their signature cowboy hat and western vest, Ambassadors are easily identifiable. Volunteers typically work four hour shifts from 8:00 a.m. to 8:00 p.m. Although “normal” working hours start at 8:00 a.m., many dedicated individuals can be found helping travelers as early as 5:00 a.m. Ambassadors provided over 34,000 hours of service this year alone. Additional duties include assisting with airport special events, new airline launches and inaugural flight celebrations. Ambassadors also assist with welcoming attendees of large conventions and our military heros coming home. They attend quarterly outings in the community to learn about existing and new tourist attractions, which helps them better serve visitors. Each fall, Ambassadors are recognized for their service at an annual Ambassador Appreciation Banquet. remains an integral and non-traditional resource for the Airport Police Division. They assist in providing a safe and secure environment for the traveling public and employees. The program was created in 2006 and to-date has 36 members. In 2012, VAPs provided 5,200 service hours at San Antonio International Airport. The idea is to recruit and train community volunteers to support current law enforcement and security personnel, and place them in positions where they could be extra eyes and ears for the Airport Police. VAP volunteer duties include recognizing and reporting security violations and suspicious activity, patrolling parking facilities, terminals and airport perimeter areas. Additionally, VAPs issue parking violations as warranted, assist in special projects and provide administrative support. on several of the establishments in the new contract. La Gloria will serve street foods of Mexico including, tacos tortas, ceviche and sopes. Hernandez’ Fruteria will offer traditional tostadas, sandwiches, fruit cups, yogurt, vegetable juices and fruit smoothies by day, but by night, the restaurant will transform into a lively, contemporary cocktail lounge featuring fresh fruit tequila cocktails. Johnny Hernandez’s third concept, Mission City Icehouse, will serve grab-and-go sandwiches and salads. The Icehouse will also serve local and regional beers. Other outlets included in the concession package are La Tapenade, a Mediterranean-styled café that will offer healthy options of gourmet sandwiches and flatbread pizzas topped with fire-roasted vegetables, specialty meats and cheeses. Steak ‘n Shake, a national brand, will serve burgers, fries and shakes. Auntie Anne’s Pretzels and Cinnabon, which are both operated by a San Antoniobased franchisor, are also included in the list of new restaurants. Famous Famiglia Pizzeria, which is the only operator scheduled to be retained in the new arrangement, will refurbish its current restaurants. The new restaurants consist of well-known national brands, local flavors and include new concepts unique to San Antonio International Airport. Construction of the new outlets will coincide with the Terminal A renovations. Stores will open in phases, with construction beginning in February 2013. SAT’s Concession Program On August 17, 2012, the San Antonio City Council approved a mix of national brands and new concepts for the concession program at SAT. Council approved a seven-year contract with HMS Host International, Inc. as the prime concessionaire to bring seven new restaurants to Terminal A. Overall, host will mange and operate a total of seventeen restaurant and retail stores at SAT. Several new stores and restaurants will phase in starting the mid-year 2013, including La Gloria, a local favorite owned by Johnny Hernandez, a San Antonio chef and the owner of the catering company True Flavors. Hernandez is a 35-percent joint-venture partner with HMS Host VOLUNTEERS IN AIRPORT POLICING (VAP) With the continued increase in passenger air travel, the Volunteers in Airport Policing, known as the VAP program, 11 REINVENT REFRESH REGENERATE REVIVE RESTORE RENOVATE REVITALIZE RENEW RENOVATE REINVENT REFRESH RESTORE RENOVATE REVITALIZE RENEW RENOVATE REINVENT REFRESH REGENERATE REVIVE RESTORE RENOVATE San Antonio Airport System Annual Report 2012 2012 Airport Capital Improvements the 12 public restrooms will be renovated and reconfigured similar to those in Terminal B. The project also calls for six escalators to be replaced and five elevators to be refurbished. The renovation project will be completed in 11 phases, starting on the southern end of the T-shaped terminal in the areas currently occupied by Gates 14, 15 and 16. Funded as a City of San Antonio Enterprise Fund, the Aviation Department does not use City funds or local tax dollars to operate the Airport System or pay for enhancements or improvements to its facility. This project is funded through General Airport Revenue Bonds, Tax Notes and the Airport Improvement and Contingency funds. CONSOLIDATED RENTAL CAR With City Council’s approval of a Consolidated Rental Car (CONRAC) facility, the airport hopes to improve the customers experience by providing a convenient, centralized facility to rent and return car rentals. As part of the Airport’s Master Plan, the project is estimated to be TERMINAL A RENOVATIONS START IN 2012 October 2012 marked the start of the estimated $35 million Terminal A Renovation Project at San Antonio International Airport. The project, slated to be completed in May 2014, will bring new finishes, infrastructure upgrades and complete modernization of the restrooms to provide a customer experience consistent with the airport’s Terminal B. Renovations are also scheduled for access and queuing improvements to the TSA security checkpoint. The 378,000-square-foot Terminal A facility will get new flooring, furnishings, wall covers and lighting. Additionally, completed for occupancy in 2017. In March 2012, City Council authorized collection of a Customer Facility Charge (or CFC) on all airport rental car transactions. The CFC is a nationally accepted tool for financing CONRAC facilities and has been used by other airports. The amount of $4.50 per contract day was approved and will fund the planning, financing and constructing of the one-stop facility. The CFC is applicable only to rental car transactions occurring at the airport and not to other city-area locations. It is projected the Aviation Department will raise about $9 million per year. The projected collection of the CFC will be used on a cash basis to conduct initial studies and faculty design, and subsequently, to leverage bond financing for the construction phase. The facility will be located directly across the street from the terminals. It will provide a quick-turn around area for washing, fueling and light maintenance of the vehicles. The need for rental car buses will be eliminated thus benefiting the environment and improving traffic flow in front of the terminals. The estimated cost of the CONRAC is $130 million, with final cost to be determined following completion of preliminary studies and construction phases. SAT RUNWAY EXTENSION PROJECT COMPLETED The City of San Antonio Aviation Department in partnership with the Federal Aviation Administration completed a 1000foot extension at the north end of Runway 4/22 (formally 3/21) in December 2012. The extension, constructed by Yantis Co., will provide additional take-off and landing lengths and facilitate larger aircraft operations at San Antonio International. In addition, the extension provides the airport with an alternate to the existing capabilities of Runway 12R/30L, which is currently 8,500 feet in lenth. The nearly three-year, $31 million project extended Runway 4/22 to 8,500, and lengthened the runway’s two parallel Taxiways Q and N, and added connector Taxiways N1 and Q1. An additional taxiway connector, Taxiway C, is scheduled to be completed in late 2013. The project also included runway and taxiway lighting, signage and circuitry. 12 RENEW RENOVATE REINVENT REFRESH REGENERATE REVIVE RESTORE RENOVATE REVITALIZE RENEW RENOVATE REGENERATE REVIVE RESTORE RENOVATE REVITALIZE RENEW RENOVATE REINVENT REFRESH REGENERATE REVIVE San Antonio Airport System Annual Report 2012 2012 Airport Capital Improvements AIRPORT IT INFRASTRUCTURE MODERNIZATION PROJECT In 2012, City Council approved a contract with SpawGlass Contractors, Inc. for the Airport IT Infrastructure Modernization Project. The project will upgrade the current IT infrastructure in Terminal A and two external locations in order to meet the current and future technology demands of San Antonio International. The project is scheduled for completion in late Summer of 2013. PARKING REVENUE CONTROL SYSTEM PLANNED In October, CTR Systems Inc. was awarded a contract for the replacement of the Parking Revenue Control System at SAT. Areas receiving the new equipment include all public and employee parking areas, added access control and dispatch system for the vehicles for hire holding lot, and new vehicle detection system for the terminal roadways. The system will replace field devices with state-of-the-art hardware and software that will offer added convenience and benefits to the customers utilizing the airport for their parking needs. These include parking availability posted on-site and published to the SAT website in real time, additional payment methods, decreased transaction processing times and increased component reliability. The system also offers SAT greater ability to track, reconcile, and report all transactions with increased controls and more flexible and customizable reporting. NEW AIR TRAFFIC CONTROL TOWER PLANNED AT STINSON AIRPORT The Aviation Department coordinated with the Texas Department of Transportation (or TxDOT) to develop and construct a new air traffic control tower at Stinson Municipal Airport. The new tower will eliminate anticipated line-of-sight issues that will occur with future development. This project is part of a grant program in which TxDOT oversees the development of the project and provides 90% of the total project cost up to $2 million, while the City provides the remaining matching funds. In August 2011, City Council authorized submittal and acceptance of a TxDOT grant in the amount of $270,000. The grant funds were used in 2012 to initiate design and an enviromental assesment. The project is currently in design, with construction expected to begin in 2014. 13 REINVENT REFRESH REGENERATE REVIVE RESTORE RENOVATE REVITALIZE RENEW RENOVATE REINVENT REFRESH RESTORE RENOVATE REVITALIZE RENEW RENOVATE REINVENT REFRESH REGENERATE REVIVE RESTORE RENOVATE San Antonio Airport System Annual Report 2012 Small Businesses Take Advantage of Airport Opportunities AVIATION DEPARTMENT FISCAL YEAR 2012 — PROJECTS AND ACCOMPLISHMENTS The City’s Aviation Department is committed to supporting an environment which strives to level the contracting playing field by promoting the utilization of locally-owned small businesses and Disadvantaged Business Enterprises (or DBE). The department’s Small Business Division advocates and promotes meaningful participation by underutilized groups in the procurement process for City and federally-funded projects. The division activily works to foster opportunities for small business through outreach, education, and partnerships. CITY OF SAN ANTONIO SBEDA PROGRAM The City of San Antonio through its Small Business (or SBEDA) program whole-heartedly advocates for small, minority and women-owned business participation in its contracting opportunities. The Aviation Department performs SBEDA program outreach to ensure there are opportunities for locally-owned small, minority, and women-owned business enterprises to compete for airport contracts. During FY 2012, City Council awarded 12 Airport System contracts totaling $7,968,523 with SBEDA participation. Of note, 10.95% of payments were made to local African American Business Enterprises. FEDERALLY-ASSISTED CONTRACTS Annually, the city receives FAA grants for eligible San Antonio International Airport (or SAT) construction and professional services contracts. Disadvantage Business Enterprise (or DBE) contractor participation realized the following results during FY 2012: FISCAL YEAR 2012 DBE Total FAA Grant Assisted Contracts Total DBE Contracts Awarded Prime DBE Contractors Non-Prime Contractors SAT – DBE Goal Total Actual Participation of DBE Contractors $16,764,940.00 $3,467,317.00 1,750,000.00 $1,717,317.00 12% 20.68% FY 2012’s DBE participation rate represents a 20.1% rate increase over the previous fiscal year. This type of progress is the result of persistent outreach efforts by the Aviation Department’s Small Business staff. AIRPORT CONCESSIONS CONTRACTORS SAT works diligently to create opportunities for certified Airport Concessions Disadvantaged Business Enterprises (or ACDBE). Total ACDBE participation for FY 2012 was 22.5%. This represents total concession revenue to certified ACDBE’s in the amount of $17,527,969 in all categories of prime, subcontracts, and purchases of good and services. 14 RENEW RENOVATE REINVENT REFRESH REGENERATE REVIVE RESTORE RENOVATE REVITALIZE RENEW RENOVATE REGENERATE REVIVE RESTORE RENOVATE REVITALIZE RENEW RENOVATE REINVENT REFRESH REGENERATE REVIVE San Antonio Airport System Annual Report 2012 Environmental Stewardship The San Antonio Airport System’s Environmental Stewardship Division (or ESD) places high precedence on environmental sustainability at the airports. In addition to advancing the Aviation Department’s Sustainability Plan, the ESD obtained annual maintenance for the solar photovoltaic system located on top of the San Antonio International Airport (or SAT) long-term parking garage. In 2012, ESD conducted several tenant and staff training sessions pertaining to the airport’s Storm Water Pollution Prevention Plan, responded to fuel spills, monitored batch plants and obtained environmental studies in support of runway and terminal development projects. 1000TH HOME COMPLETED FOR SAT ACOUSTICAL TREATMENT PROGRAM In early October 2012, City of San Antonio officials along with contractor THC Inc., celebrated a major milestone with the completion of the 1000th home under SAT’s Residential Acoustical Treatment Program (or RATP). Launched in 2006, the program provides acoustical improvements to eligible homes near the airport. Treatment may include replacement of windows and doors, installation of additional insulation, as well as other noise mitigation measures with the goal of reducing noise level by at least 5 decibels inside the home. With no cost to homeowners or use of local tax dollars, 192 homes were acoustically treated in calendar year 2012, bringing the total to 1,060 homes and 216 apartment units treated since the program began. Pending continued federal funding, it is anticipated that approximately 150 homes will be acoustically treated in calendar year 2013. During 2012, the City of San Antonio accepted $8 million in FAA grant funds for the RATP. The FAA funds 80% of the program, while the remaining 20% is provided through airport-generated funds. BASURA BASH The 18th annual Basura Bash waterway cleanup was held in February and resulted in the cleanup of 13 sites along various local waterways. The San Antonio Aviation Department’s ESD concluded its fourth year sponsoring the event. The airport cleanup site located north of Sky Place Blvd. drew approximately 74 volunteers. The ESD staff along with representatives from the City’s Public Works Department spent the day cleaning up a portion of the Salado Creek, located on airport property. In addition to several truck loads of garbage, volunteers removed approximately 20 vehicle tires, several metal oil drums, plastic buckets and pipes, glass containers and other materials. 15 REINVENT REFRESH REGENERATE REVIVE RESTORE RENOVATE REVITALIZE RENEW RENOVATE REINVENT REFRESH RESTORE RENOVATE REVITALIZE RENEW RENOVATE REINVENT REFRESH REGENERATE REVIVE RESTORE RENOVATE San Antonio Airport System Annual Report 2012 Safety and Emergency Preparedness AIRPORT’S COMMUNICABLE DISEASE RESPONSE EXERCISE The Aviation Department, in partnership with the San Antonio Metropolitan Health District, conducted a tabletop exercise intended to evaluate the SAT Communicable Disease Response Plan (or CDRP). The plan was created in 2011. In response to the increase of international traffic, the CDRP lays out the actions to be taken by the Department and its emergency response partners in order to effectively manage communicable disease threats on-board arriving international aircraft. Numerous agencies collaborated in the table-top exercise including: San Antonio Police Department, San Antonio Fire Department, Customs and Border Protection, Center for Disease Control, multiple airlines, San Antonio Office of Emergency Management, Red Cross, Bexar County Medical Examiner’s Office, and the Texas State Department of Health Services. The CDRP exercises are not mandated but are important to refine and update the plan, as well as educate, train and prepare first responders in dealing with communicable disease threats. WILDLIFE HAZARD ASSESSMENT The Safety & Wildlife Division at San Antonio International Airport completed a Wildlife Hazard Assessment and Wildlife Hazard Management Plan in 2012, as required by the Federal Airport Administration (or FAA). The assessment provides fundamental wildlife and habitat information to identify hazardous species, natural and artificial attractants and identify trends in wildlife at the San Antonio International Airport. The plan provides a blueprint for wildlife hazard mitigation. Both the assessment and the plan were accepted and approved by the FAA. In 2012, the Division took additional steps to mitigate the jack-rabbit population at the airport. Staff attended a training program conducted by a qualified wildlife damage management biologist to gain a deeper knowledge and acquire the skills needed to successfully expand the Wildlife Hazard Management Plan. Additional educational opportunities included FAA Wildlife Training for SAT Operations, Maintenance and Safety Divisions. The Division also conducted four First Aid and AED Training courses for staff and have several courses scheduled for 2013. The Safety Division is also responsible for the airport’s Safety Management System (or SMS). SMS is the formal approach to managing safety risk. It includes a systemic approach to managing safety and includes the necessary organizational structures, accountabilities, policies and procedures. SAT was one of the first airports to implement SMS. EMERGENCY TABLE TOP In October 2012, San Antonio International Airport staff completed an FAA mandated Table Top Exercise for an annual review of the Airport Emergency Plan and Airport Security Program. The exercise was conducted at the San Antonio Office of Emergency Management Operations Center / Emergency Operations Center and included representatives from the San Antonio International Airport, FAA, air carriers, air cargo carriers, Transportation Security Administration, air-taxi operators of aircraft over 12,500 pounds, airport tenants, local mutual aid agencies and other federal agencies, all of which would be involved in case of airport emergencies. The exercise simulated two bomb incidents at the airport, one incident involving the terminal areas and one involving an air cargo aircraft. 16 RENEW RENOVATE REINVENT REFRESH REGENERATE REVIVE RESTORE RENOVATE REVITALIZE RENEW RENOVATE REGENERATE REVIVE RESTORE RENOVATE REVITALIZE RENEW RENOVATE REINVENT REFRESH REGENERATE REVIVE San Antonio Airport System 2012 Fiscal Year Financials SUMMARY: SAN ANTONIO AIRPORT SYSTEM FUNDING SOURCES & FINANCIAL RESULTS The San Antonio Airport System’s general operating and maintenance budget is supported through self-generated revenues such as concessions, parking, tenant rentals and user fees. In addition to self-generated revenues, the San Antonio Airport System Capital Improvement Program (or CIP) is funded through the Passenger Facility Charge (or PFC) , the Customer Facility Charge (or CFC) , tax-exempt General Airport Revenue Bonds (or GARBs), airport revenue bonds ( including PFC-backed bonds) and federal and state grants. The city of San Antonio General Fund does not contribute funding to the Airport System. Total airport-generated revenues for fiscal year 2012 (October 1 through September 30) were $90,163,733, an 8.25% increase over fiscal year 2011. Total airport operating and maintenance expenses for fiscal year 2012 were $47,048,746, a 5.77% increase over fiscal year 2011. Net revenues came to $43,114,987, an 11.10% increase over fiscal year 2011. Net revenues are used to pay debt service and the Airport System’s Capital Improvement Program (or CIP). Boarding Bridges, Residential Acoustical Treatment Program (or RATP) projects and Terminal Area Taxiway Rehabilitation Program. PFC funds are also used to cover FAA grant-match requirements. During FY 2012, a total of $16,278,454 in PFC revenue was collected. FAA AIRPORT IMPROVEMENT PROGRAM GRANTS Bonds provide partial or total funding for certain projects included in the CIP. The federal Airport and Airway Trust Fund provides grant dollars for CIP projects at SAT through its participation in the FAA Airport Improvement Program (or AIP). Entitlement and discretionary AIP grant funds are used for eligible airport development, airport planning and noise compatibility program projects. All grants require Airport Fund matching dollars to implement CIP projects. Grants from the AIP awarded to SAT totaled $10,295,941 in FY 2012. SAT also received a reimbursement grant in an amount not to exceed $14,385,466 from the U.S. Department of Homeland Security through the American Recovery and Reimbursement Act for construction of the airport’s new consolidated Baggage Handling System. Reimbursement under this grant for FY 2012 totaled $622,063. The amount represents the final reimbursement under this grant. TXDOT GRANTS & STINSON AIRPORT REVOLVING FUND The city’s Aviation Department has been coordinating with the Texas Department of Transportation (or TxDOT) in the grant-funded development of the Stinson Municipal Airport (or SSF). TxDOT grants totaled $316,041 in FY 2012. SSF funding sources include Airport System self-generated funds that are allocated to the Stinson Airport Revolving Fund. These funds provide the match for TxDOT grants. The Revolving Fund received $500,000 during FY 2012, and stands at $2,578,527. CAPITAL IMPROVEMENT PROGRAM The $422,142,000 Airport System CIP budget, which was approved by the City Council for the FY 2012 through 2017, permits a phased implementation of new and upgraded facilities and airfield infrastructure at the SAT and SSF. Under this six-year CIP budget, SAT was designated at $412,528,000 and SSF was allotted $9,614,000. The total CIP budget for FY 2012 was $88,692,000, with $85,708,000 designated for SAT and $2,984,000 allotted to SSF. During FY 2012, $12,727,993 in FAA and TxDOT grants (both funded through the AIP grants program) from the current and previous years were spent on eligible projects at SAT and SSF. Airport matching funds totaled $3,666,941. These projects included: PASSENGER FACILITY CHARGE The Federal Aviation Administration (or FAA) approved the City’s initial PFC application on August 29, 2001. At that time, the city received authority to impose a $3.00 PFC. The FAA later approved a collection increase to the current $4.50 PFC effective October 1, 2007. The City has received PFC “impose and use” authority for the San Antonio International Airport (or SAT), which means it may impose the PFC and use PFC revenues to fund eligible contemplated projects at SAT using the funds on a pay-go basis or to support PFC bonds. These funds have been used for such projects as construction of the new Terminal B, extension of the dual-level roadway, upgrades to the Central Utility Plant and Runway 21 Extension Project. PFC revenues are currently being used for Terminal A renovations, purchase of Passenger CUSTOMER FACILITY CHARGE On March 8, 2012, City Council authorized the creation of a Customer Facility Charge (or CFC) in the amount of $4.50 per contract day on rental car transactions at SAT. The CFC will be used to finance rental car facilities, including a Consolidated Rental Car facility at SAT. The Consolidated Rental Car facility was recommended in SAT Master Plan-Vision 2050, which was approved by City Council in March 2011. This fee is a financial tool to allow the Airport System to raise funds related to the planning, design and construction of rental car facilities. CFC collections began in April 2012 with a total of $4,524,984 earned during FY 2012. PROJECTS Airfield Improvements Consolidated Rental Car Facility Information Technology Residential Acoustical Treatment Program Stinson Terminals Other Projects TOTAL BUDGET IN FY 2012 $21,333,000 $18,000,000 $12,329,000 $11,250,000 $2,984,000 $18,003,000 $4,793,000 $88,692,000 17 REINVENT REFRESH REGENERATE REVIVE RESTORE RENOVATE REVITALIZE RENEW RENOVATE REINVENT REFRESH RESTORE RENOVATE REVITALIZE RENEW RENOVATE REINVENT REFRESH REGENERATE REVIVE RESTORE RENOVATE San Antonio Airport System 2012 Fiscal Year Financials STINSON MUNICIPAL AIRPORT-TXDOT GRANT PROJECTS The city’s Aviation Department has been coordinating with TxDOT in the grant-funded development of the Stinson Airport Traffic Control Tower Project. This project will include design and construction of a new air traffic control tower at SSF for the purpose of eliminating anticipated line-of-sight issues that will occur with future airport development. Construction is projected for completion in 2015, pending availability of funding. On August 18, 2011, City Council accepted a grant in the amount of $270,000 from TxDOT to initiate the Stinson Air Traffic Control Tower Project starting with an environmental assessment and preliminary design. The Council action also authorized the expenditure of matching funds from the Stinson Revolving Fund in the amount of $30,000. TxDOT will oversee the development of the project from design through construction. A March 8, 2012 City Council ordinance authorized reimbursement of up to $50,000 from TxDOT under the Routine Airport Maintenance Program (or RAMP) for the replacement of the roof on city-owned Hangar 4. The City will oversee this project with the state agency reimbursing up to $50,000 to the Airport System after the work is completed. PROJECTS Residential Acoustical Treatment Program (RATP) Extension of Runway 21 & Taxiway N Project Safety Management Systems (or SMS) Pilot Study Airfield Lighting Project SAT Master Plan Update Stinson RAMP Project Wildlife Hazard Assessment TOTAL FAA GRANT FUNDS $ 6,908,680 $ 5,494,457 $118,056 $58,292 $132,440 $46,040 $29,217 $12,787,183 AIRPORT MATCH $1,727,170 $1,831,486 $39,352 $19,431 $44,147 $46,040 $7,304 $3,714,930 RATING AGENCIES AFFIRM SAT BOND RATINGS Fitch Ratings, Moody’s Investors Services, Inc. and Standard & Poor’s (or S&P) Ratings Services each assigned ratings to San Antonio’s issuance of $70.22 million Series 2012 General Airport System Revenue Bonds (or GARBs) bonds and $25.98 million series 2012 Passenger Facility Charge (or PFC) subordinate lien bonds. Both series of bonds were issued to refund a portion of the City’s outstanding GARB and PFC bonds respectively. In addition, the agencies affirmed their ratings on the City $240.4 million outstanding GARBs and $165.9 million PFC subordinate lien bonds. Fitch, Moody’s and S&P have rated the 2012 GARBs “A+” (stable outlook), “A1” (stable outlook), and “A+” (stable outlook), respectively, and the 2012 PFC bonds “A” (stable outlook), “A2” (stable outlook), and “A-“ (stable outlook), respectively. Fitch affirmed the ‘A+’ rating on the City’s $240.4 million outstanding GARBs and the ‘A’ rating on the $165.9 million PFC subordinate lien bonds. S&P affirmed its ‘A+’ long-term and underlying ratings on San Antonio’s Airport System GARBs and affirmed its ‘A-‘ longterm rating on the PFC and subordinate-lien airport parity bonds. Moody’s affirmed the ‘A1’ rating for outstanding GARBs and ‘A2’ rating of PFC and subordinate lien bonds, with the outlook for both liens changed to stable from negative. Key rating drivers included: 1. Diverse air carrier mix supported by growing and diversifying local economy, low unemployment and a growing population. 2. Strong origin and destination (O&D) market 3. and resilient passenger levels through the economic downturn and recovery (1.2% enplanement increase in 2011) and a projected annual growth rate that management anticipates will range from 2.0% to 2.5% from 2012-2016. New five-year Airline Use and Lease Agreement through 2015 that provides stability, financial visibility and overall flexibility to the Airport System 4. Conservative debt structure 5. Historically stable but improving financial performance 6. Limited capital program with no future GARB or PFC borrowing planned. 18 RENEW RENOVATE REINVENT REFRESH REGENERATE REVIVE RESTORE RENOVATE REVITALIZE RENEW RENOVATE REGENERATE REVIVE RESTORE RENOVATE REVITALIZE RENEW RENOVATE REINVENT REFRESH REGENERATE REVIVE Comparative Fiscal Year Statement Gross Revenues And Expenses OPERATING REVENUES Airline Revenues Scheduled Carrier Landing Fees Non-scheduled Carrier Landing Fees Terminal Building Rentals FIS Space Fees Ramp Fees Baggage Handling System Charges Passenger Loading Bridges City Gate Fees Subtotal Airline Revenues Non-Airline Revenues Concession Contracts Parking Fees Property Leases Stinson Airport General Aviation Fuel Interest Income Other Revenues RON Fees Transfer From Other Funds Subtotal Non-Airline Revenues TOTAL GROSS REVENUES 16,776,304 19,319,267 7,697,458 401,957 593,364 186,599 596,897 $45,571,846 $83,288,806 18,603,922 19,999,670 7,533,494 372,843 597,077 211,455 901,456 977,854 5,432,543 $54,630,314 $90,163,733 10.89% 3.52% -2.13% -7.24% 0.63% 13.32% 51.02% *** *** 19.88% 8.25% $ 8,664,750 1,446,665 19,007,289 600,585 2,109,150 5,105,855 782,666 37,716,960 $ 9,266,975 1,570,581 16,550,453 1,562,989 2,728,096 2,438,722 297,011 1,118,592 35,533,419 6.95% 8.57% -12.93% 160.24% 29.35% -52.24% -62.05% *** -5.79% FY2011** FY2012** % CHANGE OPERATING & MAINTENANCE EXPENSES * Air eld Area Service Area Terminal B Terminal A Fire & Rescue Access Central Plant Commercial & Industrial Other Buildings & Area Parking Stinson Airport Administration Facilities Maintenance Security Operations Ground Transportation Environmental Stewardship Airport Safety/Wildlife Programs Baggage Handling System Passenger Loading Bridges Airside & Landside Maintenace Custodial & Terminal Services Fleet Maintenance OPERATING & MAINTENANCE EXPENSES NET REVENUES FY2011** $ 2,189,071 291,297 3,414,755 4,857,592 $4,433,517 728,766 609,264 78,246 25,532 3,629,456 641,799 10,577,136 1,823,892 5,813,629 1,228,199 723,263 807,744 301,190 2,250,199 55,617 $44,480,164 $38,808,642 FY2012 ** $ 4,694,290 3,541,257 658,596 12,081,007 8,617,127 6,272,464 1,280,662 528,018 454,582 2,970,794 4,994,179 955,770 $47,048,746 $43,114,987 % CHANGE *** *** *** *** 5.88% *** *** *** *** -2.43% 2.62% 14.22% 372.46% 7.89% 4.27% *** -34.63% 50.93% *** *** *** *** *** 5.77% 11.10% Gross revenues for FY 2012 totaled $90,163,733, an increase of $6,874,927 or 8.3% when compared to the prior year. This increase is attributable to several factors. First, non-airline revenue increased by $9,058,468 or 19.9%. Over $5 million is due to the new transfer in from the Airport’s Capital Improvement Fund. This transfer is due to the new airline agreement implemented in FY 2011. The Airline Refund calculation from the prior agreement was replaced by a prior year debt service coverage refund and a Competitive Credit Allocation to the airline’s terminal rental rates. As a result, rather than the airlines receiving an airline refund credit that was treated as a reduction of revenue in the current fiscal year, this new method allows for the “credit” to be applied to the terminal building rental rates and landing fees in the next fiscal year. The transfer in is a mechanism to ensure that yearly revenue collections meet all City Covenants and agreements. Second, concession contract revenue increased $1,827,618 or 10.9%. This is due to the collection of new revenues for common area maintenance, trash pickup and marketing within the Airport’s concessions management program. The concessions management program was previously administered by a professional services contract. The contractor handled the collection of these fees from each concessionaire and incurred the expense associated with these fees. Since the contract ended in FY 2011, the Airport took over the management of the concessions program and began to collect these revenues and pay for any related expenses. Additional revenue increases within the concessions program are attributable to having a full year of revenues from the new concessionaires in Terminal B, as well as increases in passenger traffic. Car rental revenues also increased due to changes in the minimum annual guarantee, as well as increases in passenger traffic. Other revenues have increased by $304,559 or 51%. This is due to the change in the Airport allowance for receivable collection percentage, as well as the collection of the Airport’s Taxicab Permit fees, which were previously credited to the City’s Police Department. Finally, through a revenue enhancement effective in FY 2012, the Airport’s Remain Overnight (or RON) aircraft parking fees were revised based on aircraft weight, which led to an increase in revenue. Total expenditures increased from $44,480,164 in FY2011 to $47,048,746 in FY2012, up $2,568,582 or 5.8%. Of this increase, $1,063,636 is due to increases in salary & benefit charges enacted through the City’s budget process for Cost of Living Adjustments (or COLA), mandated step pay plan increases and performance pay increases. Within the Administration category, expenses increased due to higher advertising expenses related to the Air Incentive program, new principal and interest payments related with the Airport’s Master Lease for energy conservation projects and an increase in insurance charges. FY2012 saw the implementation of a new cost center structure for the Airport System. To better align operating budgets with airport division responsibilities, new cost centers were created and others deleted for FY2012. For example, old terminal and facility cost centers were removed and any expenditures within these areas are now expensed in areas such as Facilities Maintenance, Custodial & Terminal Services, Airside/Landside Maintenance and Fleet Maintenance. Overall, gross revenues exceeded operating expenses and resulted in net revenues before debt service totaling $43,114,987, an increase of 11.1% when compared with FY2011. Net revenues are used to pay debt service and fund Airport System Capital Improvement Projects. *The Airport’s cost center structure was reorganized for FY2012. As a result, new cost centers were created and others deleted to better align the Airport’s budget to areas of control within each operational division of the Airport System. **Fiscal years run from October 1 through September 30. ***Percent Change Not Applicable 19 Finally, although gross revenues increased overall, Airline revenue decreased by $2,183,541 or 5.8%. This is due to fewer terminal building rental revenues as FY 2012 saw the implementation of a competitive credit that was not present during FY 2011. REINVENT REFRESH REGENERATE REVIVE RESTORE RENOVATE REVITALIZE RENEW RENOVATE REINVENT REFRESH RESTORE RENOVATE REVITALIZE RENEW RENOVATE REINVENT REFRESH REGENERATE REVIVE RESTORE RENOVATE San Antonio Airport System 2012 Fiscal Year Financials Enplaned PAX FY2012 FY2011 FY2010 FY2009 FY2008 FY2007 FY2006 FY2005 FY2004 FY2003 0 Operating Revenue per EPAX FY2012 FY2011 FY2010 FY2009 FY2008 FY2007 FY2006 FY2005 FY2004 FY2003 $22.02 $20.53 $16.03 $15.80 $15.65 $14.14 $13.26 $12.97 $13.08 $13.19 $0.00 $5.00 $10.00 $15.00 $20.00 $25.00 Non-Airline Revenue per EPAX FY2012 FY2011 FY2010 FY2009 FY2008 FY2007 FY2006 FY2005 FY2004 FY2003 $13.34 $11.23 $10.40 $10.42 $10.69 $10.78 $10.20 $9.27 $8.77 $8.69 $0.00 $2.00 $4.00 $6.00 $8.00 $10.00 $12.00 $14.00 $16.00 4,094,391 4,057,221 3,995,323 3,934,484 4,166,452 4,008,063 3,980,306 3,637,603 3,422,794 3,264,245 500,00 1MM 1.5MM 2MM 2.5MM 3MM 3.5MM 4MM 4.5MM FY2012 FY2011 FY2010 FY2009 FY2008 FY2007 FY2006 FY2005 FY2004 FY2003 Airline Cost $35,533,420 $37,716,960 $22,479,217 $21,168,228 $20,648,838 $13,476,662 $12,176,330 $13,444,552 $14,740,585 $15,529,368 $$5MM $10MM $15MM $20MM $25MM $30MM $35MM $40MM Operating Expenditures FY2012 FY2011 FY2010 FY2009 FY2008 FY2007 FY2006 FY2005 FY2004 FY2003 $47,048,746 $44,460,164 $39,873,764 $39,743,093 $41,585,794 $32,583,696 $29,471,313 $26,411,104 $24,164,078 $25,234,410 $$5MM $10MM $15MM $20MM $25MM $30MM $35MM $40MM $45MM $50MM Non-Airline Revenue Percent of Total FY2012 FY2011 FY2010 FY2009 FY2008 FY2007 FY2006 FY2005 FY2004 FY2003 60.6% 54.7% 64.9% 66.0% 68.3% 76.2% 76.9% 71.5% 67.1% 65.9% 0.0% 10.0% 20.0% 30.0% 40.0% 50.0% 60.0% 70.0% 80.0% 90.0% Airline Cost per EPAX FY2012 FY2011 FY2010 FY2009 FY2008 FY2007 FY2006 FY2005 FY2004 FY2003 $8.68 $9.30 $5.63 $5.38 $4.96 $3.36 $3.06 $3.70 $4.31 $4.76 $1.00 $2.00 $3.00 $4.00 $5.00 $6.00 $7.00 $8.00 $9.00 $10.00 Operating Expenditures per EPAX FY2012 FY2011 FY2010 FY2009 FY2008 FY2007 FY2006 FY2005 FY2004 FY2003 $11.49 $10.96 $9.98 $10.10 $9.98 $8.13 $7.40 $7.26 $7.06 $7.73 $0.00 $2.00 $4.00 $6.00 $8.00 $10.00 $12.00 $14.00 Retail Concession Revenue per EPAX FY2012 FY2011 FY2010 FY2009 FY2008 FY2007 FY2006 FY2005 FY2004 FY2003 $1.60 $1.50 $1.46 $1.40 $1.44 $1.51 $1.37 $1.29 $1.34 $1.39 $0.00 $0.20 $0.40 $0.60 $0.80 $1.00 $1.20 $1.40 $1.60 $1.80 $0.00 Operating Revenue FY2012 FY2011 FY2010 FY2009 FY2008 FY2007 FY2006 FY2005 FY2004 FY2003 $90,163,733 $83,288,806 $64,045,889 $62,180,333 $65,187,888 $56,682,447 $52,785,593 $47,180,690 $44,763,847 $43,050,986 $$10MM $20MM $30MM $40MM $50MM $60MM $75MM $80MM $90MM $100MM Non-Airline Revenue FY2012 FY2011 FY2010 FY2009 FY2008 FY2007 FY2006 FY2005 FY2004 FY2003 $54,630,313 $45,571,846 $41,566,672 $41,012,105 $44,539,050 $43,205,785 $40,609,263 $33,736,138 $30,023,262 $28,350,031 $$10MM $20MM $30MM $40MM $50MM $60MM Parking Revenue per EPAX FY2012 FY2011 FY2010 FY2009 FY2008 FY2007 FY2006 FY2005 FY2004 FY2003 $4.88 $4.76 $4.30 $4.20 $4.14 $4.18 $3.84 $3.60 $3.34 $3.28 $0.00 $1.00 $2.00 $3.00 $4.00 $5.00 $6.00 20 RENEW RENOVATE REINVENT REFRESH REGENERATE REVIVE RESTORE RENOVATE REVITALIZE RENEW RENOVATE REGENERATE REVIVE RESTORE RENOVATE REVITALIZE RENEW RENOVATE REINVENT REFRESH REGENERATE REVIVE San Antonio Airport System Annual Report 2012 Aviation Department Staff and Community Volunteers Aviation Employees Angela Acosta Kenneth Adame Manuel Adames Ricky Adames Antonio Aguilar Roger Aguilar Christopher Aldrich Edward Alford Dustin Allinger Michael Almendarez Carlos Alonzo Desiree Alonzo Danny Alvarez Marisol Amador Miguel Amador Kathy Anderson Hector Aragon Juan Arango Arturo Arispe Juan Arreola Dennis Atkinson Dean Babcock Pablo Barrera Kenneth Barrett Ruben Barros James Baswell Heather Bauer John Behrendt Teresa Bermea Gerard Blanco Jon Blanks Collis Boone Richard Brashear Lisa Brice Lisa Brown Michael Brozovic Michael Buecher Michael Burkowski Mary Caballero Luis Cabrera Michael Canion Miguel Cano Martha Cantu Luis Cardenas Gregory Carson Shawnna Caruso Joe Casiano Zoilo Castano Angelita Castillo Michael Castillo Eusebio Castillo Jr. Mary Castro Nora Castro Cheryl Caylao Christina Cervantes Gloria Cervantes Robertfred Cervantes Santos Cevallos Stephanie Chapa John Chase Diana Chavez Kao Lin Chen Loyce Clark Cora Clay Frederick Clements Virgina Cobarrubias John Coggins Kimberly Coleman Diane Cook Ramon Cordova Sofia Coronado John Cortez Jason Cosby Gary Cramer Cordelia Cruz Jessica Cruz Eulalio Cuevas James Cundiff Vickie Curtis Darryl Curvin Chieu Dang Glen Davis Mercedes Davis Maria De la Cruz Robert De la Garza Philip De la Rosa Xavier De Leon Gerardo De los Santos Modesto De los Santos Roxanne del Castillo Daniel Delgado Daniel Delgado Francisco Delgado Shana Dewey Mark Diamond Alba Diaz Steven Diaz Debra Drew Monica Duck Lydia Elmore Ellen Erenbaum Guadalupe Esparza Rosa Esparza Hector Espinoza Irene Esquivel Dorothy Estrada Cornell Evans Joel Fernandez Melisa Fiorelli Johnny Fisher James Florance Francisco Flores Reynaldo Flores Ricardo Flores Christina Foley Judy Fordyce Denise Foster Nicole Fowles Dawson Frank Eric Fubara John Gallo Gregory Galloway Alejandro Garcia Carlos Garcia David Garcia Felipe Garcia Frank Garcia Joe Garcia Jose Garcia Maria Garcia Michael Garcia Teresa Garcia Irma Gardner Susan Garrison Eusebio Garza Gloria Garza Laila Garza Sandra Garza Louis Gatica George Gavia Karl Geyer Roland Gloria Robin Goddard Sara Goff Jose Gomez Martin Gomez Michael Gomez Sandra Gomez Irene Gonzales Joseph Gonzales Pete Gonzales Betty Garcia Gonzalez Edvin Gonzalez Jorge Gonzalez Juanita Gonzalez Amalia Gorena-Bullis Richard Griffin Leonor Grimaldo-Hargis Mary Alice Guedea Yvette Guerra Linda Gutierrez Matthew Hahn Bryant Hall Cynthia Hallmark Barbara Hardy Fostyr Harkins Walter Haynie Susan Heck Agustin Hernandez Maria Hernandez Mario Hernandez Michael Hernandez Nestora Hernandez Antonio Herrera Edward Herrera Carmen Hill Barbara Hitchcock Richard Hocott Rebecca Horan Clarence Houston Melisse Hoyer Robert Hughes Christopher Jackson Alejandro Jimenez Liqun Jin James Johnston Robert Jolly Laura Jones Robert Jones Autumn Jungman Eric Kaalund Craig Kehler Kimberly Kennedy Curtis Klaerner Dean Kloss John Kokesh Lisa Kuykendall Isabelo Laboy Brandon Laskowski Jose Ledesma Jose Ledesma Richard Ledezma Brian Legacy Dwight Levy Dee Lim Alfred Lira Christopher Long Alfonso Lopez Andres Lopez Nicolas Lopez Raymond Lopez Jr. Marcus Machemehl Lasonya Madison Tamera Marberry Morris Martin Suzanne Martin Chalene Martinez Daniel Martinez Jesse Martinez Juan Martinez Linda Martinez Mark Martinez Robert Martinez Rosa Martinez Daniel Martinez de Escobar Maria Mata Flacia Mayes Dustin McCloud Carolyn McKee Mark McCarthy Richard McCumbers Steve Meinecke Michael Mejia Jose Menchaca Jesse Mendez Gabriel Mercado Jordan Mergele Steven Milburn Frank Miller Samuel Miranda Yvonne Mireles Maria Montana Johnny Morales Jose Morales Julio Morales Stan Motz Ofelio Muniz Juan Munoz Mark Nava Timothy Oâ€™Krongley Angel Olivares Carlos Olivares Mucia Ortiz David Ozuna Frank Padilla Robert Paris Paul Parisi Raymond Parrish Patrick Patton Raymond Perales Arnulfo Perez Gina Perez Peter Persha Thomas Petsch James Piche Jackie Plata Jerry Ploch Michael Ploch Michael Pollog Nathaniel Polsgrove George Ponce Kenneth Powers Barbara Prossen Arthur Ramirez Claudia Ramirez Irene Ramirez Louisa Ramirez Luis Ramirez Raul Ramirez Ricardo Ramirez Veronica Ramirez Maricela Ramirez-Garcia David Ramos Jose Ramos Jose Ramos Rosalinda Ramos Gabriella Rauschuber James Rea David Earnest Reed Richard Reeves Christopher Reininger Sylvia Rendon David Reyes Sandra Reyes Sofia Reyna Ricardo Rivera Michael Rivers Jason Roberds Shameka Roberts Ernestine Robinson Andres Rocha Ryan Rocha Abel Rodriguez Armando Rodriguez Cipriano Rodriguez Henry Rodriguez Irma Rodriguez Johanna Rodriguez Mark Rodriguez Michael Rodriguez Monica Rodriguez Rodrigo Rodriguez John Romero Cheryl Rowell Patricia Ruiz Susan Saint Cyr Rene Salas Roberto Salazar Diana Salcedo David Salinas Robert Salluce Eva Samaniego Tania Sanchez Albert Sandoval Elia Sandoval Mark Sandoval Felix San Juan Adolfo San Miguel Mary Sauceda Juan Saucedo Paul Scheel 21 REINVENT REFRESH REGENERATE REVIVE RESTORE RENOVATE REVITALIZE RENEW RENOVATE REINVENT REFRESH RESTORE RENOVATE REVITALIZE RENEW RENOVATE REINVENT REFRESH REGENERATE REVIVE RESTORE RENOVATE San Antonio Airport System Annual Report 2012 Aviation Department Staff and Community Volunteers Wayne Schlentz Brian Schuetze Jarrard Secrest Candyce Selby Terry Shader Gregory Shadrock Margaret Shannon Eddie Shear Carol Simington John Sims Douglas Singleton Douglas Smith Linda Smith Raymond Smith Robert Solis Amar Soojhai Steven Southers Debra Stephens Annnie Stevens Mark Suehs Edward Sustaita Cheryl Swaney Russell Swosinski Guadalupe Talamantez Sergio Talamantez Roger Tamez William Telford Ashante Thomas Travis Thornton David Torres Edward Torres Juan Torres Mary Torres Oscar Tovar Barbara Trevino Javier Trevino Michael Troutman Paul Tschirhart Eugene Ulbrich Joel Urdiales Robert Urrabazo Lindal Van Meter Robert Vanburg Baldemar Vargas Hector Vasquez Melinda Vasquez Steven Vasquez David Velez Catalina Velez Ernesto Veracruz Susan Villalobos Michael Villanueva Nelson Villegas Arely Viveros Janis Vogt Latrecia Vrooman-Hamilton Brian Walsh Wynetta Warren Anthony Weaver Russell Weinman Joyce Wiatrek Norma Williams Valarie Williams James Wingate Patricia Woitena George Wood William Wright Kathy Yehl Tonia Young Charles Zahn Maria De Lourdes ZamoraChavez Andrew Zapata Alejandro Zavala Hector Zavala Michael Zehr Rudy Beltran Avis Bergh Jerry Bergh Bob Blair Jose Bonilla Douglas Boren Scharlotte Bradley Gene Brandon Sylvia Braye Hope Buonauguro Rebekah Bustamonte Betsy Cameron Stuart Cameron Dee Canamar Diana Canavan Terri Carrington Roger Carter Don Chennault Virginia Cocke Jim Creswell John Cummings Frank Dannenberg Martha Dannenberg Cristina De la Garza Jean Dekunder Joe Delpero Kay Delpero Emil Deucker Bart Diaz Carol Dickus Randy Drum Victoria DuMaurier Gordon Dunkley Shelli Dutta Rose Marie Elsner Elaine Etheridge Les Felpel Vivian Felpel Carol Fisher Bud Fisher Roland Flowers John Forbes Keith Fox Marilyn Fox Gloria French Mary Fross Rudy Garanzuay Betty Garanzuay Hank Garcia Mary Beth Gardner Jacque Garner Barbara Garrow Margie Gavia Russ Gawrys Jackie George Bonnie Gioiello Joe Gonzales Larry Goodman Paulette Goodman Meri-Beth Graves Virginia Graygor BJ Greenwood Richard Groomes Jerry Guebard Annice Guenther Spencer Gutz Teddy Gutz Sean Habina Hank Hadigian Sally Hadigian Bryan Hall Dot Hampton Fran Hankins Mary Harder Dottie Harrison Bill Harrison Janelle Harshaw Jan Harvey John Heberling Wilma Heberling Jim Helling Marlene Hess Arthur Hill Carol Hoke Bennie Hopper Sophye Hoppie Lillian Hoting Judy Huey Norma Jean Hurtado Carol Ingham Doug Jacobson Bill Jadallah Dan Jarvis Marilyn Jarvis Jackie Jermerson Carol Johnson Maggie Johnson Morris Johnson Nancy Jones Henry Juarez Patty Kamat Jean Karren Peggy Keesee Violet Kelly Les Kempler Greg La Hue Kempler Lee Lynne Lee Gary Leidwanger Lavelle Leinweber Dora Lemon-Vergara Gert Lewis Karen Linton Jerry Lloyd Elaine Loehlein Barbara Loomis Olga Lozano Becky Lull George Lull Susan Lundery Virginia Mabry Ken Margolis Priscilla Marrah Wendy Martinson Billie May Reva McClenny Ruth McFarland Burke McIlwain Lonnie Meggett Olga Merlo Richard Miller Mary Miller Meg Monks Michael Moran Randy Mowjeau Elvis Neie Leslie Newton Nancy Olansky Richard Olansky Paul Patterson Cati Perez-Schrinver Rudy Quintero Jerry Rankin Geneva Ray Dave Rettinger Earline Richarson Nancy Richter Gloria Robinson Kay Rodgers Olive Roen Cher Ross Al Russomano Mary Nell Ruston Sandra Ryan Bryan Sagor Louise Sagor Frank Scalise Miguelita Scanio Marsha Scott Fae Simmons Gary Simons Christina Smith George Smith Janet Smith Dorothy Spencer Paul Sralla Temple Sralla Edna Steen James Strayer Rose Sullivan Patsy Swenson Cynthia Thompsin Wally Thurston Brenda Tobey Bob Trott Irene Urgate Margarethe Valois Maggie Vargas Claudia Vargas Delia Vega Darryl Veldhuizen Bob Walker Debbie Walsh Jack Watson Ed Wells Barbara Whisenant Larry Whisenant Mary Wilke Gary Wilke Rodney Williams Rosalie Wolf Dennis Wolf George Workman Olen Yarnell Jennifer Young Jim Youngson Molly Zembrowski Volunteers Airport Policing Joe Berrong Steve Brown Scot Campbell Lowell Cornelius Jim Davidson Isidra Davis Paul Dee Carol Dickus Cleveland Edens Joshua Garcia Joe Gonzales Anthony Grauzer Ed Greer Dennis Gurtner Juan David Gutierrez Joyce Habina Jose Ibarra Peggy Keesee Elaine Loehlein Leo Lorenzo George Lull Ronald Martel Paul McCombs Richard Meuse James Shelton Gary Simons Sichan Siv Steve Spear Eleanor Sprowl George Stevenson Donald Taubert Wally Thurston Irene Ugarte Thomas Vanderhoof Hubert Verschoyle Charlotte Warmowski William Weston Airport Ambassador Volunteers John Achilles Beverly Adkins Mickey Amacker Edna Amecucci Janet Anderson Jill Askins Jaime Baca Jim Basey Jo Basey Shirley Basham Jim Beach Susan Bell 22 City of San Antonio Aviation Department 9800 Airport Boulevard | San Antonio, Texas | 78216-9990 210.207.3450 | Fax 210.207.3500 www.sanantonio-airport.com