SERVICE SCHEDULE OF EVENTS Wednesday, October 2 9:45 - 11:00 a.m. Inspection Processes & Tools for a Successful Service Manager David Foco, A World of Training Tropical F Attendees will learn: • A daily, weekly, and monthly inspection process for service managers that enhances customer satisfaction and increases profitability • How the service manager can train employees to carry out customer communication processes on a daily basis • Specific tools, including electronic reports, to carry out these inspections
11:15 a.m. - 12:30 p.m. Let’s Put the “P” Back in Service Jim Carr and Steve Roddy, FRVTA Lambada Attendees will learn: • The main components of a service problem-solving model • The sequence of steps in designing a service center problem-solving template • The value of properly trained service personnel and the training options that are available
2:45 - 4:00 p.m. Crucial Accountability: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior David Nelson, VitalSmarts Tropical F Attendees will learn: • How to motivate others without resorting to threats or power • How to involve others in creating solutions to their own problems • How to stay focused on the problem of choice rather than getting sidetracked
4:15 - 5:30 p.m. How to Utilize Email Marketing to Increase Your Fixed Ops Revenue Peter Martin, Cactus Sky Communications Tropical B Attendees will learn: • How to properly edit and market online coupons • Why algorithms do not work with email marketing • How to use email marketing to increase revenue for fixed ops
Thursday, October 3 9:45 - 11:00 a.m. “Rooftop” Measurements for Effective and Profitable Fixed Operations Mike Nicholes, Mike Nicholes Capital Management Lambada Attendees will learn: • How to measure the ‘right stuff ’ that increases profitability • How to transfer measurements into an effective action plan • How to monitor trends and respond with effective programs and policies
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2013 RV DEALERS INTERNATIONAL CONVENTION/EXPO