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ReDiscover Help,Help, Hope, andand Healing Hope, Healing
2012 Annual Report
FROM OUR PRESIDENT AND CHAIRMAN Thinking OUTSIDE THE BOX Thinking outside the box captures the essence of 2012 at ReDiscover. Using innovative methods to reach clients that seemed unreachable became a priority with our Disease Management Project (DM 3700) and the Hospital Diversion Program. These programs identify the most vulnerable among us that desperately need help but are not receiving the necessary services. Some were identified through frequent emergency room visits and others by the State. In the end, connecting with this population and providing the care they needed, saved lives, reduced Medicaid costs and improved the quality of their health care. The DM 3700 Project saved Missouri $7.8 million in it’s first year and received the 2012 Governor’s Award for Quality and Productivity. We believe that one of the cornerstones of good mental health is good physical health. Those with severe and persistent mental health issues have a life expectancy 25 years shorter than the average population. This statistic is alarming and has propelled those in the mental health field to look at ways to improve the physical health of our clients. We discovered it made sense to provide a program in house that coordinates the physical care of our clients with chronic health conditions. A physician and three nurses were hired and staff received extensive training to become wellness coaches. Currently, 700 clients are enrolled in our Health Care Home Program and we have seen many improvements in the health of these clients.
expanding the number of people we serve while simultaneously improving the quality of care we provide. While we were able to help over 23,000 people, we are troubled by the number of potential clients who called our crisis line and were unable to be admitted. There were various reasons including the lack of staff and delays in the ability to get into treatment. In 2013, we will be formulating strategies such as providing triage services that will enable us to provide a quicker response and short term help for more clients even if ongoing care is at capacity. Some people call ReDiscover wanting help for young people who will not admit a problem, but clearly have mental health issues. These people who would not come to treatment are a challenge to family and others they impact, and they may become problems elsewhere to the community, too often with serious consequences. We plan to develop the ability to respond with outreach to homes for those in great need, in an attempt to engage them with a mental health professional. Safe and affordable housing for people with mental illness is a huge need. ReDiscover is launching a housing program for our existing clients to provide support for living independently in the community. This will take many forms, but most will be scattered site apartments. Creating some supervised residential settings is also expected as part of a continuum of housing.
Our employees, board, and volunteers were recognized by the Lee’s Summit Chamber of Commerce as Business of the Year in 2012. It is an honor to work with people that are both knowledgeable and passionate about mental health and substance abuse recovery. They make us confident in our ability to carry out our mission to provide help, hope and healing to our clients.
Thank you for the support you provide to ReDiscover. We appreciate your help in serving so many people in the community. In doing so, we are improving health of many, and saving money for families, the government, and employers.
As we look forward to the many challenges and opportunities that 2013 brings us, we will continue our focus on
Alan Flory President and Chief Executive Officer
Yours Truly, Shirley Olson Board Chair
2012 HIGHLIGHTS
ADVOCACY
As part of the “Advocacy Capacity-Building Initiative” provided by the Health Care Foundation of Greater Kansas City and the Reach Healthcare Foundation, ReDiscover received one year of technical assistance to identify advocacy goals and strategies. As a result we identified our three top advocacy issues: 1. Reducing barriers to access ReDiscover services. 2. Increasing affordable, supported housing for our clients. 3. Improving access and outcome in physical health for our clients,
given the linkage between physical health and mental functioning. We have committed staff and an engaged client base that will be working to bring these issues to the forefront in 2013.
“I'm in residential care, not because I need it, but
because I can't find housing that I can afford with some support, to help me succeed. I know that I could live independently, if there was just a place for me." - Psychiatric Rehabilitation Client
HOSPITAL DIVERSION
In 2009 a nontraditional approach to diverting persons with psychiatric and addiction disorders who are frequenting emergency rooms and inpatient services to alternative services began. Since it’s inception, the staff has seen that once a person is engaged the severity of their illness decreases and the number of hospital visits declines. This collaborative effort between mental health centers and hospitals has delivered over 1.5 million in savings to the state of Missouri and will expand in 2013.
HEALTH CARE HOME
Health Care Home, a customized approach to meet the needs of lowincome patients with chronic medical conditions began in January 2012. The goal is to improve the health of those being served by accessing physical health resources and preventive services as well as getting all the needed care performed. Currently 700 clients are enrolled in this program and seeing improvements in their health.
CARE COORDINATION
While many of our clients request traditional services, they may also need extra help dealing with life’s struggles and/or accessing services here or elsewhere. To help with those issues ReDiscover has added Care Coordination services. Taking the time to listen and help out with problems can make a difference in a client’s outcome. It may be as simple as a lack of transportation that is causing a client to miss important treatment appointments or the stress of not having funds to get crucial medications that is affecting a client’s recovery.
A Case Study in Coordinated Care ReDiscover’s Care Coordinator called Sarah to assess her ability to attend her next psychiatric evaluation as she had missed her last appointment. Sarah related that she had lost Medicaid recently due to being awarded unemployment and was unsure whether she would come to her next appointment because she could not afford a medical bill. The Care Coordinator discussed with Sarah how she might be able to find other funding to help pay for her services. Sarah then worried she might not have gas money to come to the appointment to which the Care Coordinator offered her a ride (as staff also had concern that her depression symptoms were affecting her daily life). Sarah admitted she was putting off important treatment and that she would be able to make it to her appointment on her own. Providing extra support was pivotal in ensuring Sarah received the treatment she needed.
BY THE NUMBERS CLIENTS SERVED by program* Women and Children Substance abuse treatment for women and women with children
872
(Women 727, Children 145)
Adult Substance Abuse Co-ed substance abuse treatment
387
Adult and Family Services Counseling and psychiatric services for children, adults and families
4,849
U.S. District Court Counseling for adults on federal probation
557
School Based Counseling, case management and prevention in schools
134
Partial Hospital Intensive day treatment for adults with severe mental illness Psychiatric Rehabilitation For adults with severe and persistent mental illness
278
1,535
Home Based Interventions In home mental health services for children
125
Health Care Home Coordinated mental and physical health care
640
*clients may receive services in more than one program
CLIENT DEMOGRAPHICS Male 45%
Mixed Race 3% Hispanic 2%
Female 55%
Over 65 4%
Other 2%
African American 25% Caucasian 68%
41 - 65 30%
Under 18 26% 18 - 40 40%
FINANCIAL SUMMARY (year ended December 31, 2012)
TOTAL REVENUE: $18,681,048 Other Operating Revenue 6%
TOTAL EXPENSES: $17,942,622
Non-operating Revenue 3.9%
Resource Development 1.2%
Fundraising 0.7%
Clinical Support 3.6%
Grant Revenue 2.5% Contract Other 3.9%
Health Care Home 2.5%
Medicare 1% Self Pay 1.4%
Medicaid Community Psychiatric Rehabilitation 32.8%
Insurance 2.6%
Medicaid 6.8%
County COMBAT 3.9%
County Mental Health 6.8% State Mental Health 11.7%
Sobriety + Recovery = Life
Administration 11.3%
Adult and Family Services 12.2%
School Based Program 7% Psychiatric Rehabilitation 32.7%
Addictions 21.2% State Substance Abuse 9.7%
Medicaid Substance Abuse 6.4%
Partial Hospital 2.8%
Crisis and Intake Services 5.6%
Jane’s life seemed to be on an addiction merry-go-round. Treatment, relapse, treatment. Jane struggled with low self-esteem, grief over the loss of her father and the shame and guilt she felt over her inability to be a good parent. She used meth to cope and was very involved in an addictive lifestyle. Manufacturing and selling drugs were her means to support her family and her addiction. Eventually, Jane served one year in jail. When Jane was released she returned to treatment and this time was motivated to make real changes. Jane took full advantage of the tools provided by ReDiscover. She attended family therapy with her son, she worked on her internal issues in individual counseling sessions, and attended anger management and sexual trauma groups. She started going to meetings regularly and meeting with a sponsor. In June 2012, Jane graduated from the Substance Abuse program. She periodically contacts her Case Manager to let her know how she is continuing to grow in her recovery. Jane is still active in her meetings and with sponsorship and she has the same full time job that she acquired while in treatment. Jane has her life back.
THE POWER OF GIVING We value and are grateful to all of our supporters. Your generous contributions of money and resources enable us to continue our mission to provide help, hope and healing to those affected by mental illness and substance abuse. Major Funders
Kay and John Callison Gourley Family Foundation - Bob and Marlese Gourley Hall Family Foundation Health Care Foundation of Greater Kansas City Jacob and Ella Loose Foundation J.B. Reynolds Foundation Jackson County COMBAT Jackson County Community Mental Health Fund Greater Lee’s Summit Healthcare Foundation Missouri Department of Mental Health Morgan Family Foundation Ann Nichols REACH Healthcare Foundation Summit Skin and Vein Care, Inc. Dr. Bruce and Kathleen Fearon SAMHSA Whitney and Kate Sunderland U.S. District Court United Way of Greater Kansas City
$5,000+
Community Development Block Grant Country Club Trust Company Vivian and Hymie Sosland Charitable Trust
$3,000+
Altrusa International of Greater Kansas City Bank Midwest Alan and Chris Flory Nance and Ramon Lopez Truman Heartland Community Foundation
$2,000+
Blue Cross Blue Shield of Kansas City CBIZ Lockton Companies Musselman and Hall - Doug and Judy Hall John and Marny Sherman
$1,000+
Astra Zenaca BKD Tonya Bailey Bliss Associates Diane Brandenburg Commerce Bank Tiffany Carlson DaVita JoAnn Field Pauline Flory Cathy and Alan Foster Genoa Healthcare Haldex Larry and Marcia Hawk Heartland Combined Federal Campaign Jackson County Parks and Recreation John J. Sullivan, Jr. Charitable Trust Lee’s Summit Medical Center Miller Nichols Charitable Foundation Joe and Elaine Miller James B. Nutter Sprint Nextel Pfizer Foundation Carl and Eileen Vaitl
$500+
Major In-Kind Supporters
Agenda KC Ray and Carole Adams County Beverage American Century Beauty Brands Bank of Lee’s Summit Freestyle Graphics Stewart Chase Hy-Vee Wally and Stephanie Chatman Kansas City Homes and Gardens Jane Cooper-Henderson Lamar Advertising Jon Ellis Matt Kocourek Craig Jordan Unity Village Ralph and Shirley Fearon The Rieger Hotel and Grill Edward and Dana Files Toshiba Dava Fuller First Community Bank Bev Hatley Joseph Hiersteiner Donna Hinkle Vicki Hohenstein Drs. Sam & Latha Nair John and Susan Newsam Panhandle Eastern Pipeline, LLC Robert Robinson Seigfreid, Bingham, Levy, Selzer & Gee Barry and Pat Seward Catherine Singleton Truman Medical Center Tom and Lisa Vansaghi
While we admitted 3,850 people in 2012, there were 6,591 others that requested help but could not be admitted. We are compelled by this number to find ways to provide timely help to more people in need.
10,441
number of crisis calls received
REDISCOVER BOARDS CORPORATE BOARD OF DIRECTORS
FOUNDATION BOARD
Shirley Olson Board Chair Vice-President Bank Midwest
Alan Flory President and Chief Executive Officer ReDiscover
Whitney Paul Sunderland, Ph.D. Board Chair Clinical Psychologist
Shirley Olson (ex-officio) Vice-President Bank Midwest
Kasey Graham Chief Executive Officer Meyer Companies
Tom Vansaghi Vice Chair Executive Director North American Primary Research Group
Barry Seward Principal Seward and Associates
Catherine Singleton Vice Chair Development Program Manager Economic Development Corporation of Kansas City
Orlando Gutierrez President Global Pro Management
Shirley Moses Secretary / Treasurer Director of Finance City of Grandview, Missouri
Merley McMurry Manager, Public Affairs Kansas City Power and Light
David Bower Mayor City of Raytown, Missouri
Rob Robinson IT Group Manager Commerce Bank
Dr. Kris Chatrathi Process Engineer Burns & McDonnell
David Stackelhouse Community Volunteer
Jacqueline DeSouza Chief Executive Officer Lee’s Summit Medical Center
Steve Underwood Community Volunteer Marge Williams Community Volunteer
Timothy Duncan Vice-President Sageview Advisory Group
Our MISSION
Robert Gourley Secretary / Treasurer Entrepreneur Julie Bird American Century Investments Tiffany Carlson Community Volunteer
James Standen Treasurer Compass Minerals Eileen Vaitl Community Volunteer Marilyn Jones ReDiscover Auxiliary Chair
Bruce Fearon, M.D. President Summit Skin and Vein Care Alan Flory President and Chief Executive Officer ReDiscover Doug Hall President Musselman and Hall
To deliver mental health and substance abuse services to help individuals and families achieve healthier and more productive lives.
23,615
people served in prevention, treatment or crisis services
No one is immune.
Kansas City
301 E Armour Blvd Kansas City, MO 64111 816.931.6500
Lee’s Summit
901 NE Independence Ave. Lee’s Summit, MO 64086 816.246.8000 Lee’s Summit 949 NE Columbus Ave. Lee’sLee’s Summit, MO 64086 Summit 816.966.0900 949 NE Columbus Ave. Lee’s Kansas CitySummit, MO 64086 301 E816.966.0900 Armour Blvd Kansas City, MO 64111 816.931.6500
Women and Children’s
Lee’s Summit Campus at Catherine’s 901 NE Independence Ave. Place & Friendship Lee’s Summit, MO 64086 House 3720 & 3728 Gillham Rd. 816.246.8000 Kansas City, MO 64111 Women and Children’s Campus at Catherine’s South Kansas City Place & Friendship House 117th St. 3720 &6801 3728E Gillham Rd. City,64111 MO 64134 KansasKansas City, MO 816.966.0903 816.531.7788
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