Job Descriptions General Job Responsibilities The following general job responsibilities apply to all team members. The listings in parentheses ( ) following the item indicate the policy and procedure to refer to on how to perform this responsibility. 1. Represent and conduct yourself in the best interests of the organization in a professional and safe manner. 2. Treat all clients/customers and fellow team members with courtesy and respect. 3. Ensure the proper and expedient handling of all clients/customers. 4. Demonstrate the highest levels of honesty, integrity, ethics and morals in your words and actions. Be in compliance with all laws and regulations. 5. Ensure all work you perform and all results you produce reflect the highest levels of quality and that they meet or exceed our clients’/ customers’ and the organization’s expectations. 6. Read, know and follow all policies and procedures applicable to your job (organization and manufacturer/distributor/supplier). (CP1000) 7. Complete all responsibilities and duties on schedule and on a continuing basis, as expected. Follow through and follow up. (CP1002) 8. Be enthusiastic. Maintain a “positive mental attitude.” 9. Coordinate your activities with your fellow team members for maximum effectiveness and efficiency. 10. Cooperate to the fullest extent possible with your fellow team members. 11. Communicate with fellow team members and management. Keep them informed of all changes, problems, progress, failures, etc. as appropriate. Share your suggestions and ideas. (CP1008) 12. Ensure all paperwork you initiate or handle is done properly and flows smoothly in a timely manner. Coordinate this flow with others as appropriate.
13. Work your assigned hours, follow meal and break schedules and be available to work overtime when the need arises. (CP1005) 14. Actively participate in all meetings and training sessions as appropriate. (CP1007, 1008) 15. Control waste and expenses, especially the waste of your time and that of others. 16. Develop and sustain your knowledge of our products and services at the level needed to effectively perform your job and communicate with our clients/customers and your fellow team members. 17. Identify and train your successor(s) when possible. If you manage other team members, ensure they are training their successor. (CP1002,1010) 18. Train others to ensure they are capable of filling in for you when you are away. (CP1005, 1007, 1010) 19. Fulfill all promises and commitments you make. Do not make any that you cannot or will not keep. 20. Be neat, clean and appropriately dressed. 21. Keep your own work area and the general area of your department clean and neat. Help maintain the cleanliness of the dealership as assigned. 22. Assist in maintaining complete, accurate and up-to-date information about our clients/customers, inventories and transactions in our computer, in files and on documents. Ensure that corrections to this information are made promptly when appropriate. 23. Ask questions. Do not assume things. If you are not sure, ask questions of the appropriate person, one who will know the correct answer and/or is responsible for the outcome. 24. Assist others in the performance of their job when appropriate. Be helpful. 25. Perform other duties as assigned.
Job Description Sales Consultant A Sales Consultant is hired by and reports to a Sales Manager (or Assistant Sales Manager). They work with almost every other team member in the dealership from time to time. Responsibilities Sales Consultants are responsible to do everything necessary to result in people buying or leasing vehicles from the dealership. They are to “help people buy,” rather than “selling them.” 1. Serve as the organization’s representative in all activities connected with the sale of new and pre-owned vehicles and related products and services to our clients and customers. 2. Perform all duties necessary to help customers buy/lease our products and services at or above established profitability guidelines. 3. Follow all General Job Responsibilities as stated in the Employee Handbook and/or the General Job Responsibilities description.
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Continually develop new customers and new business. Continually work to turn customers into clients—advocates of doing business with the organization. 6. Maintain effective relationships with previous clients (…and customers, as appropriate). 7. Work with prospective customers/clients in such a way as they feel served, being accurate and reliable in all you do and available to them (or having other acceptable-to-them alternatives available). 8. Maintain and upgrade knowledge of the organization and the products and services we sell and of competitive products, services and organizations. 9. Maintain up-to-date, accurate records, files, forms, etc. 10. Establish short- and long-term objectives to consistently improve the accomplishment of the above. continued on page 16
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