Apartment News - September 2013 by Professional Publishing, Inc

September 2013 • Vol. 50 No. 9

The Official PublicaTiOn Of The arizOna MulTihOusing assOciaTiOn

NAAEI Recognizes AMA and Pam Shelton with Second National Pusateri Award By AMA and NAAEI In June, during the National Apartment Association Education Institute (NAAEI) conference in San Diego, Pam Shelton, a principal of Allison-Shelton Real Estate Services and Robert Hicks, Chariman of the Board of the Arizona Multihousing Association (AMA), accepted the Anthony V. Pusateri Apartment Career Promotion Award on behalf of the AMA. The national award recognizes an individual, a company or an association who has made the biggest impact creating awareness of careers in the apartment industry among high school and college students, military veterans and spouses or career changers through outreach activities. The Arizona Multihousing Association was awarded the Comprehensive Apartment Career Promotion Award. Shelton has served as the chair of the Education Committee for the

The National Apartment Association 2013 honors Pam Shelton with a second consecutive Anthony V. Pusateri Award. Photo courtesy of NAA. Bill Wollinger, NAAEI President; Pam Shelton, Allison-Shelton Real Estate and Chairman of the AMA Education Committee; Robert Hicks, Alliance Residential and President of the AMA Board of Directors; and Maureen Lambe, NAAEI Executive Vice President.

Slum Property Enforcement in Phoenix Takes Focus and Collaboration

By AMA

This summer, the City of Phoenix demonstrated their commitment to taking a more aggressive approach to dealing with slum properties. The City Council Housing, Planning, and Development subcommittee reinstated the slum-property designation and the appeals panel that will strengthen the enforcement process on rental properties to protect renters and neighborhoods. Phoenix Councilmen Tom Simplot (District 4) and Daniel Valenzuela (District 5), worked with leadership and city staff to strengthen the enforcement of these laws. As part of this initiative, they brought back the “slum property” designation and the appeals panel. Professional Publishing, Inc PO Box 30327 Portland, OR 97294-3327

During the economic downturn, the City faced a number of budget cuts and the neighborhood services teams focused only on the most critical situations. Recently, additional resources were allocated to allow the city offices to focus on repeat offenders, track their progress in making necessary updates and repairs, and file criminal charges when necessary by collaborating with the City Prosecutor’s Office. The Neighborhood Services Department is able to issue slum property designations when code compliance staff identifies violations of the Phoenix Neighborhood Preservation and/or a zoning ordinance. These violations may address the state of the property or they may Continued on page 3

Current Resident or

past few years. Under her devoted leadership, the AMA created a series of large scale community job fairs in Phoenix and in Tucson. In addition, she worked with AMA members and the staff to create the “Jump Start” program to educate potential employees about the range of positions available in the apartment industry. For the first time, the NAA recognized the AMA and Shelton for a record second consecutive year. Working with local Arizona partners like Republic Media, Phoenix Channel 12, CareerBuilder.com and Apartments.com, Shelton was able to bring together high profile partners to spread the word about the job fairs to applicants. Attendees were able to interview with as many as 20 apartment management companies in one location during the job fairs. And for more serious job seekers, the AMA offers its “Jump Start”program in a Continued on page 3

Padres Outing to Support Big Hearts for Little Hands By Elizabeth Beaulieu, Nicolosi & Fitch and Stacy Weaver, MacGray Laundry Services Co-Chairs, Big Hearts for Little Hands (Tucson) The AMe, Inc.-Tucson Big Hearts for Little Hands committee 2013 campaign to benefit Our Family Services-New Beginnings in Tucson has already proven to be a great success! The collaborative effort from so

many of the Tucson AMA members continues to prove that Tucson can really come together to make things happen. Events like the AMA Family Night at the Tucson Padres (July 18, 2013) started as a “spur of the moment” plan to include in this year’s Tucson Big Hearts for Little Hands fundraising efforts. Committee members were pleasantly surprised at what a Continued on page 2

PRSRT STD US Postage PAID Seattle, WA Permit #741 Co-Chairs, Elizabeth Beaulieu (Nicolosi & Fitch) and Stacy Weaver (MacGray Laundry Services) hard at work at the AMe, Inc.-Big Hearts for Little Hands (BH4LH) table on the concourse at the Padres game. Also pictured is Lauren Reece of The Woods (NFI). Committee members sold raffle tickets for several large prizes as well as BH4LH insulated cups, t-shirts and jewelry.

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notEs FroM thE chAir The Arizona Multihousing Association:

Back to Business By Robert Hicks, Alliance Residential As the summer winds down, our AMA teams have been busy working on programs for the fall, and on initiatives for Big Hearts for Little Hands. Tucson and Phoenix have hosted special events to bring together members to network and support families in need through these partnerships with local nonprofit agencies. Our Family (formerly New Beginnings) in Tucson and UMOM in Phoenix receive thousands of dollars and in kind contributions as a result of your generosity. Part of the mission of AMA’s Big Hearts for Little Hands is support families in need with housing opportunities. Both of these nonprofits help transition families into permanent housing following a difficult time in their lives. In addition to the housing efforts, we support reading programs through our work with Southwest Human Development and the Raising a Reader campaigns held in our

apartment communities. Innovative programs like this, deployed in partnership with great operators and associate members, continue to make a major difference in our communities. I urge you to get your teams involved with these programs. They are a testament to the impact that we have working together in our communities. Here at the AMA, we are also getting ready for the upcoming Perspectives and Projections conference that will be held at the Convention Center in late September. Business leaders and investors should take advantage of this half day program that brings together leading experts on the housing market, capital markets and the regulatory environment. These folks are focused on the apartment industry only for this event, making this economic outlook of particular importance to our members. Your senior leaders should understand the market pressures and the construction environment that will

• Represents ethical rental housing providers in legislative, legal and regulatory matters. • Provides services, products, educational programs and networking opportunities that enhance the general welfare and economic health of all our members. • Cultivates opportunities for quality rental housing throughout Arizona.

make our market more competitive. The panel of East Valley Mayors – from Tempe, Chandler, Gilbert and Scottsdale – will give us some insights into what they see as the opportunities for future development in their communities. The East Valley, one of the tightest rental markets in the region, is emerging as the hottest construction market for rentals. This panel will give our members insights into what city officials want to see in the future in their communities and what they believe the impact of additional multifamily communities will be in their communities. Elliott Pollack, Arizona’s most renowned economist, will offer his take on Arizona’s economic future and give particular attention to the apartment market and its future. His presentation, always a highlight of this conference, will be during the lunch program. Be sure to get your tickets for this popular event soon! See you there. q

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DIRECTORS David Adame, Tiempo, Inc. Vicki Allison, Allison-Shelton Real Estate Services Jen Ambrosius, Apartment Guide Chapin Bell, P.B. Bell Companies Reid Butler, Butler Housing Company John Carlson, Mark-Taylor Residential Mike Clow, Greystar Real Estate Partners Keri Conyers, Alliance Residential Liz Culibrk, Fairfield Residential Amy Davidson, Cox Communications Kohl Eisenhour, Riverstone Residential Ken Gould, Madeline’s Meticulous Adam Greco, Burns Pest Elimination Matt Koglmeier, Koglmeier Law Group, PLC David Kotin, Kay-Kay-Realty Lesa LaRocca, Riverstone Residential Pam McCarthy, Simply Better Management Omar Mireles, HSL Asset Management Greg Morehead, Fairfield Residential Melanie Morrison, MEB Management Services Kim Pacheco, Scotia Group Management Dale Phillips, Mark-Taylor Residential Jim Pierson, Legacy Capital Advisors Erica Reinke, Camden Property Trust John Rials, Greystar Real Estate Partners Mike Rochon, Distinctive Carpets, Inc. Mark Schilling, MEB Management Pam Shelton, Allison-Shelton Real Estate Services Pamela Sullens, Silver Mountain Real Estate Group Ike Tippetts, Rainforest Plumbing & Air Rondetta Troutman, Picerne Real Estate Group Debbie Willis, P.B. Bell Companies Lynn Zoroya, Redi Carpet

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STAFF Tom Simplot, President & CEO tsimplot@azama.org James Tunnell, Vice President jtunnell@azama.org Direct Line: 602-296-6212 Lucina Chavez, Community Relations Manager lchavez@azama.org Direct Line: 602-296-6213 Erika Kowalski, Operations Manager ekowalski@azama.org Direct Line: 602-296-6210 Robert Schmitz, Education Manager rschmitz@azama.org Direct Line: 602-296-6204 Amy Hindenlang Membership Administrator ahindenlang@azama.org Direct Line: (602)296-6209 Michelle Rill, Events Manager mrill@azama.org Direct Line: 602-296-6205 Desi Brinkman Operations & Membership Coordinator dbrinkman@azama.org Direct Line: 602-296-6203

Cassidy Campana, Communications Manager ccampana@azama.org Direct Line: 602-770-6014 Stephanie Garcia Community Relations Coordinator sgarcia@azama.org Direct Line: 602-296-6208 Todd Bradford, Manager of Membership Benefit Services tbradford@azama.org Direct Line: 602-377-2553 Katie Allare Government Affairs kallare@azama.org Direct Line: 602-296-6211 Cathy A. Wagner, AMA Tucson – Director of Administration cwagner@azama.org Direct Line: 520-323-0643 FREE ext 401 Joanna Grassinger, AMA Tucson – Marketing & Member Relations jgrassinger@azama.org Direct Line: 520-323-0643

Apartment News (ISSN 0746-0686) is published monthly by Professional Publishing, Inc. for the Arizona Multihousing Consulting Corporation. Advertising rates available upon request. We are not responsible for nor guarantee any information, statements, products or services of any advertisers in the publication. The articles herein do not necessarily represent the views of the corporation or the majority of its members, unless so stated. Reproduction in part or whole is forbidden without written permission. Complete control, management and ownership along with the copyright and trade name belong to the Arizona Multihousing Consulting Corporation, 818 North 1st Street, Suite L160, Phoenix, AZ 85004. Periodical postage paid at Snohomish, Washington.

Copyright © 2013 Arizona Multihousing Consulting Corporation. All rights reserved. POSTMASTER: Please send address changes to: Apartment News, PO Box 30327, Portland, OR 97207-3327. Phone: 602-296-6200 or toll-free 800-326-6403. FAX: 602-296-6178. Tucson Office: Phone: 520-323-0643. FAX: 520-323-3399

ArizonA Multihousing AssociAtion Padres ...continued from front page huge success this event was for the Tucson BH4LH committee efforts with more than 800 tickets plus products and raffle ticket sales resulting in $6,552 in funds raised. Tucson AMA members, their families and friends and the Tucson community enjoyed a night at the ballpark and gave a little back to the community as well! Another event held earlier this year, 1st Annual 5K Fun Run/Walk (March 23, 2013), netted almost $5,000 and will continue to be an annual event for the Tucson AMe, Inc. future campaigns. Both of these events helped inch the committee much closer to its goal of collecting $30,000 in 2013.

The AMe, Inc.-Tucson Big Hearts for Little Hands Closing Party, which will be held at The Hut in Tucson on Friday, November 22, 2013, is closing in fast and the committee is confident that it can reach the 2013 goal! During the next few months, onsite efforts from the 109 participating AMA Tucson multi-housing communities will be critical to reach this goal. In the past, the committee’s fund raising success has relied heavily on proceeds from Yard Sales, Bake Sales, Community Events and other creative fund raising activities. The Tucson Big Hearts for Little Hands committee continues to rely on these

events to meet the lofty 2013 goal. Several properties have already held events for BH4LH including Altamira (NFI); Carondelet (Scotia); Casa Bella (MEB); Coronado Villas (Prime); Desert Shadows (Scotia); Lantana (NFI); MEB Corporate Office; NFI Corporate Office; Pusch Ridge (NFI); Pueblo Villas (Weidner); Sandstone Ridge (NFI); Somerset Place (NFI); Stonybrook (Scotia); Sundown Village (HSL); The Edison (Scotia); The Woods (NFI). Due to all of the efforts of energetic and dedicated members, the AMe, Inc.- Tucson BH4LH committee’s 2013 deposits are currently estimated

to total more than $20,200! More than ever, the Tucson BH4LH committee wants to FINISH STRONG and looks forward to recognizing those properties and companies who are working diligently on events to help our cause. As Co-Chairs of the Tucson Big Hearts for Little Hands committee, we want to take this opportunity to thank everyone for supporting all of these events and look forward to meeting our goal by the end of November! q

AMA Tucson member, Mary Martin, and her daughter-in-law, Jaime Hood, both won prizes at the Big Hearts for Little Hands raffle at the Padres game! Martin won a package for a weekend at The Arizona Biltmore and Jaime Hood won a golf and weekend package at The Greens at Ventana.

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ArizonA Multihousing AssociAtion Pusateri ...continued from front page two day overview of what it takes to become a successful leasing consultant or apartment maintenance technician. In her role as the Education Chair, Pam Shelton recruited leading industry experts to teach some of the best practices of the industry and answer questions about multifamily housing, including Jim Kowalski of Kowalski Construction, Mark Zinman of Williams, Zinman and Parkham, PLC, Alison Bradley of Allison-Shelton Real Estate Services, Inc. and Adam Greco of Burns Pest Elimination. Anthony V. Pusateri Apartment Career Promotion Award was instituted in 2011 and is annually be-

stowed on the association, company or individual who has made the greatest impact promoting apartment careers. This award was named in honor of the late Anthony V. Pusateri, CAPS, CPM, a past president of the National Apartment Association, a founder of NAAEI and member of the Institute of Real Estate Management Faculty. Pusateri had the vision that NAAEI would lead the apartment industry in the promotion of apartment careers and the creation of new pipelines of skilled talent and worked diligently to make it a reality. q

Slum ...continued from front page be more serious offenses that create a danger to the health and safety of the residents of the property or to the greater public. Years ago, the AMA supported the original legislation allowing municipalities to designate a residential rental property as “slum property.” In August 1999, the state enacted Arizona Revised Statute (ARS) §331901 to empower municipalities to designate residential rental property as “slum property” for a deteriorated property in a state of disrepair and a danger to the health or safety of the public. This designation gave the municipality some leverage to enforce health and safety codes and protected resi-

dents and the larger neighborhood from owners and/or property managers who were not in compliance with the law. The newly reinstated 12 member panel consists of professional real estate experts and local citizens who will convene when appeals are requested by owners whose rentals have been designated as slum properties. The panel then reviews cases and evidence and makes their recommendation regarding the property’s status. Among those selected for the review panel are Jake Hinman of Capitol Consulting and Nedra Halley from Dunlap & Magee. q

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Interested in serving on the AMA Board of Directors? Nominations are now open! The Leadership Development Committee meets annually to nominate Regular members and up to seven Associate members for the AMA Board. Please send your letter of interest no later than September 27, 2013 to: Leadership Development Committee c/o Tom Simplot, President/CEO tsimplot@azama.org Apartment News • September 2013

ArizonA Multihousing AssociAtion

2013 Perspectives & Projections Conference Phoenix Downtown Sheraton - Thursday, September 26, 2013 Be sure to bring your team to this year’s exciting Perspectives and Projections Conference. This premier real estate event focuses on the multifamily industry and a look ahead at the market. Michael Bidwill, President of the Arizona Cardinals, will open the morning as the keynote speaker followed by a panel of brokers and capital market experts. Grady Gammage, Jr. will moderate this panel as they look at the global capital markets and how economic drivers affect the real estate markets. Panelists will include: Tyler Anderson, CBRE; Jack Hannum, Transwestern; John Cunningham, Jones, Lang & LaSalle; and Steve Gebing, Marcus & Millichap During the “Hottest Markets in the Valley” panel, four East Valley mayors will discuss current apart-

ment projects under way. The flurry of new-construction activity represents a complete turnaround from a year ago, when virtually no new apartments were being built. The vast majority of apartment building activity is happening inside Loop 101, and we will have the East Valley leadership to talk about it. AMA President and Phoenix Councilman Tom Simplot will moderate the panel of mayors: Tempe Mayor Mark Mitchell; Gilbert Mayor John Lewis; , Chandler Mayor Jay Tibshraeny; and Scottsdale Mayor Jim Lane. Renowned economist Elliott D. Pollack will be the luncheon speaker. His popular review of the local and state real estate market will offer key insights into the future of our markets and employment trends. q

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Apartment News • September 2013

ArizonA Multihousing AssociAtion

What is Branding... and Why is it Important? By Ike Tippetts, Rainforest Plumbing & Air

you pay attention to business news, you’ll undoubtedly hear about brands and branding on a regular basis – especially in regards to “building a brand,” “the value of a brand,” or even “damage to a brand.” Usually, though, these kinds of ideas are being applied to a major corporation, so it might seem fair to assume that branding is something that only the biggest organizations have to worry about. The reality, however, is that every business and individual should be aware of what branding is, and how it works, because it can be such a powerful concept. Although there are a lot of different ways that branding is defined, it really comes down to this: a brand is just the sum of the way people feel about you and the impressions you make. It includes your visual identity, with things like logos, color schemes, and marketing messages. But at same time, it also encompasses your prices, the other businesses you work with, and even your reputation for customer care and service.

Apartment News • September 2013

When you put all of these together, you have an idea of how people think about you, or at least how you’re trying to get them to think about you. That might be important to huge companies with massive advertising budgets, but it can be even more important to small businesses, or even individuals, who need to make an impression on the people around them in their local market or community. To get a bit deeper into the reasons that branding matters, consider a few of the great things that happen when you have strong branding efforts in place: Great brands tell a long story in a fraction of a second. Stop and think about your favorite businesses or products, and then think about the logos or advertising jingles you associate with them. If you love something like Starbucks, Cadbury’s Chocolate, or CocaCola (as many people do), then you already understand how just seeing the right graphic can make you hungry or thirsty, and create an instant unconscious impression in your mind. That’s the power of a strong brand. People like to work with brands they know and trust. Lots of research has gone into the reasons why customers prefer established brands, but the results basically come down to trust.

When the company has built a brand that becomes associated with a certain type of product or service, it’s easier for you to choose them because you know what to expect when you make that choice. In other words, people like to feel comfortable and unthreatened, and working with established brands allows them to do that. Strong branding helps you gain recommendations. When someone is looking for a product or service recommendation, they often turn to a friend, colleague, or family member first. Branding heavily influences those recommendations, since a person is far more likely to recall a strong brand off the top of their head instead of a weaker one. That applies to big companies and products, of course, but also to the people in their lives – personal branding is incredibly important for referrals and other suggestions. Branding helps your marketing, but it also does a lot more. Although a lot of the discussion about branding focuses on marketing, and finding new customers, the reality is that a great brand helps you in a lot of different ways. For instance, your branding efforts could help you secure a new loan, create relationships with vendors, generate interest from colleagues, or even

create employment and partnership opportunities for your team. Each of these is possible because good branding builds trust and familiarity, which paves the way for stronger business relationships. Whether you’re thinking about the apartment business, or even just your own personal career, paying attention to your brand is a good idea. You might not have a huge, multi-milliondollar corporate budget to work with, but your credibility, your reputation, and the impressions you make on your customers and colleagues are every bit as important to your success as they would be to the biggest company. q Ike Tippetts is the founder and CEO of Rainforest Plumbing & Air. You can find this and other articles of business interest at www.iketippetts,com.

ArizonA Multihousing AssociAtion

Voluntary Broker Audit Survey By Judy Lowe, Commissioner, Arizona Department of Real Estate

hank you to all who voluntarily participated in the Arizona Department of Real Estate (“ADRE”) Broker Audit Survey. The results will enhance the Department’s mission of protecting the Arizona public and ensuring exceptional customer service while identifying ways to support real estate professionals like you. After several weeks, the Department has concluded its aggregation of the results from the voluntary survey. As promised, no confidential information will be found on the results document. Nearly 5,300 Designated Brokers and Self Employed Brokers participated either through a link received via E-mail or by a hard copy mailing. This participation makes up about 73% of the DBs and SEs in Arizona. You can view the survey results at http://www.azre.gov/NewsAndAlerts/Documents/Voluntary_Bro-

ker_Audit_Survey_Results.pdf. I remained optimistic throughout this exercise because I believed it would not only benefit the Department in answering inquiries in areas that lacked direction, but also for you as a real estate professional to see the activity that is effecting your industry. The survey provided only a small snapshot, but hopefully it will be effective in leading a productive dialogue and collaborative effort that will ultimately lead to positive reforms. Unfortunately, the Department received some problematic responses and could not provide answers on some of the survey questions, but overall I view this experience as a great success. Please take a few moments and view the survey results found here. The document is also made available on the Department’s homepage. The real estate industry remains an essential element to the economic stability of Arizona. Your commitment to excellence in the field is recognized and appreciated. q

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Top 10 Apartment Resident Customer Satisfaction Complaints J Turner Research study reveals three out of top ﬁve complaints directly related to customer service A leading marketing research firm exclusively serving the multifamily industry, J Turner Research, recently announced a ranking of the top 10 apartment resident complaints, as revealed in an analysis of 10,000 customer satisfaction surveys completed over the past two years at communities nationwide. According to the analysis, apartment residents are most likely to complain about rental rates more than any other issue. In fact, rent rates were more than twice as likely to be mentioned compared to concerns over pet waste, which perennially rank high in renter dissatisfaction. Additionally, rent prices were almost three times more likely to be highlighted by disgruntled residents than noise, which did not even crack the top 10: Top 10 Multifamily Apartment Resident Complaints: 1) Rental rates 2) Poor grounds/common area upkeep 3) Disorganized staff/lack of communication with staff

4) Quality of response to maintenance five complaints. “Apartment residents remain requests 5) Overall customer service of man- concerned with a broad range of customer satisfaction issues but far and agement staff 6) Quality of parking/parking avail- away the immediate opportunity to improve customer service and resiability 7) Concerns over security/safety/ dent satisfaction levels is by addressing dissatisfaction lighting with onsite staff re8) Lack of upgraded amenities “...Rent prices were sponses to resident concerns,” said J 9) Pets not on leash/ almost three times Turner Research poor pet waste reJoseph moval more likely to be high- president Batdorf.” J Turner 10) General lack of preventative lighted by disgruntled Research tracked more than 19 difmaintenance residents than ferent types of complaints as part Renter comnoise. . .” of our examination plaints regarding of customer service rates could signify surveys and the rea broader softening in rent fundamentals, which have sults were unequivocal: resident reenjoyed a relatively steady rebound lations with apartment community since the beginning of U.S. economic staff are one of the key focus areas recovery from the Great Recession. resulting in concerns that ultimately Following rental rates, residents are impact community reputation manalso most likely to be concerned with agement and online ratings and reon-site customer service from both views.” Another area where apartment management and maintenance staffs, an issue mentioned in three of the top owners and managers can likely

make an impact on customer satisfaction is by completing any deferred maintenance, appliance upgrades, or amenity and common-area improvements, particularly when it comes to how a community’s curb appeal ranks on online ratings and reviews. “We’re certainly beginning to see an industry-wide pattern where communities with the highest levels of customer satisfaction also benefit from the best online ratings and reviews,” said Batdorf. “As reputation management strategies in multifamily continue to evolve, ongoing measurement of customer satisfaction (and dissatisfaction) remains a critical tool for evaluating the effectiveness of initiatives designed to improve customer service.” q About J Turner Research: J Turner Research specializes in developing and executing innovative and affordable research services for multifamily owners/operators of both student and conventional apartment communities. For more information, or the latest research results, please call (281) 558-4840 ext. 300 or visit www.jturnerresearch. com.

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Want to contribute an article to Apartment News? Contact the AMA at 602-296-6200 or 800-326-6403 Apartment News • September 2013

ArizonA Multihousing AssociAtion

Court Rules in Favor of Tucson and Phoenix on New Election Law

Arizona’s two largest cities have won a legal battle against the State to retain control over how they conduct elections for mayor and city council. Phoenix and Tucson will not have to

comply with a state law taking effect in 2014 that will require local governments to move their candidate elections to even-numbered years to coincide with statewide contests for

president and governor. Each of the cities’ charters allow them to set their own election cycles. One of the concerns of the two cities was that the consolidation of the elec-

tions could push city elections to the bottom of the ballot. Municipal elections are critically important and this allows cities to direct the timing of their elections. q

Phoenix Selected as Host City 2014 Apartment Association National Government Affairs Roundtable

Phoenix has been selected as the host city for the 2014 National Government Affairs Roundtable. Next summer, government affairs profes-

sionals from around the country will convene to discuss issues affecting the multifamily housing industry, including legislative and regulatory

efforts at the local, state and national levels. The Arizona Multihousing Association will support the development of the programming for this

national conference. The National Apartment Association and National Multi Housing Council collaborate on the conference as well. q

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ArizonA Multihousing AssociAtion

Top Seven Reasons to Use Rental Payment History Data Experian® RentBureau®, the leading provider of rental payment history data to the multifamily industry, recently released the findings of an analysis examining the financial risk posed by residents and the most effective screening metrics to employ to avoid lost revenue from risky residents. The analysis, Risk versus reward: identifying the highest-quality resident using rental payment history, provides unique, industry-specific insights regarding the use of rental payment data in conjunction with credit scores in screening to produce a superior prediction of a resident’s propensity to default. The analysis also includes first-of-its-kind data regarding late payments, nonsufficient funds (NSF), write-offs and rental collections. Here’s a look at the top seven takeaways from the analysis that offer multifamily owners and property managers a look into the best applications of resident payment history data: 1. Complement traditional credit scoring: The use of rental payment data in conjunction with credit scores in the screening process produces a superior prediction of

Apartment News • September 2013

a resident’s propensity to default. To improve rent default rates and better assess an applicant’s risk, owners and property managers are best served by utilizing rental payment data along with credit scores. Renters with the highest credit scores show much lower rates of default. However, within that population, those with negative rental history are more than four times as likely to default as those with positive rental history. 2. Realize better risk management: Renters, as measured by credit scores, are a higher-risk group than the U.S. population overall. Eighty-five percent of the renters in the sample set are in one of the three lowest VantageScore® credit ranges (501 to 799), compared with a national average of only 64 percent. 3. Gain insight into propensity to default: How an individual paid rent in the past is a good indicator of how he or she will pay rent in the future. Renters with one prior rental debt have a default rate nearly four times higher than

applicants with positive rental history. 4. Avoid balances owed: Rental payment history data allows for the identification of residents who repeatedly move out of communities owing money. These individuals are nearly six times as likely to repeat this behavior compared with a resident who has consistently paid rent on time. 5. Spot serial skippers: By identifying prospects with multiple negative prior rental payments, owners and property managers can avoid renting to individuals who likely are serial skippers and have a 35 percent chance of defaulting again. 6. Minimize late and NSF payments: Default among residents who have a history of late or NSF payments escalates steadily as the number of late or NSF payments increases. Renters with three or more late or NSF payments have a default rate more than twice as high as renters with only two or fewer late or NSF payments.

7. Achieve higher occupancies: Augmenting the lack of a credit score with rental history data can help owners and property managers improve occupancy while also managing risk. Unscoreable individuals with positive rental history have lower overall default rates and could make strong renters for managers looking to increase occupancy. To learn more about how rental payment history can help your portfolio protect NOI, reduce skips and evictions, and identify the highestquality residents, download a complimentary copy of Risk versus reward: identifying the highest-quality resident using rental payment history, an analysis of the most effective screening metrics to employ to avoid lost revenues from risky residents. q VantageScore® is a registered trademark of VantageScore Solutions, LLC.

nAA

September 2013 issue of Units Magazine Features NAA’s 2013 Survey of Operating Income & Expenses Just in time for budget season, NAA’s 2013 Survey of Operating Income & Expenses is featured in the September 2013 issue of units Magazine. The article includes an executive summary of data and several national charts. The survey itself, available for free to participating companies, includes detailed individual market data that

helps owners and management companies, as well as individual communities, a chance to benchmark against their peers when preparing next year’s operating budgets. Please contact Valerie Sterns at valerie@naahq. org to order your survey, which costs $599 for members and $1,000 for nonmembers.

The survey features a total of 4,526 properties containing 1,138,056 units, which are represented in this year’s report. Data was reported for 4,117 market-rent properties containing 1,077,468 units and 49 subsidized properties containing 60,588 units. Data for the 2013 survey is based on fiscal year 2012.

The complete report (available Oct. 1 at www.naahq.org/13ies) contains detailed data summarized for six geographic regions, and 91 metropolitan areas met the separate reporting criteria for market-rent properties. Sufficient numbers of subsidized properties were submitted for 14 metropolitan areas. q

Remember to ‘Rewind’ the 2013 NAA Education Conference & Exposition Couldn’t attend the 2013 NAA Education Conference & Exposition in San Diego, or missed a great session? Don’t despair—you still can enjoy the

best education sessions in the apartment industry, including video! NAA’s Education Institute (NAAEI) is once again presenting its “Rewind”

program, offering 21 recorded video sessions and 20 PowerPoint-synced audio sessions from the 2013 NAA Education Conference—all for just

$299! Visit http://naa.directionsav. com to purchase your recorded education sessions today. q

Network Year-Round at NAA Connect Is a fear of change keeping you from joining the newest and most exclusive industry social network around? You’re missing tons of valuable opportunities to network with like-

minded professionals and boost your career if you haven’t joined NAA Connect at www.naahq.org/connect. Learn all about Connect, including different ways to make this members-

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ArizonA Multihousing AssociAtion

Second Wave of Industry-wide PR Campaign Launches NAA and the National Multi Housing Council’s new integrated communications campaign will launch a second wave of print and digital advertisements in Washington, D.C., political media in mid- to late-September. Titled “Apartments. We Live Here,” the campaign’s goal is to foster a more favorable public policy environment at all levels of government. In addition to the ads and a short video, the campaign includes an experimental info-driven experience at www.WeAreApartments.org. The campaign highlights the 35 million apartment residents building their lives and the $1.1 trillion economic contribution the industry and its residents add to the economy each year. The print ads, state website buttons and other resources are available as a

member benefit to NAA affiliated associations and member companies for easy customization with your logos. To order the resource toolkit, please contact Carole Roper at carole@naahq. org. NAA’s National Lease Program Clicks Reaches New Record High in July NAA’s National Lease Program sold 6.43 million clicks in July—an all-time high for the program for a single month. More than 147 new communities joined the National Lease Program in June. The previous record was 6.059 million lease clicks sold June 2013. Lease inquiries should be directed to Gina Torretti at gina@ naahq.org. q

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ArizonA Multihousing AssociAtion

Be Kind to Back, Neck By SCF Arizona

ack and neck injuries can occur at any time and may cause long-term pain if they go untreated. According to a recent ChiroCare – a chiropractic network – study, employees often underestimate their back or neck injuries and do not seek medical treatment, which can lead to productivity losses and possible spinal damage.

The study found employees with back and neck pains often do not seek professional help, resulting in missed workdays. Despite their pain, 68 percent of survey participants decided not to seek treatment because they were concerned the cost of treatment would be too high. However, by not seeking medical treatment, the study’s results showed workers were then twice as likely to miss work and three times more apt to make on-the-job mistakes, as nearly 20 percent of the survey par-

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ticipants acknowledged their pain caused them to perform tasks incorrectly. The Bureau of Labor Statistics reported joint sprains and muscular strains and tears can cause back and neck injury. In 2011, 22 percent of spinal injuries resulted from overexertion in lifting or lowering. According to the BLS, the average recovery time for a back strain is seven days if the worker seeks treatment. However, the longer it takes for employees to seek medical care, the longer the healing process will be. No matter the industry, all workers should learn and use proper techniques to protect their spinal cord and back and neck muscles. Brookhaven National Laboratory and the Arizona Chapter of the National Safety Council offer these tips for safe lifting practices:

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Want to contribute an article to Apartment News? Contact the AMA at 602-296-6200 or 800-326-6403

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ArizonA Multihousing AssociAtion nEW MEMBErs REGULAR MEMBERS agua FRia apaRtments 19 N. 6th St. Avondale, AZ 85323 Phone: (602) 309-9950 Fax: (623) 925-0113 Contact: Frank Leones Units: 8 Management Co.: Frank Leones/ Grayrock Investments alpine Ridge Leasing Ofﬁce 901 S. O’Leary St. Flagstaff, AZ 86001 Phone: (928) 779-5055 Contact: Kari Henke Units: 194 Management Co.: MEB Management Services deseRt Hills 220 S. 3rd Ave. Avondale, AZ 85323 Phone: (602) 309-9950 Fax: (623) 925-0113 Contact: Frank Leones Units: 16 Management Co.: Frank Leones/ Grayrock Investments

FaiRmont villa apaRtments 3105-3127 E. Fairmont Ave. Phoenix, AZ 85016 Phone: (602) 309-9950 Fax: (623) 925-0113 Contact: Frank Leones Units: 24 Management Co.: Frank Leones/ Grayrock Investments FRank leones/ gRayRock investments 14175 W. Indian School Rd. B4-457 Goodyear, AZ 85395 Phone: (602) 309-9950 Fax: (623) 925-0113 Contact: Frank Leones Units: 2 geoRge caRRanza 16660 N 174th Ave. Surprise, AZ 85388 Phone: (310) 490-4371 Contact: George Carranza Units: 3

indigo Leasing Ofﬁce 16160 S. 50th Street Ahwatukee, AZ 85048 Phone: (602) 522-1201 Contact: Dawn Green Units: 108 Management Co.: Greystar Real Estate Partners Jay tRuman 15121 E. Aspen Dr. Fountain Hills, AZ 85268 Phone: (480) 836-8007 Contact: Tangie Truman Units: 3 IROC kona FiRst Realty 6501 E. Greenway Parkway Suite 103-146 Scottsdale, AZ 85254 Phone: (602) 463-0758 Contact: Mike Stohler

lee d. cRanmeR & elizaBetH cRanmeR Bella Vista 14000 N. 94th St. Unit 1210 Scottsdale, AZ 85260 glen vista apaRtments Phone: (310) 477-9926 7150 N. 27th Ave. Fax: (310) 479-1674 #12 Contact: Lee D. Cranmer, Jr. Phoenix, AZ 85051 Units: 1 eagle mountain Phone: (623) 688-2620 IROC aRizona 1, llc Fax: (602) 682-5288 4122 W. Venus Way, Suite A Contact: Steve Michael lennaR multiFamily Chandler, AZ 85226 Units: 35 investoRs, llc Phone: (480) 753-1717 Management Co.: Whole Liv- 25 Enterprise Fax: (480) 753-1724 ing Waters, LLC #305 Contact: Rosy Suleman Aliso Viejo, CA 92656 Huntington gaRdens Phone: (480) 369-4655 escondido Leasing Ofﬁce Contact: Jason Ottman apaRtments 6542 N. 17th Ave. 6235 N. 60th Ave. Phoenix, AZ 85015 Glendale, AZ 85301 Phone: (480) 753-1717 Phone: (602) 309-9950 Fax: (480) 753-1724 Fax: (623) 925-0113 Contact: Rosy Suleman Contact: Frank Leones Units: 16 Units: 10 Management Co.: Eagle Management Co.: Frank Mountain Arizona 1, LLC Leones/ Grayrock Investments

Revival on indian scHool Leasing Office 930 W. Indian School Phoenix, AZ 85013 Phone: (602) 865-4413 Fax: (602) 264-0820 Contact: Laura Clements Units: 96 Management Co.: P.B. Bell Companies - Phoenix Running BRook Leasing Office 2615 E. Greenway Rd. Phoenix, AZ 85032 Phone: (602) 463-0758 Contact: Mike Stohler Units: 28 Management Co.: Kona First Realty san Juan nine llc 2029 Century Park E. Los Angeles, CA 90067 Phone: (310) 480-6664 Fax: (310) 277-6281 Contact: Don R. Castleman Units: 8 IROC slavin Residential 10940 S. Parker Road #524 Parker, CO 80134 Phone: (303) 660-9995 Fax: (303) 660-9995 Contact: Kris Vercauteren waymaRk gaRdens Leasing Office 5325 West Butler Drive Glendale, AZ 85302 Phone: (623) 931-7002 Fax: (623) 931-0303 Contact: Lisa Sunderlin Units: 150

wHole living wateRs, llc 531 Main Street, #102 El Segundo, CA 90245 Phone: (602) 753-7276 Fax: (602) 682-5288 Contact: Steve Michael

ASSOCIATE MEMBERS BisHop secuRity, inc. 2410 W. Ruthrauff Suite 110-D Tucson, AZ 85705 Phone: (520) 797-9409 Fax: (520) 544-2198 Contact: Mark Bishop Business codes: Security Guard Services collections usa, inc. 21640 N. 19th Ave., C-3 Phoenix, AZ 85027 Phone: (623) 581-2433 Fax: (623) 581-2350 Contact: Ed Bramel Business codes: Collection Agencies liFe paint company 12927 Sunshine Ave. Sante Fe Springs, CA 90670 Phone: (562) 944-6391 Fax: (562) 946-5921 Contact: Mason Harms Business codes: Painting Services nu systems contRact seRvices, inc. 7763 W. Libby Glendale, AZ 85308 Phone: (602) 931-8900 Fax: (602) 978-6084 Contact: Phil Lynn Business codes: Paint & Resurfacing

satisFacts ReseaRcH 2360 W. Joppa Rd. Suite 322 Lutherville, MD 21093 Phone: (866) 655-1490 Fax: (866) 655-1491 Contact: Doug Miller Business codes: Marketing,Marketing, Research & Statistics,Reputation Management,Retention/ Resident Services,Shopping Evaluations seaRs commeRcial 26043 N. 44th Ave. Phoenix, AZ 85083 Phone: (800) 359-2000 Fax: (800) 669-4390 Contact: David Reece Business codes: Appliance Sales sun devil Heating & cooling 3653 N. 35th Avenue Phoenix, AZ 85017 Phone: (602) 466-1932 Fax: (602) 278-9213 Contact: Jason Clayton Business codes: Air Conditioning/Heating-Central Services,Air Conditioning/ Heating-Central System,Air Conditioning/HeatingGeneral Services

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ArizonA Multihousing AssociAtion ProVisionAl MEMBErs Editor’s note: All applicants who are applying to be Regular or Associate members of the Arizona Multihousing Association must complete the application and pay applicable dues. The applicant shall agree to abide by the provisions of the Articles of Incorporation, the Bylaws of the association, and by the Code of Conduct prescribed by the association. The applicant will then be classified as a Provisional member. During this period, the Provisional member will have the rights and responsibilities of full membership. Within 60 days of applying for membership, the names of the Provisional members will be published in Apartment News, and existing members will be encouraged to provide comments on the suitability of the application. If no negative comments are received from existing members within 90 days of membership application, the Provisional member will be deemed automatically approved into membership. If any negative comments are received, the Ethics Review Board must review the application

REGULAR MEMBERS 2040 cactus Road PHOENIX, AZ 85029 2040 W. Cactus Rd. Phoenix, AZ 85029 Phone: (714) 846-5244 Fax: (714) 846-7651 Contact: Aileen Nishisaka Units: 48 Management Co.: Thomas J. Geiger casa Bonita (tucson) Leasing Ofﬁce 1016 E. Milton Rd. Tucson, AZ 85706 Phone: (520) 792-1448 Fax: (520) 792-6664 Contact: Tina Moyer Units: 60 Management Co.: ConAm Management Corporation

within 120 days from the receipt of the negative comment and recommend to the Board of Directors the acceptance or rejection of the application. If the Ethics Review Board does not recommend acceptance of a Provisional member, the Provisional member must be notified and given the opportunity to request a hearing pursuant to the Bylaws. If the directors reject an applicant, the AMA refunds all membership fees paid except for a $35 application-processing charge. The following Provisional members applied for affiliation in August 2013. Any AMA member in good standing can e-mail or send a letter commenting on the acceptability of any or all applicants seeking AMA Regular or Associate member status to the AMA Ethics Review Board. The e-mail goes to info@azama.org. The mailing address is: Arizona Multihousing Association, Ethics Review Board, 818 North 1st Street, Suite L160, Phoenix, AZ 85004.

paula glessneR- vallee & micHael vallee 18624 N. 95th St. Scottsdale, AZ 85255 Phone: (425) 749-0001 Contact: Michael Vallee Units: 4 IROC

skysong apaRtments scottsdale Leasing Ofﬁce 1301 N. Scottsdale Rd. Scottsdale, AZ 85257 Phone: (480) 421-0121 Fax: (480) 421-0122 Contact: Kristie Foushee Units: 325 Management Co.: Lincoln Property Company

ASSOCIATE MEMBERS aBcoR, llc 3654 N. Power Rd., #150 Mesa, AZ 85215 Phone: (480) 641-0100 Fax: (480) 641-0100 Contact: Kelli Stark Business codes: Backﬂow Prevention-Certiﬁed Testing,Fire Extinguishers,Fire Sprinklers natuRal cHemistRy 7186 W. Pontiac Dr. Glendale, AZ 85308 Phone: (800) 753-1233 Contact: Steve Arb Business codes: Swimming Pool Supplies & Chemicals odoR-away.com 428 E. Thunderbird, #247 Phoenix, AZ 85022 Phone: (520) 971-2166 Fax: (520) 423-3172 Contact: Craig Bertenshaw Business codes: Odor Elimination

tek Fitness distRiButoRs PO Box 18822 Fountain Hills, AZ 85269 ReFlections on Phone: (480) 298-3098 poRtland Fax: (480) 921-9400 Leasing Ofﬁce tHomas J. geigeR Contact: Tim Andrews 345 N. 5th Ave. 19226 Beckonridge Ln. Phoenix, AZ 85003 Huntington Beach, CA 92648 Business codes: Exercise Equipment Phone: (602) 252-6620 Phone: (562) 688-5062 Fax: (602) 254-2243 Fax: (714) 908-1919 Contact: Veronica Uribe Contact: Aileen Nishisaka wildcat FiRe Units: 18 pRotection Management Co.: Dunlap & 2420 W. Ruthrauff Rd. Magee Property Management Tucson, AZ 85705 Inc. Phone: (623) 245-0636 Fax: (602) 495-9291 Contact: Todd Silva Business codes: Fire Extinguishers

Join AMA on Facebook, Twitter & LinkedIn • Facebook: “Arizona Multihousing Association” • Twitter: “ AZMultihousing” • LinkedIn: “ Arizona Multihousing Association” (Group search)

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Apartment News • September 2013 68815_2_ca_ prop_mgnt_10_1p.indd 1

15 12/22/11 2:45 PM

ArizonA Multihousing AssociAtion

The Reverse Trade Show Drives Business By Joanna Grassinger, AMA

ucson’s Freaky Friday Reverse Trade Show brought AMA members together for a role reversal that mirrored the famous film. For an afternoon, associate members networked with management companies to learn more about their properties and their service needs. Hundreds of AMA members gathered into 57 vendor teams to visit with the 24 tables representing management companies in the ballroom of the Hilton. Event emcee, Mike Rochon of Distinctive Carpets, kept the afternoon

moving quickly as he gave instructions on the “speed networking” set up. Despite his “tough-guy” costume, Rochon served as comic relief throughout the trade show. The management teams adopted the theme with great enthusiasm and creativity. With a little help from their friends at Valley Protective Services, the Scotia Group came prepared to serve dressed as guards in full uniform. Prime Residential got freaky and their management team took home top honors for their freaktastic décor and theming. Visitors to their tables were welcomed with toys and colorful games while their team sported wild wigs.

Scotia Group impressed attendees with their smart Valley Protective Services’ uniforms.

The AMA’s trophy fit the theme perfectly. Prime Residential was presented with a pink bulldog trophy bearing a “Best in Show” ribbon. The Reverse Trade Show creates a unique opportunity for associate members to meet property management companies and decision makers in a single afternoon. The organizing committee, led by Mike Ruske of Prime Group and Michelle Winston of Apartment Finder, devised a simple system to ensure that regular members were able to meet with nearly every associate member over the course of the afternoon. The process was developed to be like a “speed

dating” event where participants could give their “elevator speech” and learn more about management companies’ priorities and needs. The after-party brought together all of the participants for a causal gathering where members could continue their conversations. This popular close to the annual event featured an outstanding buffet for all of the guests. Thanks to all of the event sponsors and participants for making this year’s Reverse Trade Show a great success. q

Distinctive Carpets’ Mike Rochon take a break with Chris Evans of HSL Properties.

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Apartment News • September 2013

ArizonA Multihousing AssociAtion Reverse ...continued from page 14 Tucson AMA Thanks Reverse Trade Show Sponsors:

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Visit us at www.azama.org Apartment News • September 2013

ArizonA Multihousing AssociAtion

Dunlap & Magee Partners with St. Mary’s to Provide Summer Lunches By AMA

rizona summer months can be particularly tough for Arizona families with younger children. During the school year, many families take advantage of school breakfast and lunch programs that offer children stable meals. Once fed, these children are able to concentrate better in the classroom and get the nutrition they need to grow. When the summer comes around and classes are out, some families struggle to feed their young ones nutritious meals every day. To address this serious issue, St. Mary’s Food Bank developed the Kids Café meal service program. For some of their clients, this may be the only meal of the day. The Summer Food Service Program (SFSP), funded through the U.S. Department of Agriculture and administered by the Arizona Department of Education, Kids Cafe contin-

ues its efforts to ensure that no child goes to bed hungry so they can live healthy and productive lives. This summer, St. Mary’s partnered with Dunlap and Magee, other apartment communities, community based health clinics and schools to offer locations where families could pick up their meals. The apartment communities offered a logical, accessible destination for the program and it’s an amenity for residents who take advantage of the program. “We’re proud that Dunlap & Magee has joined St. Mary’s Food Bank’s Kids Cafe program to provide children free, healthy meals this summer,” said Laura Brill, Director of Culinary and Nutrition Programs for St. Mary’s Food Bank. “One in four children in Arizona is at risk of going hungry tonight and relies on school lunches for their only meals. These are kids that should be growing, learning, and playing, not worrying about where they’re going to find

their next meal. In this partnership with Dunlap & Magee, we are closer to achieving our vision that no child goes to bed hungry so they can live healthy and productive lives.” The need for these meals, and programs like this one, is on the rise, as evidenced by the staggering growth of the program. This summer, the program has reported a more than 22 percent increase in the number of meals served. But this growing program still isn’t meeting the needs of all students in Arizona. Only 13 percent of those children who qualify for free and reduced lunches receive summer meals. 1 of every 8 Summer meals served in Arizona in 2012 were from St. Mary’s Food Bank ** The Food Research and Action Center (FRAC) Summer Nutrition Status Report 2013. q

Kids Cafe® is St. Mary’s Food Bank’s meal-service program that provides Arizona children with what is often their only meal of the day. And when 1 in 4 of our kids is at risk of going hungry tonight, a nutritious meal served in a safe, accessible and nurturing environment is an investment into our kids and our community. St. Mary’s Food Bank Alliance, the world’s first food bank, is a non-sectarian, nonprofit organization that alleviates hunger by efficiently gathering and distributing food to the hungry. Serving two-thirds of Arizona’s 15 counties, the organization is committed to volunteerism, building community relationships and improving the quality of life for Arizonans in need. Enrollment Efforts 2 USDA webinars featuring sites at family health centers 5 sites serving the American Indian community 7 sites in target area of Glendale School District 15 sites at public health & family health centers 16 sites with outside meal-service options piloted by USDA for take-home model during heat advisories 25 sites at apartments & multihousing properties 550 meals served daily at our largest site, Western Valley Elementary School $20,000 ConAgra Foods grant award for cooler growth Arizona Findings 2012** 1 of 8 states with double digit participation growth in summer meals 1 of 26 states experiencing increases in participation 4th largest participation increase in the country 13 percent of children eligible for school lunch receive summer meals 22.7 percent increase in summer meals

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4491 Apartment News - May 2010 issue size: 4.875 x 3.625 Release: PDF emailed to Jennifer Duven

Apartment News • September 2013

ArizonA Multihousing AssociAtion

Second Quarter Apartment Markets Mixed in Latest NMHC Survey While demand for apartment homes remained strong, rising interest rates exerted negative pressure on the industry’s ability to secure debt financing according to the National Multi Housing Council’s (NMHC) July Quarterly Survey of Apartment Market Conditions. Only the Market Tightness Index (55) remained above the breakeven line of 50 this quarter. Sales Volume (46) and Equity Financing (49) dipped, with Debt Financing dropping sharply to 20. “Debt costs for apartment firms have been rising. In addition to the 90 basis point increase in interest rates from the April survey, spreads over Treasuries have also gone up, likely dampening transactions somewhat. Rates are still low by historical standards, however, and at current levels should not put too big a crimp in apartment activity going forward,” said Mark Obrinsky, NMHC’s Senior Vice President for Research and Chief Economist. “Underlying demand trends remain strong, and we are approaching the cusp of a meaningful increase in supply that will hopefully be enough to meet the current need for apartment homes.”

Key findings include: • Construction costs are rising nationwide. More than two-thirds (68 percent) of respondents indicated that construction costs had increased by more than 5 percent since last year. Another 29 percent indicated construction costs had increased over a year ago, but by less than 5 percent. [Note: These figures exclude the 16 percent of respondents who answered “don’t know.”] • Market Tightness Index edged up to 55 from 54. Just 14 percent noted looser conditions in the markets they were familiar with. This represents the 13th time in the last 14 quarters in which the index was over 50. • The Sales Volume Index dropped from 55 to 46. This was the second time in the last three quarters in which the Sales Volume Index was below 50, though just by a little. Over the last eight quarters, the index has averaged 52, suggesting a small pickup in volume over that time. • The Equity Financing Index dropped 7 points to 49. This was the first sub-50 reading in the last four years. Forty-nine percent viewed equity financing as un-

changed. Twenty-one percent of respondents viewed equity financing as more available while 22 percent viewed equity financing as less available. • Debt Financing Index dropped sharply to 20 from 59. Two-thirds (67 percent) of respondents indicated that debt financing conditions had worsened since April, and 21 percent considered conditions unchanged. Only 8 percent of respondents thought debt financing conditions had improved – the lowest figure since October 2008. Full survey data are available at www.nmhc.org/goto/61291. q

About the survey: The July 2013 Quarterly Survey of Apartment Market Conditions was conducted July 8-July 15, 2013; 70 CEOs and other senior executives of apartment-related firms nationwide responded. Based in Washington, D.C., NMHC is a national association representing the interests of the larger and most prominent apartment firms in the U.S. NMHC’s members are the principal officers of firms engaged in all aspects of the apartment industry, including owners, developers, managers and financiers. One-third of Americans rent their housing, and over 14 percent live in a rental apartment. For more information, contact NMHC at 202/974-2300, e-mail the Council at info@nmhc.org, or visit NMHC’s web site at www.nmhc.org.

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Apartment News • September 2013

EVEnts & trAinings

AMA EVENT INFORMATION & REGISTRATION COMMITTEE MEETINGS September 5 FIVE STAR Time: 10:00 a.m. Location: AMA Office

October 15 COMMUNICATIONS COMMITTEE Time: 3:00 p.m. Location: AMA Office October 16 MEMBERSHIP COMMITTEE Time: 9:00 a.m. Location: AMA Office

September 11 PROJECT S.A.F.E. Time: 2:00 p.m. Location: AMA Office

October 22 AFFORDABLE HOUSING COMMITTEE Time: 8:00 a.m. Location: AMA Office

September 16 BIG HEARTS FOR LITTLE HANDS Time: 3:00 p.m. Location: UMOM

GOVERNMENT AFFAIRS Time: 9:00 a.m. Location: AMA Office

September 18 MEMBERSHIP Time: 9:00 a.m. Location: AMA Office September 24 AFFORDABLE HOUSING COMMITTEE Time: 8:00 a.m. Location: AMA Office GOVERNMENT AFFAIRS Time: 9:00 a.m. Location: AMA Office AMAPAC Time: 11:00 a.m. Location: AMA Office

AMAPAC Time: 11:00 a.m. Location: AMA Office

VALLEY EVENTS

October 10 ASSOCIATE MEMBER COUNCIL (AMC) Time: 3:00 p.m. Location: An Alliance Residential Property, check www.azama.org for updates! October 15 PHOENIX PROPERTY MANAGEMENT CAREER FAIR Time: 7:30 a.m. Location: Phoenix Convention Center, 100 N. 3rd St., Phoenix, AZ 85004 October 25 PHOENIX AMA/COX 18TH ANNUAL GOLF TOURNAMENT Time: 7:00 a.m. Location: Starfire Golf Club, 11500 N. Hayden Rd., Scottsdale, AZ 85260

September 18 PHOENIX DINNER MEETING Time: 5:00 p.m. Location: El Zaribah Shrine Auditorium, 552 N. 40th St., Phoenix, AZ 85018

For more information please contact James Tunnell at 602-296-6212 or by email jtunnell@azama.org

TUCSON EVENTS

Interested in serving on the AMA Board of Directors?

September 20 TUCSON EDUCATION CONFERENCE AND TRADE SHOW Time: 9:00 a.m. Location: Tucson Convention Center, 260 S. Church Ave., Tucson, AZ 85701 October 17 TUCSON CHILI COOK-OFF Time: 4:30 p.m. Location: 6000 South Country Club, Tucson, AZ 85706

Nominations are now open! The Leadership Development Committee meets annually to nominate Regular members and up to seven Associate members for the AMA Board. Please send your letter of interest no later than

October 24 TUCSON DINNER MEETING Time: 5:00 p.m. Location: Hilton East, 7600 E. Broadway Blvd., Tucson, AZ 85710 October 18 TUCSON INDEPENDENT RENTAL OWNERS COUNCIL (IROC) Time: 11:00 a.m. Location: Tucson AMA Office

September 27, 2013 to:

Leadership Development Committee c/o Tom Simplot, President/CEO tsimplot@azama.org

September 26 PERSPECTIVES & PROJECTIONS CONFERENCE Time: 8:00 a.m. Location: Sheraton Downtown Phoenix Hotel, 340 N. 3rd St., Phoenix AZ 85004

October 9 PROJECT S.A.F.E Time: 2:00 p.m. Location: AMA Office

AMA EVENT & SEMINAR LOCATIONS VALLEY

TUCSON

AMA OFFICE ** NEW ** 818 N. 1st Street Phoenix, AZ 85004

AMA OFFICE 1001 N. Alvernon Way, Suite 101 Tucson, AZ 85711

MOUNTAIN PRESERVE RECEPTION CENTER 1431 East Dunlap Ave. Phoenix, AZ 85020

DOUBLETREE HOTEL TUCSON AT REID PARK 445 N. Alvernon Way Tucson, AZ 85711

RED MOUNTAIN VILLAS 815 N. 52nd St. Phoenix, AZ 85008

FLAGSTAFF LITTLE AMERICA HOTEL 2515 E. Butler Ave. Flagstaff, AZ 86004

RANDOLF GOLF COURSE CLUBHOUSE 600 S. Alvernon Way Tucson, AZ 85711

Event Fee Update This year the AMA has instituted a new policy for late registration pricing. Our regular pricing for Dinner Meeting registration will be

$59.00 in Phoenix and $49.00 in Tucson.

If you wish to attend and cannot reserve space by

the Friday prior to the event, a late charge of $20.00

per ticket will apply. This price increase is due to the added charges the venues pass along to the AMA. Please register early for each event!

Apartment News â&#x20AC;˘ September 2013

EVEnts & trAinings

Training Opportunities AMA Phoenix Training Opportunities NATIONAL APARTMENT LEASING PROFESSIONAL (NALP) Leasing professionals are the first people prospective residents meet, and often their only gauge of the property staff. This course is designed to teach these professionals skills to help them become top producers. Topics include: Keys to Success in Leasing, Telephone Presentations, Leasing and the Internet, The Leasing Interview, Leasing Demonstration & Resolving Objections, Rental Policies and Procedures, Legal Aspects, and The Market Survey Presentation. This program is a total of five (5) days and attendance for all classes is mandatory. September 4 & 25 October 9 & 23 November 20 Time: 9:00 a.m.-5:00 p.m. Cost: $359 for members, $475 for non-members

CERTIFIED APARTMENT PORTFOLIO SUPERVISOR (CAPS) Take the next step in your professional development and become a certified success by earning your Certified Apartment Portfolio Supervisor (CAPS) designation. This nationally recognized designation is for multi-site supervisors and experienced apartment managers with a CAM, ARM or RAM designation. Topics included: Legal responsibilities & Risk Management, Financial Management, Property Performance Management, Property Evaluation & Due Diligence, and Effective Leadership. The final exam is taken online and all graduates are listed in the NAA’s Units magazine. This program is a total of five (5) days and attendance for all classes is mandatory. September 10-14 Time: 9 a.m.-5 p.m. Cost: $1,200 for members, $1,475 for non-members

AZ LANDLORD TENANT SEMINAR Knowing how to use and comply with state law that governs all rental housing operations can save time, make you money, and minimize legal difficulties. This is a must for any property owner, community manager and leasing agent. You will review the revised law, which outlines the rights and responsibilities for both landlords and renters. Time will be allocated for audience questions and answers. This class will be instructed by an AMA attorney. Fair Housing Real Estate CECs pending. September 19 Time: 9 a.m.-12 p.m. Cost: $29 for members, $49 for non-members

Join AMA

on Facebook, Twitter & LinkedIn • Facebook: “Arizona Multihousing Association” • Twitter: “@AZMultihousing” • LinkedIn: “Arizona Multihousing Association” (Group search)

The latest information about aMa activities, including on-line registration for events and classes, is available around-the-clock on the aMa Web site, www.azama.org. Or call the aMa ofﬁce at 602-296-6200 or 800-326-6403. Apartment News • September 2013

ArizonA Multihousing AssociAtion

Alcohol and the Employee Party By Paul A. Henderson, Esq. Law Offices of Scott M. Clark, P.C.

ere at the Law Offices of Scott M. Clark, P.C., we aim to be forward-looking and proactive in our legal approaches. There are certain key topics that may become issues in the future, and we’d rather address the matter while there is still time to act. Imagine, for a moment, that it is the end of the year. Given the nearly endless streak of 100°F-and-higher days we have been suffering here in metropolitan Phoenix, this is surely a pleasant fantasy. Diets have been abandoned, Christmas carols have been played incessantly (since before Halloween), and the Cardinals have imploded again. All right, so maybe it isn’t that pleasant of a fantasy after all. Nonetheless, in this hypothetical we are now at the time of the year when holiday and end-of-the-year parties are all the vogue and spirits are high. The other type of spirits – alcoholic ones – are generally in high supply as well. Many property management firms host an annual party to celebrate the conclusion of another year and to show appreciation for all the hard work done by their employees.

Drinks are poured, toasts are made, and merry-making is had. Please note that I am avoiding any references to mistletoe; sexual harassment is not the topic of this article. Unfortunately, with some people alcohol is the fuel for disaster. All it takes is one stupid decision and a driver can turn a vehicle into an engine of destruction. Alcohol-related deaths are not terribly uncommon, but most events involve the drunk driver and the victim. What happens when the lush became intoxicated at a company policy? In California, the courts are currently deciding whether the employer can be held liable for a vehicular death caused by an employee after the employee became drunk at a company policy. California’s position on this question? Yes, the employer could be liable. In Purton v. Marriott Int’l, Inc., --- Cal.Rptr.3d ----, 2013 WL 3942979 (Cal.App. 4 Dist. Div. 1, 2013) the California Court of Appeal recently decided that the employer could be held liable for a drunk-driving death caused by a very intoxicated employee. As the Court explained, Michael Landri was a bartender at the Marriott Del Mar who attended a company appreciation party, became intoxicated, and killed someone in an accident. What makes matters

complicated is that Landri consumed two drinks before going to the company party, consumed more alcohol than the company officially allotted through giving out two drinks tickets (although the company did nothing to prohibit extra consumption), and drove home safely before deciding to leave home again – which is when he caused the accident. The trial judge agreed with Marriott and granted its summary judgment application on the basis that the accident occurred during events beyond the scope of Landri’s employment and thus the company was not responsible; the appellate court, however, disagreed. The Court held that a trier of fact (i.e., the jury) could reasonably conclude that because the alcohol was provided at a company party held as an appreciation event for the employees, the employer could foresee that an automobile accident was possible. The Court did not specifically rule that the company would be liable; that decision is left up to be determined at the trial. Since the trial judge decided the issue and not a jury, the Court of Appeal remanded the case back for trial. There may be some concern that this California decision could be imported to Arizona. We need not specifically worry about this decision, however, insofar that California and Arizona have adopted opposing views on employer liability. Arizona’s rule, that the accident itself must occur at a time that the employee is acting within the scope of his or her employment, is set forth in Bruce v. Chas Roberts Air Conditioning, 166 Ariz. 221, 226 (App. 1990). The Court of Appeal specifically mentions in its opinion that Arizona is under a different legal standard. Additionally, social hosts are held to a different, and lesser, standard of liability than

bars and restaurants – the “Dram Shop Act” applies to merchants selling alcohol, not those providing it as part of a party. That being said, this topic brings up an important issue: alcohol at parties. Alcohol is frequently described as a social lubricant and is many times viewed as a de rigueur participant in any sort of party. Limiting the amount of alcohol at a party might not be popular, but it is a sound business decision. Issuing a limited number of drink tickets to each partygoer is a start – but, unlike at the Marriott Del Mar, those tickets need to be enforced. An open bar is an open invitation to danger; keeping access limited (or making it a cash bar) is not popular, but it is more practical. Additionally, making alternate transportation methods available (e.g., taxis, buses, designated drivers) is a smart choice and one that will serve both the company and its employees well. The Firm doesn’t oppose alcohol being present at parties. We would rather just see people enjoy it in moderation. Having a rational plan for alcohol consumption at company events is never a bad idea. After all, holiday cheer cools rather quickly when faced with a post-party disaster. q Paul A. Henderson is an attorney with the Law Offices of Scott M. Clark, P.C.. He can be reached at 602.957.7877. The views expressed here are generalized advice or information. Fact-specific questions should always be referred to legal counsel. Statements and opinions expressed in these legal columns are solely those of the author or authors. This advice does not necessarily represent the views or opinions of the Arizona Multihousing Association.

Apartment News • September 2013

ArizonA Multihousing AssociAtion

The Troublesome Tenant By Matthew Koglmeier & Brady Jones, Esq., Koglmeier Law Group, PLC

dmit it, you already thought of your own troublesome tenant. Just like every family has its “black sheep,” every apartment complex has its “bad apple,” aka troublesome tenant, who manages to upset all their neighbors and the office staff on a regular basis, but somehow always cleans up their act in time to avoid eviction under the standard ten-day notice. There is light at the end of the tunnel, however, as long as you follow the correct process to serve 5 and 10 Day Notices and keep good records. Under A.R.S. §33-1368, any tenant that violates their lease or the Arizona Residential Landlord & Tenant Act should be served with a ten-day notice (or a five-day notice if the violation is related to health and safety). Even if the tenant cures, they have still used their one strike for that type of violation. If the tenant EVER commits the same or similar violation, even months later or after a subsequent lease renewal, they should be served with a non-curable, “second ten-day notice.” Even for health and safety violations, this non-curable

Apartment News • September 2013

second notice gives the tenant 10 days to move, not ten days to cure as in a first notice. The “second ten-day notice” is not just another notice; it has to point out that the tenant has already been noticed regarding a same or similar violation, which makes the second violation non-curable. So just how similar do the violations have to be? If you could reasonably expect that, given the first notice, the tenant should have known that the new violation would not be tolerated, that is similar enough. For example, many would agree that a late-night party with thumping music is similar enough to loud music coming from a tenant’s car that disturbs the community or neighbors; they both disrupt the peaceful and quiet enjoyment of the other residents with noise. The key is to make sure that you give written notice of violations that describe the facts of the violation and include date and time of the breach. Weekly courtesy letters or polite chats with the troublemakers are helpful and you should continue to use these non-conventional methods if it is effective for you. Make sure you record these events in your communication log if you want to use this to your advantage at a later time. While they do not carry the weight of a legal notice, they show you have been rea-

sonable in your efforts to work out the issue with the tenant. They can be very helpful if the tenant makes a fair housing complaint because you ultimately were required to serve a legal notice due to the tenant’s bad behavior. Unfortunately, for the truly troublesome tenant, the nightmare does not end after the judgment and the writ of restitution. Sometimes . . . they come back, usually as a guest or unauthorized tenant with one of their regular party guests. A notice of trespassing on their return visit can help; then any time the troublemaker steps foot on the property you can call the police to escort them right back off or arrest them for criminal trespassing. You should also make sure you do not let that tenant have any ammunition against you once you have successfully protected your community and staff from their disruptive influence. After the tenant returns possession of the apartment and pays the amounts owed, including the bank’s confirmation that their check has cleared, make sure you let the court know the judgment has been satisfied. While some people think that filing a satisfaction of judgment with the court is merely a formality, it is not. The court rules of procedure for eviction actions require the prevail-

ing party to file a satisfaction of judgment after the judgment is paid off, fulfilled, or otherwise taken care of. If you do not file a satisfaction of judgment (or have your attorney do it) the evicted tenant can ask the court to rule that the judgment has been satisfied and then they can and will ask to have their attorneys’ fees and costs awarded against you, if any. The extenant may also have a legal claim, such as conversion, against you for not applying these payments to the judgment and thereby keeping it on the tenant’s record. Doing the paperwork and keeping open communication with your attorney is the best way to quickly rid your property of troublesome tenants and keep them gone. q Matt Koglmeier and Brady Jones are attorneys with Koglmeier Law Group, PLC. They can be reached at 480-9625353. The views expressed here are generalized advice or information. Fact-specific questions should always be referred to legal counsel. Statements and opinions expressed in these legal columns are solely those of the author or authors. This advice does not necessarily represent the views or opinions of the Arizona Multihousing Association.

ArizonA Multihousing AssociAtion

Immediate Termination due to Discharge of a Firearm on Property By Michael R. Fletcher, Esq., Koglmeier Law Group, PLC

recent months, our firm has seen a rise in eviction complaints seeking immediate termination due to a discharge of a firearm on property. In several of these cases, the defendant alleged the discharge was not “illegal” as defined by A.R.S. §§ 33-1368(A)(2); 13-3107. And in some cases, tenants immediately reported the discharge to the local police, which resulted in the police reporting the discharge as accidental rather than illegal. This article will discuss the legal issues surrounding the discharge of a firearm on property, and the remedies available to landlords when a discharge of a firearm occurs. Pursuant to A.R.S. § 33-1368(A) (2): “If there is a breach that is both material and irreparable and that occurs on the premises, including but not limited to an illegal discharge of a weapon…” (emphasis added) the landlord may move for an immediate termination of the lease agreement. Pursuant to A.R.S. § 13-3107 an illegal discharge of a firearm “occurs when a person, with criminal negligence, discharges a firearm within or into the city limits of any municipality, and they are less than one mile from any occupied structure” (emphasis added). Under Arizona law, a person acts with criminal negligence when a person discharges a weapon and fails to perceive the substantial and unjustifiable risk that will occur as result

of the discharge. The risk must be of such nature and degree that the failure to perceive it constitutes a gross deviation from the standard of care that a reasonable person would observe in the situation. See A.R.S. § 13-105(10)(D) Consequently, in order for the discharge of a firearm to be considered illegal, the tenant must have acted in a criminally negligent manner. A person is criminally negligent when their conduct grossly deviates from that of a reasonable person in similar circumstances. In order to determine criminal negligence, the court reviews the conduct of the tenant and compares it to how a reasonable person would have acted in a similar situation. If the tenant’s conduct fell below that of a reasonable person in a similar situation, then the court would find that the defendant was criminally negligent, that the discharge was illegal under A.R.S. § 133107, and that the landlord is entitled to an immediate termination under A.R.S. § 33-1368(A)(2). For example, if a tenant cleans his loaded weapon in his apartment, which shares four walls with four other apartments, his conduct may qualify as a gross deviation from what a reasonable person would do and therefore, criminally negligent. The court’s reasoning would be based on the fact that a reasonable person would likely unload the weapon or clean it at another location where an accidental discharge would not put four other residents in danger. On the contrary, a court would likely find the same scenario

for a tenant in a rural setting as not grossly deviating from what a reasonable person would do because none of the same elements of risk exist in a rural setting. Accordingly, when assessing whether to evict a tenant due to a discharge of a firearm, one must always consider the facts and circumstances surrounding the discharge of the firearm. In most cases, the court will find that any discharge of a firearm in a multi-housing property constitutes an illegal discharge of a firearm due to the proximity of other tenants, and the risk of -- potential death -- posed by the conduct. However, as mentioned previously, some tenants will discharge a gun and then contact local police to report the discharge before property managers have the opportunity to do so. If the police find that the discharge was accidental, or not illegal pursuant to the statute, they will note that information in the report. Tenants are relying on these reports to argue that the discharge was not illegal and that they cannot be evicted under A.R.S. §33-1368(A)(2). Simply because a discharge of a firearm may not be illegal, however, does not prevent a landlord from immediately terminating the lease of tenant who discharges a firearm on property. A.R.S. § 33-1368(A)(2) also states that the landlord may move for an immediate eviction based on a “…breach of the lease agreement that otherwise jeopardizes the health, safety and welfare of the landlord, the landlord’s agent or another tenant…” (emphasis added). This section of the

statute allows a landlord to immediately terminate a lease agreement if the tenant’s conduct jeopardizes the health, safety and welfare of the landlord or another tenant. So, while the discharge of a firearm may not be technically illegal under A.R.S. § 13-3107, it undoubtedly poses a risk to the health, safety and welfare of the landlord and other tenants in a multi-housing setting. Accordingly, should a tenant present evidence at a hearing or at trial indicating that the discharge of the firearm was not illegal, the landlord may still move forward with immediate termination because the conduct jeopardizes the health, safety and welfare of the landlord and other tenants. In practice, this argument has been very successful in cases seeking an immediate termination based on discharge of a firearm. q Michael R. Fletcher is an attorney with Koglmeier Law Group, PLC. They can be reached at 480-962-5353. The views expressed here are generalized advice or information. Fact-specific questions should always be referred to legal counsel. Statements and opinions expressed in these legal columns are solely those of the author or authors. This advice does not necessarily represent the views or opinions of the Arizona Multihousing Association.

Apartment News • September 2013

PRODUCTS & SERVICES GUIDE

The AMA suggests that members using services listed in the Products & Services Guide request proof of workers’ compensation insurance and contractor’s license prior to contracting work.

Reader notice: Under Arizona law, all residential and commercial contractors are required to be licensed by the state unless they fall under the handyman exemption for projects which require no building permit and are less than $750 for the total contract price. For more information or to verify the license status of an Arizona contractor, call 602-542-1525 or 888-271-9286 (toll-free outside Maricopa County) or visit www.rc.state.az.us. 24 HR RestoRation (FiRe, Flood etc.) Adanac Enterprises Corp. Statewide* . . . . . . . . . . . . . . . . (623) 266-2761 ATI Statewide* . . . . . . . . . . . . . . . . (623) 434-9445 ATI (Tucson) Tucson* . . . . . . . . . . . . . . . . . . (520) 807-9400 Belfor USA Group Statewide* . . . . . . . . . . . . . . . . (623) 434-3333 Belfor USA Group (Tucson) Statewide* . . . . . . . . . . . . . . . . (520) 408-6900 Capstone Group LLC Metro Phoenix . . . . . . . . . . . . . (480) 970-5424 Checks Restoration Statewide* . . . . . . . . . . . . . . . . (480) 619-2868 Concierge Contractors, Inc. Nationwide. . . . . . . . . . . . . . . . (623) 247-0000 Desert Dry Restoration Valleywide* . . . . . . . . . . . . . . . (602) 765-6162 Disaster Restoration, LLC Metro Phoenix . . . . . . . . . . . . . (602) 251-2300 Fine Point Finishes & DDR Statewide* . . . . . . . . . . . . . . . . (623) 465-1091 First Choice Restoration, Inc Metro PHX & Metro Tucson. . . (480) 981-1131 Interstate Restoration Nationwide* . . . . . . . . . . . . . . . (602) 714-7290 Kowalski Construction, Inc. Metro PHX* & Metro Tucson* . (602) 944-2645 Pinnacle Restoration Statewide* . . . . . . . . . . . . . . . . (480) 988-5304 Pinnacle Restoration (Tucson) Metro Tucson* . . . . . . . . . . . . . (520) 293-2770 Titan Restoration Of Tucson, Inc Metro Tucson* . . . . . . . . . . . . . (520) 888-4826

access contRol Safeguard Statewide* . . . . . . . . . . . . . . . . (480) 609-6200 Integrated Protective Systems, Inc Metro Phoenix* . . . . . . . . . . . . (623) 587-1244 Schlage Statewide . . . . . . . . . . . . . . . . . (512) 563-1977 Sun Devil Fire and Security Statewide* . . . . . . . . . . . . . . . . (623) 245-0636

adveRtising AArrow Advertising Statewide . . . . . . . . . . . . . . . . . (602) 750-7181 Apartment Finder Tucson* . . . . . . . . . . . . . . . . . . (520) 887-8500 Apartment Guide-Phoenix Valleywide . . . . . . . . . . . . . . . . (602) 484-0894 Apartments.com/Republic Media Tucson . . . . . . . . . . . . . . . . . . . (602) 444-8916 Apartments.com/Tucson Newspapers Tucson* & Surrounding Area* . (520) 573-4581 Arizona Housing Solutions LLC Statewide . . . . . . . . . . . . . . . . . (520) 505-4462 For Rent Media Solutions (Phoenix) Metro Phoenix* . . . . . . . . . . . . (602) 277-8797 For Rent Media Solutions (Tucson) Tucson* . . . . . . . . . . . . . . . . . . (520) 577-9600 Move.com Nationwide* . . . . . . . . . . . . . . . (800) 978-7368 MyCityApartments.com Statewide* . . . . . . . . . . . . . . . . (480) 239-5038 Rent.com Nationwide* . . . . . . . . . . . . . . . (310) 264-3670 Rentbits Metro Phoenix* . . . . . . . . . . . . (303) 640-3160 Tucson Apartment Guide Tucson . . . . . . . . . . . . . . . . . . . (520) 584-0088 WebListers LLC Nationwide* . . . . . . . . . . . . . . . (800) 784-2155

adveRtising analysis & tRaining LeaseHawk AZ*, CO* & UT* . . . . . . . . . . (800) 485-84304 Occupancy Solutions LLC Nationwide* . . . . . . . . . . . . . . . (800) 865-0948

adveRtising specialties & pRemiums 2incent Concept Promotions Nationwide* . . . . . . . . . . . . . . . (623) 249-7760 Brown and Bigelow - Snyder Promo Nationwide* . . . . . . . . . . . . . . . (602) 265-8818 Tortuga Promotions Nationwide* . . . . . . . . . . . . . . . (480) 966-9076

aiR conditioning/Heating systems, paRts & supplies RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . (602) 253-9376

aiR conditioning/Heating-centRal seRvices R.T. Brown Mechanical Inc. Statewide* . . . . . . . . . . . . . . . . (480) 964-3807 RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . (602) 253-9376 Sun Devil Heating & Cooling Metro Phoenix . . . . . . . . . . . . . (602) 466-1932 Tucson Appliance Company/Tucson Heating & Cooling/Tucson Furniture Tucson* & Surrounding Area* . (520) 881-1207

aiR conditioning/Heating-centRal system Badger Heating/Cooling Valleywide . . . . . . . . . . . . . . . . (480) 855-1671 Sun Devil Heating & Cooling Metro Phoenix . . . . . . . . . . . . . (602) 466-1932

aiR conditioning/Heating-geneRal seRvices Alliance Plumbing Service & Repair Phoenix. . . . . . . . . . . . . . . . . . . (480) 633-3020 Archie’s HVAC & Electric Valleywide* . . . . . . . . . . . . . . . (480) 921-8350 Arizona Comfort Solutions/West Coast Plumbing & Air Metro Phoenix* . . . . . . . . . . . . (623) 780-4550 Dal Air Conditioning & Heating, Inc. Valleywide* . . . . . . . . . . . . . . . (480) 969-0259 DP Air Corporation Metro Tucson* . . . . . . . . . . . . . (520) 622-3241 F and I Heating & Air Conditioning Metro Phoenix* . . . . . . . . . . . . (602) 218-8813 Intelligent Design Air Conditioning & Heating Metro Tucson* . . . . . . . . . . . . . (520) 333-2665

R.T. Brown Mechanical Inc. Statewide* . . . . . . . . . . . . . . . . (480) 964-3807 RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . (602) 253-9376 Sun Devil Heating & Cooling Metro Phoenix . . . . . . . . . . . . . (602) 466-1932 Sunstate Mechanical Services Statewide* . . . . . . . . . . . . . . . . (480) 998-9620 Tucson Appliance Company/Tucson Heating & Cooling/Tucson Furniture Tucson* & Surrounding Area* . (520) 881-1207 Two Seasons Heating and Cooling Valleywide* . . . . . . . . . . . . . . . (623) 935-0640

alaRm systems Lynx Alarm Metro Phoenix . . . . . . . . . . . . . (480) 840-6030 Red Hawk Fire & Security Metro Phoenix . . . . . . . . . . . . . (480) 344-6300 Red Hawk Fire & Security (Tucson) Metro Tucson . . . . . . . . . . . . . . (520) 388-1100 Safeguard Statewide* . . . . . . . . . . . . . . . . (480) 609-6200 Sun Devil Fire and Security Statewide* . . . . . . . . . . . . . . . . (623) 245-0636

answeRing seRvices Corporate Answer Nationwide* . . . . . . . . . . . . . . . (602) 244-1833 Indatus Nationwide. . . . . . . . . . . . . . . . (800) 727-4246

appliance paRts Allstate Appliance Metro Phoenix . . . . . . . . . . . . . (602) 252-6507

appliance sales Appliance Warehouse of America, Inc. Nationwide* . . . . . . . . . . . . . . . (602) 722-4017 Coinmach Service Corp. Nationwide* . . . . . . . . . . . . . . . (602) 722-6959 Mac-Gray The Laundry Room Experts Nationwide* . . . . . . . . . . . . . . . (602) 279-3399 Mac-Gray The Laundry Room Experts (Tucson) Nationwide* . . . . . . . . . . . . . . . (800) 622-4729 R & B Wholesale Distributors Statewide* . . . . . . . . . . . . . . . . (602) 272-1200 Sears Commercial Nationwide. . . . . . . . . . . . . . . . (800) 359-2000 The Home Depot Appliance Sales Nationwide* . . . . . . . . . . . . . . . (480) 797-7041 The Home Depot (Tucson) Appliance Sales Metro Tucson* . . . . . . . . . . . . . (520) 309-9756 Tucson Appliance Company/Tucson Heating & Cooling/Tucson Furniture Tucson* & Surrounding Area* . (520) 881-1207 Two Seasons Heating and Cooling Valleywide* . . . . . . . . . . . . . . . (623) 935-0640 Westar Kitchen and Bath Statewide . . . . . . . . . . . . . . . . . (602) 271-0100

appliance sales, Rentals, seRvice & paRts Appliance Parts Company Statewide* . . . . . . . . . . . . . . . . (480) 755-0006 Appliance Warehouse of America, Inc. Nationwide* . . . . . . . . . . . . . . . (602) 722-4017 Azuma Leasing Nationwide* . . . . . . . . . . . . . . . (800) 707-1188 Coinmach Service Corp. Nationwide* . . . . . . . . . . . . . . . (602) 722-6959 General Electric Company International* . . . . . . . . . . . . . . (480) 367-2900 Mac-Gray The Laundry Room Experts Nationwide* . . . . . . . . . . . . . . . (602) 279-3399 Mac-Gray The Laundry Room Experts (Tucson) Nationwide* . . . . . . . . . . . . . . . (800) 622-4729 R & B Wholesale Distributors Statewide* . . . . . . . . . . . . . . . . (602) 272-1200 The Home Depot Nationwide* . . . . . . . . . . . . . . . (480) 797-7041 The Home Depot (Tucson) Metro Tucson* . . . . . . . . . . . . . (520) 309-9756 Tucson Appliance Company/Tucson Heating & Cooling/Tucson Furniture Tucson* & Surrounding Area* . (520) 881-1207 Two Seasons Heating and Cooling Valleywide* . . . . . . . . . . . . . . . (623) 935-0640

apt. & leasing oFFice Remodel & design Eagle Valley Construction, Inc. Statewide* . . . . . . . . . . . . . . . . (480) 730-0594

apt. FiRe/wateR damage RestoRation & RepaiR Adanac Enterprises Corp. Statewide* . . . . . . . . . . . . . . . . (623) 266-2761 ATI Statewide* . . . . . . . . . . . . . . . . (623) 434-9445 ATI (Tucson) Tucson* . . . . . . . . . . . . . . . . . . (520) 807-9400 Pinnacle Restoration Statewide* . . . . . . . . . . . . . . . . (480) 988-5304 Spray Systems Environmental AZ*, CA* & NV*. . . . . . . . . . . . (480) 967-8300

aRcHitectuRal & constRuction Adolfson & Peterson Construction Nationwide. . . . . . . . . . . . . . . . (480) 345-8700

aspHalt & paving, paRking lot & dRiveway svs/sweep Ace Asphalt of Arizona, Inc. (Phoenix) Southwest U.S.* . . . . . . . . . . . . (602) 243-4100 Ace Asphalt of Arizona, Inc. (Tucson) Tucson* . . . . . . . . . . . . . . . . . . (520) 747-7700 American Asphalt Paving and Sealcoating Statewide* . . . . . . . . . . . . . . . . (602) 256-7376 Arizona Pavement Management Metro Phoenix* . . . . . . . . . . . . (877) 384-2280 Asphalt Technologies / KFM Striping and Curb Company Valleywide* . . . . . . . . . . . . . . . (602) 462-9114 Bates Paving & Sealing, Inc. Statewide* . . . . . . . . . . . . . . . . (520) 741-2100 Cactus Asphalt Statewide* . . . . . . . . . . . . . . . . (602) 370-3363 Dynamite Paving and Sealcoat, Inc. Phoenix. . . . . . . . . . . . . . . . . . . (602) 258-9588 M.R. Tanner Paving and Maintenance Statewide . . . . . . . . . . . . . . . . . (480) 633-8500

Performance Paving & Sealing, LLC Metro Phoenix* . . . . . . . . . . . . (480) 816-5305 Regional Pavement Maintenance Tucson* & Surrounding Area* . (480) 963-3416 Statewide Asphalt LLC Statewide* . . . . . . . . . . . . . . . . (480) 659-1828

association Arizona Multihousing Association Statewide* . . . . . . . . . . . . . . . . (602) 296-6200

attoRneys Andrew Hull, Attorney Valleywide* . . . . . . . . . . . . . . . (602) 230-0088 Burton Lippman Law Group, P.C. Statewide* . . . . . . . . . . . . . . . . (520) 762-4036 Dwight W. Connely, Attorney at Law Tucson . . . . . . . . . . . . . . . . . . . (520) 325-5777 J. Mark Heldenbrand, P.C Valleywide* & Tucson* . . . . . . (602) 254-3400 King & Frisch, P.C. Tucson* & Surrounding Area* . (520) 790-4061 Koglmeier Law Group, PLC Statewide* . . . . . . . . . . . . . . . . (480) 962-5353 Law Offices of Scott M. Clark, P.C. Statewide . . . . . . . . . . . . . . . . . (602) 957-7877 Lotzar Law Firm, P.C. Nationwide. . . . . . . . . . . . . . . . (480) 905-0300 Williams, Zinman and Parham P.C. Maricopa County* . . . . . . . . . . (480) 994-4732

automatic gates & access contRol Automatic Gate Systems, Inc. Statewide . . . . . . . . . . . . . . . . . (602) 267-7778 Guardian Gate Services Statewide* . . . . . . . . . . . . . . . . (480) 629-4472

BackFlow pRevention-ceRtiFied testing Affordable Fire and Safety LLC Metro Phoenix* . . . . . . . . . . . . (480) 507-2850 ABCOR, LLC Statewide* . . . . . . . . . . . . . . . . (480) 641-0100 Metro Fire Equipment Statewide* . . . . . . . . . . . . . . . . (480) 464-0509 RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . (602) 253-9376 Sun Devil Fire and Security Statewide* . . . . . . . . . . . . . . . . (623) 245-0636

Balcony & walking deck RepaiR & ResuRFacing Arizona Foam & Spray, Inc. Statewide* . . . . . . . . . . . . . . . . (480) 834-8176 Eagle Valley Construction, Inc. Statewide* . . . . . . . . . . . . . . . . (480) 730-0594

Balcony & walkway deck wateRpRooFing & RestoRation Arizona Foam & Spray, Inc. Statewide* . . . . . . . . . . . . . . . . (480) 834-8176 Central Valley Specialties Statewide* . . . . . . . . . . . . . . . . (602) 437-2046

BatH tuBs Alliance Refinishing, LLC Statewide* . . . . . . . . . . . . . . . . (623) 249-2573 Apartments Resurfacing Inc. Valleywide* . . . . . . . . . . . . . . . (602) 468-0739 Get a Grip (Tucson) Tucson* . . . . . . . . . . . . . . . . . . (520) 742-2228 RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . (602) 253-9376 Sunmaster Valleywide* & Tucson* . . . . . . (602) 268-1427

BatHRoom Renovations & counteRtop RepaiR/ReFinisH Alliance Refinishing, LLC Statewide* . . . . . . . . . . . . . . . . (623) 249-2573 Apartments Resurfacing Inc. Valleywide* . . . . . . . . . . . . . . . (602) 468-0739 Wilkinson Floor Covering, Inc. Metro Phoenix* . . . . . . . . . . . . (602) 438-2663

Bee contRol City Wide Pest Control, Inc. Statewide* . . . . . . . . . . . . . . . . (602) 944-0099 KY-KO Pest Prevention, Inc. Metro Phoenix* . . . . . . . . . . . . (480) 964-8900

Bicycle Racks Exterior Systems Statewide* . . . . . . . . . . . . . . . . (480) 990-3909

Bio HazaRd cleaning Disaster Restoration, LLC Metro Phoenix . . . . . . . . . . . . . (602) 251-2300 Fine Point Finishes & DDR Statewide* . . . . . . . . . . . . . . . . (623) 465-1091

Bio-HazaRdous waste decontamination ATI Statewide* . . . . . . . . . . . . . . . . (623) 434-9445 ATI (Tucson) Tucson* . . . . . . . . . . . . . . . . . . (520) 807-9400 Fine Point Finishes & DDR Statewide* . . . . . . . . . . . . . . . . (623) 465-1091

Bldg. inteRioR & exteRioR Renovation & design Fine Point Finishes & DDR Statewide* . . . . . . . . . . . . . . . . (623) 465-1091 In Design Interiors Valleywide* . . . . . . . . . . . . . . . (602) 330-2150

BoileR & pump seRvices Armor Plumbing & Boiler Metro PHX* & Metro Tucson* . (480) 782-9324 Benrich Service Co., Inc. Valleywide* . . . . . . . . . . . . . . . (480) 835-8220 RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . (602) 253-9376 Sunstate Mechanical Services Statewide* . . . . . . . . . . . . . . . . (480) 998-9620

Building mateRials Dogwood Building Supply Nationwide. . . . . . . . . . . . . . . . (336) 650-9724

caBinet RepaiRs, dooRs & dRaweRs Shepherd & Sons Cabinets Statewide . . . . . . . . . . . . . . . . . (602) 750-4499 Sunmaster Valleywide* & Tucson* . . . . . . (602) 268-1427

caBinet sales & installation Copperstate Cabinets LLC Metro Tucson . . . . . . . . . . . . . . (520) 777-3331

caBle tv Cox Communications (Phoenix) Valleywide* . . . . . . . . . . . . . . . (623) 328-3805 Cox Communications (Tucson) Tucson* & Surrounding Area* . (520) 629-8414

caRpet cleaning/RestoRation Arizona Carpet Care Valleywide* . . . . . . . . . . . . . . . (602) 604-8331 Colorado Carpet Cleaning CO . . . . . . . . . . . . . . . . . . . . . . (720) 374-1222 Extreme Carpet Care LLC Metro Phoenix . . . . . . . . . . . . . (480) 633-7176 Fosters Carpet Care and Repair Metro PHX & Metro Tucson. . . (480) 497-8617 Gaylord Restoration Inc. Metro Phoenix* . . . . . . . . . . . . (480) 539-2696 Palm Valley Carpet Cleaning, LLC Metro Phoenix* . . . . . . . . . . . . (323) 627-2582 Pride Carpet and Upholstery Cleaning Valleywide* . . . . . . . . . . . . . . . (602) 843-3200 Venturi Restoration & Clean Valleywide* . . . . . . . . . . . . . . . (480) 820-5555

caRpet, FlooR coveRing & patio gRass Brown Sales Statewide . . . . . . . . . . . . . . . . . (602) 914-4579 Carpeturn.com Metro PHX* & Metro Tucson* . (855) 889-6200 Criterion Brock Valleywide* . . . . . . . . . . . . . . . (602) 469-9395 Criterion Brock (Tucson) Tucson* & Surrounding Area* . (520) 790-0740 Desert Floors, Inc. Tucson . . . . . . . . . . . . . . . . . . . (520) 918-1022 Distinctive Carpets, Inc. Statewide* . . . . . . . . . . . . . . . . (520) 745-2600 J.R McDade Flooring (Phoenix) Valleywide* . . . . . . . . . . . . . . . (602) 258-7219 J.R McDade Flooring (Tucson) Metro PHX & Metro Tucson. . . (520) 294-9911 One Source Interiors Valleywide* . . . . . . . . . . . . . . . (602) 903-2545 Puckett’s Flooring Statewide* . . . . . . . . . . . . . . . . (480) 990-8191 Redi Carpet - Arizona Metro PHX & Flagstaff* . . . . . . (480) 350-9615 Redi Carpet -Tucson Metro Tucson* . . . . . . . . . . . . . (520) 884-5556 Wilkinson Floor Covering, Inc. Metro Phoenix* . . . . . . . . . . . . (602) 438-2663

caRpoRt RepaiR seRvices Diamondback Carport Repair, Inc. PHX & Tucson Areas* . . . . . . . (602) 494-1556 Sunmaster Valleywide* & Tucson* . . . . . . (602) 268-1427

cctv Integrated Protective Systems, Inc Metro Phoenix* . . . . . . . . . . . . (623) 587-1244 Sun Devil Fire and Security Statewide* . . . . . . . . . . . . . . . . (623) 245-0636

ceRamic tile & BatH Sunmaster Valleywide* & Tucson* . . . . . . (602) 268-1427

cHat seRvices Contact at Once! Statewide . . . . . . . . . . . . . . . . . (678) 909-0135

cHilleR seRvices RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . (602) 253-9376 Sunstate Mechanical Services Statewide* . . . . . . . . . . . . . . . . (480) 998-9620

cleaning seRvices - BioHazaRd Spray Systems Environmental AZ*, CA* & NV*. . . . . . . . . . . . (480) 967-8300

cleaning, JanitoRial & maintenance seRvices Gaylord Restoration Inc. Metro Phoenix* . . . . . . . . . . . . (480) 539-2696 Genie Services Valleywide* . . . . . . . . . . . . . . . (623) 582-6111 Lori Cleaning Service Metro Phoenix . . . . . . . . . . . . . (602) 410-3116 Madeline’s Meticulous, The Cleaning Specialists Valleywide* . . . . . . . . . . . . . . . (480) 659-9141

coin opeRated laundRy Excalibur Laundries, Inc Statewide* . . . . . . . . . . . . . . . . (714) 437-9000 WASH Multifamily Laundry Systems Metro PHX* & Metro Tucson* . (800) 421-6897

collection agencies Better NOI Nationwide. . . . . . . . . . . . . . . . (888) 219-9105 Collections USA, Inc. Nationwide* . . . . . . . . . . . . . . . (623) 581-2433 Law Office of James R. Vaughan, PC Statewide* . . . . . . . . . . . . . . . . (602) 279-0778 NCC Business Services Nationwide. . . . . . . . . . . . . . . . (888) 880-6020 National Credit Systems, Inc. Nationwide* . . . . . . . . . . . . . . . (800) 515-4375 U.S. Collections West, Inc. Nationwide* . . . . . . . . . . . . . . . (602) 995-3494 Wakefield and Associates, Inc. Nationwide* . . . . . . . . . . . . . . . (303) 537-2900

collections Columbia Recovery Group Western U.S . . . . . . . . . . . . . . . (877) 622-1132 J. Mark Heldenbrand, P.C. Valleywide* & Tucson* . . . . . . (602) 254-3400

commeRcial & Home Building RestoRation Cheuvront Construction Valleywide* . . . . . . . . . . . . . . . (602) 770-7733

commeRcial moRtgage BankeR Centennial Mortgage, Inc. Nationwide* . . . . . . . . . . . . . . . (480) 621-8132

Legacy Capital Advisors, LLC. Nationwide* . . . . . . . . . . . . . . . (602) 926-7426 Washington Federal Metro Phoenix* . . . . . . . . . . . . (602) 553-7434

concRete & masonRy RepaiR RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . (602) 253-9376 Sunmaster Valleywide* & Tucson* . . . . . . (602) 268-1427

concRete coatings Central Valley Specialties Statewide* . . . . . . . . . . . . . . . . (602) 437-2046 Sunmaster Valleywide* & Tucson* . . . . . . (602) 268-1427 Westcoat Statewide . . . . . . . . . . . . . . . . . (800) 250-4519

concRete sidewalk gRinding Precision Concrete Cutting Nationwide. . . . . . . . . . . . . . . . (801) 224-0025 Sunmaster Valleywide* & Tucson* . . . . . . (602) 268-1427

const. Remodeling & RepaiRRestoRation & tuRnkey Berlin Precision Construction Inc. Metro Phoenix . . . . . . . . . . . . . (480) 252-4017 Chasse Building Team Statewide . . . . . . . . . . . . . . . . . (480) 425-7777 Fine Point Finishes & DDR Statewide* . . . . . . . . . . . . . . . . (623) 465-1091 Genie Services Valleywide* . . . . . . . . . . . . . . . (623) 582-6111 Kowalski Construction, Inc. Metro PHX* & Metro Tucson* . (602) 944-2645 Pinnacle Restoration Statewide* . . . . . . . . . . . . . . . . (480) 988-5304 S.M.D. Remodeling, LLC Metro Phoenix* . . . . . . . . . . . . (602) 348-7989 SOS Builders, LLC Statewide* . . . . . . . . . . . . . . . . (602) 266-5855 Sunmaster Valleywide* & Tucson* . . . . . . (602) 268-1427 Titan Restoration Of Tucson, Inc Metro Tucson* . . . . . . . . . . . . . (520) 888-4826 United Renovations Metro Phoenix . . . . . . . . . . . . . (480) 265-8835

coRpoRate Housing Oakwood Corporate Housing (Tempe) Worldwide* . . . . . . . . . . . . . . . (480) 894-9575

counteRtop RepaiR and ReFinisHing Alliance Refinishing, LLC Statewide* . . . . . . . . . . . . . . . . (623) 249-2573 Apartments Resurfacing Inc. Valleywide* . . . . . . . . . . . . . . . (602) 468-0739 Get A Grip Resurfacing of Arizona Valleywide* . . . . . . . . . . . . . . . (480) 784-4747 NuSurface Arizona Operations, LLC Metro Phoenix* . . . . . . . . . . . . (480) 540-0215 Wilkinson Floor Covering, Inc Metro Phoenix* . . . . . . . . . . . . (602) 438-2663

cRedit-Rental HistoRy data Experian Rent Bureau Nationwide* . . . . . . . . . . . . . . . (310) 347-8126

cRime scene cleaning Bio-One Statewide* . . . . . . . . . . . . . . . . (602) 770-4972 Capstone Group LLC Metro Phoenix . . . . . . . . . . . . . (480) 970-5424 Fine Point Finishes & DDR Statewide* . . . . . . . . . . . . . . . . (623) 465-1091 Spray Systems Environmental AZ*, CA* & NV*. . . . . . . . . . . . (480) 967-8300

deck ResuRFacing Arizona Foam & Spray, Inc. Statewide* . . . . . . . . . . . . . . . . (480) 834-8176 Sunmaster Valleywide* & Tucson* . . . . . . (602) 268-1427

deck ResuRFacing, Replacement & RepaiR Hill Brothers Chemical Co. Statewide . . . . . . . . . . . . . . . . . (623) 879-9210

developeR Kitchell Development Company Phoenix. . . . . . . . . . . . . . . . . . . (602) 631-6177

doggie waste Bags Poo Prints SW- DSG Enviro-Tech Statewide* . . . . . . . . . . . . . . . . (602) 633-4994

dooRs Sunmaster Valleywide* & Tucson* . . . . . . (602) 268-1427

dooRstep tRasH pick up National Trash Valet Metro PHX* & Metro Tucson*,Nationwide*,Statewide*(480) 237-9776

dRug laB Remediation & clean up Spray Systems Environmental AZ*, CA* & NV*. . . . . . . . . . . . (480) 967-8300

dRywall dRainage systems RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . (602) 253-9376 Storm Water Pros, LLC Statewide* . . . . . . . . . . . . . . . . (480) 620-2517 Torrent Resources Statewide* . . . . . . . . . . . . . . . . (602) 268-0785

dRywall seRvices AW Drywall Services LLC Valleywide* . . . . . . . . . . . . . . . (602) 376-4456 Genie Services Valleywide* . . . . . . . . . . . . . . . (623) 582-6111 RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . (602) 253-9376 Sunmaster Valleywide* & Tucson* . . . . . . (602) 268-1427

electRical & ligHting contRactoRs & seRvices Archie’s HVAC & Electric Valleywide* . . . . . . . . . . . . . . . (480) 921-8350

*Indicates company also provides goods and services to investors and owners of smaller rental properties (Regular members with fewer than 100 units). Apartment News • September 2013

Bert’s Electric & Plumbing Tucson* & Surrounding Area* . (520) 791-7800 Border States Electric Statewide* . . . . . . . . . . . . . . . . (602) 244-0331 Digital Logic Statewide* . . . . . . . . . . . . . . . . (602) 694-0500 Haskins Electric LLC Metro Phoenix . . . . . . . . . . . . . (623) 937-3999 Kowalski Electrical Statewide* . . . . . . . . . . . . . . . . (602) 944-2645 Sunmaster Valleywide* & Tucson* . . . . . . (602) 268-1427 TAP and Sons Electric, Inc. Metro Phoenix . . . . . . . . . . . . . (480) 507-2900 Valley Wide Electric Valleywide* . . . . . . . . . . . . . . . (623) 587-0802

electRical, plumBing, ac contRactoRs Express Statewide* . . . . . . . . . . . . . . . . (480) 834-0822 Harmon Electric, Inc. Statewide* . . . . . . . . . . . . . . . . (623) 879-0010 RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . (602) 253-9376 TAP and Sons Electric, Inc. Metro Phoenix . . . . . . . . . . . . . (480) 507-2900

electRonic payment pRocessing RentPayment Nationwide. . . . . . . . . . . . . . . . (866) 289-5977

emBRoideRy & silkscReen International Corporate Apparel Nationwide* . . . . . . . . . . . . . . . (520) 293-6790 Koalaty Embroidery Inc. Nationwide* . . . . . . . . . . . . . . . (602) 926-1600

emeRgency seRvices ATI Statewide* . . . . . . . . . . . . . . . . (623) 434-9445 ATI (Tucson) Tucson* . . . . . . . . . . . . . . . . . . (520) 807-9400 Valley Protective Services, Inc. Valleywide* . . . . . . . . . . . . . . . (480) 777-0003

employment & BackgRound scReening APT Companies Inc. Nationwide*,Statewide*. . . . . . (858) 279-2787 Crimshield, Inc Nationwide. . . . . . . . . . . . . . . . (888) 422-2547

employment seRvices AAA Apartment Staffing Valleywide* . . . . . . . . . . . . . . . (602) 840-0258 ALLSTAFF Services, Inc.™ (HQ) Statewide . . . . . . . . . . . . . . . . . (602) 277-3381 ALLSTAFF Services, Inc.™ (Tucson) Statewide . . . . . . . . . . . . . . . . . (520) 296-1666 ApartmentJobs.com Nationwide* . . . . . . . . . . . . . . . (877) 682-6200 BG Staffing Metro Phoenix . . . . . . . . . . . . . (602) 385-1092 Career Strategies, Inc. Valleywide* . . . . . . . . . . . . . . . (602) 955-5811 DORADO Personnel Tucson* & Surrounding Area* . (520) 323-3350

eneRgy seRvices Bottom Line Utility Solutions, Inc. Nationwide. . . . . . . . . . . . . . . . (949) 707-1311 Promise Energy Nationwide. . . . . . . . . . . . . . . . (800) 282-2000

escRow & title seRvices Empire West Title Agency Metro Phoenix . . . . . . . . . . . . . (602) 749-7000

event cooRdinating De Atley Events & Design Metro Phoenix* . . . . . . . . . . . . (480) 544-7042

exeRcise equipment Above & Beyond Fitness Repair, LLC Valleywide* . . . . . . . . . . . . . . . (480) 272-9361 Advanced Exercise Equipment Nationwide* . . . . . . . . . . . . . . . (602) 708-3764 American Fitness Services Metro Phoenix* . . . . . . . . . . . . (480) 664-7115 Arizona Health Metro Tucson* . . . . . . . . . . . . . (520) 790-5377 Commercial Fitness Superstore Statewide* . . . . . . . . . . . . . . . . (480) 838-0555 Comm-Fit Arizona Metro Phoenix* . . . . . . . . . . . . (480) 580-0252 FitLogistix Nationwide. . . . . . . . . . . . . . . . (480) 273-4353 Gym Source Statewide . . . . . . . . . . . . . . . . . (480) 775-1496 Marathon Fitness Inc. Nationwide* . . . . . . . . . . . . . . . (800) 391-9496 Promaxima Fitness Nationwide* . . . . . . . . . . . . . . . (713) 667-9606 TEK Fitness Distributors Statewide* . . . . . . . . . . . . . . . . (480) 298-3098

Fence RepaiR & installation Automatic Gate Systems, Inc. Statewide . . . . . . . . . . . . . . . . . (602) 267-7778 Diamondback Carport Repair, Inc. PHX & Tucson Areas* . . . . . . . (602) 494-1556 Sunmaster Valleywide* & Tucson* . . . . . . (602) 268-1427

FiBeRglass RepaiR & tuBs Alliance Refinishing, LLC Statewide* . . . . . . . . . . . . . . . . (623) 249-2573 Apartments Resurfacing Inc. Valleywide* . . . . . . . . . . . . . . . (602) 468-0739 NuSurface Arizona Operations, LLC Metro Phoenix* . . . . . . . . . . . . (480) 540-0215

Financial seRvices Adolfson & Peterson Construction Nationwide. . . . . . . . . . . . . . . . (480) 345-8700 Amtrust Bank Division, New York Community Bank Metro Phoenix* . . . . . . . . . . . . (480) 947-4910 CBIZ (branch) Metro Phoenix . . . . . . . . . . . . . (602) 650-6271 Edward Jones Nationwide. . . . . . . . . . . . . . . . (480) 895-3254

FiRe & Flood RestoRation Adanac Enterprises Corp. Statewide* . . . . . . . . . . . . . . . . (623) 266-2761 Fine Point Finishes & DDR Statewide* . . . . . . . . . . . . . . . . (623) 465-1091 Har-Bro West, Inc. Metro PHX* & Metro Tucson* . (480) 449-3900 Pinnacle Restoration Statewide* . . . . . . . . . . . . . . . . (480) 988-5304 Titan Restoration Of Tucson, Inc Metro Tucson* . . . . . . . . . . . . . (520) 888-4826

FiRe alaRms Affordable Fire and Safety LLC Metro Phoenix* . . . . . . . . . . . . (480) 507-2850 Metro Fire Equipment Statewide* . . . . . . . . . . . . . . . . (480) 464-0509 Safeguard Statewide* . . . . . . . . . . . . . . . . (480) 609-6200 Sun Devil Fire and Security Statewide* . . . . . . . . . . . . . . . . (623) 245-0636

FiRe extinguisHeRs Affordable Fire and Safety LLC Metro Phoenix* . . . . . . . . . . . . (480) 507-2850 ABCOR, LLC Statewide* . . . . . . . . . . . . . . . . (480) 641-0100 Desert State Fire Statewide* . . . . . . . . . . . . . . . . (480) 264-3763 Metro Fire Equipment Statewide* . . . . . . . . . . . . . . . . (480) 464-0509 Sun Devil Fire and Security Statewide* . . . . . . . . . . . . . . . . (623) 245-0636 Wildcat Fire Protection Metro Tucson . . . . . . . . . . . . . . (623) 245-0636

FiRe HydRants Metro Fire Equipment Statewide* . . . . . . . . . . . . . . . . (480) 464-0509 RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . (602) 253-9376 Sun Devil Fire and Security Statewide* . . . . . . . . . . . . . . . . (623) 245-0636

FiRe spRinkleRs Affordable Fire and Safety LLC Metro Phoenix* . . . . . . . . . . . . (480) 507-2850 ABCOR, LLC Statewide* . . . . . . . . . . . . . . . . (480) 641-0100 Metro Fire Equipment Statewide* . . . . . . . . . . . . . . . . (480) 464-0509 Sun Devil Fire and Security Statewide* . . . . . . . . . . . . . . . . (623) 245-0636

FlooR coveRings Arizona Flooring and Interiors Statewide* . . . . . . . . . . . . . . . . (602) 327-0284 Marathon Fitness Inc. Nationwide* . . . . . . . . . . . . . . . (800) 391-9496 Mohawk Industries Statewide* . . . . . . . . . . . . . . . . (330) 620-6151 Shaw Industries Nationwide* . . . . . . . . . . . . . . . (714) 317-9999 Wilkinson Floor Covering, Inc Metro Phoenix* . . . . . . . . . . . . (602) 438-2663

FuRnituRe & upHolsteRy seRvices Cort Furniture Rentals (Tucson) Statewide* . . . . . . . . . . . . . . . . (520) 881-0070 Tucson Appliance Company/Tucson Heating & Cooling/Tucson Furniture Tucson* & Surrounding Area* . (520) 881-1207

FuRnituRe Rentals Cort. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Valleywide* & Some Tucson* . (480) 831-8851

gates-sales & seRvice Automatic Gate Systems, Inc. Statewide . . . . . . . . . . . . . . . . . (602) 267-7778

geneRal contRactoR/constRuction management Adolfson & Peterson Construction Nationwide. . . . . . . . . . . . . . . . (480) 345-8700 FSI Construction Nationwide. . . . . . . . . . . . . . . . (713) 690-5330 R & E Contracting, LLC Metro Phoenix* . . . . . . . . . . . . (623) 570-1605 Tofel Construction (Tucson) Statewide* . . . . . . . . . . . . . . . . (520) 571-0101

geneRal contRactoR-licensed/Bonded FoR comm/Res. Eagle Valley Construction, Inc. Statewide* . . . . . . . . . . . . . . . . (480) 730-0594 Element General Contractor of Arizona Metro Phoenix . . . . . . . . . . . . . (817) 375-8453 Fine Point Finishes & DDR Statewide* . . . . . . . . . . . . . . . . (623) 465-1091 Fortress General Contracting, Inc. Maricopa County* . . . . . . . . . . (480) 736-3951 GM Home Improvements Inc. Metro Phoenix* . . . . . . . . . . . . (623) 977-1748 Gorman Roofing Services, Inc. Statewide* . . . . . . . . . . . . . . . . (602) 262-2423 Marbecc Custom Designs Statewide* . . . . . . . . . . . . . . . . (480) 836-8261 MT Builders Statewide . . . . . . . . . . . . . . . . . (480) 443-3376 Seamless Services, Inc. Statewide* . . . . . . . . . . . . . . . . (480) 964-1052 Summit Builders Construction Company Statewide . . . . . . . . . . . . . . . . . (602) 840-7700 Watermark Contracting, Inc. Statewide* & CA* . . . . . . . . . . . (480) 441-1206

glass & scReen Cheaper Window Glass Valleywide* . . . . . . . . . . . . . . . (602) 995-2102 Glassbusters, Inc. Valleywide* . . . . . . . . . . . . . . . (480) 964-4664 Open Enclose LLC Metro Tucson* . . . . . . . . . . . . . (520) 358-4553

golF caRts/utility veHicles A-1 Golf Cart Leasing West of the Mississippi* . . . . . . (480) 855-7800 Golf Cars of Arizona Statewide* . . . . . . . . . . . . . . . . (520) 790-2400

gRoup puRcHasing Professional Apartment Services Nationwide* . . . . . . . . . . . . . . . (800) 875-0250

Hvac Jasper Air Metro Phoenix* . . . . . . . . . . . . (602) 814-0504

Helium & Balloons Arizona Air Boutique, Inc. Valleywide* . . . . . . . . . . . . . . . (602) 867-4606

insuRance Adams Business Dimensions, Inc. Southwest U.S.* . . . . . . . . . . . . (602) 885-9500 Beecher Carlson Insurance Agency, LLC Statewide* . . . . . . . . . . . . . . . . (602) 996-7600 Bowman & Associates Insurance Agency Phoenix*. . . . . . . . . . . . . . . . . . (800) 456-0241 CBIZ Insurance Services, Inc. Statewide . . . . . . . . . . . . . . . . . (602) 643-0102 Crest Insurance Group Nationwide* . . . . . . . . . . . . . . . (480) 839-2252 Nationwide Insurance Metro Phoenix,Nationwide . . . (602) 718-1220

Nexus Partners Insurance Solutions Metro Phoenix* . . . . . . . . . . . . (480) 422-1536 SCF Arizona Phoenix. . . . . . . . . . . . . . . . . . . (602) 631-2000 The Mahoney Group (Phoenix) Mesa. . . . . . . . . . . . . . . . . . . . . (480) 214-2712 The Mahoney Group (Tucson) Tucson* & Surrounding Area* . (520) 784-6673

insuRance-claims assistance On-Site Contents Cleaning & Restoration, Inc. Statewide* . . . . . . . . . . . . . . . . (602) 723-2534 CIBA Insurance Services Nationwide. . . . . . . . . . . . . . . . (818) 638-8525 Cox Insurance Services Statewide* . . . . . . . . . . . . . . . . (480) 907-6000 Sterling Grant & Associates, LLC Statewide* . . . . . . . . . . . . . . . . (602) 954-7200

insuRance–commeRcial Farmers Insurance - Schaffroth Agency Statewide* . . . . . . . . . . . . . . . . (480) 688-2908 Lovitt & Touche Metro Phoenix . . . . . . . . . . . . . (602) 956-2250

insuRance-puBlic adJusteR The Greenspan Company/Adjusters International Nationwide* . . . . . . . . . . . . . . . (480) 970-7869 Shull & Associates Statewide* . . . . . . . . . . . . . . . . (623) 687-8801 Skipton & Associates, Inc. Statewide* . . . . . . . . . . . . . . . . (602) 992-7577

inteRioR design Gia Venturi Interiors Metro Phoenix* . . . . . . . . . . . . (602) 914-9223 J Bella Interiors Nationwide. . . . . . . . . . . . . . . . (480) 967-2121

inteRnet access pRovideR (wiReless) Red Hot-Spot Company Metro PHX & Metro Tucson, Statewide . . . . . . . . . . . . . . . . . (520) 303-5548

inteRnet seRvices & access pRovideR Cox Communications (Phoenix) Valleywide* . . . . . . . . . . . . . . . (623) 328-3805 Cox Communications (Tucson) Tucson* & Surrounding Area* . (520) 629-8414 WLanJV Metro Phoenix* . . . . . . . . . . . . (214) 697-3991

key contRol & asset management HandyTrac Systems Key Control Systems. . . . . . Nationwide* . . . . . . . . . . . . . . . (800) 665-9994 KeyTrak, Inc. Nationwide* . . . . . . . . . . . . . . . (888) 539-8725

kitcHen & BatH ReFinisHing Alliance Refinishing, LLC Statewide* . . . . . . . . . . . . . . . . (623) 249-2573 Apartments Resurfacing Inc. Valleywide* . . . . . . . . . . . . . . . (602) 468-0739 NuSurface Arizona Operations, LLC Metro Phoenix* . . . . . . . . . . . . (480) 540-0215

landscape and tRee seRvice Desert Appeal Landscape LLC Metro Phoenix* . . . . . . . . . . . . (480) 570-5754 Silver Lands, Inc. Metro Phoenix . . . . . . . . . . . . . (702) 459-3192

landscape maintenance

Wild Briar Landscape Valleywide . . . . . . . . . . . . . . . . (480) 899-5192 Xeriscapes Unlimited, Inc. Phoenix*. . . . . . . . . . . . . . . . . . (602) 252-6434

leak locating RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . (602) 253-9376

leasing incentives AIM Cruise Incentives Nationwide* . . . . . . . . . . . . . . . (818) 706-9822

legal seRvices Bonnett, Fairbourn, Friedman & Balint, P.C. Statewide . . . . . . . . . . . . . . . . . (602) 274-1100 Dodge & Vega PLC Statewide* . . . . . . . . . . . . . . . . (480) 656-8333 Gallagher & Kennedy Phoenix. . . . . . . . . . . . . . . . . . . (602) 530-8540 Law Office of James R. Vaughan, PC Statewide* . . . . . . . . . . . . . . . . (602) 279-0778 Snell & Wilmer L.L.P. Metro Phoenix* . . . . . . . . . . . . (602) 382-6000

low income Housing pRogRam administRation HOM, Inc. Statewide* . . . . . . . . . . . . . . . . (602) 265-4640

mail Boxes Exterior Systems Statewide* . . . . . . . . . . . . . . . . (480) 990-3909

maintenance supplies AZ PARTSMASTER (Phoenix) Statewide* . . . . . . . . . . . . . . . . (602) 233-3580 AZ PARTSMASTER (Tucson) Tucson* & Surrounding Area* . (520) 573-5828 HD Supply Facilities Maintenance Valleywide* . . . . . . . . . . . . . . . (800) 431-3000 Maintenance Supply Headquarters Phoenix. . . . . . . . . . . . . . . . . . . (480) 760-4100

management consulting & tRaining Occupancy Solutions LLC Nationwide* . . . . . . . . . . . . . . . (800) 865-0948

maRketing Compzilla.com LLC Nationwide* . . . . . . . . . . . . . . . (973) 975-7820 SatisFacts Research Nationwide. . . . . . . . . . . . . . . . (866) 655-1490 Social Media Made Easy Nationwide. . . . . . . . . . . . . . . . (503) 646-8700

maRketing, ReseaRcH & statistics ALN Apartment Data, Inc. Nationwide. . . . . . . . . . . . . . . . (800) 643-6416 Compzilla.com LLC Nationwide* . . . . . . . . . . . . . . . (973) 975-7820 Pierce-Eislen AZ, CO & Southern CA . . . . . . (480) 663-1149 RealData, Inc. Southwest U.S. . . . . . . . . . . . . . (602) 789-1223 SatisFacts Research Nationwide. . . . . . . . . . . . . . . . (866) 655-1490

maRketing/lead geneRation Rentlogic Metro Phoenix* . . . . . . . . . . . . (602) 441-5294

masonRy Fence & wall RepaiR

Acacia Landscape Services, Inc. Valleywide* . . . . . . . . . . . . . . . (602) 253-7354 Desert Classic Landscaping Metro Phoenix* . . . . . . . . . . . . (602) 323-9696 Empire Landscape & Maintenance, Inc. Valleywide* . . . . . . . . . . . . . . . (602) 550-4154 Epic Landscape Construction, Inc. Metro Phoenix* . . . . . . . . . . . . (623) 516-9014 GPM Landscape Metro Phoenix . . . . . . . . . . . . . (602) 469-0652 The Groundskeeper (Gilbert) Metro Phoenix* . . . . . . . . . . . . (480) 545-0456 Landmark Land Management LLC Metro Phoenix* . . . . . . . . . . . . (602) 323-9696 ProQual Landscaping Metro Phoenix . . . . . . . . . . . . . (480) 456-0608 Quality Building Maintenance LLC Valleywide* . . . . . . . . . . . . . . . (602) 568-5944

Sunmaster Valleywide* & Tucson* . . . . . . (602) 268-1427

landscape maintenance & seRvices

Fine Point Finishes & DDR Statewide* . . . . . . . . . . . . . . . . (623) 465-1091 Kowalski Construction, Inc. Metro PHX* & Metro Tucson* . (602) 944-2645

AME Southwest Landscape and Irrigation Metro PHX & Metro Tucson. . . (480) 558-3160 Gothic Grounds Management, Inc. (Phx) Metro Phoenix . . . . . . . . . . . . . (602) 540-6917 Landscape Pros & Design LLC Metro Phoenix* . . . . . . . . . . . . (480) 228-9630 Safari Pools & Landscape Valleywide* . . . . . . . . . . . . . . . (480) 633-6494 Shamrock Landscaping, Inc. Valleywide . . . . . . . . . . . . . . . . (602) 606-7603 Silver Lands, Inc. Metro Phoenix . . . . . . . . . . . . . (702) 459-3192 SiteWorks Metro Phoenix* . . . . . . . . . . . . (480) 820-1600 Tree Pros, LLC Valleywide* . . . . . . . . . . . . . . . (602) 216-0400 Waddell Landscape Metro Phoenix* . . . . . . . . . . . . (623) 536-2200

landscape mateRial All Rock Supply Metro Phoenix . . . . . . . . . . . . . (480) 760-5951

landscape spRinkleR seRvices Sexton Pest Control Valleywide* . . . . . . . . . . . . . . . (602) 942-3653

landscaping seRvices Carescape Valleywide . . . . . . . . . . . . . . . . (623) 583-8700 Catalina Landscape Maintenance Tucson . . . . . . . . . . . . . . . . . . . (520) 887-1204 Creative Cactus Metro Phoenix* . . . . . . . . . . . . (602) 999-1494 Details Landscaping Valleywide . . . . . . . . . . . . . . . . (623) 435-7207 Fortis Landcare Metro Phoenix* . . . . . . . . . . . . (602) 254-4447 Horticulture Unlimited, Inc. Metro Tucson . . . . . . . . . . . . . . (520) 321-4678 IDT Landscaping LLC Valleywide* . . . . . . . . . . . . . . . (480) 829-8530 ProQual Landscaping Metro Phoenix . . . . . . . . . . . . . (480) 456-0608 PureGreen Landscape Metro Phoenix . . . . . . . . . . . . . (480) 675-7709 Sexton Pest Control Valleywide* . . . . . . . . . . . . . . . (602) 942-3653 The Groundskeeper (Tucson) Statewide* . . . . . . . . . . . . . . . . (520) 571-1575

misting Aqua Science Metro Phoenix*,Metro Tucson* (480) 444-7680

mold & asBestos Remediation ATI Statewide* . . . . . . . . . . . . . . . . (623) 434-9445 ATI (Tucson) Tucson* . . . . . . . . . . . . . . . . . . (520) 807-9400 Fine Point Finishes & DDR Statewide* . . . . . . . . . . . . . . . . (623) 465-1091 Pinnacle Restoration Statewide* . . . . . . . . . . . . . . . . (480) 988-5304 Spray Systems Environmental AZ*, CA* & NV*. . . . . . . . . . . . (480) 967-8300

mold Removal & clean up

moRtgage lendeR Johnson Capital Nationwide. . . . . . . . . . . . . . . . (602) 957-1112 Washington Federal (Tucson) Metro Tucson* . . . . . . . . . . . . . (520) 219-2957

moRtgage, Real estate & insuRance seRvices Amerifirst Financial, Inc. Metro Phoenix* . . . . . . . . . . . . (602) 743-4509 Keystone Commercial Capital Nationwide* . . . . . . . . . . . . . . . (602) 997-3810

moving & stoRage On The Move, Inc. Nationwide* . . . . . . . . . . . . . . . (800) 645-9949

neigHBoRHood Revitalization Phoenix Revitalization Corporation (non-profit) Phoenix*. . . . . . . . . . . . . . . . . . (602) 259-6895

odoR elimination Biosweep of Phoenix Statewide* . . . . . . . . . . . . . . . . (602) 639-1902 Fine Point Finishes & DDR Statewide* . . . . . . . . . . . . . . . . (623) 465-1091 Odor-Away.com Nationwide* . . . . . . . . . . . . . . . (520) 971-2166

online leasing VaultWare Nationwide* . . . . . . . . . . . . . . . (480) 905-3668

online Rent payments Property Solutions Nationwide* . . . . . . . . . . . . . . . (602) 324-9223

paging systems Corporate Answer Nationwide* . . . . . . . . . . . . . . . (602) 244-1833

paint & coatings BEHR Paint Corporation/ Kilz. . . . . . . . . . . . . . . Metro Phoenix*,Metro Tucson*, Nationwide*, Statewide* . . . . . . . . . . . . . . . . (505) 307-0778 BEHR Paint Corporation/ Kilz (Tucson branch) Metro Tucson* . . . . . . . . . . . . . (520) 338-0455

paint & ResuRFacing Nu Systems Contract Services, Inc. Metro PHX* & Metro Tucson* . (602) 931-8900

painting seRvices A&H Painting, Inc. Metro Phoenix* . . . . . . . . . . . . (602) 439-1484 A Real Deal Painting Statewide* . . . . . . . . . . . . . . . . (623) 362-9561 Accent Painting & Construction Inc. Statewide . . . . . . . . . . . . . . . . . (480) 614-5839 CertaPro Painters Statewide* . . . . . . . . . . . . . . . . (480) 962-8180 Dunn-Edwards Paint Corporation (Tucson) Metro Tucson* . . . . . . . . . . . . . (520) 444-6011 Empire Community Painting Statewide* . . . . . . . . . . . . . . . . (480) 560-8525 Gaylord Restoration Inc. Metro Phoenix* . . . . . . . . . . . . (480) 539-2696 Genie Services Valleywide* . . . . . . . . . . . . . . . (623) 582-6111 Giant Painting and Construction, Inc. Metro Phoenix . . . . . . . . . . . . . (602) 993-4681 Imperial Contracting Valleywide* . . . . . . . . . . . . . . . (480) 892-9157 Indigo Painting Valleywide* . . . . . . . . . . . . . . . (602) 304-0800 Investment Painting Services, Inc. Valleywide* . . . . . . . . . . . . . . . (602) 242-5737 Life Paint Company Metro Phoenix . . . . . . . . . . . . . (562) 944-6391 Metzger’s Painting Professionals, Inc. Valleywide* . . . . . . . . . . . . . . . (602) 672-5069 Paramount Painting, Inc. Valleywide* . . . . . . . . . . . . . . . (602) 369-5717 Synergy Painting, Inc. AZ*, CO* & UT* . . . . . . . . . . . (602) 469-8449 Turnover Painters, LLC Metro Phoenix* . . . . . . . . . . . . (602) 753-8876 Watermark Contracting, Inc. Statewide* & CA* . . . . . . . . . . . (480) 441-1206

painting supplies Dunn-Edwards Paint Corporation (Phoenix) Statewide* . . . . . . . . . . . . . . . . (602) 689-5136 Glidden Professional Metro Phoenix* . . . . . . . . . . . . (480) 948-0757 PPG Pittsburgh Paints Nationwide* . . . . . . . . . . . . . . . (602) 956-1150 Sherwin-Williams Statewide* . . . . . . . . . . . . . . . . (602) 861-3171

paRking lot & dRiveway seRvices Performance Paving & Sealing, LLC Metro Phoenix* . . . . . . . . . . . . (480) 816-5305 Swaine Asphalt Corp. Metro Phoenix . . . . . . . . . . . . . (602) 371-3410

pavement maintenance Asphalt Technologies / KFM Striping and Curb Company Valleywide* . . . . . . . . . . . . . . . (602) 462-9114 Bates Paving & Sealing, Inc. Statewide* . . . . . . . . . . . . . . . . (520) 741-2100 Cactus Asphalt Statewide* . . . . . . . . . . . . . . . . (602) 370-3363 Dunn-Edwards Paint Corporation (Tucson) Metro Tucson* . . . . . . . . . . . . . (520) 444-7240 Dynamite Paving and Sealcoat, Inc. Phoenix. . . . . . . . . . . . . . . . . . . (602) 258-9588 M.R. Tanner Paving and Maintenance Statewide . . . . . . . . . . . . . . . . . (480) 633-8500 Morgan Pavement AZ*, NM* & NV* . . . . . . . . . . . (480) 646-4781 Performance Paving & Sealing, LLC Metro Phoenix* . . . . . . . . . . . . (480) 816-5305 SealMaster AZ Statewide* . . . . . . . . . . . . . . . . (602) 253-4660 Swaine Asphalt Corp. Metro Phoenix . . . . . . . . . . . . . (602) 371-3410

payRoll, aso,peo Oasis Outsourcing Statewide* . . . . . . . . . . . . . . . . (602) 405-7033

pest contRol seRvices All Bed Bugs Begone, LLC Statewide* . . . . . . . . . . . . . . . . (480) 659-9011 Amera Sun City Pest Control Metro Phoenix* . . . . . . . . . . . . (623) 979-6467 Arizona Exterminating Company Metro Phoenix* . . . . . . . . . . . . (602) 275-8555 Arizona Pest Squad, LLC Metro Phoenix . . . . . . . . . . . . . (480) 544-1115 Atomic Pest Control Statewide* . . . . . . . . . . . . . . . . (480) 495-2337 Burns Pest Elimination (Phoenix) Statewide* . . . . . . . . . . . . . . . . (602) 971-4782 Burns Pest Elimination (Tucson) Tucson* . . . . . . . . . . . . . . . . . . (520) 882-4776 City Wide Pest Control, Inc. Statewide* . . . . . . . . . . . . . . . . (602) 944-0099 Eliminex Termite & Pest Control Metro Phoenix* . . . . . . . . . . . . (602) 942-2847 KY-KO Pest Prevention, Inc. Metro Phoenix* . . . . . . . . . . . . (480) 964-8900 Mike’s Swat Team Pest and Termite Control Valleywide* . . . . . . . . . . . . . . . (602) 944-7700 Northwest Exterminating-Tucson Tucson . . . . . . . . . . . . . . . . . . . (520) 888-5779 Nose Knows LLC Metro Phoenix* . . . . . . . . . . . . (480) 370-4767 Orkin Pest Control Nationwide* . . . . . . . . . . . . . . . (602) 278-7051 Sexton Pest Control Valleywide* . . . . . . . . . . . . . . . (602) 942-3653 Smart Pest Solutions Valleywide* . . . . . . . . . . . . . . . (480) 621-8438 Terminix Metro Phoenix . . . . . . . . . . . . . (602) 431-4980 Terminix Int. (Tucson) Metro Tucson . . . . . . . . . . . . . . (520) 838-2634 Western Exterminator Company Metro PHX* & Metro Tucson* . (602) 273-1681

pet waste clean up & Removal Poo Prints SW- DSG Enviro-Tech Statewide* . . . . . . . . . . . . . . . . (602) 633-4994

pigeon contRol KY-KO Pest Prevention, Inc. Metro Phoenix* . . . . . . . . . . . . (480) 964-8900 Terminix Metro Phoenix . . . . . . . . . . . . . (602) 431-4980

pipe Renewal & RestoRation RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . (602) 253-9376

*Indicates company also provides goods and services to investors and owners of smaller rental properties (Regular members with fewer than 100 units). 26

Apartment News • September 2013

playgRound maintenance & contRactoR Safe and Sound Playgrounds Statewide* . . . . . . . . . . . . . . . . (480) 888-8784

plumBeRs Alliance Plumbing Service & Repair Phoenix. . . . . . . . . . . . . . . . . . . (480) 633-3020 Marlin Services Metro Phoenix* . . . . . . . . . . . . (602) 470-1040

plumBing contRactoRs & seRvices Alliance Plumbing Service & Repair Phoenix. . . . . . . . . . . . . . . . . . . (480) 633-3020 Arizona Plumbing Services, Inc. Maricopa County* . . . . . . . . . . (602) 442-8757 Armor Plumbing & Boiler MetroPHX* & Metro Tucson*. . (480) 782-9324 Belsito Plumbing LLC Statewide* . . . . . . . . . . . . . . . . (480) 425-9900 Benrich Service Co., Inc. Valleywide* . . . . . . . . . . . . . . . (480) 835-8220 D.W. Plumbing and Maintenance Inc. Metro Phoenix* . . . . . . . . . . . . (602) 789-1920 Delta Mechanical, Inc. Metro Phoenix* . . . . . . . . . . . . (480) 898-0007 Grace Plumbing Services, Inc. Valleywide* . . . . . . . . . . . . . . . (480) 704-3785 Plumb Plumbing LLC Pima County* . . . . . . . . . . . . . . (520) 629-0504 RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . (602) 253-9376 RKS Plumbing & Mechanical Inc. Metro Phoenix* . . . . . . . . . . . . (602) 966-1866 Rooter 2000 Plumbing and Drain Valleywide . . . . . . . . . . . . . . . . (480) 967-5943 West Coast Plumbing & Air Metro Phoenix* . . . . . . . . . . . . (623) 582-1117

plumBing FixtuRes & supplies Ferguson Enterprises, Inc. Tucson* & Surrounding Area* . (520) 792-1700 Plumbing Suppliers Inc. Metro Tucson* . . . . . . . . . . . . . (520) 326-6433

plumBing pRoducts manuFactuReR Moen Incorporated Nationwide* . . . . . . . . . . . . . . . (440) 962-2000

political consulting Capitol Consulting, LLC Phoenix. . . . . . . . . . . . . . . . . . . (602) 712-1121

pool FuRnituRe manuFactuReR Leisure Creations Nationwide. . . . . . . . . . . . . . . . (866) 765-6726 Texacraft Tropic Craft Nationwide. . . . . . . . . . . . . . . . (800) 327-1541

pool/patio FuRnituRe-ReFuRBisHing Sun Patio Furniture Nationwide* . . . . . . . . . . . . . . . (480) 227-2776 Two Kings Hospitality Metro Phoenix* . . . . . . . . . . . . (602) 843-2121

pRinting & maRketing Allegra-Integrated Marketing & Print Solutions Metro Phoenix*,Nationwide*. . (480) 941-4842 DP Solutions, Inc. Metro Tucson . . . . . . . . . . . . . . (520) 393-3551

SIGNWORX Nationwide* . . . . . . . . . . . . . . . (602) 268-1875

pRocess seRvice & evictions AAA Landlord Services, Inc./Investigative Screening Nationwide* . . . . . . . . . . . . . . . (480) 668-5953

pRoFessional poopeR scoopeR & poRteR seRvice Poo Prints SW- DSG Enviro-Tech Statewide* . . . . . . . . . . . . . . . . (602) 633-4994

pRopeRty management soFtwaRe AppFolio, Inc. Nationwide* . . . . . . . . . . . . . . . (805) 617-2163 Property Management EZ, LLC Metro Tucson* . . . . . . . . . . . . . (520) 250-2274 Yardi Systems, Inc. Nationwide* . . . . . . . . . . . . . . . (805) 699-2040

pRopeRty tax consulting R.L. Cohen & Associates, Inc. Statewide* . . . . . . . . . . . . . . . . (602) 640-9777

puBlic HealtH American Lung Association in Arizona Metro Phoenix* . . . . . . . . . . . . (602) 258-7505 Maricopa County Tobacco Use Prevention Program Maricopa County . . . . . . . . . . . (602) 372-7272

puRcHasing Buyers Access Statewide* . . . . . . . . . . . . . . . . (303) 991-5559

Real estate BRokeRs/commeRcial CB Richard Ellis Worldwide . . . . . . . . . . . . . . . . (602) 735-5555 Marcus & Millichap (Cliff David) Valleywide* . . . . . . . . . . . . . . . (602) 952-9669 Marcus & Millichap (Pete TeKampe) Metro Phoenix* . . . . . . . . . . . . (602) 952-9669 Marcus & Millichap (Richard Butler) Metro PHX & Metro Tucson. . . (602) 952-9669 Transwestern Commercial Services Valleywide* . . . . . . . . . . . . . . . (602) 956-5000

Real estate BRokeRs/multi-Family Apartment Realty Advisors Statewide* . . . . . . . . . . . . . . . . (602) 252-4232 Elan Residential Metro Phoenix* . . . . . . . . . . . . (480) 656-2565 Joseph Bernard Investment Real Estate Metro Phoenix*,Metro Tucson*,Statewide* . . . . . . . . . . . . . . . . . . . . . . . . . (480) 305-5600

Real estate seRvices/consulting Adolfson & Peterson Construction Nationwide. . . . . . . . . . . . . . . . (480) 345-8700 Michael A. Lieb, Ltd. Metro Phoenix . . . . . . . . . . . . . (602) 870-9741

ReFinisHing/ResuRFacing Alliance Refinishing, LLC Statewide* . . . . . . . . . . . . . . . . (623) 249-2573 Apartments Resurfacing Inc. Valleywide* . . . . . . . . . . . . . . . (602) 468-0739 Metro Resurface Statewide* . . . . . . . . . . . . . . . . (602) 253-6732 NuSurface Phoenix Metro, LP Statewide* . . . . . . . . . . . . . . . . (602) 395-2007

480.963.3416

ReFuse Removal & Recycling seRvices Republic Services Valleywide* . . . . . . . . . . . . . . . (602) 442-5997 Republic Services Tucson Pima County* . . . . . . . . . . . . . . (520) 745-8820

Renovation supplies Renovations Plus Nationwide. . . . . . . . . . . . . . . . (303) 465-9009

RenteRs insuRance Assurant Specialty Property Nationwide. . . . . . . . . . . . . . . . (702) 824-1384 Bader Company Nationwide. . . . . . . . . . . . . . . . (888) 223-3726 Better NOI Nationwide. . . . . . . . . . . . . . . . (888) 219-9105 Renters Legal Liability, LLC Nationwide* . . . . . . . . . . . . . . . (801) 994-0237

Rent payment By payRoll deduction SteadyPay Payment Solutions Nationwide* . . . . . . . . . . . . . . . (877) 632-9093

Reputation management SatisFacts Research Nationwide. . . . . . . . . . . . . . . . (866) 655-1490

Resident ReFeRRal seRvices Apartment Hunters . . . . . . . . . . . . . Valleywide* (602) 863-1500

Retention/Resident seRvices AIM Cruise Incentives Nationwide* . . . . . . . . . . . . . . . (818) 706-9822 Apartment Life Statewide . . . . . . . . . . . . . . . . . (623) 243-0120 SatisFacts Research Nationwide. . . . . . . . . . . . . . . . (866) 655-1490

Revenue management soFtwaRe Rainmaker Nationwide. . . . . . . . . . . . . . . . (678) 578-5700

RooF coatings Arizona Foam & Spray, Inc. Statewide* . . . . . . . . . . . . . . . . (480) 834-8176 Coating & Foam Solutions LLC Metro Phoenix . . . . . . . . . . . . . (602) 399-0784 Pro-Tech Products Statewide* . . . . . . . . . . . . . . . . (480) 945-9303 Red Mountain Roofing, LLC. Metro PHX* & Metro Tucson* . (480) 268-7379 RenCo, LLC Statewide* . . . . . . . . . . . . . . . . (602) 867-9386 Roofing Southwest AZ*, NV* & South CA*. . . . . . . (480) 752-8550

RooFing seRvices Arizona Foam & Spray, Inc. Statewide* . . . . . . . . . . . . . . . . (480) 834-8176 ATI Statewide* . . . . . . . . . . . . . . . . (623) 434-9445 ATI (Tucson) Tucson* . . . . . . . . . . . . . . . . . . (520) 807-9400 Broken Arrow Construction Company Statewide* . . . . . . . . . . . . . . . . (480) 890-2322 Diversified Roofing Corporation Metro Phoenix,Metro Tucson. . (602) 850-8265

Diversified Roofing Corporation of Tucson Metro Tucson . . . . . . . . . . . . . . (520) 670-1004 Gryphon Companies, Inc. . . . . . . . . Statewide* (480) 994-5500 Inca Roofing, Inc. . . . . . . . . . . . . . . . Statewide* (602) 544-0998 Jim Brown & Sons Roofing Co. Inc Statewide* . . . . . . . . . . . . . . . . (623) 247-9252 KY-KO Roofing Systems . . . . . . . Metro Phoenix (602) 944-4600 Legacy Roofing LLC Statewide* . . . . . . . . . . . . . . . . (623) 581-0274 Paramount Roofing Metro Phoenix* . . . . . . . . . . . . (480) 292-7929 Rain Man Roofing & Waterproofing Services, Inc. Statewide* . . . . . . . . . . . . . . . . (623) 670-2835 Red Mountain Roofing, LLC. Metro PHX* & Metro Tucson* . (480) 268-7379 RenCo, LLC Statewide* . . . . . . . . . . . . . . . . (602) 867-9386 Roofing Southwest AZ*, NV* & South CA*. . . . . . . (480) 752-8550 Seamless Services, Inc. Statewide* . . . . . . . . . . . . . . . . (480) 964-1052 Starkweather Roofing, Inc Statewide* . . . . . . . . . . . . . . . . (602) 997-0529 Sunmaster Valleywide* & Tucson* . . . . . . (602) 268-1427 Sunvek Metro Phoenix* . . . . . . . . . . . . (623) 349-7663 Titan Restoration Of Tucson, Inc Metro Tucson* . . . . . . . . . . . . . (520) 888-4826 United Asset Services Nationwide* . . . . . . . . . . . . . . . (602) 340-8274 Western Roofing Systems, Inc. AZ*, NV* & South CA*. . . . . . . (480) 967-8073

RuB systems Conservice Utility Management & Billing Nationwide* . . . . . . . . . . . . . . . (866) 866-0333

scReening seRvices AmRent Nationwide* . . . . . . . . . . . . . . . (855) 214-4743

scReening seRvices/cRedit RepoRts AAA Landlord Services, Inc./Investigative Screening Nationwide* . . . . . . . . . . . . . . . (480) 668-5953 Airfactz Nationwide* . . . . . . . . . . . . . . . (800) 729-7776 Better NOI Nationwide. . . . . . . . . . . . . . . . (888) 219-9105 Contemporary Information Corporation Nationwide* . . . . . . . . . . . . . . . (800) 754-0009 CoreLogic SafeRent Nationwide* . . . . . . . . . . . . . . . (623) 670-3273 Credit Plus, Inc. Nationwide. . . . . . . . . . . . . . . . (800) 258-3488 First Advantage Nationwide* . . . . . . . . . . . . . . . (480) 272-7862 Investigative Screening Valleywide* . . . . . . . . . . . . . . . (480) 305-1350 National Tenant Network - Arizona (NTN-AZ) Nationwide* . . . . . . . . . . . . . . . (480) 607-5288 On-Site.com Nationwide* . . . . . . . . . . . . . . . (602) 616-3279 RealPage, Inc. Worldwide* . . . . . . . . . . . . . . . (877) 325-7243

Reliable Background Screening Nationwide* . . . . . . . . . . . . . . . (602) 870-7711 The Screening Pros Nationwide* . . . . . . . . . . . . . . . (602) 540-8786 TransUnion Nationwide* . . . . . . . . . . . . . . . (312) 985-2946

secuRity deposit alteRnatives Better NOI Nationwide. . . . . . . . . . . . . . . . (888) 219-9105 SureDeposit Nationwide. . . . . . . . . . . . . . . . (800) 531-7873

secuRity guaRd seRvices A Urban Tactical Security Metro Phoenix* . . . . . . . . . . . . (602) 328-0005 Blue Steel Security Services Statewide* . . . . . . . . . . . . . . . . (602) 283-4827 Eagle Eye Security Services, LLC Metro PHX* & Metro Tucson* . (623) 826-2067 Emerald Security Group Metro PHX* & Metro Tucson* . (623) 251-6056 Layne Security LLC Metro Phoenix*,PHX* & Surrounding Area* . . . . . . . . . . . . . . . . . . . . . . . . . (623) 377-6847 Omega Protective Services LLC Metro Phoenix* . . . . . . . . . . . . (480) 699-5460

secuRity seRvices A Urban Tactical Security Metro Phoenix* . . . . . . . . . . . . (602) 328-0005 Bishop Security, Inc. Metro Tucson* . . . . . . . . . . . . . (520) 797-9409 Core Security Services Statewide* . . . . . . . . . . . . . . . . (602) 518-6597 Multicom, Inc. Valleywide* . . . . . . . . . . . . . . . (602) 244-1100 Securitas Security Services USA Nationwide* . . . . . . . . . . . . . . . (602) 414-3659 SSignal 88 Security Valleywide* . . . . . . . . . . . . . . . (623) 580-9416 Tatalovich & Associates, Inc. Phoenix. . . . . . . . . . . . . . . . . . . (602) 264-0007 Valley Protective Services, Inc. Valleywide* . . . . . . . . . . . . . . . (480) 777-0003

selF stoRage/veHicle stoRage Business Property Trust Metro Phoenix . . . . . . . . . . . . . (503) 278-3434

seweR & dRain cleaning RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . (602) 253-9376

seweR line cameRaing RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . (602) 253-9376

sHopping evaluations SatisFacts Research Nationwide. . . . . . . . . . . . . . . . (866) 655-1490

signs Fusion Sign and Design Nationwide* . . . . . . . . . . . . . . . (602) 288-8903 SIGNWORX Nationwide* . . . . . . . . . . . . . . . (602) 268-1875 Tile Signs & Graphics Statewide . . . . . . . . . . . . . . . . . (480) 967-6029

regionalaz.com

*Indicates company also provides goods and services to investors and owners of smaller rental properties (Regular members with fewer than 100 units). Apartment News â&#x20AC;˘ September 2013

social netwoRking The I Too Corp Nationwide* . . . . . . . . . . . . . . . (920) 254-9400

soFtwaRe FoR apaRtment/Residential pRopeRty mgmt AmSI Nationwide. . . . . . . . . . . . . . . . (404) 644-3203 eSupply Systems, LLC Nationwide. . . . . . . . . . . . . . . . (210) 979-6670

solaR eneRgy Harmon Solar Statewide* . . . . . . . . . . . . . . . . (623) 879-0010

solaR wateR Heating Aqua Science Metro Phoenix*,Metro Tucson* (480) 444-7680

steps Diamondback Carport Repair, Inc. PHX & Tucson Areas* . . . . . . . (602) 494-1556 Neece Precast & Supply Phoenix. . . . . . . . . . . . . . . . . . . (602) 242-1869 STIMCO Precast Products Nationwide* . . . . . . . . . . . . . . . (480) 898-8132 Sunmaster Valleywide* & Tucson* . . . . . . (602) 268-1427

stReet sweeping All City/Tri City Power Sweep Valleywide* . . . . . . . . . . . . . . . (602) 678-0059 Epic Sweeping Service Valleywide* . . . . . . . . . . . . . . . (623) 516-9014 Sunstate Sweeping, Inc. Valleywide* . . . . . . . . . . . . . . . (602) 415-1506 Sunstate Sweeping, LLC. (Tucson) Tucson* & Surrounding Area* . (520) 293-0400

suB-FlooRing Genie Services Valleywide* . . . . . . . . . . . . . . . (623) 582-6111 Sunmaster Valleywide* & Tucson* . . . . . . (602) 268-1427

suB-meteRing Comptrol Technologies Valleywide* & Tucson* . . . . . . (602) 392-2292 Conservice Utility Management & Billing . . . . . Nationwide* . . . . . . . . . . . . . . . (866) 866-0333 Minol USA Statewide . . . . . . . . . . . . . . . . . (888) 766-1253 National Exemption Service, Inc. Nationwide. . . . . . . . . . . . . . . . (800) 241-8651 NWP Services Corporation Nationwide* . . . . . . . . . . . . . . . (949) 735-2625 Spectrum Phoenix, LLC dba Edison Micro Utilities Statewide* . . . . . . . . . . . . . . . . (602) 274-1030 Utilities Management Concepts, Inc. Nationwide. . . . . . . . . . . . . . . . (626) 303-5553

supplies - electRical, HaRdwaRe & plumBing Wilmar Industries, Inc. Valleywide . . . . . . . . . . . . . . . . (800) 345-3002

swimming pool deck ResuRFacing Coral Pools, Inc. Statewide* . . . . . . . . . . . . . . . . (480) 831-7932

Imagine Architectural Concrete, LLC. Statewide . . . . . . . . . . . . . . . . . (480) 557-5533 Superior Pool Construction Statewide . . . . . . . . . . . . . . . . . (602) 395-0700

swimming pool design, const. & Remodel Coral Pools, Inc. Statewide* . . . . . . . . . . . . . . . . (480) 831-7932 Desert Tropics Custom Pools, Inc. Metro Phoenix* . . . . . . . . . . . . (602) 787-1603

swimming pool Renovation commeRcial Coral Pools, Inc. Statewide* . . . . . . . . . . . . . . . . (480) 831-7932 Desert Tropics Custom Pools, Inc Metro Phoenix* . . . . . . . . . . . . (602) 787-1603

swimming pool RepaiR & Remodel Coral Pools, Inc. Statewide* . . . . . . . . . . . . . . . . (480) 831-7932 Safari Pools & Landscape Valleywide* . . . . . . . . . . . . . . . (480) 633-6494

swimming pool ResuRFacing Coral Pools, Inc. Statewide* . . . . . . . . . . . . . . . . (480) 831-7932 Desert Tropics Custom Pools, Inc. Metro Phoenix* . . . . . . . . . . . . (602) 787-1603

swimming pool supplies & cHemicals Coral Pools, Inc. Statewide* . . . . . . . . . . . . . . . . (480) 831-7932 Leslie’s Poolmart Inc. Valleywide* . . . . . . . . . . . . . . . (602) 366-3926 Maddy’s Pool Supply and Service Metro Phoenix* . . . . . . . . . . . . (480) 840-6370 Natural Chemistry Statewide* . . . . . . . . . . . . . . . . (800) 753-1233 Specialty Cleaning Valleywide* & Metro Tucson* . (480) 241-7525

tecHnology consulting LeeShanok Network Solutions Statewide* . . . . . . . . . . . . . . . . (520) 888-9122 LeeShanok Network Solutions (Phoenix) Statewide* . . . . . . . . . . . . . . . . (602) 277-5757 OneCallNow.com AZ*, CA* & NV*. . . . . . . . . . . . (818) 815-8620

tecHnology: mass messaging seRvice OneCallNow.com AZ*, CA* & NV*. . . . . . . . . . . . (818) 815-8620

telepHone answeRing & messaging systems Answer Phoenix Metro PHX* & Metro Tucson* . (602) 248-8080 Corporate Answer Nationwide* . . . . . . . . . . . . . . . (602) 244-1833

telepHone systems Century Link Statewide* . . . . . . . . . . . . . . . . (800) 366-8201 Cox Communications (Phoenix) Valleywide* . . . . . . . . . . . . . . . (623) 328-3805 Cox Communications (Tucson) Tucson* & Surrounding Area* . (520) 629-8414

teRmite elimination City Wide Pest Control, Inc. Statewide* . . . . . . . . . . . . . . . . (602) 944-0099 KY-KO Pest Prevention, Inc. Metro Phoenix* . . . . . . . . . . . . (480) 964-8900 Terminix Int. (Tucson) Metro Tucson . . . . . . . . . . . . . . (520) 838-2634

towing & paRking enFoRcement AMP Towing & Recovery Statewide* . . . . . . . . . . . . . . . . (602) 437-1849 Arizona Parking Management by Bronco Metro Tucson* . . . . . . . . . . . . . (520) 885-1925 Charity Towing Metro Phoenix . . . . . . . . . . . . . (602) 249-2169 Go Green Environmental Metro Phoenix* . . . . . . . . . . . . (480) 274-0043

towing seRvice All City Towing Valleywide* . . . . . . . . . . . . . . . (480) 255-2489 All Valley Impound/United Road Towing Valleywide* . . . . . . . . . . . . . . . (602) 523-3322 Kwik Tow Valleywide* . . . . . . . . . . . . . . . (623) 444-1020 R & M Towing LLC Valleywide . . . . . . . . . . . . . . . . (602) 415-1565 SWAT Towing & Parking Enforcement Towing Service Valleywide* . . . . . . . . . . . . . . . (480) 644-8181

tRee seRvice All Year Round Expert Tree Care Metro PHX* & Metro Tucson* . (602) 647-4747 Arizona Treeworks Valleywide* . . . . . . . . . . . . . . . (602) 841-2900 Phoenix Tree Service, Inc. Valleywide* . . . . . . . . . . . . . . . (602) 866-2013 Premier Tree Service Inc Valleywide* . . . . . . . . . . . . . . . (602) 550-4154 ProQual Landscaping Metro Phoenix . . . . . . . . . . . . . (480) 456-0608 Silver Lands, Inc. Metro Phoenix . . . . . . . . . . . . . (702) 459-3192 Top Leaf Tree Service Metro Phoenix* . . . . . . . . . . . . (480) 833-6465 Tree Doctors, Inc. East Valley*. . . . . . . . . . . . . . . . (480) 844-4037 Tree Pros, LLC Valleywide* . . . . . . . . . . . . . . . (602) 216-0400

utilities APS Statewide* . . . . . . . . . . . . . . . . (602) 250-2966 Conservice Utility Management & Billing Nationwide* . . . . . . . . . . . . . . . (866) 866-0333 Salt River Project (SRP) Valleywide* . . . . . . . . . . . . . . . (602) 236-4480 Southwest Gas Corporation Metro Phoenix*,Metro Tucson* (602) 395-4070

utility allocation Billing Comptrol Technologies Valleywide* & Tucson* . . . . . . (602) 392-2292 Multifamily Utility Company Nationwide* . . . . . . . . . . . . . . . (800) 266-0968

utility Bill auditing

wateR HeateRs

National Exemption Service, Inc. Nationwide. . . . . . . . . . . . . . . . (800) 241-8651

vending seRvices Larsen Vending Metro Phoenix* . . . . . . . . . . . . (602) 257-8727 Vilar Vending, Inc. Metro Phoenix . . . . . . . . . . . . . (480) 502-0905

video liBRaRy DVD in Demand Statewide* . . . . . . . . . . . . . . . . (480) 234-9684 Resident Entertainment Services Nationwide* . . . . . . . . . . . . . . . (623) 399-8859

video mysteRy sHopping

Benrich Service Co., Inc. Valleywide* . . . . . . . . . . . . . . . (480) 835-8220 RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . (602) 253-9376

wateR vending Arjencia Water Metro Tucson . . . . . . . . . . . . . . (520) 882-0200 RainMaker Technologies Tucson* . . . . . . . . . . . . . . . . . . (520) 745-9117

weBsite development LeaseLabs Nationwide. . . . . . . . . . . . . . . . (619) 233-4700

welding

Business Observations West of the Mississippi* . . . . . . (623) 594-2113

wasHeRs & dRyeRs - coin meteRed Coin & Professional Equip. Company Phoenix*. . . . . . . . . . . . . . . . . . (602) 248-0808 Coin & Professional Equip. Company (Tucson) Tucson* . . . . . . . . . . . . . . . . . . (520) 790-7377 Coinmach Service Corp. Nationwide* . . . . . . . . . . . . . . . (602) 722-6959 Excalibur Laundries, Inc Statewide* . . . . . . . . . . . . . . . . (714) 437-9000 Mac-Gray The Laundry Room Experts Nationwide* . . . . . . . . . . . . . . . (602) 279-3399 Mac-Gray The Laundry Room Experts (Tucson) Nationwide* . . . . . . . . . . . . . . . (800) 622-4729 WASH Multifamily Laundry Systems Metro PHX* & Metro Tucson* . (800) 421-6897

Automatic Gate Systems, Inc. Statewide . . . . . . . . . . . . . . . . . (602) 267-7778 Diamondback Carport Repair, Inc. PHX & Tucson Areas* . . . . . . . (602) 494-1556 Genie Services Valleywide* . . . . . . . . . . . . . . . (623) 582-6111 Sunmaster Valleywide* & Tucson* . . . . . . (602) 268-1427

window cleaning Madeline’s Meticulous, The Cleaning Specialists Valleywide* . . . . . . . . . . . . . . . (480) 659-9141

window coveRing Apartment Interior Supply Valleywide . . . . . . . . . . . . . . . . (480) 964-7600 Blind Co. Inc. Statewide* . . . . . . . . . . . . . . . . (480) 834-8098

waste management Valet Waste Nationwide. . . . . . . . . . . . . . . . (813) 247-7524 Waste Consolidators, Inc. Valleywide* . . . . . . . . . . . . . . . (480) 897-3601 Waste Management Statewide* . . . . . . . . . . . . . . . . (888) 964-9760

wateR conditioning & puRiFication Aqua Science Metro Phoenix*,Metro Tucson* (480) 444-7680 Benrich Service Co., Inc. Valleywide* . . . . . . . . . . . . . . . (480) 835-8220 RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . (602) 253-9376

wateR conseRvation Bottom Line Utility Solutions, Inc. Nationwide. . . . . . . . . . . . . . . . (949) 707-1311

wateR damage/stRuctuRal dRying & mold Remediation Ace Construction Services, LLC Valleywide* . . . . . . . . . . . . . . . (602) 840-4500 Adanac Enterprises Corp. Statewide* . . . . . . . . . . . . . . . . (623) 266-2761 Fine Point Finishes & DDR Statewide* . . . . . . . . . . . . . . . . (623) 465-1091 First Choice Restoration, Inc Metro PHX & Metro Tucson. . . (480) 981-1131 Har-Bro West, Inc. Metro PHX* & Metro Tucson* . (480) 449-3900 Pinnacle Restoration Statewide* . . . . . . . . . . . . . . . . (480) 988-5304

Schedule of Events

AMA

ARIZONA MULTIHOUSING ASSOCIATION

2013 Tucson Education Conference and Tradeshow Presented by Koglmeier Law Group

8:00 a.m. - 9:00 a.m. Registration, Continental Breakfast and Networking 9:00 a.m. – 10:15 a.m. ‘You Are The Brand’ Speaker: Les Taylor Description: You are the sole proprietor of a personal services corporation. You are the president and CEO of YOU, Inc. You are every bit as much a brand as is Starbucks, Coca Cola or Disney. You’re known for something. You have an image. Your value in the marketplace has been established. Don’t like the brand you currently have? Well, you can change it. If you like your current brand – learn how to strengthen it! This informative and entertaining presentation or workshop will show you how to strengthen a positive brand – or how to re-brand yourself into the strong, positive brand you need to be of value to the marketplace or the workplace. Bio: Les Taylor is the founder and managing partner of Outperformers International. He is an award-winning author, professional speaker and recognized expert in the field of performance improvement. Les is a former law enforcement executive, served as the executive director of the Arizona Association of Cheifs of Police, is a graduate of the FBI National Academy and is past president of the Arizona Chapter of the National Speakers Association. 10:15 – 10:30 a.m BREAK

Tucson �onvent�on �ente� F��d�� Se�te��e� �� 2013 EXHIBITORS

* Names in red are also Sponsors

10:30 - 12:00 p.m. Keynote Speaker - JoAnn Contorno Sponsor: The Greenspan Company/Adjustors International, Rich Hallock Description: JoanAnn Contorno is in the business of helping people reach for their gold. As a highly sought after motivational speaker, author, entertainer, comedienne, runner, triathlete, wife and mother, Ms. Contorno has first hand experience reaching for and attaining personal gold. She has touched over a million lives within hundreds of organizations. She will share her insights to inspire others, addressing her audience with humor, warmth and wit. Going For The Gold: Opportunities, networking and strategies are all available at the AMA Tradeshow. Ms. Contorno will help you reach for your personal and professional gold. Laugh and learn while Ms. Contorno helps light your passion for life. 12:15 - 1:30 p.m. LUNCH 1:30 – 4:00 p.m.

Trade Show Exhibit Hall Open

4:00 p.m.

Trade Show Exhibit Hall Closes

4:30 p.m.

After Party at Zen Rock Raffle prizes will be drawn at the AfterParty must be present to win. Sponsored by Redi Carpet and Apartment Guide.

Register online at www.azama.org *Indicates company also provides goods and services to investors and owners of smaller rental properties (Regular members with fewer than 100 units). 28

Apartment News • September 2013

FIRE • SMOKE WATER • WIND STORM • MOLD ACCIDENT 5830 W. Thunderbird Rd., Suite B8 PMB #305 Your ONE-STOP Glendale, AZ 85304 Restoration 480-818-1820 or 602-292-3987 Why choose ADANAC? For more information • Full-service general contractor. visit adanacent.com or email adanac@cox.net • 20 years in the restoration industry. • • • • • •

Specialist in fire, water and storm repairs. 24/7/365 emergency service. Old-World European craftsmen on staff. We work to get you the highest settlement possible. Access to a public claims adjuster at no cost. Member of Restoration Industry Association (only 3 Valley companies) Offers five-year protection with warranty for materials and labor. A+ Rating with BBB; No complaints with BBB or AZ Registrar of Contractors. Holder of prestigious Certified Restorer designation. Licensed, bonded, insured.

Restore Your Damaged Home or Business Quickly and Beautifully. • • • •

Resource

RESIDENTIAL:

ADANAC’s skilled experts restore your home with craftsmanship and care, from foundations and flooring to ceilings and roofs, and everything in between. We can also complete major remodel projects, additions and new construction, from the ground up.

EMERGENCY: ADANAC gives you immediate expert response to your emergency damage 24 hours a day, 7 days a week, and 365 days a year.

COMMERCIAL:

MULTI-HOUSING:

When disaster strikes your business, every minute can cost you income. ADANAC has the equipment, materials and specialists to get you back in business quickly. ADANAC can also take your next refurbishment project with limited interruption to your property.

For restoration and reconstruction on multi-housing facilities of any size, ADANAC scales up quickly and responds rapidly.

Trust your restoration experts!

ADANAC is there for you every step of the way! Specializing in fire, water and storm damage, ADANAC is nationally recognized within the restoration industry. Make no mistake, rebuilding a home or business requires a different skill-set than building a new home from the ground up. Timely response is needed to protect and preserve the remaining structure. Building materials, design, wiring and fixtures must be matched to the remaining structure. Issues such as moisture, mold, and debris may require attention. Special insurance requirements must be considered. When it comes to reconstruction, you want experts. Since 2003, ADANAC has brought hundreds of Arizona homes and businesses back to life.

“We work directly for YOU, not the insurance company.” 9299 W Olive Ave., Suite #814 Peoria, AZ 85345-8378

623-266-2761

emergency:

623-748-4628

For more information visit adanacent.com or email gary@adancent.com Operation’s License #189034 - KB01 5830 W. Thunderbird Rd., Suite B8 PMB #305 Glendale, AZ 85304 Apartment News • September 2013 480-818-1820 or 602-292-3987 For more information