CONCURRENT EDUCATIONAL SESSIONS 10:15 a.m. – 11:30 a.m. Public Health Implications of Bed Bugs Dr. Jerome Goddard, Mississippi State Dept. of Health, Jackson, MS Although bed bugs have not yet been directly linked to disease transmission, they remain a significant public health pest. In this session you will learn why bed bugs are considered a pest of public health and what the latest research holds in store for the future.
Roof Rats in Warehouses and Other Commercial Facilities
How to Win with People: A Working Manager’s Guide to Building a Positive Productive Workplace Bill Hoopes, Grass Roots Training & Consulting, Delaware, OH In today’s helter-skelter world of home services, managers struggle to attract, develop and keep, long-term productive workers. Often, the conclusion is that it can’t be done! In his quarter century of hands-on, management development and coaching experience, Bill Hoopes has proven again and again that, with the right strategy and commitment, every manger can win with people. In this session, you’ll get a time-tested, manager friendly process for success with 21st century workers. No text book theory, all practical, easy to use information.
Dr. Robert Corrigan, RMC Pest Management Consulting, Richmond, IN
Cross Selling to Your Existing Customer Base
The roof rat can be a particularly wily rat inside of warehouses and other large commercial facilities. Controlling roof rats requires careful planning, strategy, and matching the best trap and/or bait to the specific situation. This session provides up to date biology and behavior science on the roof rat and lists a step by step approach for getting fast control as well as tips for monitoring to prevent future infestations.
Kevin Pass, Action Pest Control, Owensboro, KY Are you as fully engaged with your current customer base as possible? Do those you service know how you can fully help them with their service needs? This session will offer tips on new and creative ways to increase leads and sales from your own customer base. Hear proven ideas that have worked well in the pest management industry.
Formosan Termite Research Update Dr. Gregg Henderson, Louisiana State University, Baton Rouge, LA Formosan termites are the most aggressive termite species in North America. Controlling Formosan termites can be extremely challenging, even in the best circumstances. Learn about the latest research into the biology, behavior, control and potential for spread of this invasive termite species.
Research Update from Purdue Dr. Gary W. Bennett, Purdue University, West Lafayette, IN This session will provide an overview of the ongoing research at Purdue University’s Center for Urban and Industrial Pest Management. Get updated on the cutting-edge research that is taking place at Purdue that will impact our industry for years to come.
Identification of Pest Activity Signs and SCAT for Service Professionals Dr. Theodore A. Granovsky, Granovsky Associates, Inc., Bryan, TX Professionals who can “read pest indicators” will have fewer call-backs and provide improved service for clients. Great insight and visuals for the beginner or the seasoned veteran who believe they know it all. Tips for collection and organization of training materials associated with this topic will also be given. Improve your inspections and treatments by knowing your “stuff”!
October 19–22, 2011
www.npmapestworld.org
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