PestWorld 2011 Registration Brochure
Detailed program information about NPMA's annual convention and exposition.
t s e p ld tion the Na y b d e t Presen Man a l Pe s t ocia nt Ass ageme tion r o w 20 11 s ’ y a d o T . s e i t i n u t r o p s Op ’ w o Tomorress. Succ hur0e11 c o r B tionOctober 19–22e, n2ter a r t s i Reg ntion C ide l Conve ers E r n e st ia iv N. Mor leans R uisiana r O w e N Lo Hilton gumbo ty metaphor This ultimate Creole dish is a tas a spicy mix of ingredients that t bu , pot g ltin me a not e: tur of New Orleans cul s. t losing their individual flavor complement each other withou , and business products, services, technologies st late the on tion rma info d ete With targ own pest management industry its the er off to s ise om pr d orl applications, PestW designed to rch ucation, networking, and resea version of gumbo—a mix of ed on the We’ll provide you with information l. de mo ess sin bu al du ivi ind complement your success tomorrow. ay to ensure your business’ opportunities you can embrace tod 2 PestWorld 2011 Today’s Opportunities. Tomorrow’s Success Puzzled By This Image? You’ll find this type of image—or QR code—throughout this brochure. The symbol is coded with specific information, videos, or audio clips to help give you more information about what you’ll experience at PestWorld 2011. Here’s what you can do: 1. Open a barcode “reader” application on your Smartphone 2. Now open it and use your phone’s camera to scan and read the QR Code 3. The code will bring you to a mobile site where you can find out more information about the topic that you’re reading. AT PESTWORLD 2011, YOU WILL: • Network with more than 3,000 other pest management professionals, researchers and vendors from around the world. • Discover the latest business trends and learn how to apply these innovative ideas into your business. • Earn valuable recertification credits at more than 100 hours of educational sessions led by world-renowned experts. • Find solutions for your business in the largest pest management industry trade show in the world, showcasing the newest products, services, and technologies in pest management. • Understand how legislative and regulatory issues will shape and influence the industry. WHO ATTENDS PESTWORLD? • Owners and employees of pest management companies • Product manufacturers and distributors • Educators and students WHO EXHIBITS AT PESTWORLD? • Manufacturers and Distributors of Products and Equipment for Pest Control, Termite Control, Mosquito Control, Bed Bug Control, Nuisance Bird and Wildlife Control, and Lawn Care • Mold Remediation Suppliers • General Services and Products for Small Businesses such as Cell Phones, Credit Cards, Insurance, Legal, Uniforms and Security Video Systems TABLE OF CONTENTS 4 Schedule at a Glance 6 Networking Opportunities 7 General Sessions 8 Optional National Bed Bug Forum 10 Thursday Educational Sessions 14 Friday Educational Sessions 18 Saturday Educational Sessions 20 Exhibit Hall 24 Spouse and Guest Program 25 Optional Tours 26 Golf Tournament • Vehicle Equipment and Accessories, including GPS Systems 26 Hotel and Travel Information • Computer Systems Technology, Software, Web Developers and PDAs 27 Registration Form • Recruiters/Employment Services and Human Resource Consultants • Ad Agencies October 19–22, 2011 www.npmapestworld.org 3 e l u d e Scath -a-glance TUESDAY, OCTOBER 18 11:00 a.m. – 6:00 p.m. Pre-Registration at the Hilton New Orleans Riverside WEDNESDAY, OCTOBER 19 7:00 a.m. – 8:30 a.m. PWIPM 5K Fun Run/Walk for Breast Cancer Awareness 7:00 a.m. – 12:30 p.m. Golf Tournament Sponsored by Greater New Orleans Pest Control Association and Louisiana Pest Management Association 7:30 a.m. – 11:00 a.m. Pre-Registration at the Hilton New Orleans Riverside 7:30 a.m. – 9:30 a.m. QualityPro Board of Directors Meeting 8:30 a.m. – 12:30 p.m. Optional National Bed Bug Forum (see p. 9 for details) 9:30 a.m. – 12:30 p.m. State Association Leadership Forum 10:00 a.m. – 1:00 p.m. PPMA Board of Directors Meeting 10:30 a.m. – 12:00 p.m. Fumigation Division Meeting 10:30 a.m. – 12:00 p.m. Canine Insect Detection Division Meeting 12:30 p.m. – 1:30 p.m. International Delegates Welcome & Orientation 1:00 p.m. – 7:00 p.m. Pre-Registration and On-site Registration at the Ernest N. Morial Convention Center 2:00 p.m. – 3:00 p.m. Opening Ceremony THURSDAY, OCTOBER 20 7:00 a.m. – 8:15 a.m. Business Development Committee Meeting 7:00 a.m. – 8:15 a.m. WDO Division Meeting 7:00 a.m. – 8:15 a.m. Wildlife Division Meeting 7:30 a.m. – 5:00 p.m. Registration at the Convention Center 8:30 a.m. – 10:00 a.m. Opening General Session Featuring Lieutenant General Russel L. Honoré HS Sponsored by Sponsored by 10:15 a.m. – 11:30 a.m. Concurrent Sessions 3:00 p.m. – 7:00 p.m. Exhibit Hall Grand Opening & Welcome Reception Sponsored by Sponsored by 11:30 a.m. – 2:30 p.m. Spouse & Guest Luncheon Featuring the Four Bitchin’ Babes 11:30 a.m. – 2:30 p.m. Lunch in Exhibit Hall 7:30 p.m. – 9:00 p.m. LDG Networking Reception 12:30 p.m. – 2:00 p.m. Pest Management Foundation Meeting Sponsored by 1:00 p.m. – 2:30 p.m. PWIPM Council Meeting 7:30 p.m. – 9:00 p.m. Wine & Cheese Open House for New Members/First Timers Sponsored by 4 PestWorld 2011 Today’s Opportunities. Tomorrow’s Success 2:30 p.m. – 3:45 p.m. Concurrent Educational Sessions 2:30 p.m. – 5:00 p.m. Government Affairs Committee Meeting FRIDAY, OCTOBER 21 SATURDAY, OCTOBER 22 7:00 a.m. – 8:30 a.m. Lawn Care Division Meeting 7:30 a.m. – 12:30 p.m. Registration at the Convention Center 7:00 a.m. – 8:30 a.m. Blue Ribbon Bed Bug Task Force Meeting 7:30 a.m. – 8:00 a.m. NPMA Annual Business Meeting 4:00 p.m. – 5:15 p.m. Concurrent Educational Sessions 8:00 a.m. – 4:00 p.m. Registration at the Convention Center 5:30 p.m. – 7:00 p.m. International Reception (by invitation) 9:00 a.m. – 10:30 a.m. Industry Awards and General Session Featuring Chief Richard Picciotto Sponsored by Sponsored by 8:00 a.m. – 10:00 a.m. Coffee and Beignets in the Exhibit Hall 10:00 a.m. – 11:15 a.m. Concurrent Workshops 10:00 a.m. – 2:30 p.m. NPMA Board of Directors Meeting 10:30 a.m. – 4:30 p.m. Spouse Optional Tours 6:00 p.m. – 7:00 p.m. PWIPM Wine & Cheese Reception (by invitation) Hosted by 10:30 a.m. – 2:30 p.m. Spouse Optional Tours 11:15 a.m. – 12:30 p.m. Lunch on Your Own 10:45 a.m. – 12:00 p.m. Concurrent Educational Sessions 12:30 p.m. – 1:45 p.m. Concurrent Workshops 12:00 p.m. – 1:30 p.m. Past Presidents’ Lunch 2:00 p.m. – 3:45 p.m. Concurrent Workshops 12:00 p.m. – 2:30 p.m. Lunch in Exhibit Hall 3:30 p.m. – 5:30 p.m. Optional Pest Management Tour 1:00 p.m. – 2:30 p.m. LDG Council Meeting 7:30 p.m. – 11:00 p.m. The Big Event in the Big Easy Sponsored by 6:00 p.m. – 7:30 p.m. PPMA Reception (by invitation) Hosted by Sponsored by 1:00 p.m. – 2:30 p.m. Technical Committee Meeting 2:30 p.m. – 3:45 p.m. Concurrent Educational Sessions 4:00 p.m. – 5:15 p.m. Concurrent Educational Sessions October 19–22, 2011 www.npmapestworld.org 5 show highlights NETWORKING OPPORTUNITIES At PestWorld 2011 there is a whole series of exciting special events available to you outside of the education sessions and keynote presentations! With all of the networking opportunities available, you can’t help but just think about the future successes that await you. Wednesday, October 19 Thursday, October 20 3:00 p.m. - 7:00 p.m. Exhibit Hall Grand Opening & Welcome Reception 5:30 p.m. – 7:00 p.m. International Reception (by invitation) Sponsored by Sponsored by Everybody knows that Mardi Gras is a time to frolic and have fun, to cut loose—to throw down, as they say in the Big Easy. So prepare yourself for a grand opening that will celebrate the joie de vivre that is quintessentially New Orleans. You will be tapping your feet, clapping your hands, and getting ready to welcome PestWorld 2011! 7:30 p.m. – 9:00 p.m. Wine & Cheese Open House Sponsored by Join your industry colleagues and fellow attendees for a Wine & Cheese Open House. This is a special opportunity for all attendees to help welcome PestWorld first time attendees and new NPMA members. Share ideas with one another about ways to make the most of the PestWorld experience and discuss ways to maximize the NPMA member benefits. 7:30 p.m. – 9:00 p.m. Leadership Development Group (LDG) Reception (by invitation) Sponsored by Engage and interact with the industry’s most progressive leaders and find out how to get more involved with the Leadership Development Group. Learn more about their exciting networking and educational programs, including the Academy – the ultimate meeting experience where attendees recharge their enthusiasm for their businesses. Thursday, October 20 11:30 a.m. – 2:30 p.m. Lunch in the Exhibit Hall PestWorld 2011 offers special opportunities for our more than 500 international delegates and this reception is just one of them. Get to know your industry peers from across the globe at the international reception. Join us to network and meet dynamic individuals who share common objectives and goals in the international community. 6:00 p.m. – 7:00 p.m. Professional Women in Pest Management (PWIPM) Wine & Cheese Reception (by invitation) Hosted by Sponsored by Women in pest management have the chance to come together at this special reception to peer network with other female professionals and business owners throughout the industry. During the reception, the recipient of the annual PWIPM scholarship will be awarded. 6:00 p.m. – 7:30 p.m. Professional Pest Management Alliance (PPMA) VIP Reception (by invitation) Hosted by The PPMA Board of Directors invites PPMA Guardians and Contributors to join their peers who invest in PPMA to grow and protect our industry. This annual event celebrates and honors the professionals who provide generous financial support to lead the industry forward. The Exhibit Hall is where the real business of PestWorld takes place. Meet with our industry’s suppliers, learn about new products and discover the latest innovations for your business. Lunch will be served for attendees in the Exhibit Hall, so be sure to make the most of this educational and networking experience. 6 PestWorld 2011 Today’s Opportunities. Tomorrow’s Success Let’s Band Together for a Good Cause Before the official kick-off to PestWorld 2011, on Wednesday, October 19 the second annual PWIPM Fun Run/Walk will take place in New Orleans to raise funds and awareness for the breast cancer movement. House of Learning onally-recognized Not only will you hear from nati we’ll get you out experts during PestWorld 2011, to handle your how you of your seats and show our unique ugh Thro ts! pes most troublesome nt a true field ese repr to ed stag g, rnin Lea House of nity to see ortu opp environment, you will have the from canine ing ryth eve of hands-on demonstrations methods for nt tme trea ion, allat inst t inspections, ven tices. Turn to page 21 bed bugs, and monitoring prac to lear n more. Bugstore ion prices at the Take advantage of special convent l materials and ona cati edu From PestWorld Bugstore. what you need have we , arel app e stor Bug resources to stry. Open indu t men to stay ahead in the pest manage during registration hours. Internet Café Dupont Sponsored by essional Products For your convenience, DuPont Prof during PestWorld. Café rnet Inte the and the NPMA host download session It’s a place to check your e-mail, nect with friends. handouts, surf the Web, and con October 19–22, 2011 GENERAL SESSIONS thursday, OCTOBER 20 OPENING GENERAL SESSION FEATURING LieUTENANT GENERAL RUSSEL L. HONORÉ Sponsored by When there is a catastrophe, the nation turns to General Russel Honoré for his expertise and ability to lead during times of crisis. As Commander of Joint Task Force Katrina, he brought hope to those who had none, and order to chaos. The general was lauded as “the John Wayne dude,” a figure of competence and clarity during the aftermath of Hurricane Katrina, in numerous news reports. During this general session, General Honoré will address how you can solve a broad array of business issues by emphasizing prevention, social entrepreneurship, and innovation. FRIDAY, OCTOBER 21 INDUSTRY AWARDS AND GENERAL SESSION FEATURING CHIEF RICHARD PICCIOTTO Sponsored by During Friday’s General Session, the audience will hear from the highestranking firefighter to survive the World Trade Center collapse, and the last fireman to escape the devastation, Richard “Pitch” Picciotto. Picciotto was on a stairwell between the sixth and seventh floors of the North Tower when it collapsed on September 11, 2001. An FDNY battalion commander, his is the harrowing true story of an American hero, a man who thought nothing of himself and gave nearly everything for others during one of our nation’s darkest hours. Picciotto tells an outspoken account of that indelible day that will shake and inspire you to your core. www.npmapestworld.org 7 show highlights Saturday, October 22 3:30 p.m. – 5:30 p.m. Optional Pest Management Tour Join us for a walking pest management tour of the French Quarter hosted by the City of New Orleans Mosquito and Termite Control Board. During this two hour tour, you will learn about inspection tools and methods used to locate termites in the French Quarter; challenges associated with termite control in historic buildings in the French Quarter; efforts to control the Formosan Termite in New Orleans and “Operation Full Stop”; and “Rodents on the Riverfront” Rodent control efforts and challenges in the French Quarter. Comfortable walking shoes are highly recommended. Limited Space Optional National bed bug Wednesday, October 19 8:30 a.m. – 12:30 p.m. History of Bed Bug Management Techniques Dr. Michael Potter, University of Kentucky, Lexington, KY Bed bugs have been biting people since the beginning of recorded time. In battling today’s global bed bug resurgence, much can be learned from the past. This intriguing presentation will transport you back to when bed bugs were as common as cockroaches, and the most detested of household pests. The 2000-plus year journey will also provide important lessons, insights and answers for managing infestations today. Bed Bug Product Efficacy THE BIG EVENT IN THE BIG EASY SATURDAY, OCTOBER 22 7:30 p.m. – 11:00 p.m. Sponsored by Since the pleasure-loving French founded a city on the Delta in 1718, music and dance have been the heart and soul of New Orleans. Plan to dine and have fun with your fellow attendees to celebrate PestWorld 2011 with the sights, sounds and flavors of New Orleans. Showcasing the talent of one of the most established groups on the forefront of New Orleans’ music scene you’ll quickly learn why they are touted as consistently bringing the “straight, raw party.” There is no better way to close PestWorld 2011 than with Big Sam’s Funky Nation’s masterful blend of a rock, jazz and a hornheavy front section that’s the hallmark of funk. Steve Dwinnel, Florida Department of Agriculture and Consumer Services, Tallahassee, FL; Kevin Sweeney, USA EPA (Invited), Washington, DC; Robin Todd, ICR, Inc., Baltimore, MD Almost every day, another bed bug product comes into the market… PCO and DIY. Do they kill on contact? Provide residual protection? Do they work? Who knows? Working with a broad array of public and private stakeholders, NPMA is developing tough, uniform bed bug product efficacy standards and testing protocols; for conventional and “exempt” pesticides and devices. Learn from a panel of experts where this effort is headed. Bed Bug Legal Update: Protecting Your Business and Your Customers Christian Hardigree, University of Nevada, Las Vegas, NV The prevalence of bed bug-related lawsuits has prompted pest management professionals to re-think their approach to risk management and recordkeeping. Find out how to protect your business and help your clients protect themselves from costly lawsuits in this need-to-know program featuring one of the nation’s top bed bug legal experts. Bed Bug Research Update Dr. Stephen Kells, University of Minnesota, St. Paul, MN Watch Big Sam’s Funky Nation The bed bug pandemic has jump-started the entomological research community’s exploration of the biology and behavior of this hematophagous pest to find ways to apply new information in the field of bed bug management. This session will provide an overview of the latest innovative bed bug research which will shape the way that we perform treatments in the future. Download NPMA’s Bed Bug Best Management Practices 8 PestWorld 2011 Today’s Opportunities. Tomorrow’s Success forum Limited Space Available THURSDAY, OCTOBER 20 10:15 a.m. – 11:30 a.m. Public Health Implications of Bed Bugs Dr. Jerome Goddard, Mississippi State Dept. of Health, Jackson, MS Although bed bugs have not yet been directly linked to disease transmission, they remain a significant public health pest. In this session you will learn why bed bugs are considered a pest of public health and what the latest research holds in store for the future. 2:30 p.m. – 3:45 p.m. Strategies for Providing Bed Bug Services in Affordable Housing Dr. Dini Miller, Virginia Polytechnic Institute and State University, Blacksburg, VA Some of the most difficult bed bug infestations are often encountered in affordable housing environments. Learn about strategies for increasing resident cooperation and promoting community- wide integrated bed bug management program in these challenging accounts. 4:00 p.m. – 5:15 p.m. Bed Bug Legal Update: Protecting Your Business and Your Customers Christian Hardigree, University of Nevada, Las Vegas, NV; Jeffrey Lipman, Esq., Lipman Law Firm, P.C., Des Moines, IA; Mike Welsh, Midland Claims Administrators, Inc., New York, NY In this session, learn about the legal challenges pest management professionals face in their efforts to manage bed bugs. Every day, we hear about new bed bug related lawsuits with settlements and awards reaching into six and seven figures. Learn how to protect your business, as well as your clients in this invaluable session. FRIDAY, OCTOBER 21 10:45 a.m. – 12:00 p.m. Using DNA to Understand the Spread and Dispersal of Bed Bugs Dr. Ed Vargo, North Carolina State University, Raleigh, NC In this session, find out how the latest genetic techniques are being used to unravel the mysteries surrounding the population dynamics of bed bugs. Insights into the origin of populations and how they move from place to place are revealed in this cutting edge session. 2:30 p.m. – 3:45 p.m. Fumigation as a Novel Bed Bug Treatment Dr. Eric Smith, Dodson Bros. Exterminating Co., Lynchburg, VA; Lee Whitmore, Beneficial Exterminating, Inc., Hawthorne, CA Bed bugs are considered to be one of the most difficult pests to control. Fumigation has been shown to be effective at controlling all stages of this elusive pest, including eggs. This session will provide insight into the novel ways that fumigation is being used as a successful treatment option for bed bugs. October 19–22, 2011 4:00 p.m. – 5:15 p.m. Controlling Bed Bugs Where There Are No Beds Larry Pinto, Pinto & Associates, Inc., Mechanicsville, MD A bed bug infestation is the toughest problem in pest control. Mostly, we deal with them in sites where people sleep: apartments, dorms, hotels, private homes and the like. More and more, though, we are finding bed bugs in sites without beds. Control in these locations presents major problems for PMPs. In this presentation, the presenter will discuss experiences with bed bugs in non-bed sites. He will provide practical guidance on how to successfully detect, prevent, and control bed bugs in office buildings, schools, retail stores, and similar non-bed sites. SATURDAY, OCTOBER 22 10:00 a.m. – 11:15 a.m. Bed Bug Strategies from Abroad: An International Perspective John Adams, Adams Pest Control Pty, Ltd., Port Melbourne, Australia; Dave Alcock, South African Pest Control Association, Pretoria, South Africa; Yuji Hattori, Hohto Shoji Co., Ltd., Tokyo, Japan; Michael Kahlo, APC AG , Nurnberg, Germany; Bill Melville, PCO Services Corporation, Mississauga, Canada; Alberto Ponjoan, Servicios Depec, S.L. , Barcelona, Spain Bed bugs have reemerged as a significant pest in many places around the globe. Find out from a distinguished panel of global PMPs how serious the bed bug problem is in their corner of the world and any novel strategies or technologies they are employing. 12:30 p.m. – 1:45 p.m. New Bed Bug Detection Technologies Changlu Wang, Rutgers University, Rutgers University Detecting low number of bed bugs is critical for effective bed bug management programs. Bed bug monitors help early detection and evaluation of bed bug elimination efforts. This session will discuss the effectiveness of various monitors, and how to use monitors to reduce the cost and improve the overall success of bed bug elimination efforts. 2:00 p.m. – 3:15 p.m. Heat Treatments: Analyzing Jobs to Increase Success Rates Michael Botha, Sandwich Isle Pest Solutions, Pearl City, HI; Jay Bruesch, Plunkett’s Pest Control, Inc., Fridley, MN; Tom Jarzynka, Massey Services, Inc., Orlando, FL; Dr. Jeff Weier, Sprague Pest Solutions, Tacoma, WA The use of extreme heat has been touted as the perfect solution for bed bugs. Unfortunately not every job goes as planned. When things don’t work out as expected, the job needs to be analyzed to determine what went wrong and how to avoid the problem in the future. This panel of heat treatment veterans will provide insight into how their companies define success and evaluate failures to ensure effective heat treatments for bed bugs. www.npmapestworld.org 9 thursday Day-at-a-Glance 7:30 a.m. – 5:00 p.m............ PestWorld 2011 Registration, International Hospitality Lounge, Bugstore, Internet Café DuPont 8:30 a.m. – 10:00 a.m.......... Opening General Session with Keynote Sponsored by Dow AgroSciences 10:15 a.m. – 11:30 a.m........ Concurrent Educational Sessions 11:30 a.m. – 2:30 p.m.......... Lunch in Exhibit Hall 11:30 a.m. – 2:30 p.m.......... Spouse & Guest Luncheon Featuring the Four Bitchin’ Babes 2:30 p.m. – 3:45 p.m............ Concurrent Educational Sessions 4:00 p.m. – 5:15 p.m............ Concurrent Educational Sessions 5:30 p.m. – 7:30 p.m............ PestWorld Networking Events 10 PestWorld 2011 Today’s Opportunities. Tomorrow’s Success CONCURRENT EDUCATIONAL SESSIONS 10:15 a.m. – 11:30 a.m. Public Health Implications of Bed Bugs Dr. Jerome Goddard, Mississippi State Dept. of Health, Jackson, MS Although bed bugs have not yet been directly linked to disease transmission, they remain a significant public health pest. In this session you will learn why bed bugs are considered a pest of public health and what the latest research holds in store for the future. Roof Rats in Warehouses and Other Commercial Facilities How to Win with People: A Working Manager’s Guide to Building a Positive Productive Workplace Bill Hoopes, Grass Roots Training & Consulting, Delaware, OH In today’s helter-skelter world of home services, managers struggle to attract, develop and keep, long-term productive workers. Often, the conclusion is that it can’t be done! In his quarter century of hands-on, management development and coaching experience, Bill Hoopes has proven again and again that, with the right strategy and commitment, every manger can win with people. In this session, you’ll get a time-tested, manager friendly process for success with 21st century workers. No text book theory, all practical, easy to use information. Dr. Robert Corrigan, RMC Pest Management Consulting, Richmond, IN Cross Selling to Your Existing Customer Base The roof rat can be a particularly wily rat inside of warehouses and other large commercial facilities. Controlling roof rats requires careful planning, strategy, and matching the best trap and/or bait to the specific situation. This session provides up to date biology and behavior science on the roof rat and lists a step by step approach for getting fast control as well as tips for monitoring to prevent future infestations. Kevin Pass, Action Pest Control, Owensboro, KY Are you as fully engaged with your current customer base as possible? Do those you service know how you can fully help them with their service needs? This session will offer tips on new and creative ways to increase leads and sales from your own customer base. Hear proven ideas that have worked well in the pest management industry. Formosan Termite Research Update Dr. Gregg Henderson, Louisiana State University, Baton Rouge, LA Formosan termites are the most aggressive termite species in North America. Controlling Formosan termites can be extremely challenging, even in the best circumstances. Learn about the latest research into the biology, behavior, control and potential for spread of this invasive termite species. Research Update from Purdue Dr. Gary W. Bennett, Purdue University, West Lafayette, IN This session will provide an overview of the ongoing research at Purdue University’s Center for Urban and Industrial Pest Management. Get updated on the cutting-edge research that is taking place at Purdue that will impact our industry for years to come. Identification of Pest Activity Signs and SCAT for Service Professionals Dr. Theodore A. Granovsky, Granovsky Associates, Inc., Bryan, TX Professionals who can “read pest indicators” will have fewer call-backs and provide improved service for clients. Great insight and visuals for the beginner or the seasoned veteran who believe they know it all. Tips for collection and organization of training materials associated with this topic will also be given. Improve your inspections and treatments by knowing your “stuff”! October 19–22, 2011 www.npmapestworld.org 11 thursday CONCURRENT EDUCATIONAL SESSIONS Controlling Snakes in Louisiana 2:30 p.m. – 3:45 p.m. Terry Vandeventer, Living Reptile Museum, Terry, MS Strategies for Providing Bed Bug Services in Affordable Housing Dr. Dini Miller, Virginia Polytechnic Institute and State University, Blacksburg, VA Some of the most difficult bed bug infestations are often encountered in affordable housing environments. Learn about strategies for increasing resident cooperation and promoting community- wide integrated bed bug management program in these challenging accounts. Exclusion: Defending Structures from Rodent Invasions Dr. David Fincannon, A All Pest Termite Exterminators, Inc., Dallas, TX Rodents have the ability to squeeze through what seem like impossiblysmall spaces to gain access to buildings. An integral part of an integrated pest management program for rodents is denying them access to the structure. Learn tips, tricks and real world strategies for excluding rodent pests from the most difficult locations. Community Wide Termite Control Frank Guillot, USDA ARS SRRC, Baton Rouge, LA; Dr. Rudolf H. Scheffrahn, University of Florida- IFAS, Ft. Lauderdale, FL; Dr. Nan Yao Su, University of Florida, Ft. Lauderdale, FL; Claudia Riegel, City of New Orleans Mosquito & Termite Control Board, New Orleans, LA Termites cause $5 billion in damage year. Much of the control efforts performed by pest management professionals focus on treating individual structures but efforts are underway to control certain termite species on a larger, area-wide scale. Find out about the successes and challenges of these programs in this session. Louisiana’s unique ecosystems provide habitat for multiple snake species to thrive. Occasionally, the habitats of humans and snakes collide, creating an opportunity to provide control services and a bit of education The proper rules of engagement in the workplace are emphasized, as well as appropriate field attire and emergency firstaid procedures. This presentation is lively, fast moving, and often humorous. Live specimens will be incorporated into a fascinating discussion on local snake species, their habits, benefits to mankind, and dangers to people (both real and perceived). Five Ways to Improve Sales John Lankford, ActionCOACH, Mandeville, LA; Dan Zimanski, ActionCOACH, Mandeville, LA Presented by PWIPM In this session you will learn how to focus on building your business by leveraging your efforts. You will learn how one pest control business generated numerous new clients in less than 30 days with one new strategy. Most businesses waste thousands of dollars in time and energy on the wrong actions. You will walk away from this session with a chart of strategies to increase leads, improve sales conversion, increase average dollar sale, get customers to purchase from you more often and improve profit margins. We will share some examples of how this can be done so you can start the soon as you return home. Life Beyond Facebook: Using Even Newer Forms of Social Media to Promote Your Business Jess Phelan, Vault Communications, Plymouth Meeting, PA Presented by PPMA Powderpost Beetles in Crawlspaces Dr. Daniel Suiter, University of Georgia, Griffin, GA A crawlspace environment is the perfect breeding ground for powder post beetles. This session will provide insight into a long term study of powder post beetles in crawlspaces including insight into the biology of these pests and the results of product efficacy trials. 12 PestWorld 2011 Has Facebook already become the technology of yesterday? Have you heard of GroupOn? How about QR codes? Curious of how they may (or may not) help grow your business? Join us for a one-hour discussion on the latest advances in marketing technology. We will discuss the advantages and disadvantages of implementing new social marketing phenomenon and provide you with relevant case studies and actionable marketing ideas. Today’s Opportunities. Tomorrow’s Success CONCURRENT EDUCATIONAL SESSIONS The Future of Wildlife Control 4:00 p.m. – 5:15 p.m. Kevin Clark, Critter Control Ad Fund, Traverse City, MI; Jason Reger, Blue Ridge Wildlife Management, LLC, Roanoke, VA; Scott Steckel, Varment Guard Environmental Services, Inc., Columbus, OH Bed Bug Legal Update: Protecting Your Business and Your Customers Christian Hardigree, University of Nevada, Las Vegas, NV; Mike Welsh, Midland Claims Administrators, Inc., New York, NY; Jeffrey Lipman, Esq., Lipman Law Firm, P.C., Des Moines, IA In this session, learn about the legal challenges pest management professionals face in their efforts to manage bed bugs. Every day, we hear about new bed bug related lawsuits with settlements and awards reaching into six and seven figures. Learn how to protect your business, as well as your clients in this invaluable session. Beyond 50 Feet: Rodent Control in the Post Rodenticide Risk Mitigation Decision Era Dr. Robert Corrigan, RMC Pest Management Consulting, Richmond, IN Recent changes to rodenticide labels restricting the use of rodenticide bait applications greater than 50 feet from buildings has required many pest management professionals and the facilities they service to rethink rodent management plans. Learn about innovative methods and tips for success in this timely session. Termites in Power Line Poles and Other Unique Challenges Paul Hardy, Orkin Pest Control, Atlanta, GA; Dr. Rudolf H. Scheffrahn, University of Florida- IFAS, Ft. Lauderdale, FL; Dr. Julian Yates, PEPS, Honolulu, HI Join this expert wildlife control panel for a peak into the future of nuisance wildlife control. Find out about new techniques, equipment, regulatory requirements and service approaches that will change the way we perform services in the future. Turning Workforces into Forces of Change Mary Kausch, HR etc.!!!, St Louis, MO Change is constant! Its speed and intensity can put you and your workforce in quite a conundrum. How is your company handling the proverbial “elephant in the room?” How are you handling the change? In this session you will learn about the Wonders of Change and what to do to decrease resistance to change so everyone is productive and the company continues growing. Integrating Technology into Your Business Plan Linden Griffin, Griffin Pest Solutions, Kalamazoo, MI What do GPS systems, paperless environments and iPads have in common? They can save your employees time and your company money. Learn how to integrate the latest technologies into your company’s day-to-day business and what benefits you can expect from them. Termite infestations don’t always happen inside a structure, and even when they do, the solution is not always as simple as it might seem. This session will highlight termite infestations in unique situations and provide insight into treatment options are “outside of the box”. Control Strategies for Rasberry Crazy Ants and Other Invasive Species Dr. Roger E. Gold, Texas A&M University, College Station, TX Researchers continue to work to determine whether the Rasberry Crazy Ant (Nylanderia sp. nr. pubens) and the Caribbean Crazy Ant (Nylanderia pubens) are the same species. The fact remains, that whatever we call them, invasive ants can be a headache for pest management professionals. Learn about the latest research and get advice for controlling these troublesome species in this educational session. October 19–22, 2011 www.npmapestworld.org 13 FRIday Day-at-a-Glance 8:00 a.m. – 4:00 p.m............ PestWorld 2011 Registration, International Hospitality Lounge, Bugstore, Internet Café DuPont 9:00 a.m. – 10:30 a.m.......... Industry Awards and General Session with Keynote Speaker 10:30 a.m. – 2:30 p.m.......... Spouse Optional Tours 10:45 a.m. – 12:00 Noon..... Concurrent Educational Sessions 12:00 Noon – 2:30 p.m........ Lunch in Exhibit Hall 2:30 p.m. – 3:45 p.m............ Concurrent Educational Sessions 4:00 p.m. – 5:15 p.m............ Concurrent Educational Sessions 14 PestWorld 2011 Today’s Opportunities. Tomorrow’s Success CONCURRENT EDUCATIONAL SESSIONS Pathways to Success in the Social Business Environment 10:45 a.m. – 12:00 p.m. David Armistead, Social Web Strategies, Austin, TX Using DNA to Understand the Spread and Dispersal of Bed Bugs Dr. Ed Vargo, North Carolina State University, Raleigh, NC In this session, find out how the latest genetic techniques are being used to unravel the mysteries surrounding the population dynamics of bed bugs. Insights into the origin of populations and how they move from place to place are revealed in this cutting edge session. New Termite Product Research Dr. Shripat Kamble, University of Nebraska, Lincoln, NE; Dr. Rudolf H. Scheffrahn, University of Florida- IFAS, Ft. Lauderdale, FL Our panel of university researchers will provide details about the results of testing performed in their labs with the hottest new termite products on the market. Don’t miss this high-powered panel of experts as they reveal the science behind these innovative termite treatment products. Trends in Food Plant Pest Management Greg Baumann, Orkin Pest Control, Atlanta, GA; Mirko Baraga, Cleaning Control de Plagas, Cordoba, Argentina From SQF to the Global Food Safety Initiative to restrictions on rodenticide use, working with food plants today is anything but business as usual. To service food plants, we must look at pest management in a whole new light. This session will step you through the major changes in the food industry from a pest management perspective and how, as an industry, we have to move to the next plateau to provide service to meet these new demands. Understanding How Delusory Parasitosis Complicates Pest Control Today, over half the people in the developed world use the web to get news, to bank and shop, to be entertained, to communicate, and for many basic business processes such as tax filings. This has generated a new global ‘social business’ environment, with new rules, new patterns of costs, new methods of work, new risks and new opportunities. This presentation will explain how these events affect general economic conditions, competition and growth in pest management services, and actions that can be taken to adapt and thrive in the new social business environment. This session will NOT concentrate on social media marketing, but will instead address directly the types of strategies and actions senior leaders in pest management need to consider to prosper in the new social business environment. Future of Training Using Distance Learning Susan Amore, Copesan Services, Menomonee Falls, WI; Brent Boles, Schendel Services, Inc., Topeka, KS; Dr. Ron Harrison, Orkin Pest Control, Atlanta, GA Online education is increasingly embraced as a way to train pest management professionals. At the same time, misconceptions and myths related to the difficulty of teaching and learning online, technologies available to support online instruction, and the needs of online students create challenges for pest control companies. Attend this session to understand how your company can take advantage of training your staff through distance learning. Yellow Fever—The Scourge Revealed Stanton Cope, Armed Forces Pest Management Board, Silver Spring, MD This non-technical, historical presentation focuses on yellow fever and some of the events by which the veil of this terrible scourge was lifted. There are four main parts to the talk: Dr. Nancy Hinkle, University of Georgia, Athens, GA ■■ A brief history of the disease and its impact on society in the U.S. Delusory Parasitosis (also known as Delusions of Parasitosis or Ekbom Syndrome) is the conviction that one’s body is infested by invisible bugs. While this is not a pest management problem, it is the Pest Management Industry’s problem. Find out what to do and what not to do when faced with customers who are convinced they are infested with invisible bugs. ■■ Discussion of the experiments done in Cuba by the Walter Reed Commission, using human volunteers, that elucidated the mode of transmission ■■ Global impact of the findings, aftermath of the experiments, and fate of the members of the Reed Commission and some of the volunteers. ■■ The story of Clara Maass, who gave her life during yellow fever experiments in Cuba. Novel Service Lines: Wildlife, Bed Bugs and Lawn Care Donnie Blake, Okolona Pest Control, Inc., Louisville, KY; Dayton Hylton, Dayton’s Pest Control Services, Inc., Knoxville, TN; Mike Rottler, Rottler Pest & Lawn Solutions, St. Louis, MO Pest management companies across the country continue to improve their services and expand the number of offerings to consumers. Whether it is to increase revenues, provide additional work for employees, offer additional services to existing customers or simply grow your business there are many complimentary areas in which companies seek to expand. This session will focus on the benefits to your business and some potential pitfalls so that you can make an educated decision on expanding your company’s service lines. October 19–22, 2011 www.npmapestworld.org 15 FRIday CONCURRENT EDUCATIONAL SESSIONS Novel Service Lines: Bird Control, HVAC/Plumbing, Insulation 2:30 p.m. – 3:45 p.m. Stuart Aust, Bug Doctor/Bird Doctor Nationwide, Paramus, NJ; Dayton Hilton, Dayton’s Pest Control Services, Inc., Knoxville, TN; Ron Hodgkins, Bel-O Pest Solutions, Belleville, IL; Don McCarthy, Canadian Pest Management Association, Moncton, NB Fumigation as a Novel Bed Bug Treatment Dr. Eric Smith, Dodson Bros. Exterminating Co., Lynchburg, VA; Lee Whitmore, Beneficial Exterminating, Inc., Hawthorne, CA Bed bugs are considered to be one of the most difficult pests to control. Fumigation has been shown to be effective at controlling all stages of this elusive pest, including eggs. This session will provide insight into the novel ways that fumigation is being used as a successful treatment option for bed bugs. Native Subterranean Termite Research Update Dr. Brian Forschler, University of Georgia, Athens, GA Native subterranean termites in the genus Reticulitermes are found throughout the United States and are becoming an increasing problem in Canada. Find out about the latest research into the biology, habits and control methods for this cryptobiotic pest and how you can integrate this knowledge into a successful control program for your clients. Third Party Audits and Pest Management Operations Marsha Robbins, HACCP Plus Pest management professionals play an important role in supporting their clients through interactions, documentation and communication with third party auditors. Although the emphasis of this session is on food manufacturing facility third party audits, the information is applicable for all pest management professionals and interactions with clients. Pest management firms are uniquely positioned to incorporate additional services to serve their existing customer base and expand their reach into untapped markets. Find out about the opportunities and challenges of incorporating bird control services, HVAC and Plumbing services from the pros that have successfully incorporated these novel services into their operations. The Formula for Differentiating Yourself from the Competition John Lankford, ActionCOACH, Mandeville, LA; Dan Zimanski, ActionCOACH, Mandeville, LA Presented by PWIPM What would it be worth to you to learn the ten best strategies to generate “quality new leads” to your business every week? We will reveal the system and how you can duplicate it within 30 days. During this seminar you will learn that a marketing budget can be unlimited once you are generating a desired return on investment. Instead of spending dollars on marketing, we will teach you how to invest so that you can achieve profitable growth. You will leave this session with at least ten proven strategies that you can implement in your business that will generate immediate customers. Guarding Your Internet Reputation by Leveraging Customer Review Sites Yeast as a Trojan Horse for Termite Control Jeff Fenner, B Communications, Mentor, OH Dr. Claudia Husseneder, Louisiana State University, Baton Rouge, LA With spring showers, come May flowers and weeds too! The same can be said of social media and other digital marketing tools. These tools can result in expanded brand exposure and sales for your company, but there is a potential downside as well. There are a number of instances where companies, through no fault of their own, have had their brand integrity dragged through the mud by social media posts from dissatisfied customers. How do you work to avoid having this happen to you? In this session you’ll learn how to keep your company’s brand integrity intact with practical advice and tips you can use immediately. Researchers at LSU have developed modified yeast that can be fed to termites to destroy the protozoa responsible for wood digestion in the termites’ guts. The demise of these protozoa results in the death of the termites. The products of the modified yeast are very specific for the wood digesting protozoa, which means they are effective in small amounts and have low general toxicity and environmental impact. Learn all about this research in this cutting edge presentation. Return on Investment (ROI) in the Pest Management Business Dan Gordon, CPA, PMP Wealthbuilders, Newton, NJ Buying, Trying, and Growing Your PCO Business. These are the decision area PCOs are faced with every day. This discussion will focus on the decision making tools needed to make successful financial decisions. Topics covered will be asset, personnel and marketing expenditures. A special case study will be developed that will determine the ROI required to implement a Social Media campaign. Participants will learn what they must receive in order to make the investment in this area. 16 PestWorld 2011 Today’s Opportunities. Tomorrow’s Success CONCURRENT EDUCATIONAL SESSIONS Overview of NPMA Limited Medical Benefit Program 4:00 p.m. – 5:15 p.m. Matt Snyder, ADMU Benefits, Plano, TX; Dan Semple, Chartis Accident and Health, New York, NY Controlling Bed Bugs Where There Are No Beds Larry Pinto, Pinto & Associates, Inc., Mechanicsville, MD A bed bug infestation is the toughest problem in pest control. Mostly, we deal with them in sites where people sleep: apartments, dorms, hotels, private homes and the like. More and more, though, we are finding bed bugs in sites without beds. Control in these locations presents major problems for PMPs. In this presentation, the presenter will discuss experiences with bed bugs in non-bed sites. He will provide practical guidance on how to successfully detect, prevent, and control bed bugs in office buildings, schools, retail stores, and similar non-bed sites. The Great Crawlspace Debate Paul Hardy, Orkin Pest Control, Atlanta, GA; Billy Tesh, Pest Management Systems, Inc., Greensboro, NC Everyone knows that high moisture levels in crawlspaces are a recipe for trouble. Insects, wood decay fungi and mildew all thrive in these areas. In recent years however, new approaches to moisture control have reshaped the landscape that pest management professionals encounter beneath houses, and has become a hot topic for debate. Find out about the pros and cons of the differing moisture control methods in this timely session. Using Pheromones for Pest Management James Campbell, USDA ARS GMPRC, Manhattan, KS The value of using pheromones in any IPM program is enormous - early detection of presence (or absence) of certain stored product insect pests, their pressure, as well as life stage. This information gives the user an incredible amount of information in which they can make decisions for insect management. This session will explore the ways that pheromones can be used for monitoring, detection and control of stored product pests. NPMA is pleased to offer a brand new Chartis Limited Medical Benefit Plan, created by Weisburger Insurance Brokerage, to provide you a costeffective way to deliver broad, affordable coverage for those employees who may not have access to traditional benefits and for those who want to supplement other insurance coverage. Attend this presentation to learn how you can customize the plan to suit YOUR preferences—from maximum coverage to maximum affordability. Pending Regulatory Challenges for the Pest Management Industry Gene Harrington, National Pest Management Association, Fairfax, VA The professional pest management industry faces numerous regulatory challenges including revisions to rodenticide labels, Clean Water Act permitting requirements for certain pesticide applications, and Endangered Species Act litigation that threaten use patterns of many professional pest management products. Attend this session and get up to speed on these and the many other issues facing the industry. Effective Website Design for PCOs Jeff Fenner, B Communications, Mentor, OH How many times have you visited a business’ Web site only to leave the site completely frustrated because you weren’t able to find what you were looking for? Your Website is often the first impression your company makes on potential customers. Make sure that impression is a positive one! During this session you will learn tips and tricks on developing an effective Website that will meet your business needs and ensure a solid first impression! Pest Management Foundation Research Report Jeff White, Cooper Pest Solutions, Lawrenceville, NJ During this session you’ll hear about the valuable, cutting-edge research being funded by the Pest Management Foundation, NPMA’s research arm. October 19–22, 2011 www.npmapestworld.org 17 saturday Day-at-a-Glance 7:30 a.m. – 12:30 p.m.......... PestWorld 2011 Registration, International Hospitality Lounge, Bugstore, Internet Café DuPont 7:30 a.m. – 8:00 a.m............ NPMA Annual Business Meeting 8:00 a.m. – 10:00 a.m.......... Coffee and Beignets in the Exhibit Hall 10:00 a.m. – 11:15 a.m........ Concurrent Educational Sessions 10:00 a.m. – 2:30 p.m.......... NPMA Board of Directors Meeting 10:30 a.m. – 4:30 p.m.......... Spouse Optional Tours 11:15 a.m. – 12:30 p.m........ Lunch on Own 12:30 p.m. – 1:45 p.m.......... Concurrent Educational Sessions 2:00 p.m. – 3:15 p.m............ Concurrent Educational Sessions 3:30 p.m. – 5:30 p.m............ Optional Pest Management Walking Tour 7:30 p.m. – 11:00 p.m.......... The Big Event in the Big Easy 18 PestWorld 2011 Today’s Opportunities. Tomorrow’s Success CONCURRENT EDUCATIONAL SESSIONS Green Business Models that Work 10:00 a.m. – 11:15 a.m. Bed Bug Strategies from Abroad: An International Perspective Mark O’Hara, Anderson Pest Solutions, Elmhurst, IL; Paul Sugrue, Nozzle Nolen, Inc., West Palm Beach, FL; Dan Van Steenwyck, Clark Pest Control, Lodi, CA John Adams, Adams Pest Control Pty, Ltd., Port Melbourne, Australia; Dave Alcock, South African Pest Control Association, Pretoria, South Africa; Yuji Hattori, Hohto Shoji Co., Ltd., Tokyo, Japan; Michael Kahlo, APC AG , Nurnberg, Germany; Bill Melville, PCO Services Corporation, Mississauga, Canada; Alberto Ponjoan, Servicios Depec, S.L., Barcelona, Spain The march to green may have been slowed by the economic downturn. Yet, consumers continue their inexorable march toward greener, environmentally-conscious, more sustainable lifestyles, including pest management. The pest management industry has grappled with a plethora of different green pest management business models. Find out from industry leaders what’s working and what isn’t. Bed bugs have reemerged as a significant pest in many places around the globe. Find out from a distinguished panel of global PMPs how serious the bed bug problem is in their corner of the world and any novel strategies or technologies they are employing. Mosquito Control in Communities Claudia Riegel, City of New Orleans Mosquito & Termite Control Board, New Orleans, LA Effective mosquito control on an area-wide basis requires the cooperation of everyone in the community. Find out how residential mosquito treatments and outreach can impact large scale mosquito populations by focusing on one backyard at a time. Fumigation Update Gene Harrington, National Pest Management Association, Fairfax, VA The world of fumigation has evolved tremendously over the last 10 years and major changes have only seemed to accelerate the last few years. Fumigators should attend this session to make sure they are up to speed. CONCURRENT EDUCATIONAL SESSIONS 12:30 p.m. – 1:45 p.m. New Bed Bug Detection Technologies Changlu Wang, Rutgers University, Rutgers University Biology, Behavior and Control of Brown Marmorated Stink Bugs Jim Fredericks, National Pest Management Association, Fairfax, VA The Brown Marmorated Stinkbug (Halymorpha halys) was first introduced to Eastern Pennsylvania in the late 1990s. Since then, stinkbug numbers have increased and populations are found throughout the Eastern United States and are expected to spread nationwide. Find out more about the biology, behavior and innovative treatment methods for this emerging pest. How to Build an Integrated Marketing Plan for Your Pest Control Business Joy Gendusa, PostcardMania, Clearwater, FL As business owners and marketers in the pest management industry, you stand at the crossroads of old and new marketing media—and you have a decision to make. The tried and true methods of direct mail, print and TV advertising now compete with online options like social media and pay-per-click for your marketing dollars. But how do you choose the best approach for your pest control business? How can you maximize your return on investment? These questions and more will be answered during this session. October 19–22, 2011 Detecting low number of bed bugs is critical for effective bed bug management programs. Bed bug monitors help early detection and evaluation of bed bug elimination efforts. This session will discuss the effectiveness of various monitors, and how to use monitors to reduce the cost and improve the overall success of bed bug elimination efforts. Ticks, Lice, and Fleas: the Other Bloodsuckers Dr. Faith Oi, University of Florida/IFAS, Gainesville, FL Bed bugs are headline grabbing pests, but what about the other bloodsuckers? Arthropods such as ticks, lice and fleas are not just nuisance pests, but can also transmit disease. Hear about how these pests can pose serious public health and medical problems. Exotic Pests in Not So Exotic Locations Wayne Grush, Holder’s Pest Control Co., Houston, TX Exotic species cross our borders every day, but not all have the capacity to become pests. This presentation will focus on introduced pest species with emphasis on more recent introductions. Learn how to identify these species and mitigate their impact in ways that are both effective and profitable. www.npmapestworld.org 19 saturday Understanding Your Marketplace to Maximize Your Marketing Implementing Community Based Tick IPM Panel of Industry Experts Ron Harrison, Orkin Pest Control, Atlanta, GA While there are many universal aspects of the pest management industry, marketing isn’t necessarily one of them. Your business should be marketed to your community based on an understanding of your demographics, unique pests, and issues important to the market. Find out how to improve your lead generation and ultimately, closed sales, by tailoring your company’s messaging. The black-legged, or deer tick, is one of the most important arthropod vector species in North America due to its ability to transmit the pathogen that caused Lyme disease. Find out the results of a large scale, community-wide tick management program implemented to reduce tick populations and decrease the incidence of disease. The Brown Recluse Spider: Myths, Mistakes and Hyperbole Data Trends in the Pest Control Industry Gary Curl, Specialty Products Consultants, LLC, Mendham, NJ What is the “state of the industry”? Are our numbers up or down or somewhere in between? This session will offer a look at some of the baseline numbers important to understand about the professional pest control industry so stakeholders have the tools necessary for a thorough understanding of the market. Understanding LEED Certification Lonnie Anderson, Terminix International, Memphis, TN This session will provide a useful overview on the opportunities companies have to provide IPM services to LEED registered or certified accounts. During the presentation we will examine USGBC as a leading certifier of “green” building and “green” building practices and the LEED rating system as it applies to indoor and outdoor IPM practices. Rick Vetter, University of California Riverside, Riverside, CA The infamous reputation of the brown recluse spider occurs throughout North America. Although it is indeed a medically important spider, many misconceptions are still persistent in the general public, medical literature and even the scientific literature. This talk will highlight new research that should be useful for pest management professionals. Good to Great: Growth Strategies of Small, Medium, and Large Companies Kurt Trombetti, Enviro Safe Pest Control, Las Vegas, NV; Robert Baker, Clark Pest Control, Lodi, CA Whether you are a large company or a start-up, you want to be a complete and total success. But success can be complicated. There is more to it than just good performance. Attend this session and hear from a panel of pest management professionals who will share how they achieved success in their career—the good, bad, and the ugly. Clarifying What is Organic, Inorganic, Natural and Synthetic for Turf Treatments Net Promoter Scores Roger Funk, The Davey Tree Expert Co., Kent, OH Brent Boles, Schendel Services, Inc., Topeka, KS Interest in “organic” has been growing in recent years as people strive to do the right thing for the environment and their families. As professionals, we need to have a better understanding of the science of organics in order to assure that our clients and the environment are getting the expected results. How likely is it that your customers would recommend your company to a friend or colleague? Based on the best-selling book written by Fred Reichheld, you will be given tools to learn how to measure your company’s performance through your customers’ eyes. Is Your Company on the Path to Professionalism? CONCURRENT EDUCATIONAL SESSIONS 2:00 p.m. – 3:15 p.m. Heat Treatments: Analyzing Jobs to Increase Success Rates Michael Botha, Sandwich Isle Pest Solutions, Pearl City, HI; Jay Bruesch, Plunkett’s Pest Control, Inc., Fridley, MN; Tom Jarzynka, Massey Services, Inc., Orlando, FL; Dr. Jeff Weier, Sprague Pest Solutions, Tacoma, WA The use of extreme heat has been touted as the perfect solution for bed bugs. Unfortunately not every job goes as planned. When things don’t work out as expected, the job needs to be analyzed to determine what went wrong and how to avoid the problem in the future. This panel of heat treatment veterans will provide insight into how their companies define success and evaluate failures to ensure effective heat treatments for bed bugs. 20 PestWorld 2011 Andrew Architect, National Pest Management Association, Fairfax, VA QualityPro is the largest and most widely recognized credential available for pest management companies nationwide. Through this program we aggressively seek to raise the bar for professionals while actively promoting QualityPro companies to residential and commercial consumers. After six years in existence, QualityPro companies account for well over half the revenues generated from structural pest control and continue to expand as word spreads on the benefits of hiring a certified member. Attend this session and educate yourself on how to join the program, meet the standards and take your place among the best in the business. Today’s Opportunities. Tomorrow’s Success house of learning PestWorld 2011, we’ll get you out of your seats and show Not only will you hear from nationally-recognized experts during our unique House of Learning, staged to represent a true field you how to handle your most troublesome pests! Through demonstrations of everything from canine inspections, vent environment, you will have the opportunity to see hands-on practices. ring installation, treatment methods for bed bugs, and monito THURSDAY, OCTOBER 20 FRIDAY, OCTOBER 21 10:15 a.m. – 11:30 a.m. 10:45 a.m. –12:00 p.m. Bed Bug Treatments Canine Scent Detection Demonstration Mark Shepardigian, Rose Pest Solutions, Troy, MI The use of canine scent detection teams to detect bed bugs and other pests is increasing in popularity. Canines are an excellent tool to help detect low level bed bug infestations quickly and effectively. Observe a live demonstration of a canine team in action as they perform a search and provide insight into the world of canine scent detection. Bed bug treatments are a labor intensive and time consuming process. This live demonstration will follow a technician from start to finish as a room is successfully treated for bed bugs by integrating a careful inspection, conventional product, as well as some good old fashioned “elbow grease”. 2:30 p.m. – 3:45 p.m. 2:30 p.m. – 3:45 p.m. WDI Inspections and Documentation Nuisance Wildlife Trapping: Maximizing Efficacy by Mastering the Set George Rambo, Critter Control Northern Virginia, Fredericksburg, VA Jeff Holper, Holper’s Pest and Animal Solutions, St. Louis, MO Tag along for a wood destroying insect inspection demonstrating good inspection techniques and proper documentation procedures using the NPMA-33 form. Come prepared with tough questions for the informative question answer session that will follow the inspection and documentation demonstration. Heat treatments for bed bug control are a popular and effective method for controlling these elusive pests. Observe and interact with industry experts as they demonstrate the equipment, methods and safety precautions needed to successfully implement whole-room and containerized heat treatments. 4:00 p.m. – 5:15 p.m. 4:00 p.m. – 5:15 p.m. Flea Treatments Heat Treatments for Bed Bug Control Following a decline in calls over the past ten years, pest management professionals are reporting an increase in the number of flea infestations nationwide. Tips, tricks and methods for successful flea treatments, including pre and post-treatment customer recommendations will be demonstrated in this timely session. Tom Jarzynka, Massey Services, Inc., Orlando, FL October 19–22, 2011 Heat treatments for bed bug control are a popular and effective method for controlling these elusive pests. Observe and interact with industry experts as they demonstrate the equipment, methods and safety precautions needed to successfully implement whole-room and containerized heat treatments. www.npmapestworld.org 21 pestworld exhibit hall heart of the convention The PestWorld Exposition is the stry-related trade show and this year’s single largest, indu ors showcasing the vend ing lead floor. With more than 150 bitors will launch new latest products and services, exhi es, and demonstrate products, explain current techniqu d, and large pest -size solutions to benefit small, mid government employees as well as management companies, and university researchers. days to explore the 100,000 Take time over four high intensity be captivated by what our square feet of exhibit space and products, services and over industry has to offer—and disc business. your for ect partnerships that are perf ies with the products and This year’s exhibitors are compan ding: services you are looking for, inclu of Products and Equipment ■ Manufacturers and Distributors Mosquito Control, for Pest Control, Termite Control, Lawn Care, and Bed trol, Nuisance Bird and Wildlife Con Bug Control M old Remediation Suppliers for Small Businesses ■ G eneral Services and Products s, Insurance, Legal, such as Cell Phones, Credit Card s tem Sys o Uniforms and Security Vide ries, including GPS ■ V ehicle Equipment and Accesso Systems Software, Web ■ C omputer Systems Technology, Developers and Hand-Helds and Human Resource ■ R ecruiters/Employment Services Consultants Exhibit Hall Events Exhibit Hall Grand Opening and Welcome Reception Wednesday, October 19 3:00 p.m. – 7:00 p.m. Lunch in the Exhibit Hall Thursday, October 20 11:30 a.m. – 2:30 p.m. Lunch in the Exhibit Hall Friday, October 21 12:00 Noon – 2:30 p.m. Coffee and Beignets in the Exhibit Hall Saturday, October 22 8:00 a.m. – 10:00 a.m. ■ ■ A d Agencies And Much, Much, More! MAP YOUR SHOW Be sure to visit our Interactive Floor Plan available at www.npmapestworld.org/pestworld2011.cfm! Here, you can check out all of the exhibitors and create your own personalized show planner. All you need to do is search the floor plan by exhibitor or product to locate exactly who and what you want to visit at the show, add them to your agenda and print it out to take with you to the show. You can also use the agenda planner to organize all of the sessions you’d like to attend! Maximize your show investment and ensure every minute you spend on the show floor counts by knowing exactly where to find who AND what you’re looking for. Create Your Account Today! 22 PestWorld 2011 Today’s Opportunities. Tomorrow’s Success pestworld 2011 directory as of June 15, 2011 PestWorld 2011 sponsors are highlighted. A.J. Gallagher/PestSure Association................................318, 320 GM Fleet and Commercial.....................133 Pi Chi Omega........................................913 GNC Industries......................................334 PIGNX...................................................341 H D Hudson Manufacturing Company...................................639, 641 Plastdiversity, LDA.................................427 A.R.M. Solutions....................................931 AB Bait Co............................................735 Heat Assault..........................................118 Allergy Technologies, LLC.................613 HomeGuard Distributors........................935 American Express Open........................401 Hot Foot America, LP............................406 AmeriVap Systems................................818 HY-C Company, Inc...............................826 AMVAC Chemical Corporation...............300 IGEBA Geraetebau GmbH.....................522 AP&G Co...............................................827 Innovative Pest Control Products...........820 B & G Equipment Company..................207 ITB Co Inc.............................................645 Basement Systems, Inc.........................521 J. T. Eaton Co., Inc................901, 903, 905 BASF Pest Control Solutions.....619, 845 J.F. Oakes Sales & Marketing. LLC..........................719, 721 A.R.E. Accessories, LLC........................745 Bayer Environmental Science...........319 Postcard Mania.....................................824 Protect-A-Bed.............................200, 201 Pumptec, Inc.................................527, 529 Quest Heat............................................145 Real Green Systems..............................127 Rockwell Labs, Ltd................................701 Safeguard Products, Inc........................235 ServicePro.Net......................................739 Shenzhen Longray Technology Co., Ltd...........................822 Bell Laboratories, Inc.........................513 Jones & Son Pest Control Supplies, Ltd....................................... 227 Silvandersson Sweden AB/Cryonite CTS.......................219, 221 Bird Barrier America......................438, 440 Kness MFG. Co., Inc.............................733 Susan McKnight, Inc.............................523 Bird-B-Gone, Inc...................................500 Liphatech, Inc........................................813 Syngenta...............................................119 Brandenburg UK Ltd.............................245 Marathon Data Systems, LLC........412, 413 Telogis...........................................907, 909 Brownyard Group, Inc...................526, 528 Mattress Safe, Inc..........................917, 919 Temp Vent Corporation..........................429 Bug Stop...............................................223 MGK......................................................213 TEMP-AIR.............................................601 Cardinal Professional Products..............322 Termatrac..............................................332 Container Manufacturing, Inc.................618 National Pest Management Association........................................801 Control Solutions, Inc....................239, 501 Nisus Corporation..................................445 Therma-Stor, LLC..................................301 Coxreels................................................214 Nixalite of America, Inc..................518, 520 Curtis Dyna Fog, Ltd..............................628 Oldham Chemicals Co., Inc...................833 Diversified Sales & Marketing.................600 P & L Systems Ltd.........921, 923, 925, 927 Dow AgroSciences.............................819 Paragon Professional Products............................307, 309, 311 DuPont Professional Products..........545 Dykstra Laboratories, Inc.......................740 Earth Care Products..............................911 Ensystex, Inc.........................................400 Entomological Society of America..........929 Envincio LLC.................................710, 712 PBM Supply & Manufacturing, Inc.........233 ThermaPure...........................................339 Thomco.................................................727 Tomahawk Live Trap, LLC......................519 Tramex Ltd............................................832 Univar USA, Inc...................706, 707, 708 UPF&DA................................................622 PCO Bookkeepers.................................101 Urban Entomological Society.................939 Pest Control Insulation Systems............700 Weisburger Insurance Brokerage.....713 Pest Control Supplies....................723, 725 Wells Fargo Insurance Services USA, Inc............................................620 Pest Control Technology........419, 421, 423 Wildlife Control Supplies, LLC................834 FLIR Systems........................................408 Pest Management Professional Magazine...........................607, 609, 611 Fly-Bye Bird Control Products................738 Pest-Heat Thermal Pest Management...313 Yodle.....................................................410 FMC Corporation...................................407 Pestmaster Franchise Network, Inc.......626 Zarbeco, LLC........................................206 Forshaw Distribution, Inc.......................507 PestWest USA, LLC............................333 Zoecon/Central Life Sciences...........633 October 19â€“22, 2011 Woodstream Corporation......................800 www.npmapestworld.org 23 t s e u g & e s u Spo ogram pr New Orleans Experience PestWorld and enjoy with the as a spouse or personal guest istration Spouse & Guest program. Your reg General includes access to the PestWorld Easy, Exhibit Sessions, the Big Event in the Big one of the Hall, gift bag, Thursday Lunch and Friday tours listed below. THURSDAY, OCTOBER 20, 2011 11:30 a.m. – 2:30 p.m. SPOUSE & Guest LUNCHeon FEATURING THE FOUR BITCHIN’ BABES Join NPMA and the Four Bitchin’ Babes for an afternoon of musical theater that focuses on the insanity of either being female or knowing a female! From school days to…well… being older than that, this year’s spouse program will humorously examines the joys and confusion of balancing life in the girl lane that’s one part comedy road show, one part celebration of hearth and home. Start with four richly gifted singersongwriters, add 3/4 cup married life, four kids, four part harmony vocals, one piano, four guitars, one Rockin’ Pink Bass, a dollop of sharp social commentary, cheerleading pom poms, a pinch of PMS, a wardrobe of bling-bling, and you’ve got an Estrogen fueled hilarious show that celebrates the best of Babes, Boys, and Botox. Listen to the Four Bitchin’ Babes 24 PestWorld 2011 FRIDAY, OCTOBER 21, 2011 Please choose one of the following options on the registration form. OPTION ONE: FOREVER NEW ORLEANS (lunch included) 10:30 a.m. – 2:30 p.m. Take the ultimate tour of New Orleans! Begin with Jackson Square in the famed Vieux Carre’, site of St. Louis Cathedral, the Pontalba Buildings, the Presbytere and the Cabildo, which served as Colonial seats of government. Continue along the historic Esplanade Avenue, lined with its original mansions and townhouses, toward the Faubourg St. John, where you will visit an above ground City of the Dead, St. Louis No. 3 Cemetery. You will then visit City Park, once a thriving sugar plantation and now the fifth largest municipal park in the nation. Traveling up Carrollton Avenue, you will view picturesque Tulane and Loyola Universities followed by a trip up St. Charles Avenue with a view of some of the most stately mansions and gardens. This part of the tour is followed by a seated lunch at Commander’s Palace, since 1880 a New Orleans landmark and now a culinary Mecca. Finally, you’ll end the tour with a visit to the Central Business District, Riverwalk Shopping Complex, and Warehouse district. OPTION TWO: CAJUN AND CREOLE CUISINE (lunch included) 10:30 a.m. – 1:00 p.m. The local New Orleans chefs can be colorful characters, and you will get one of the best teaching you the techniques and secrets that get to the very soul of Cajun and Creole cooking. You will learn the differences in the various styles of cooking in Louisiana and receive copies of recipes to take home with you to dazzle family and friends with your newfound culinary skills. During the demonstrations, traditional New Orleans-style coffee will be served. Following the demonstrations you will enjoy a great meal of traditional New Orleans fare. (Please Note: the School of Cooking is a 15-minute walk from the hotel.) Today’s Opportunities. Tomorrow’s Success s r u o t l a n o i t p o Limited Space Available. Sign up on Registration Form. HISTORIC FRENCH QUARTER CARRIAGE TOUR $60 Saturday, October 22 | 9:00 a.m. – 10:30 a.m. Experience New Orleans in a way unlike any other as you are whisked away by a procession of quaint mule drawn carriages on your own private cavalcade down the streets of the French Quarter. As the carriages move through the Vieux Carre you will experience first-hand the old world ambiance, history and architecture of this famous New Orleans neighborhood. Other sites include Jackson Square, St. Louis Cathedral and many other New Orleans favorites. MYSTERIES OF LOUISIANA SWAMPLANDS $60 Saturday, October 22 | 9:00 a.m. – Noon Take an incredible journey into the mysterious swamps and bayous of Southern Louisiana. On this one-of-a-kind swamp boat tour you will travel into the depths of Cajun country as you hear tales of the Cajun folks and how they reap the bounty of their surrounding, trapping nutria, mink, otter and muskrat, hunting frogs and alligators; fishing for catfish and crabs. You will see exotic tropical plans and wildlife only found in the Louisiana wetlands, including majestic herons, nutria and large turtles sunning themselves, and alligators quietly easing through the murky, cypress shrouded waters. Lunch is not included A TALE OF TWO CITIES $35 Saturday, October 22 | 9:00 a.m. – Noon Visit New Orleans landmarks and learn the fascinating history behind these buildings and this unique city. You will see the famous historic St. Louis No. 3 cemetery and hear about the unique burial system in New Orleans. You will then head toward Lake Pontchartrain where you will notice the remnants of damage caused by Hurricane Katrina. You will also have time to see St. Charles Avenue, the Garden District, and the Warehouse District. Lunch is not included. FOREVER NEW ORLEANS $50 Saturday, October 22 | 9:00 a.m. – Noon Take the ultimate tour of New Orleans! Begin with Jackson Square in the famed Vieux Carre’, site of St. Louis Cathedral, the Pontalba Buildings, the Presbytere and the Cabildo, which served as Colonial seats of government. Continue along the historic Esplanade Avenue, lined with its original mansions and townhouses, toward the Faubourg St. John, where you will visit an above ground City of the Dead, St. Louis No. 3 Cemetery. You will then visit City Park, once a thriving sugar plantation and now the fifth largest municipal park in the nation. Traveling up Carrollton Avenue, you will view picturesque Tulane and Loyola Universities followed by a trip up St. Charles Avenue with a view of some of the most stately mansions and gardens. October 19–22, 2011 www.npmapestworld.org 25 15th annual t n e m a n r u o golf t Hosted by the Greater New Orleans Pest Control Association & Louisiana Pest Management Association Bringing championship golf to the vibrant charm of New Orleans, TPC Louisiana is as unique as the celebrated city itself. Legendary architect Pete Dye designed the course to be a perfect complement to the local ambiance—meandering between the rolling hills, lush wetlands and native cypress trees that lie just across the great Mississippi. “Laissez les bons temps rouler”—let the good times roll! Entry fee is only $125 to play in this outstanding tournament. Come and play as only the city known as “The Big Easy” can. You’ll play, eat, drink, and even a enter for a chance to win a new truck, a trip, or $25,000 in cash…in addition to several hole-in-one prizes. Join friends from near and far for a once-in-a-lifetime opportunity. Just remember the main rule when playing golf in New Orleans, don’t pet the alligators! Sign up on the registration form! The course is home to the state’s only PGA Tour event, the Zurich Classic of New Orleans. A stadium design brings fans up close to the action at every hole, making for a superb spectator experience. And five sets of tees on each hole ensure a rewarding round for every player—no matter his or her ability. Check Out the Course Now it’s your turn to play where the pros tee up. Come and join The Greater New Orleans Pest Control Association in our 15th annual Golf tournament as we invite the 2011 NPMA Pestworld attendees to l e v a r t d n a hotel n informatio Hilton New Orleans Riverside—The Headquarters Hotel for PestWorld 2011 The storied city of New Orleans offers a feast of culture, celebrated nightlife, and world renowned food and music. Experience the Crescent City in a whole new way, from the comfort of the City’s premiere luxury hotel and meeting center—the Hilton New Orleans Riverside. At the Hilton, the best of New Orleans is measured in feet, not cab fare. Presiding over the mighty Mississippi, the Hilton is a short walk from nearly everything! Fall in love with the French Quarter, share the excitement of the Warehouse/Arts District, or try your luck at Harrah’s Casino across the street. Connected to the hotel you’ll find the Riverwalk Marketplace, featuring more than 140 shops and restaurants. You can also visit the Louisiana Children’s Museum, IMAX Theater, National World War II Museum, Superdome and the Riverfront Streetcar—all just a short stroll away. It’s all here, waiting for you. For reservations, call (504) 561-0500 and reference NPM to receive the group rate of $239.00 per night. Additional rooms are available at the following properties: Embassy Suites New Orleans-Convention Center For reservations, call (504) 525-1993 and reference PWM to receive the group rate of $229.00 per night. Doubletree Hotel New Orleans For reservations, call (800) 222-8733 and reference PWM to receive the group rate of $209.00 per night. 26 PestWorld 2011 AIRFARE INFORMATION The official air carriers for PestWorld 2011 are American Airlines and Un Airlines. Please use the ited information listed below to secure the PestWorld discount, which is a min imum of 5 percent. ■■ American Airlines—Call (800) 433 -7300 or visit www.aa.c meeting identifier code om and reference 76HIBQ to secure you r airfare discount. ■■ United Airline s—Call (800) 864-8331 or visit www.united.com meeting identifier code and reference 585RN to secure your airfare discount. car rental INFORMATION Avis is the official car rental company for PestWorld 2011. Please contact directly at 1-800-331-1600 and refer to Avis Worldwide Discount (AWD) Number J099979 to receive your discounted rates. Today’s Opportunities. Tomorrow’s Success Rate Calculator Early Bird Regular (through 9/16/11) (after 9/16/11) 1st Attendee 465 495 2nd–4th Attendees 440 470 Each Additional Attendee 365 395 1st Attendee 565 595 2nd–4th Attendees 540 570 Each Additional Attendee 465 495 Member International Delegate 295 345 Non-Member International Delegate 345 395 Spouse/Guest 345 395 Amount NPMA Member Rate Ernest N. Morial Convention Center Hilton New Orleans Riverside October 19-22, 2011 Three Ways to Register Mail: 10460 North Street, Fairfax, Virginia, 22030 Fax: (703) 352-3031 Online: www.npmapestworld.org Your name will appear exactly as indicated on this form, so please print or type all information. One registration per person and spouse. Photocopies are acceptable. Non-Member Rate Optional Events Name (First)____________________________________________________ National Bed Bug Forum FREE (Last)__________________________________________________________ Pest Management Walking Tour 25/person PWIPM 5K 25/person Company______________________________________________________ Golf Tournament 125/player Company Address______________________________________________ Friday Forever New Orleans (Friday) 90/person City___________________________________________________________ Cajun and Creole Cuisine (Friday) 50/person State______________ Zip ______________ Country___________________ Historic French Quarter Carriage Tour (Saturday) 60/person Mysteries of Louisiana Swampland (Saturday) 60/person A Tale of Two Cities (Saturday) 35/person Forever New Orleans (Saturday) 50/person First Time Attendee? Yes No Phone___________________________ Fax___________________________ E-mail_________________________________________________________ Spouse/Guest Name____________________________________________ A B No Thanks Friday Tour Options (Included in Spouse & Guest Registration) First Time Attendee? Yes No NPMA makes its registration list available to our exhibitors and sponsors. If you do not wish your information to be distributed check here. GRAND TOTAL Method of Payment Check (Check # _______________________________________________ ) Visa MasterCard Card #_________________________________________________________ Golf Tournament Expiration Date_____________________ Security Code_______________ Player’s Name__________________________________________________ Signature______________________________________________________ Pair with _______________________________________________________ Handicap ______________________________________________________ $125/player x __________# of Players = ___________________Total Registration fees must accompany this form or registration will not be processed. All checks should be made payable to NPMA, and must be in U.S. dollars, drawn on a U.S. bank. If you fax this registration form, DO NOT MAIL A DUPLICATE COPY. Full registration fees include access to all educational sessions, exhibit hall, general sessions, and social functions associated with the convention. Fees do NOT include travel, hotel or optional tours. Refund Policy: All cancellations and refund requests must be received in writing. • By Sept. 17 = 100% refund • Sept. 18–24 = 75% refund • Sept. 25–30 = 50% refund • Oct. 1–8 = 25% refund • After Oct. 8 = no refund • No-shows = no refund www.npmapestworld.org After October 11, all registrations will be onsite. If your registration is received after October 11, it will not be processed until you arrive at the convention. Fees increase on-site. 10460 North St. Fairfax, VA 22030 : s r o s n o p s r u o o t u o y k n a h t