ANNUAL REPORT
2014–15
Built 105 new homes Neighbourhood enforcement team were awarded Introduced Activities
team of the year
by the social landlords Crime and Nuisance Group (SLCNG) Restorative Justice
Dealt with 250 cases
helped
109 100% victim satisfaction
Co-Ordinators to end loneliness and reduce social isolation in later life
Achieved HQN re-lets accreditation landlord in uk st 1 to achieve this
Estate Management people into work Achieved re-accreditation for further 3 years
through our Great
Opportunities programme
Highest Anti Social Behaviour
Secured contract to help 800
performance in 4 years troubled families over 5 years
Green
Charter ved achie
Held a group wide value for money customer conference
100% satisfaction Delivered live scrutiny sessions at CIH Annual gardening services Housing conference
for low cost CleanCare
saveD
ÂŁ2000 per week through
Delivered 90% interventions by yr 2/3 Neighbourhood plans
50% of customers
seen improvements Returned
ended the year with
ÂŁ250k profit
135 emptY
from ESF contract; helped 500 people
only
homes
BY INTRODUCING daily tenancies
Prevented
1,500
households from rebuild lives homelessness
Temporary accommodation schemes
recycling scheme and achieving a 21 day exceeded 95% at Cavendish Mill turnaround for re-lets for planned moves to settled homes
BUILT 44
NEW
116 CUSTOMERS
HOMES
joined Neighbourhood Network to promote Aksa’s work in communities
24 of these were in Saddleworth
new build developments rt o f t h e as pa
8
R ED UI
A FUR t
24
Set up an innovative partnership with
R HE
Achieved partnership status in Bury meaning we can gain council support for
AC Q
where we had over 3,000 applications
HOUSES
‘kick start your garden’
gardens received a makeover & green charter worked with customers in bury
to create a community vegetable patch
Oldham Coliseum which has enabled ASKA TENANts to improve their
employment prospects & access the Teaching Theatre programme
won the TPAS EXCELLENCE IN ANNUAL REPORT
hed launc
Secured funding for the
GH Response,
Care4Me project
our in house repairs REGIONAL & NATIONAL AWARD service, making a saving 143 tenants took up over FOR TENANT-LED SCRUTINY of approximately £300k 200 training places through
Delivered £2.5m
of external works including fencing, roofing & improving
pathways & driveways
Provided lifeline services to over 850
customers
CUSTOMER SATISFACTION
92%
99%
with the way we dealt with their asb complaint
with condition of their property when let
GREATer Training Launched the
Restorative Justice
Gedling Neighbourhood
Resolution Panel in September 2014 to help combat ASB
100%
GAS SERVICING COMPLETED FOR
56 MONTHS
CONSECUTIVE
Retained ISO 14001
Successfully completed
£1.1m
the mobile working solution
New Build
across the whole of the Responsive teams (PDA)
in 2014/15
Achieved total turnover
CUSTOMER SATISFACTION
Environmental Certification,
CHAS & ROSPA
96%
95%
Award
for all investment works
for responsive repairs
Gold
Successful implementation of
of £28.8 million,
which is £4.4 million ahead of budget and over £82m external work since inception
100% of voids
returned to use within target; 60% earlier than target our best void performance yet
Formed
the Targeted
GAINED recognition
through a Women in Housing award
Prevention
won a bid
with five other
for an Early Help service in Oldham in partnership with local charity Positive Steps
Alliance
vic
for
thr
ED A NEW WEB
es
NCH
SITE
L AU
organisations
es h o l d h o m e s er
Supported
694
ex offenders
in housing need
Achieved
258
planned moves for customers from our Great Moves accommodation services in Oldham and Tameside
Worked with
406
Coordinated
the annual
sleep out
raising over ÂŁ5800
for starter packs for
new tenants
people through our
Great Lives and Personalisation service
OUR PEOPLE ved ac h i e Number 8 in the Sunday Times
Top 100 Best Not-for–Profit Companies
to work for list
Achieved
number 1 landlord
in the UK from Housing 24
Achieved
Total social media
of engagement in Best Companies rating
11,779,634
for extraordinary levels
5,056 training days
were delivered have responded to
238,700 calls
potential reach
Total annual reach for public relations
45,164,074 Achieved ROSPA
Gold at Building Company and Gedling Homes
SATs results at Silver Springs Academy
for 2014 best ever
Pupils from New Charter and Silver
Springs Academies joined 105 children in the ‘adopt A PLAYER’
project with the
at 85% level 4+ Hallé orchestra
Copley Academy took part in Key 103’s Superhero Day
to help raise
money for charity
QUEST Moved to
new premises BRINGING TOGETHER
Tameside Radio, Reporter and digital services ensuring a more collaborative approach
Employ 23 full time staff
48
volunteers 250 students on our school journalism programme
Financials Group Income & Expenditure for the year end 31 March 2015
Group balance sheet as at 31 March 2015
£’000
£’000
Turnover
100,440
Maintenance, management and other income
Value of investment in our housing stock
(76,812)
Value of investment in our offices, IT, etc
Operating surplus Surplus of sale of properties
23,628 814
Net interest payable
(19,888)
Taxation for the year
(57)
Surplus for the year before tax
4,497
587,870 15,453 603,323
Cash at bank and money we are owed less bills not paid at the year end
46,658 649,981
Borrowing from loan facility Other long term liabilities
368,840 59,384
Accumulated reserves
221,757
Total funding/liabilities
649,981
RTB/RTA sales generating a surplus of £814k (2013/14 £720k). During the year, capitalised major works were £11.302m (2013/14 £12.609m). Rent losses from voids were £1.285m (2013/14 £1.402m). External income generated by the Building Company was £4.223m (2013/14 £8.951m). For our full performance information, please visit www.newcharter.co.uk