Vol. 14, Num. 8 August 2014
www.ncasp.com
CERTIFICATION IMMERSION See page 11 for details!
In this issue Cheryl Neely wins Award . . . 2 Vendor Index . . . . . . . . . 3 Vendor Spotlight . . . . . . . . 4 Assurance, Mike Atieh . . . . . 5 Scott Cox Memorial . . . . . 6 Leadership Spotlight . . . . . . 7 Essential StaffCARE . . . . . . 8 Contract Staffing . . . . . . . . 9 World Wide Specialty . . . . . 10 Certification Immersion . . . . 11 Careerbuilder . . . . . . . . . 12 NCASP Gives Back . . . . . . 13 TalentWise . . . . . . . . . . 14 Sponsors’ Corner . . . . . . . 15 Awards . . . . . . . . . . 16-17 Rob Mosley Presentation . . . 18 Laura Hamilton Presentation . 19 Legal Matters . . . . . . . . . 20 Membership . . . . . . . . . . 21 Real World Staffing . . . . . . 22 Dan Campbell Presentation . . 23 Productivity . . . . . . . . . . 26 Happy Sponsors . . . . . . . . 27 Global Cash Card . . . . . . . 29 Member of the Year . . . . . . 30 Board of Directors . . . . . . 31
Special Recognition by Rita Bottoms, The Resource
Cheryl Neely Receives Service Above Self Award from Monroe Rotary
STAFFING NOW THE VOICE OF NC EMPLOYMENT PROFESSIONALS
Volume 14, Number 8 August 2014 Publishing Information PO Box 1810 Hickory, NC 28603 NCASP.com Michelle Coviello Interim President michelle@ncasp.com Editor in Chief | Rita Bottoms rbottoms@theresource.com Vendor Relations | Mary Mallett, CPC mary@searchpro.com Graphic Designer | Stacey Chacon stacey@staceychacon.com Contributing Writers:
Cheryl was presented with this award from their club for 2013-2014. She is the Sargent of Arms for the club and serves on their Board. Besides being a Rotarian she also serves on the boards of The Arc of Union/Cabarrus County, Union County Human Resource Association (UCHRA) as VP of Membership for 20142015, American Red Cross, Turning Point’s Domestic Shelter, South Piedmont Community College Foundation. She is also a member of “Leadership Union Class” for “2014”. For the coming “2015” year Cheryl serves as Co-Chair for two statewide conferences. One with our NCASP group and the other with the North Carolina Society of Human Resource Management (NCSHRM) which will be held in September of “2015”.
Rita Bottoms Jenna Campbell Marc Cochran Rick Ferretti Debbie Fledderjohan Janee Hill Mary Mallett Michelle Mandell Deborah Miller Jonathan Weiner Jill White Published by
She has been a member of NCASP since “1993” and serves on our Board the last 11 years. Cheryl owns Carolina Staffing Resources and has offices in Charlotte, Matthews and Monroe, NC.
Conference Photos
Interim President | Michelle Coviello michelle@ncasp.com Staffing Now is published twelve times per year. For subscription inquiries, click here. Archived issues are available online at ncasp.com. Copyright 2014. All rights reserved.
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2 0 1 4 V E N D O R PA R T N E R S PLATINUM KEY SPONSOR John Walters, Alan Gilbert & Jody Williams at Essential StaffCARE Specializing in the development of voluntary, payroll deducted insurance products designed for Staffing Industry employees. 864.527.0474 // JohnWalters@iagbenefits.com alangilbert@iagbenefits.com // jodywilliams@iagbenefits.com SILVER LEVEL SPONSORS Natalia Vidmar at CareerBuilder Internet Career Site and Job Boards 773.527.2975 // natalia.vidmar@careerbuilder.com
Robert Thompson at World Wide Specialty Programs Staffing Insurance 800.245.9653 x 112 // rthompson@wwspi.com BRONZE LEVEL PARTNERS
Jill White at Womble Carlyle Sandridge & Rice Attorney at Law/Employment Issues 336.574.8095 // 803.316.5791 // Jill.White@wcsr.com
Joseph Doyle at TalentWise Solutions Hiring Process Management & Compliance 919.359.2097 // jdoyle@talentwise.com
Spruill Alexander at The Clement Companies Liability & Workers Comp Insurance 252.756.8300 ext. 204 // salexander@towneinsurance.com
Danny Ashraf at Monster.com Job Board & Recruitment Software 646.203.6452 // Danny.Ashraf@Monster.com
Tom Sarach at COATS Sql. Fully Integrated Staffing Software 800.888.5894 // tsarach@coatssql.com
Mark Demaree & Debbie Fledderjohan at Top Echelon Helping Recruiters Make More Placements 330.455.1433 // mdemaree@topechelon.com dfledderjohann@topecheloncontracting.com
Jonathan Weiner at Mez Media Digital Marketing Specialists | Web, Email & Video 704.875.2891 // jonathan@mez.media.com Melissa Cleary & Sidney Minter at Teague Campbell At Teague Campbell, our attorneys are on top of things 919.873.0166 // mcleary@teaguecampbell.com 919.873.0166 // sminter@teaguecampbell.com
Michael Atieh of Assurance Independent Insurance Brokers 847.463.7207 // matieh@assuranceagency.com Jim Shaki at RecruiterEco The Social Community for HR, Staffing & Recruiting Intel 828.329.4759 // publisher@recruitereco.com
STANDARD BOOTH SPONSORS George Mavrantzas at Global Cash Card Systems + Service = Easy, The Formula for Paycard Success 904.993.0469 // gmavrantzas@globalcashcard.com
Matt Gallagher at Avionte Front and Back Office Staffing Software 770.852.2536 // matt.gallagher@Avionte.com
Sarah Doggett at Senn Dunn Insurance Business Insurance 336.346.1375 // sdoggett@senndunn.com
Larry Gibney at US Funding, Inc. Payroll Funding and Factoring 336.812.9767 // lgibney@usfundinginc.com
Cassie Watkins at Wells Fargo Liability & Workers Comp Insurance 704.556.2569 // cassie.watkins@wellsfargo.com phil Rich Petersen at TempWorks Integrated Staffing Software/Payroll Processing & Funding 770.237.0065 // richp@tempworks.com
Sabina M. Smits at AGR Financial, LLC. Temp Funding 305.255.8181 // ssmits@agrfinancial.com
PREMIER & PARTNER MEMBERS Premier Member Judy Collins at TFI Resources The Independent Recruiters Resources for Temporary and Contract Placements 713.975.7576 // Judy@TFIresources.com Partner Member Michael Reilly at WEX Inc. (rapid paycard) Paychecks Made Faster, Easier, and FREE 813.463.0794 // Michael.Reilly@wexinc.com
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Jimmy Hill & Melissa Case, C-DER at Wolfe Trusted Employer Solutions 704.743.1043 // JimmyH@WolfeInc.com 828.771.3113 // MelissaC@WolfeInc.com ASSOCIATE MEMBERS Galen Hess at National Tax Credit National Tax Credits Consultant 336.233.7544 // ghess@nationaltaxcredit.com Sean Kelly at Alere Drug Testing Solutions 919.803.4648 // sean.kelly@alere.com Stephanie Taranto at TruHealth Specialized Workforce Development 919.518.9956 // staranto@truhealthadp.com
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Vendor Spotlight
Top 10 ACA Compliance Items for 2014 1.
2. 3.
Transitional Guidance – With the February release of the final regulations came transitional guidance for certain employers. Employers need to determine whether or not they qualify for transitional relief and to what extent to start planning their benefit offerings for future plan years. Plan Documentation (PDs/SPDs/SBCs) – All employers sponsoring group health plans are required to have Plan Documents, Summary Plan Descriptions, and Summary of Benefit and Coverage for each health plan option, regardless of whether you are fully-insured or self-funded. Establish Ongoing Employee Measurement Periods – Once an employee has been employed throughout a standard measurement period (typically 12 months), they’re an “ongoing employee,” and you must establish the ongoing employee measurement period to properly ensure you’re offering coverage to all full-time employees.
4.
Determining Large Employer Status – The Employer Mandate final regulations provided a more concrete definition of who is a full-time employee and how to calculate whether or not employers are large or small employers for this purpose. Now is the time to determine the scope of your responsibilities.
5.
Choose a Method to Determine Affordability for 2015 – There are three safe harbors to ensure your plans meet the affordability requirement under the Employer’s Shared Responsibility provisions in the ACA: the 9.5% Safe Harbor, the Rate of Pay Safe Harbor, and the Federal Poverty Level Safe Harbor.
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6.
90 Day Waiting Period – Modify waiting periods to meet ACA requirements, which are now capped at 90 calendar days. This can follow an orientation period of no more than 30 days.
7.
ACA Marketplace Reform Requirements Compliance – Elimination of annual limits on essential health benefits, elimination of pre-existing condition exclusion parameters, non-discrimination in health care providers and more.
8. 9. 10.
Prepare for Non-discrimination Testing – Benefit plans will likely be limited in ability to “sweeten” the benefits for managers and executives. Seek out alternative strategies now. Grandfathered Plans – Expanded coverage needs to be available to children up to the end of the month in which they turn 26. DOL Audits – With the implementation of health care reform, the DOL has been showing increased audit activity. Begin forming a step-by-step process to ensure you’re aware of the additional requirements placed on employee benefits.
matieh@assuranceagency.com | 847.463.7207
NCASP.com
ilxf
nationwide. PROUD MEMBER OF NCASP.
ASSURANCEAGENCY.COM
Educating over 500 staffing clients Michael Atieh, CPCU, ARM, SCLA, Senior Vice President 847.463.7207 | matieh@assuranceagency.com
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Scott Cox: A dear friend, loyal vendor partner and true gentleman will be missed a great deal! Scott Lee Cox CHARLOTTE Scott Lee Cox of Charlotte, N.C. passed away on June 28, 2014. He was born Aug. 20, 1951 in Goldsboro, N.C. to the late Carl and Daphne “Scottie” Cox. His gregarious nature and love of people were evident in all areas of his work and personal life. Scott studied Industrial Engineering at North Carolina State University. After graduating in 1973, Scott entered the insurance industry with Aetna Life & Casualty. For more than a quarter century he worked for Wells Fargo and its predecessors as a commercial insurance agent. He was one of the nation’s foremost insurance experts on temporary staffing firms and was recognized by the North Carolina Association of Staffing Professionals on multiple occasions. Scott was a devoted member of Christ Episcopal Church in Charlotte, where he was a Sunday school teacher and
acolyte advisor. Through the church he began volunteering with Habitat for Humanity, building houses with friends and clergy. In 1996, Gov. James Hunt appointed Scott to the North Carolina State Board of Certified Public Accountant (CPA) Examiners and Scott served for eight years with distinction. Scott is survived by his wife, Patricia; daughter, Elizabeth “Scottie”; sons, William and Thomas and his sister Carla Cox Davis of Greenville, N.C. The family will receive friends from 6 to 8 pm July 1, at 3700 Beresford Rd., Charlotte, NC 28211 and following the service at the church. A memorial service will be held at 11 am on July 2, at Christ Episcopal Church, 1412 Providence Rd., Charlotte, N.C. 28207. In lieu of flowers, memorials may be made to Christ Episcopal Church or Habitat for Humanity of Charlotte, P.O. Box 220287, Charlotte, N.C. 28222. T.H. Robertson Funeral & Cremation Service is serving the family www.throbertson. com. Published in Charlotte Observer from June 30 to July 1, 2014
Conference Review By Janee Hill, Greene Resources
Jill White Perspective Jill White wrapped up our conference with a very informative Legal Matters breakfast in which she discussed the nuts and bolts of contracts. The contract is the only opportunity you have to protect your company’s interest. A few tips that Jill shared are:
• Indemnification provisions can get very expensive so • • • • • • • • • • • •
examine them closely DO NOT remove the “Nuts and Bolts” of agreements Recitals (i.e. whereas) Choice of Law – what law will we follow Forum selection – where will we agree to hash this out Attorney’s fees – who should pay fees upon the outcome of a case Severability – in the event that one provision isn’t enforceable, the contract is still valid Merger Clause/Entire Agreement – encompasses all previous agreements Acknowledgement – shows that parties have read, understand and agree with no undue influence Put EVERYTHING in writing. Signatures are important and must be from a party authorized to represent the companies Be sure to include an effective date Update your documents on an annual basis
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Jill stressed that, in our industry, generic contracts may open your agency up to expensive lawsuits. Take a close look at your contracts and be sure that your business is protected!
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Leadership Spotlight by Rita Bottoms, The Resource
Janee Hill Talent Acquisition Specialist, Greene Resources since August 2013 What are your primary job responsibilities? I serve as the lead recruiter for our Productivity Staffing division In which industries and functions do you specialize? Productivity Staffing specializes in light industrial/safe industrial staffing including manufacturing, warehousing, management and engineering. Which aspects of your job get you revved up? Being able to help people fulfill their goals and dreams on a very fundamental level keeps me motivated and is the reason I love the work I do. Regardless of if I am placing a Mechanical Engineer that has been working toward this “perfect position” his/her whole life or if I am placing someone a short term assignment, we are helping to fill a need in that person’s life and the lives of their family. That is pretty awesome. What’s one of your favorite recruiting/staffing stories? (something funny or poignant or just plain interesting) I had a candidate that was scheduled to interview with one of our clients for a Custodian role. The client called us a few minutes after the scheduled time to let us know that the candidate had not arrived. When I called the candidate he informed me that he hit a deer on route to the interview and he was unable to move his car. I could hear the traffic behind him so I inquired as to his health and told him we would re-schedule the interview. He told me that he left the car and was WALKING to the interview along the busy highway and should arrive there shortly. He said, “Miss Janee, I can get a new car, but I need this job.”
NCASP.com
We can get caught up in how busy we are and the things that our contractors didn’t do or did and shouldn’t have. This candidate brought back to the forefront how impactful a new position can be and what lengths some individuals are willing to go to for steady employment. Which aspects of your job would you outsource if you could? Reformatting candidate resumes! Tell me about your professional life before joining your current company. Before joining Greene I was a sales rep for a national cable company and prior to that I worked as a technical support representative for a beverage company. Why did you leave that industry for the recruiting/staffing business? For the past 4 years I had been helping my mother with our family owned recruiting firm in addition to my full time jobs. Though I was very successful as a sales person, I realized that I didn’t finish my day feeling nearly as fulfilled as I did when I filled a job req. It hit me that recruiting allowed me to use my skillset to help people. I can’t think of a better career combination. How did your pre-staffing/ recruiting life help prepare you for your current career? Technical support and sales are both very results driven. That helped to hone my process development skills. Each call was a little different but each one was supposed to end with the problem resolved or the sale closed. In staffing/recruiting, each customer and each candidate are a little different, but they all want the same end result: an employee for their position and steady employment respectively. A successful recruiter has to be able to identify the
approach and process that will help to get to the end goal of each unique circumstance. Has your NCASP membership benefited you thus far? If so, how? Yes, my NCASP membership has benefited me in various ways. If you want to be good at your job, education and knowledge are key. NCASP’s conference has provided me with a wealth of industry specific knowledge. Additionally, the camaraderie with my peers across the state has been wonderful. Why did you join the NCASP BOD? I joined the board to contribute to our industry. Martin Luther King Jr. said “Everybody can be great...because anybody can serve.” It is a pleasure to serve our industry.
15TH ANNUAL NC ASP TRAINING CONFERENCE
SAVE THE
DATE MAY 14 - 16, 2015 July/August 2014
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Platinum Key Sponsor
Major Staffing Companies Switch to Essential StaffCARE for Temporary Employees for 2014 Essential StaffCARE Fixed Indemnity Plans fill gaps and provide day one benefits with no deductibles or co-pays.
Essential StaffCARE Facts and Figures at a Glance: Leader in the Staffing Industry:
Superior Plan Administration:
• 1 Equifax strategic healthcare partner – providing ACA Analytics tool to manage employment data and ACA strategy
• 754,792 claims processed in 2013 • 95.3% of claims processed in 14 days
• 1 of only 7 American Staffing Association Corporate Partners (ASA’s only health plan Corporate Partner)
• 99.6% of claims processed within 30 days
• 1,000+ staffing companies offering ESC including: Randstad, Spherion, Express, Staffmark, Snelling, Yoh, TrueBlue, LaborReady
• 99.8% financial accuracy
• 173 new staffing companies implemented ESC in the 4th quarter of 2013 for a 1-1-14 effective date • 1,521,912 enrollment forms processed in 2013 • 600,000+ temps enroll in ESC annually • 96% customer satisfaction rate (ESC tracking survey of 8 key customer service metrics) • 98% client retention rate • 988% higher enrollment when replacing previous plans offered by our staffing clients • 58% average increase in employee retention for temps enrolled in our medical plan • 2 new ACA compliant MEC options with no participation requirement, no employer contribution
Alan Gilbert
• 39 claims per 100 members, on average (demonstrates high usability of our plan) • 100% more outpatient coverage on average, which is the most utilized part of the plan by employees • 2% of enrollees exceed the ESC outpatient limit • 580,000 customer service calls received per year • 2.3% call abandonment rate • 21 seconds is the average speed of call answer • 97.4% first call resolution (successfully handled employee’s reason for calling on first call) • 97% of file error reports handled within 4 days • 100% of COBRA enrollments processed within 2 days • 99.6% accuracy on COBRA forms processing • 99.9% accuracy on COBRA payment processing
Award Winning Leaders in the Insurance Industry | www.EssentialStaffCARE.com
Business Development Executive alangilbert@essentialstaffcare.com (864) 527-7936
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NCASP.com March/April 2014 8
Speaker Feature By Debbie Fledderjohann, President of Top Echelon Contracting, Inc.
NCASP Attendees Confirm: Contract Staffing is Encompassing ALL Level of Workers Recruiting and staffing firms that can position themselves as staffing consultants to their clients can expect to thrive in today’s changing workforce environment. That was the message behind staffing industry veteran Amy Bingham’s breakout presentation titled “The World of Work is Changing”. Bingham, the Managing Partner of Bingham Consulting Professionals, LLC, has over twenty years of experience in the contract staffing industry. She specializes in contingent workforce strategies, sales effectiveness consulting, career transition/outplacement, and performance coaching.
From a vendor perspective, one of the advantages of attending industry meetings like the 2014 NCASP Annual Conference is to gauge what is going on in the market. For the past 22 years, we have tracked what is happening in the contract staffing arena for technical, professional, and healthcare contract staffing. But in addition to actual placement data, it is always beneficial to talk with recruiters to hear about their experiences in a specific niche or industry. The conferences also provide the opportunity to learn from industry trainers and speakers. Historically, contract staffing placements increased in a down economy and decreased when things improved. This has not been the case during this economic upswing. In fact, more and more companies are utilizing professional and technical contractors across all levels of workers… from data entry clerks to high-level executives. In addition to economic issues, many believe that Healthcare Reform is fueling this trend. After talking with many recruiters at the NCASP conference, we learned that a number of their direct hire opportunities have instead become long-term contract assignments. It appears that companies are hesitant to make the commitment that goes along with hiring employees, and if the need is purely project oriented, a contractor is the perfect solution. Another trend involves the hesitancy of a client company to extend a direct hire offer because they are not sure the candidate is the right fit. Consequently, they bring the worker on as a contract candidate with the intention of converting him/her to a direct hire. At the professional level, the contract-to-direct hire model usually lasts 6-9 months.
NCASP.com
During her presentation, Bingham shared that contingent labor has evolved from a necessary evil to a benefit. From an employer perspective the continued economic uncertainty, coupled with the demands placed on U.S. businesses to operate with greater efficiency, is forcing them to take a more critical look at how jobs should be filled and whether they really want to add to their headcount. They are discovering the efficiencies and cost-savings that come from filling open positions with contractors and outsourcing their employment to a staffing firm or contract staffing back-office service. Many believe this shift in buyer thinking has become the “new normal.” As an exhibitor at the conference, our company, Top Echelon Contracting, discussed with direct-hire recruiting firms how they can establish or grow their contract staffing services with no ramp-up time or upfront financial investment by outsourcing the employment of the contractors to our back-office service. This allows firms that do not currently have a contract staffing component to quickly get started. Those that already offer staffing services at a regional or state level can expand into new states and industries that would be time or cost prohibitive without the help of a back-office service. Overall the NCASP was informative, fun and always a positive experience. All of the Top Echelon companies are dedicated to helping recruiters make more placements through our back-office, split placement network (Top Echelon Network), Applicant Tracking System (Big Biller), and recruiter websites (Hiring Hook). The NCASP clearly shares in that mission, and we thank the Board for putting together a quality event again this year!
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2014 Silver Sponsor
COURAGE.. ..TO DO WHAT OTHERS WON’T THE INSURANCE SOURCE FOR THE STAFFING INDUSTRY
World Wide Specialty Programs, Inc. · World Wide New York Insurance Services, Inc. - CA, NH, TX
631-390-0900 · 800-245-9653 · fax 631-390-0922 · wwspi.com
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CERTIFICATION IMMERSION Dr. Frank Burtnett, NAPS Trainer, will lead the immersion training with the certification exams to follow. Both the CPC and CTS exams will be offered.
Friday, September 19th 8:30 am to 4:30 pm in Winston Salem, NC 1691 Westbrook Plaza Drive Winston Salem NC 27103 The cost is $400 per exam for NAPS and/or NCASP members and $500 for NAPS non-members. (Lunch provided.) Dr. Frank Burtnett 2014 NCASP Certification Immersion • Certification Trainer Dr. Frank Burtnett is Education Now’s principal consultant, author of many career and college publications and a popular speaker and presenter on life transition issues. Dr. Burtnett, NAPS Trainer, will lead the immersion training on Friday, September 19 with the certification exams to follow. Both the CPC and CTS exams will be offered.
Register online at www.recruitinglife.com Questions? Contact Wendy Ward, CPC, NCASP President, at 828.302.4042 or email: wendy@ncasp.com
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THE NEW DO’S & DON’TS OF RECRUITMENT LESSONS FROM THE OPPORTUNITIES IN STAFFING STUDY It’s frustrating but true: 1 in 10 job candidates still falsely believe staffing firms charge candidates to place them. It’s unfortunate that such misconceptions still exist, but what’s a staffing firm to do? Actually, thanks to insight drawn from the recent 2013 Opportunities in Staffing Study, staffing firms can employ the following Do’s and Don’ts for changing client and candidate misconceptions – and providing the ultimate staffing firm experience.
DO ERR ON THE SIDE OF OVER-COMMUNICATING
Results from this year’s study indicate that many candidates still have misconceptions about staffing firms. Regularly communicating the benefits of working with your staffing firm, however, can help change the misconceptions. Even if you feel like a broken record, it’s a message that is worth repeating, especially if you want perceptions to change.
DO CHECK IN EARLY CHECK IN OFTEN
Slow response time – or a lack of responsiveness altogether – are among clients’ and candidates’ top complaints about staffing firms. If you do not already have a quality control process in place, create one, and make sure you stick to it. A quality control process is only effective if you actually use it.
DO LET THE QUALITY OF YOUR WORK SPEAK FOR ITSELF Personal referrals from people they know are what candidates and clients look to most when deciding whether or not to work with a staffing firm. You can’t control what others say about you, but, as Don Draper would say, if you don’t like what’s being said, change the conversation. In other words, if you want clients and candidates to speak well of you, give them an experience that will make them.
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Charity By Michelle Coviello, HireNetworks
NCASP Gives Back The Leukemia and Lymphoma Society (LLS) was our Board chosen charity for our 2014 donation. The Leukemia & Lymphoma Society is the world’s largest voluntary (nonprofit) health organization dedicated to funding blood cancer research and providing education and patient services. The mission of LLS is: cure leukemia, lymphoma, Hodgkin’s disease and myeloma, and improve the quality of life of patients and their families. With the proceeds of our 50/50 raffle and Silent Auction, this year’s donation to LLS was $1500. We are so proud to make this donation to such a worthy group. My own family has been affected by several of these disorders. My husband is a Hodgkin’s disease survivor and my father is currently battling several blood cancers, including lymphoma. We are so happy to have been able to make this donation to LLS!
“Assurance is happy to be a member and Bronze Sponsor of NCASP. It’s a wonderful association where staffing professionals and industry partners can support one another in reaching their professional goals. As an insurance brokerage focused heavily in the staffing industry, we’ve found the resources and business opportunities extremely helpful and enjoy connecting with NCASP members at the annual conference. NCASP keeps us well-informed of statewide developments in the industry, while also allowing us to contribute to the insurance conversation.” - Michael Atieh, CPCU, ARM, SCLA Senior Vice President, Assurance NCASP.com
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Joe Doyle of TalentWise, a dedicated supporter of NCASP!
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Meet NCASP’s Future Leader: Mary Mallett Bies’ Grandson, Finn
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Sponsors’ Corner by Mar y Mallett, CPC, SearchPro
Thanks to our 2014 Sponsors Who Exhibited With Us! Our Platinum Key Sponsor, Essential StaffCARE, with Alan Gilbert, specializing in the development of voluntary, payroll deducted insurance products designed for Staffing Industry employees. Our Silver Sponsors, Careerbuilder with Jonathan Katz specializing in Internet Career Sites and Job Boards and World Wide Specialty Programs with Bob Thompson, specializing in Staffing Insurance. Our Bronze Sponsors, The Clement Companies with Spruill Alexander specialiing in Liability & Workers Comp Insurance, Womble Carlyle Sandridge & Rice with Jill White specializing in Law & Employment Issues, TalentWise Solutions with Joseph Doyle specializing in Hiring Process Management & Compliance, COATS with Tom Sarach specializing in Fully Integrated Staffing Software, Top Echelon with Mark Demaree & Debbie Fledderjohan, specializing in Helping Recruiters Make More Placements, Monster with Danny Ashraf specializing in Job Board & Recruitment Software, Mez Media with Jonathan Weiner specializing in Digital Marketing including Web, Email & Video, Recruitereco with Jim Shaki
specializing in The Social Community for HR, Staffing & Recruiting Intel, Teague Campbell Dennis & Gorham with Melissa Cleary & Sidney Minter & Derek Maine specializing in Workers Comp and Assurance with Mike Atieh specializing in Independent Insurance.
are TruHealth with Stephanie Taranto & Phil Brown specializing in the Clinical Research Industry, National Tax Credit with Galen Hess specializing in National Tax Credits Consulting and Alere with Sean Kelly specializing in Drug Testing.
Our Standard Booths. Global Cash Card with George Mavrantzas and Jeffrey Sheak specializing in Systems and Services for Paycard Success, Avionte with Matt Gallagher specializing in Front and Back Office Staffing Software, US Funding with Larry Gibney specializing in Payroll Funding and Factoring, Senn Dunn with Sarah Doggett specializing in Business Insurance, AGR with Sabina Smits specializing in Temp Funding, TempWorks with Rich Petersen specializing in Integrated Staffing Software/Payroll Processing and Funding, Wolfe with Melissa Case & Jimmy Hill specializing in Employer Solutions, Wells Fargo with Cassie Watkins specializing in Liability and Workers Comp Insurance. Our Premier Member is TFI with Judy Collins specializing in Payroll Services. Our Partner Member, WEX,(Rapid Paycard) with Michael Reilly specializing in Paychecks Made Easier and FREE. Our Associate Members
Our Vendor Spotlight this issue is Mike Atieh from Assurance who was unable to attend our training event this year due to illness. We appreciate his Bronze sponsorship and wish him well Please check out page 4-5 and give Mike a call to introduce yourselves. It is important to the future of NCASP that you review our Sponsors and what they have to offer staffing and recruiting firms in order to make your business life easier and safer while saving lots of money! Several will be offering informative Webinars as well as sponsoring our Regional Events throughout the year. They work diligently to bring us quality products and premier services. Do review their colorful Ads sprinkled throughout our Ezines. Our informed Trainers have forecasted that 2014 is going to be a banner year for attracting new clients, so we need to be ready with the proper tools!
“Top Echelon’s mission is to help recruiters make more placements, and we are proud to be associated with NCASP because they clearly share that same mission. Their ability as a regional association to attract nationally recognized speakers for their conferences rivals that of much larger national associations. Their conferences are always informative and give us the opportunity to network with a great group of recruiters who are wonderful with whom to work.” - Julie Graff Top Echelon NCASP.com
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2014 Awards By Ashley Pohl, Intellect Resources
Awards for the fastest growing companies Winner: In-Flight Connections, LLC
Jennifer Guthrie, Owner of In Flight Crew Connections
Crew
In-Flight Crew Connections, a niche aviation personnel staffing service, is a privately held; WBENC certified woman-owned staffing firm headquartered in Charlotte, NC. ICC clientele is primarily large FORTUNE corporations and wealthy individuals, owning and operating business class jets on a National and Global level.
Somewhere in a pile of resumes are 52 people that can manage the front desk. And one that could manage the whole company.
The company was formed in 2002 because there was a need, within the Southeast region, for a service to manage and train corporate flight attendants. Jennifer Guthrie, founding member and CEO, developed a process and “backward engineered” a training program to transition commercial flight attendants and industry newbies into private/corporate aviation. The goal was to insure that ICC employees seamlessly integrated into our various clients’ corporate culture and successfully met the challenges in that work environment. Due to a successful first year, ICC client requests fueled the expansion and growth to full-service aviation staffing. Today, ICC manages and provides all aviation contingent labor groups within a flight department: pilots, flight attendants, maintenance and other operational personnel. From the beginning we have had double to triple digit growth rate. There have been setbacks: 911 aftermath, as well as, the Financial Crisis of 2008 – where ICC lost 67% of its business due to client downsizing and closures of aviation departments. Through drastic measures, faith and perseverance, the company survived the earlier challenges and over the last three years have experienced exponential growth!
Runner up: Accrue Partners:
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Account:
Bleed: 5.75" x 8.25"
AD: CD:
Trim: 5.5" x 8"
RUSH? Y / N Studio: SF
Live: 5" x 7.5"
Date: 5/30/13 Title: Monster Ad resize Client: Monster
Weeding out the candidates that aren’t right — just one of the ways Monster can help. Learn more at findbetter.monster.com
Job #: 13-MST-791
Finding resumes isn’t the hard part. It’s finding the right ones. Monster’s 6Sense® semantic search technology smartly sorts and ranks resumes, narrowing your focus to the cream of the crop candidates. Our 6Sense engine supercharges both Monster’s databases via Power Resume Search® , or YOUR own candidate pools utilizing SeeMore® . Whatever your strategy, 6Sense means you’ll spend less time sifting through resumes and more time interviewing the best talent.
Publication: Staffing Publication
AccruePartners, headquartered in Charlotte, NC, was founded in 2002 and is the preeminent Staffing and Executive Search Firm. They have become the innovative leaders of excellence in Search and Staffing solutions.
NCASP.com
2014 Vendor of the Year: Jill White
Congratulations to Jill White, Our 2014 Vendor of the Year
Jill White is an experienced labor and employment litigator who represents employers in a wide range of labor and employment matters, including wage and hour claims; leave of absence issues; discrimination; trade secrets and employee non-compete cases, and whistleblower retaliation claims. Jill represents employers at both the trial level and appellate level before federal and state courts. Jill has been working with clients in the staffing and recruiting industry for several years and is well acquainted with the unique legal issues presented in this industry. Business North Carolina magazine recently named Jill White among North Carolina’s 2013 Legal Elite for labor & employment law – an annual listing of the state’s top lawyers. Jill practices law in Greensboro, North Carolina, at the law firm of Womble Carlyle.
Thank You to Spruill Alexander for the colorful tee shirts provided for this year’s NCASP Volleyball Tournament!
Providing Staffing Insurance Programs for over 15 years. Property Workers Compensation Health Insurance
General Liability Third Party Fidelity Mini Med Health Benefits
Professional Bonds Life, Disability, Dental & LTC
1-800-849-8013 Scott Cooper and Spruill Alexander provide the knowledge and service that will help your staffing company understand why you need certain coverage and how to purchase the coverage at the most competitive rate. Make the call; you will be glad you did. Spruill Alexander ext. 204 Scott Cooper NCASP.com
Scott Cooper ext. 226
Web Site: www.Clementins.com July/August 2014
17
Conference Review By Deborah Miller, ProStaffing US LLC
Rob Mosley - “The Coaching Connection: How High Performing Managers Influence Behavior and Increase Revenue” The session was very informative and reminded us how important regular coaching is to our team’s performance and development. We focus on relationships, revenue, and results. We all feel the pain of competition, more complex processes, and a continuous changing environment. In the midst of all of this, we want to avoid traps of fear, frustration, and fatigue. The most successful offices have managers with four unique characteristics: staff development plans, frequent communication, balanced feedback, and regular reinforcement of the work to be done. Rob emphasized the key to higher results is on-going manager involvement. I enjoyed the group exercise where we listed the specific characteristics
and behaviors of “the best boss I ever had”. Honest, direct, fair, integrity, make you feel part of the team, pushed me outside my comfort zones, follow through, provided the right tools, and let us have fun were just a few of the characteristics we identified. Rob asked the attendees, “What would it do for your company if we could move 80% of our competent employees just a little bit?” This was a thought provoking question for me. Creating a coaching culture is time consuming, but well worth the effort! Everyone is busy and under tremendous pressure to perform. Taking the time to coach our employees to success benefits everyone and takes our team to the next level.
“Essential StaffCARE is proud to sponsor the North Carolina Association of Staffing Professionals as part of our commitment to support projects and organizations dedicated to advancing the interests of the staffing industry in an ethical, accurate and professional manner. Today’s staffing industry faces exceptional growth opportunities and unique challenges. Organizations like NCASP provides its members valuable insight into the important role our industry plays in job creation and the strength of the US economy.” - Alan Gilbert, Essential StaffCARE
Congratulations to Leslie Merendino Our 2014 Rookie of the Year 18 July/August 2014
Congratulations to Hope Lowman, Our 2014 Hall of Fame NCASP.com
Conference Review By Janee Hill, Greene Resources
Laura Hamilton - Wake Up to Success! Laura Hamilton kicked Friday’s session off with her energetic keynote, “Wake up to Success”. She discussed how the way we wake up will affect how successful our day is. There are people that are miserable in happiness but those people will have a hard time being successful. Many people are not successful because they play the blame game. They blame others and they blame themselves. To be successful we must drop the blame and focus on the positive. Be flexible
and accept the way things are. Don’t play negative thoughts over and over again because eventually you will start believing them and act accordingly. Laura encouraged us to repeat this affirmation every day that we wake up, “Today, I’m going to be the most positive I can be and then some”. If our approach is positive our outcome will be positive as well and we can truly Wake up to Success!
Press Release ICC Named #1 NC Fastest Growing Recruiting & Staffing Firm Charlotte, NC (PRWEB) June 26, 2014 In-Flight Crew Connections, a leading aviation staffing firm announced today that is has been named the #1 fastest growing recruiting and staffing company in North Carolina. The award, presented by Well Fargo and North Carolina Association of Staffing Professionals honors the area’s most dynamic privately held recruiting and staffing companies that have the greatest growth in revenue and employees for the past three years. Jennifer Guthrie was honored on Friday, May 16, 2014, at an awards ceremony during the 2014 NCASP Annual Training Conference in Wrightsville Beach, NC. “We are thrilled to be named the fastest growing staffing company”, remarked Jennifer Guthrie, CEO of the Charlotte-based aviation staffing firm. “We believe our record of growth is a direct result of providing world-class service through our staff of incredibly dedicated professionals.” Click here to read more NCASP.com
July/August 2014
19
Legal Matters By Jill White, Attor ney, Womble Carlyle Sandr idge & Rice, LLP
OSHA’s Temporary Worker Initiative Jill is NCASP’s Legal Advisor
On March 13, 2014, the U.S. buried within the TWI are as follows: Department of Labor’s Occupational • In most temporary staffing Safety and Health Administration settings, the host employer is the (“OSHA”) launched its Temporary employer that provides the day-toWorker Initiative (“TWI”). This initiative day supervision of the temporary is in response to the increasing number workers and it is responsible for of serious or fatal injuries involving recordkeeping requirements. temporary workers. OSHA’s goal is to increase compliance with its safety • The presence of the staffing company’s on-site manager at and recordkeeping requirements by the job site does not typically clarifying the role and responsibilities transfer OSHA recordkeeping of the staffing company and its client. responsibilities to the staffing The day-to-day supervision of the company. temporary worker determines which party is responsible for complying with • The staffing company is responsible OSHA’s recordkeeping requirements. for the temporary workers’ 29 C.F.R. 1904.31(a). safety and health, and it should The TWI is helpful in that it further maintain clear policies regarding clarifies which party is responsible for the reporting of injuries so that all recording work-related injuries and employees may promptly report illnesses of temporary workers on the the same. OSHA 300 log. A few of the highlights
Avoid Compliance Pitfalls
• The staffing company should communicate with its temporary workers on a frequent basis to make sure that any injuries are properly recorded.
• The contract between the staffing
company and host employer (the “Staffing Agreement”) should clearly establish the procedure by which each company will be notified of a temporary worker’s injury. In other words, the staffing company and host employer should establish procedures to ensure that when a worker reports an injury, the other employer is notified.
• Both the staffing company and
host employer are prohibited from discriminating or retaliating against temporary workers who report OSHA violations and/or injuries, or who participate in an OSHA inspection and investigation.
A complete copy of the TWI can be obtained on OSHA’s website: https://www.osha.gov/temp_ workers/OSHA_TWI_Bulletin. pdf. For questions or additional information on OSHA’s Temporary Worker Initiative contact your employment counsel, or Jill White of Womble Carlyle law firm (Jill. White@wcsr.com; 336-574-8095).
WOMBLE CARLYLE SANDRIDGE & RICE, LLP
CA
DC
DE
GA
MD
NC
SC
VA
WCSR.COM
20 July/August 2014 Jill Benson (336) 574-8095 jibenson@wcsr.com
©2012
NCASP.com
JOIN NCASP
Join Now:
Now is the time to join North Carolina’s only association dedicated to the advancement of staffing and recruiting companies.
$199 Solo/Individual Membership $299 Corporate Membership
What does your NCASP Membership offer?
Visit NCASP.com/join-now to get started.
• • • • • • • • • •
Networking and Business Opportunities Discounted Educational Opportunities Regional and State events as well as Industry Certifications Legislative Information & Advocacy Contact with Nationally Renowned Industry Leaders & Trainers Access to Great Vendor Products & Discounts Visibility on NCASP Website Listing in the Online Directory Bi-monthly Digital Newsletters – Staffing Now (Ezines) Added Credibility in Your Community and with Your Clients
For questions on Membership
Please contact Rick Ferretti, Director of Membership 704.665.5565 rferretti@ascendoresources.com
About NCASP:
The function of NCASP is to promote the staffing industry in a positive, educational and ethical manner and act as a watchdog for legislation which might adversely affect the industry. NCASP is the only trade association in NC that represents ALL areas of the staffing business – temporary, direct hire, long term staffing, executive recruiting, contract employment and everything in between. www.ncasp.com NCASP.com
July/August 2014
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Real World Staffing Documentary By Kara Ber toncino, CSP, Quality Staffing Specialists On Friday morning we all got the wonderful opportunity to watch the “Real World Staffing� a documentary by Jonathan Weiner and Mez Media. This amazing film, starring Jen Lambert, took us through the day of a real recruiter and the issues that face both her and her team. The film highlights the ever changing day recruiters face, whether it is meeting clients, working out a staffing issue or strategic planning this film highlighted the fast pace of this industry that we all love. The Mez Media team did a great job on this project! Through Jenifer they were able to capture scenes that are truly representative of a day in the life of a staffing professional. This movie is a definite see if you happened to miss it!
Jen Lambert, Terra Staffing and Jonathan Weiner, Mez Media
Membership B y R i c k Fe r r e t t i , A s c e n d o
Why join NCASP? Recently a new member asked me why they should join NCASP? The successful start of a recruiting agency involves a solid business plan, a background in recruitment strategies, knowledge of laws about licensing, hiring and taxes, and a marketing plan for gaining clients.
with both our national associations, ASA and NAPS, to offer more ways which we can take advantage of the resources they offer. We would like to recognize our newest members to the NCASP family. Welcome to our newest members!
Why not form a strategy from a local perspective by creating strategic partnerships with other staffing firms who can share their experience in the market? NCASP encourages sharing resources amongst one another which provides greater leverage in the marketplace!
Dana Beaumont, First Staffing, 828-245-8787 dana@1firststaffing.com
Education: NCASP offers regular educational opportunities to our members. We strive for a minimum of 8 webinars annually, covering topics such as legal issues, sales training, and recruiting strategies. This is in addition to our outstanding Annual Conference each Spring, which continues to bring nationally recognized speakers and trainers as well as opportunities for certification.
Chris Smith at Peerpoint Solutions 844-242-8466 contact@peerpointsolutions.com
Outreach: NCASP focuses on outreach to professionals in North Carolina. This includes candidates, clients, potential employees, and legislators. There is no secret that Healthcare Reform will alter the economic landscape to some degree once fully implemented. NCASP wants to stay ahead of the curve and make sure we have the ability to influence where appropriate. We also want to make sure our membership is aware of issues that could potentially affect their businesses. Finally, we strengthen our relationships
22 July/August 2014
Darren Bradley at Bradley Personnel, 336-765-1488 info@bradleypersonnel.com
Nicki Holleman at Matrix Resources, 919-653-1609 Nicki.Holleman@matrixres.com Rebecca Patt at Wray Executive Search 612-354-7400 rebecca.patt@wraysearch.com Jeff Ross at Belcan 919-882-5812, jross@belcan.com To join NCASP, please contact Rick Ferretti at 704.288.9687, rferretti@ascendoresources.com or visit ncasp.com.
NCASP.com
Conference Review B y M a r c C o c h r a n , C S P, H i r e D y n a m i c s
This is a Big Moment for Staffing! Recently, ASA Chairman Dan Campbell, CSP had the opportunity to speak on the state of staffing in North Carolina and the US at the 2014 NCASP Spring Training Conference. There was a lot to be excited about but there was also a lot of work still to do to continue to advance our industry. For North Carolina, in 2013 there were more than 316,000 people placed last year on assignments which represented an industry that totaled more than $3.8 billion. Staffing in NC, is clearly a growing business segment and an integral foundation for the state’s recovery. Compared with the US, 3.03 million people were placed through staffing agencies last year and revenue totaled $109 billion. The total cumulative growth since the Great Recession has been 35%, outpacing Total Employment, Goods produced, and other services. Dan’s message was “make no mistake, this is a big moment for staffing”. The top reasons clients utilized staffing were flexibility, speed, and access to talent. Even though those were the main uses, clients’ experiences varied and overall satisfaction rates declined for a 4th straight year. Service levels remain an important component to any client and making sure you not only meet but exceed expectations was hugely important. Most of the clients concerns with staffing partners centered around low quality candidates, poor service, lack of responsiveness, poor fit, and issues with the staffing firm’s staff. The most eye-opening stat for the audience was that now with social media a dissatisfied customer can now tell on average 31,000 people about their experience. Lastly, Campbell also introduced ASA’s new Skills Gap Index, designed to track and monitor the national skills gap. This initiative allows the staffing industry to be a leader in helping companies prepare ways to address staffing strategies factoring in data on difficult to fill positions. These gaps cut across all sectors and the skills gap is only going to widen and increase with current geographic and education trends. ASA feels that is a great opportunity to make a difference for staffing firms and their clients.
Silpada Patti Hogan 910.842.6687 pnpbogie@atrnc.net www.mysilpada.com/patti.hogan NCASP.com
July/August 2014
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10/14/13 12:39 PM
Productivity By Jenna Campbell, Avionté Staffing Software
HOW TO KEEP YOUR EMPLOYEES PRODUCTIVE THIS SUMMER: 4 STEPS It seems the arrival of summer makes it much harder to get our work done, for more reasons than one. A recent study by the Captivate Network proved that as the temperatures outside increase, productivity levels at offices across North America are at their lowest; during the summer months, workplace productivity drops a whole 20 percent, attendance drops by 19 percent, projects take 13 percent more time to complete, and workers are 45 percent more distracted. Our staffing software company Avionté is based in Minnesota, where we embrace summer enthusiastically when it finally arrives after long, cold winters. But our clients don’t use our software any less during the summer months. Our desire to continue adding the latest and greatest features and functions to our staffing software doesn’t go away, either, and the pace of the technology world isn’t slowing down. So we can’t afford to lose on productivity, no matter what time of the year it may be. In the staffing industry, competition is fierce, and staffing firms can’t afford to waste time, or lose out on productivity,
at any time of the year. Here are a few tips to keep your employees moving and motivated, even on the warmest and sunniest of days:
1. Remind your employees of your company goals. Late last year, Avionté posted a blog with tips on
how to set obtainable company goals for the New Year. Remind your employees that the goals your company set at the beginning of the year are still in play, and establish some smaller goals for your team to work through during the summer months. Then, check in with your team regularly to make sure they’re staying on track.
2. Then, provide some leniency. If your employees
are getting their work done and accomplishing projects in a timely manner as the summer continues on, be flexible. If your employees request some time off, plan for the absence in advance so the rest of your staff can remain productive. Letting your employees take some time off in the summer to recharge before the next busy season hits will not only ensure that they won’t get burned out down the line, but will also show that you trust them to get their work done.
3. Plan outdoor events that will make coming to the office fun. Summer presents the opportunity to
bring your employees closer together through organized outdoor activities. Plan a barbeque event at the office, or set some days throughout the summer when you’ll provide catered lunches for your staff. Organize other after-work activities outdoors, like a group volunteer event or a company-sponsored baseball game to keep your company culture strong. Last year, Avionté employees participated in an adult softball league. The games offered not only a great way for our employees to bond, but also made coming to the office (where the players discussed the final score and highlights of each game) more enjoyable.
4. Encourage your employees to get outside.
We all know spending some time outdoors is good for us. We’re able to get our much needed Vitamin D and our concentration and mood improves. Set up a picnic table for employee lunch breaks, or hold more walking meetings outside. And encourage your employees to take breaks outside if they start to lose focus.
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Just because we’re approaching the summer months, it doesn’t mean your productivity levels at the office should fall. Take the steps necessary to ensure that your staff makes the most of their summer, both in and out of the office. NCASP.com
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Vendor Press Release By Michelle Mandell, Global Cash Card
Cardholders Thrilled Over Visa Swipe Your Way to Extra Pay Promotion Three lucky Global Cash Card Visa cardholders received phone calls on May 8th informing them that they had won $3500, $1000, or $500. Shenora Griffin, a cardholder from Fry’s Electronics, couldn’t believe her luck when she heard the fantastic news that she had won $3500. The $1000 winner Rashet Mance, a cardholder with The Morales Group, and the $500 winner Nathan Palomares, a cardholder with Creative Business Resources, were excited to have won as well! Eligible cardholders who made ten or more signature transactions in the month of April were automatically entered to win $3500, $1000, or $500. The promotion will be running every month from April 1st, 2014 through December 31st, 2014.
“The promotion was created to help train cardholders on the best practices for using their card, and to foster excitement for the paycard program,” said Joseph F. Purcell, President and CEO of Global Cash Card. “We have found that as cardholders become more comfortable using their card for everyday purchases, they also start to take advantage of the other benefits of our program, such as our awardwinning expense manager, bill pay, or family card functionalities.
gift card to the main administrators of the winning cardholders!” Cardholders who receive their pay on a Global Cash Card Visa paycard enjoy faster access to pay with no lines, no hassles, and no check-cashing fees. The card can be used everywhere Visa debit cards are accepted including millions of retailers and ATMs worldwide.
For more information on the sweepstakes, please visit: www.globalcashcard.com/ We want all of our Visa cardholders visasweepstakes to take advantage of this thrilling promotion, because through December, For more information please contact: we’re giving away $5000 every month! Michelle Mandell We also value the administrators who Global Cash Card support the Global Cash Card paycard (888)220-4488 ext. 388 program. To show our appreciation, mmandell@globalcashcard.com each month we will be sending a $500
Wells Fargo Insurance Services
Providing staffing companies with flexible and cost effective insurance solutions By taking the time to understand your company, we can provide you with a level of insurance protection designed to mitigate your particular risks. Wells Fargo Insurance Services USA, Inc. Scott L.Watkins, Cox, CPCU, CIC CIC, ARM Cassie CPCU, Vice President 704-556-2569 704-556-2594 cassie.watkins@wellsfargo.com scott.cox@wellsfargo.com George Mavrantzas
gmavrantzas@globalcashcard.com 904-993-0469 The Global Cash Card Visa Prepaid Card is issued by B of I Federal Bank and MetaBank™ pursuant to a license from Visa U.S.A. Inc. B of I Federal Bank and MetaBank, Members FDIC. Global Cash Card is an Independent Sales Organization (“ISO”) pursuant to an agreement with B of I Federal Bank. Global Cash Card MasterCard Prepaid Card is issued by First-Citizens Bank & Trust Company, B of I Federal Bank and MetaBank™ pursuant to license from MasterCard International Incorporated. First-Citizens Bank & Trust Company, B of I Federal Bank and MetaBank, Members FDIC. Global Cash Card is a registered agent of B of I Federal Bank.
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NCASP BOD meetings 10:00am teleconference unless otherwise specified • • • • • •
August 21, 2014 at 11:00 a.m. September 11, 2014 October 9, 2014 Fall Retreat: October 23-24, 2014 November 13, 2014 December 11, 2014
CALLING NEW BOARD MEMBERS!
Anyone who has interest in serving on the Board of Directors, please contact Wendy Ward, CPC at 828.302.4042 or email: wendy@ncasp.com
Craig Stone, owner of HireNetworks, and Michelle Coviello
2014 Member of the Year: Michelle Coviello ATTENTION
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Michelle Coviello joined HireNetworks as a Director of Business Development in December 2002 and opened their Charlotte office in 2006. With over fifteen years’ experience in the executive search business, Michelle prides herself with a proven track record in developing new business and providing exceptional service to both her clients and candidates. In 2000, she became a Certified Personnel Consultant, which focuses on the laws and ethics in the human resource and recruiting fields. Michelle has conducted extensive search work within the information technology industry with a focus on programming, operations, and administration as well as technology sales positions. Prior employers include DCRI, a national personnel and employment services company, and the Sapient Corporation, a Cambridge, MA based software consulting firm. She is also a founding member and currently serves as President for the Charlotte Regional Technology Executives Council. Michelle received a Bachelors of Art degree in Economics from Boston College and lives in Charlotte, NC with her husband and two children
30 July/August 2014
NCASP.com
2 0 1 4 B O A R D O F D I R E C TO R S Michelle Coviello, CPC Interim President 919.280.1671 michelle@ncasp.com hirenetworks.com
Mary Mallett, CPC Director of Vendor Relations 704.241.2996 mary@searchpro.com searchpro.com
Jonathan Weiner, CPC Past President 704.756.8751 jonathan@ncasp.com 360dunamis.com
Kara Bertoncino, CSP Director 919.818.3773 kara@ncasp.com quality.staffing.com
Spruill Alexander Director at Large, Non.Voting 252.756.8300 spruill@ncasp.com clementins.com
Marc Cochran, CSP Immediate Past President 704.305.9624 mcochran@hiredynamics. com
Janee Hill Director 919.862.8602 Janee@GreeneResources. com greeneresources.com
Cassie Watkins, CPCU, CIC, ARM Director, Southern Region, Non.Voting 704.556.2569 Email: cassie@ncasp.com wellsfargo.com
Brandy Barrett Coward, CPC, CTS Secretary 919.862.8602 brandy@ncasp.com greeneresources.com
Jillian Dodson, CTS, CPC Director jillian@ncasp.com Cree
Jill White, Esq. Legal Advisor Non.Voting 336.574.8095 JiWhite@wcsr.com wcsr.com
Rita Bottoms Treasurer 336.970.5206 rbottoms@theresource.com temporaryresources.com
Mark Griffin, CSP Director 336.337.3327 markg@ncasp.com
Cheryl Neely, CTS Director of Education 704.975.1137 cheryl@ncasp.com carolinastaffingresources.com
Warren Deutsch Director at Large 704-451-8185 warren@advanceresources.com advance-resources.com
Rick Ferretti Director of Membership 704.665.5565 rferretti@ ascendoresources.com ascendoresources.com
Ashley Pohl Director 877.554.8911 ext 311 apohl@intellectresources. com intellectresources.com
precisionemploymentgroup. com
Joe Doyle Director at Large, Non.Voting 919.359.2097 jdoyle@talentwise.com talentwise.com
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