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G N A A N E WS & E VE NTS
2014 B oard o f D irec tors
J ULY 2014
CONTENTS Features 5 FEATURE
Generations and Technology
5
PRESIDENT TAMMY LEE, CAM PRESIDENT ELECT STACY GARCIA, CAM VICE PRESIDENT DIANA ENGLISH, ARM SECRETARY/TREASURER LISA SWICK , CAPS IMMEDIATE PAST PRESIDENT SHELLEY JAMES, CAM MANAGERS REPRESENTATIVE STACEY SPARKMAN
7
IT’S THE LAW Another Positive Change From the Legislature
MAINTENANCE REPRESENTATIVE DIANE MASON
9
LEASE APPEAL Why the GNAA Trade Show is a Must-Attend Event
ASSOCIATES REPRESENTATIVE TERRON MERCER
10
THE MARKETPLACE Construction Underway
11
THE SUPPLY SIDE Plan for Trade Show Success
12 TOOLBOX
Stay Organized!
9
Association News 4 8 13 13
2014 TRADE SHOW REGISTRATION Nashville: The “It” City
MAINTENANCE DIRECTORS JEFF BECKER RUSTY GUILLIAMS, CAMT II, CPO
NEW MEMBERS Welcome!
ASSOCIATE DIRECTORS JACK ABERNATHY, CAS JILL CARPENTER, CAS JANELL MAYO, CAS AMY LEONARD JENNY McCLAIN
EDUCATIONAL OPPORTUNITIES Investing In Your Future
MDHA REPRESENTATIVE NORMAN DEEP
BEER, BUTTS & BBQ Registration
16 CALENDAR 17 18 19 20 21 22 23
MANAGEMENT DIRECTORS KITTY BARRY REBECCA BRITT STEPHANIE BURNS, CAM JO ANNE CORBITT, CPM BROOK KEEN, HCCP ANDREW KLAHN, CAM JUDITH STRONG, CAM ZAC WARD TAMMY WILLIAMS ABBY WITTENMEIER
Something Special Noted on the Calendar
LEGAL ADVISOR WES HALL
TENNESSEE APARTMENT ASSOCIATION Business Exchange Registration
EXECUTIVE DIRECTOR DIANE CARTER
MANAGERS NEWS June Meeting Highlights
EDUCATION & MEMBERSHIP SARAH SMITH
2014 DIAMOND AWARDS Nomination Form ASSOCIATES NEWS June Meeting Highlights 2014 LIFETIME ACHIEVEMENT AWARD Nomination Form MAINTENANCE NEWS June Meeting Highlights 2014 APARTMENT TOUR Sponsorship Registration
About the Cover 2014 TRADE SHOW SPONSORS Photo by Penny Rawls Photography
FINANCE LAURIE LAGUNA STATISTICS CONNIE MORRIS MARKETING, MEETINGS & EVENTS DANIEL SIRCY ACTIVE PAST PRESIDENTS MARY BRADLEY BRAD CATHER, CPM, HCCP, SHCM KIRBY DAVIS JACKSON DOWNEY FAYE ELLIS, CPM ANDY GASS, ARM BARBARA HAYNES SHELLEY JAMES, CAM CHARI LEWIS, CAM, CAPS LINDA MASON, CAPS HAROLD MORRIS NANCY MORRIS, ARM LINDA PAGE, CPM, ARM ELLEN PARKER JUDY ROSE, CPM, ARM RITA WILKINSON, CPM, ARM JOYCE WOLFE, ARM
2014 GNAA TRADE SHOW Thursday july 17th
Gaylord Opryland Hotel Ryman Exhibitor Hall 5- 8 pm Thank you Sponsors!
GOLD: Clean Quik Carpet Service • Ferguson Facilities Supply • Law Office of Hall & Sitler • L.I.C.R.A. - Nashville • Windsor Redevelopment Group Official Bag: Apartment Finder/Summit Agency • Ice Cream: Elantra Gate Systems Food: Nuveldy’s Cleaning Service • Transportation: Copper Creek Electric Company, Star Restoration
REGISTRATION:
rsVP by July 7 TH Bring Your business cards for drawings!
Company/Property Name:_____________________________________________________ Phone Number: ____________________________ Email: __________________________ Attendee Name/Title:_________________________________________________________ Attendee Name/Title:_________________________________________________________ Attendee Name/Title:_________________________________________________________ Attendee Name/Title:_________________________________________________________ Attendee Name/Title:_________________________________________________________ Complimentary to all Multi-family personnel
show your team spirit! Wear your company apparel and gather around the stage at the start of the show.
Awards for “Best Team Spirit” Authorized by:_____________________________ Date:_______ Phone #:_____________ and Please fax to (615) 365-3571, mail registration to GNAA or call (615) 365-3047. “Best Dressed (Reservations not cancelled within 3 days of the show will result in a $20 per person charge.) Team” will be given at FREE CONVENIENT PARKING! Follow the signs to complimentary parking in the pavilion parking lot. the 2014 GNAA Attendees will be shuttled to the trade show entrance. Banquet on nov. 22 nd Greater Nashville Apartment Association Guest Name: ($20 each)_______________________________________________________
2 International Plaza, Suite 201, Nashville, TN 37217 www.nashvilleaptasn.org ph: 615-365-3047 fax: 615-365-3571
FEATURE A RT I C LE
Generations and Technology W H E N I T CO ME S TO TH E G E N E R ATI O N S, there are major personality dif-
ferences, but that is not the only thing that defines them. Have you put thought into the technology differences? Although this generation’s technology has advanced dramatically, we need to be prepared for what is to come in the future. Many believe generations are made up by dates, but that’s not quite the case. Generations are made up mostly by defining events that occurred during that time—this time being when we grow from adolescence to adulthood—and not necessarily by dates. Currently there are five generations; the latest is now either starting college or in the workplace. Here is the breakdown of generations. Keep in mind the dates are not exact so there could be crossover from one another; • Traditionalists 1925-1945 • Baby Boomers 1946-1964 • Generation X 1965-1980 • Millennials 1981-1995 • Linksters Born after 1995
Traditionalists (Veteran or Silent Generation)
Defining Events: Great Depression, Pearl Harbor, WWII, Holocaust, Korean War, Cold War, Age of Radio, labor unions Personality Traits: Slow to accept change; slow to embrace new technology; likes a sense of community; wants to evaluate everything; wants to be heard; takes their time; wants to feel needed
Baby Boomers (The “Me” Generation)
Defining Events: Vietnam, television, women’s liberation, civil rights, suburbia, assassinations (Martin Luther King Jr., John and Robert Kennedy), prosperity Personality Traits: Enjoyed profitable times; team players through and through; very valuable and they seek instant gratification; doesn’t “beat around the bush; analyze everything; thinks outside the box; challenges everything
Generation X (Latch Key Kid)
Defining Events: Watergate, latch key kids, single parents (50% came from divorced parents), MTV, AIDS, computers, fall of Berlin Wall, 1987 Black Monday, largest generation with both parents working Personality Traits: Cynical and skeptical; tech savvy group; want people to care about them as individuals; thrive on respect; loyal employees; need resources, not a commander and chief; need a buy-in
Millennials (Gen-Y, Nexter or Echo-Boomer)
Defining Events: Internet blast, school violence/terrorist attacks, multiculturalism, 9/11, Gulf War and War in Iraq, Hurricane Katrina, Asian tsunami Personality Traits: Feel entitled; no boundaries; team player; optimistic; prefer collective action; they are greeners; they lack common sense; multitaskers; multidimensional; hard worker; casual; tenacious
Linkster (the Facebook Crowd)
BY KITTY BARRY, CLK PROPERTY MANAGEMENT
Defining Events: Terrorism (9/11), Google, GPS, first black President. The Linkster traits are still being defined, as this generation is still being born. Personality Traits: Technologically dependent; closely tied to parents; tolerant of alternative lifestyles; involved in green causes and social activism
GN AA N E WS & EVEN TS
5
Preparing for the generations, whether it be working with or providing housing, means that we in the apartment industry must be extremely flexible to accommodate them. As we know, each generation is very different, with the exception of the Millennials and Linksters. The last two generations are very similar as of today. Because the Linkster is still being defined, this may change in the future. The following breaks down areas that our industry has and will have to experience and utilize daily in dealing with the four main generations.
Motivation
Traditionalists are motivated by respecting their experience. They enjoy paper accolades recognizing them for their accomplishments. They are in it for the long haul, so motivation can be extended. Baby Boomers want to be valued and needed. They are about the team, so group motivation works well for them, especially if they are at the helm. They live to work, so the more work-related motivation you can provide the better. Gen-Xers are quite different. They work to live, so they are motivated by freedom and the removal of rules. They also love time off for a job well done. Millennials also work to live but need things a little more regimented. They may not want them that way but these “way out of the box” thinkers do need direction. They love to be creative so they are motivated by allowing them to explore. Whether it is an employee or resident, technology is a huge part of being motivated. They also like to be with other techno wizards and are de-motivated by stifling.
Work Ethic
Traditionalists are very dedicated, work hard, respect authority and put the company first. Baby Boomers are driven, workaholics, work hard to establish self-worth, identity and fulfillment. GenXers want balance between work and home, to work smarter versus harder, are self-reliant and want structure and direction. Millennials believe in multitasking, are ambitious, want to know what is next, are entrepreneurial and have tenacity. They focus globally and on being networked.
Home and Work Balance
At this point in a Traditionalist’s life, they are retired or close to it. They do not need the bells and whistles because they are possibly saving money to spend some much-earned R&R away from home. Boomers, because they are workaholics, are always on the lookout for something to create balance because they have a hard time with it. They are beginning to wonder if it was all worth it and want to have play days like the next two generations. Gen-Xers are quite opposite than the earlier generations—they “work to live.” Balance is hugely important and they will not usually sacrifice home life for work. Millennials also want balance. They value their lifestyle over upward mobility.
Millennials relate technology to the internet, picture phones, social networking and digital communications.
Technology Preparation By Generation
Traditionalists – Because they are basic, it is much better to release technology slowly. Once they are comfortable, then they can move forward with some more. Remember that they are wanting an easier life after years of hard work, so stress-free work and home as it pertains to technology is what this generation would appreciate. Don’t push it; they deserve the “good life” from their very simple perspective. Boomers – They are much more technology driven than the Traditionalists. They strive to be the best and have the best team, so they tend to like gadgets. Although they may not be able to “drive” all aspects of the machine, they always have a Gen-Xer or Gen-Yer on their team to work out the details. Anything technology has to enhance their ambition would be a great incentive. Gen-Xers have a grasp on technology but tend to like more tangible tools that they can hold. Because they prefer working as individuals, the technology should follow suit. They definitely like the latest gadgets but not near as much as the next generation. A great internet connection is a must and the world is their limit. They can work and research as many projects as they are given. Again, time off is important, so balancing “fun” with work is effective. Millennials – Whew, where to start? Gen-Yers are also known as digital natives and are more effective in multitasking, responding to visual stimulation and filtering information. Remember, if the internet says it, it is true. Therefore, they are everything internet. They are less adept with face-to-face interaction and deciphering non-verbal cues. They are very “out of the box,” creative and have massive technology skills, so any gadget that does not limit their abilities will take them to levels we have not seen. Millennials are different from the Gen-Xers—they are multi-dimensional. Because they are huge at “non-verbal” communication, any gadget that allows for networking will be a benefit. Generation Y wants technology in every aspect of their life and feel stifled if it is not. The moral of this story is pretty simple. Our industry is very versatile, so each generation has a home with us in one aspect or another. The more knowledge we have on the generations we work and live with enhances all aspects of our life. Technology is here to stay and the people around us are the brightest part of our future.
Are you ready for Generational Technology?
As it relates to technology, Traditionalists have had to adapt to it, Baby Boomers have acquired it, Gen-Xers have assimilated it, and Millennials/Linksters have fundamentally lived it. When generations are asked what some of the greatest advances in technology are, the responses are very different. An example could be that Traditionalists consider the Hoover Dam a technology gem. Baby Boomers thought a great feat of technology was the microwave. Gen-Xers base technology by what they hold in their hand: cell phone, PDA, etc. Lastly, the 6
G NAA NEWS & EV EN TS
24/48 Service
772.3234 getagripinc.com
615
Before you get going on your remodel, Get A Grip. Call us today!
I T’S TH E LAW
Another Positive Change From the Legislature A S U NPLE ASAN T as the end result of an eviction can be, it is certainly a reality in our
BY WES HALL LAW OFFICE OF HALL & SITLER
industry. The legislature (with the help of the TAA and GNAA) has made some changes to establish a bit more order to the chaos of having to forcibly remove a tenant and their belongings from a rental unit. Tenn. Code Ann. § 29-18-127, §§ (b)-(d), effective July 1, 2014, is a completely new set of laws that add a few much-needed restrictions and qualifications to the process of executing the writ of restitution. These new laws answer two questions: (1) What happens to the property that is left in the rental unit? and (2) Can management be held liable if the remaining property is damaged? While the answers to these questions were based on practice, they are now based on statute. The new law reads as follows: Subsection (b) – Upon removing the defendant in any judgment under this chapter, the plaintiff or a designated representative of the plaintiff, shall place the defendant’s personal property: • on the premises from which the defendant is being removed, • in an appropriate area clear of the entrance to the premises; and • at a reasonable distance from any roadway. The plaintiff or a designated representative of the plaintiff shall not disturb the defendant’s personal property for forty-eight (48) hours. After such forty-eight (48) hours, the remaining personal property of the defendant may be discarded by the plaintiff or a designated representative of the plaintiff. Subsection (c) – All actions of any county, municipality, metropolitan form of government or other local government relative to the disposition of personal property after the execution of a writ of possession shall be temporarily suspended during the forty-eight-hour time period created pursuant to subsection (b). Notwithstanding this subsection (c), a county, municipality, metropolitan form of government or other local government shall not be liable for any damages to the defendant’s personal property. Subsection (d) – The plaintiff or a designated representative of the plaintiff, acting in accordance with this section, shall not be liable for any damages to the defendant’s personal property during or after the forty-eight-hour time period, unless it can be established by clear and convincing evidence that the damages resulted from a malicious act or malicious omission of the plaintiff or a designated representative of the plaintiff. Subsection (b) is not a departure from the practice that most of us have seen over the years. Now, however, the statute defines where the removed property can be placed, and, more notably, when the property can be discarded by management. Once the 48-hour time period is up, you can take it upon yourself as the plaintiff ’s representative to have the property that was set out thrown into the dumpster, picked up by the city, or “discarded” by any other means. As always, we encourage you to document and take pictures to establish the date and time that a set out is complete. Subsection (c) protects property owners and management companies from tenacious public servants who might feel that the property that remains on the curbside is some kind of violation of a municipal code. This new section states that those violations be suspended until the 48-hour period is complete. Of course, the side effect of this new wording is that upon completion of the 48-hour period, we must be aware of the potential for alleged violations and should be diligent in discarding the property, as allowed by subsection (b). Finally, subsection (c), perhaps the most valuable of these new regulations, specifically protects management and staff from claims of property damage during or after the 48-hour time period. The only exception to this protection is in the case of a victim of property damage that can prove by clear and convincing evidence that the property damage was caused by a malicious act or omission. While we know that these conditions simply do not exist within the GNAA or TAA membership, the extra protection against trouble-making ex-tenants is always beneficial. Any questions regarding these new laws can be directed to your legal counsel. As with all new laws, please take the time to familiarize yourself with them so that the next time a set out is necessary, you’ll be prepared to handle it as effectively as ever. GN AA N E WS & EVEN TS
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Greater Nashville Apartment Association Thursday, August 21st
Beer, Butts and BBQ 3rd Annual 5:00 p.m. – 8:00 p.m. The American Legion, 2864 Elm Hill Pike, Nashville, TN 37214
Proceeds to benefit the GNAA ERP FUND (Emergency Relief Program) Cost: $25 per person (Sponsors & BBQ Teams are free, Guests $25) Featuring 2nd Annual Bake Sale/Auction in memory of Deborah Baumstark (contact office if you can donate a baked good)
Live Music by Gravel Road Gypsies! Sponsorship Opportunities
___ Ladder Ball Sponsor $150 ___ Photobooth Sponsor $300 ___ Entertainment Sponsor 3 available $200 each SOLD Corn Hole Sponsor 2 available $150 each SOLD Horseshoe Sponsor $150
Team winning 1st Place for BBQ Competition $300 “BEST BBQ RIBS” • Be Prepared to Have Enough BBQ for 50 people wins $500!!
• Set up at 8:00 a.m. / Event 5:00-8:00 p.m. ___ Yes! I know we are the best & we want to compete! Register Here to Attend (Sponsors & Teams please list attendees)
I would love to attend I would like to make a donation
I can’t make it $25
$50
$100
Company Name ____________________________________ Phone __________________ Attendees: ______________________________________________________________ Date _______________ Total Due ______ Bill Account ______ Payment Enclosed _______ Authorized By ____________________________________________________________ Complete and Fax to (615) 365-3571 or Call GNAA at (615) 365-3047 No Refunds or Cancellations/Space is Limited
LEA S E A PPE A L
Why the GNAA Trade Show is a MustAttend Event for Multifamily Professionals IF YO U CA N O N LY G O TO O N E GNAA event this year, this is the one you definitely don’t want
to miss! Attending the trade show will be one of the best things you do for your company. Get the first peek at all the innovations, meet with exhibitors and demo their products and mingle with colleagues in a relaxed setting. Even if you are a leasing consultant who is unable to make purchasing decisions, your property manager will appreciate any ideas you suggest as a result of what you learned from the show. Examine the benefits and decide for yourself:
Invaluable Networking Opportunities
Meet management professionals just like yourself—people with similar experiences and good advice to share on how they solved problems you may be facing. This is particularly a great event if you are a new member or just starting to get involved and don’t know anyone. So when you see everyone hugging and greeting each other and feel like everyone there knows each other but you…don’t worry. Building relationships is what keeps people coming back and what makes this event so valuable. We were all new at one time, and someone got to know us after we introduced ourselves. Don’t be shy…we are all here to reacquaint as well as meet new colleagues. Tell people you are new and ask for help meeting people. They will help!
Exposure to the Latest Products and Services
This event will be a showcase of knowledge; everywhere you look, there will be opportunities to learn about the newest developments and meet the movers and shakers of our industry. Sometimes just chatting with someone can link you to a new source of information or inspire a great idea.
Convenience
You can view and compare vendors all under one roof. This can help to eliminate the need to have several potential vendors visit your office.
Free Stuff
The swag opportunities are incredible. Two years ago one of my leasing associates won the big door prize: $1,000 cash! So now that you have decided to go, you should make some preparations to ensure you will get the most out of your trade show experience. Here are some tips: • Prior to attending, examine your goals. What are the wants and needs of your community? • Bring plenty of business cards to hand out. • Have a pen and a small notebook handy for any notes you may want to make. • Be active in your quest for information. Don’t feel bad about passing by booths that don’t interest you. They are attending the trade show to generate new business, so they don’t want to waste time talking to someone who isn’t a potential customer. • Wear comfortable clothing, particularly shoes, and remember you are a representative of your community. • Immediately after the show, record any relevant information and ideas you learned that can impact your community in a positive way. • Go through the literature and business cards you gathered and select those with whom you may wish to consider doing business. BY STEPHANIE BURNS, CAM, NALP NTS DEVELOPMENT COMPANY
If you want to increase your ability to remain competitive and end up a winner down the road ahead, attend the GNAA trade show and analyze what you need to do to move forward. It is an ideal vehicle to obtain the knowledge that you need to help you strategize, improve operations and make smart decisions. GN AA N E WS & EVEN TS
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THE MA RKET PLAC E
Construction Underway
7,499 Units Now Underway
THIS IS JUST A SMALL SAMPLE of the information you would receive on a quarterly basis by purchasing our annual
Market Survey. We also track Rental and Occupancy numbers, by submarket, for both Conventional and Subsidized housing, as well as Speculative Construction, Completed Construction and Community Sales. Order your 2014 Market Survey by telephoning the GNAA office at 615-365-3046 or download the order form from the Resources tab on the home page of our website at www.nashvilleaptasn.org. Construction Underway
7,499 Units Now Underway
Property Colonial Grande at Bellevue, Phase II Summit at Nashville West Crescent Cool Springs District at Seven Springs Franklin Park Tapestry
Submarket Bellevue
Number of Units
220
Completion Date rd
2828 Old Hickory Blvd, #1
nd
7201 Charlotte Pike 7 Oaks Boulevard 300 Seven Springs Way I-65 at McEwen and Carothers Parkways 300 Centerview Drive Andrews Run I-40 at Central Pike 2000 Buckhead Trail 280 Old Pleasant Grove Road 100 Hamilton Station Crossings Providence Parkway near Belinda Parkway & Providence Trail 3343 Memorial Parkway 350 Covenant Boulevard 475 Swanholme Drive 1206 Robert Rose Drive
3 Quarter 2014
Glass Creek Village Hamilton Station
Bellevue Brentwood/Franklin Brentwood/Franklin Brentwood/Franklin Brentwood/Franklin Hendersonville/Gallatin Mt. Juliet/Lebanon Mt. Juliet/Lebanon Mt. Juliet/Lebanon Mt. Juliet/Lebanon
190 252 242 350 393 312 209 162 360 396
2 Quarter 2015 4th Quarter 2014 rd 3 Quarter 2014 st 1 Quarter 2015 1st Quarter 2015 st 1 Quarter 2015 2nd Quarter 2015 4th Quarter 2014 st 1 Quarter 2015 st 1 Quarter 2014
Sterling Providence
Mt. Juliet/Lebanon
451
2nd Quarter 2015
3343 Memorial Arbor Brook Belden Reserve Villages of Henley Station Lenox Village Town Center Phase II Heron Pointe Ashton Creek Farms 1505 Demonbreun 909 Flats The Acklen Amplify on Main Artisan on 18th Dallas Elliston Element Music Row Lofts at the Reserve Seven Fifteen Woodland
Murfreesboro Murfreesboro Murfreesboro Murfreesboro
300 360 312 403
3rd Quarter 2015 3rd Quarter 2014 1st Quarter 2015 nd 2 quarter 2014
Nashville South
180
3rd Quarter 2014
Priest Lake Smyrna/LaVergne West End/Downtown West End/Downtown West End/Downtown West End/Downtown West End/Downtown West End/Downtown West End/Downtown West End/Downtown West End/Downtown
312 168 209 232 324 74 153 105 431 61 56
2 Quarter 2015 3rd Quarter 2014 3rd Quarter 2014 4th Quarter 2014 1st Quarter 2015 4th Quarter 2014 3rd Quarter 2014 4th Quarter 2014 4th Quarter 2014 nd 2 Quarter 2014 2nd Quarter 2014
The Venue at Glenbrook Creekside at Providence Central Deerfield at Providence, Phase II
Location
nd
6900 Lenox Village Drive 3531 Bell Road 14531 Old Nashville Highway 1505 Demonbreun Street 909 Rosa L. Parks Boulevard 111 Acklen Drive 30 McFerrin Avenue 18th Avenue South & Chet Atkins Place 2110 Elliston Place 1515 Demonbreun Street 301 Rosa L. Parks Boulevard 715 Woodland Street
This is just a small sample of the information you would receive on a quarterly basis by purchasing our annu Market Survey. We also track Rental and Occupancy numbers, by submarket, for both Conventional an Subsidized housing, as well as Speculative Construction, Completed Construction and Community Sales. Orde your 2014 Market Survey by telephoning the GNAA office at 615-365-3046 or download the order form from th Resources tab on the home page of our website at www.nashvilleaptasn.org.
10
G NAA NEWS & EVEN TS
TH E S UPP LY S I D E
Plan for Trade Show Success THIS YEAR’S GNAA ANNUAL TRADE SHOW
promoting Nashville as the “It” city provides a great opportunity for associates to connect to new clients and thank faithful customers. Just as our city leaders have a plan for growing our city, you and your team need to be prepared to carry out your strategy of promoting your company. Here are a few things to consider as July 17 approaches.
Before the Show
Have a goal in mind for the trade show. • Are you hoping to raise awareness of your company and introduce yourself to new customers? • Do you have a new product or service to highlight at the trade show? • Do you just want to thank your existing customers? It doesn’t matter what your goal is as long as you set one. Once you settle on the goal you want to accomplish, you can develop a plan to reach your goal. • How many people will you need in your booth to meet new customers, or thank existing ones? • What about marketing materials and promotional items? How will you draw people into your booth?
After the Show
Have a plan in place to follow up on any leads or new customer contacts you made at the trade show. • How will you contact people to follow up? When will you do it? (Sooner is better.) The work you put into the trade show bears fruit only through follow-up. Take some time to evaluate the results you got from the trade show. • Did you accomplish your objective? How well did your overall plan work? • What could have been better? How do you improve on your results at the next show? Set your goal, make your plan, work your plan, follow up, and evaluate your results, then you can enjoy success in the future! BY DWAYNE RAWLS, WHEELER, INC.
GN AA N E WS & EVEN TS
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TO O LB OX
Stay Organized! ORGANIZATION, knowledge and respect—these
are key elements for having an award-winning shop. Maintenance can be a messy, rough job. You have to respect your employees as well as your environment to ensure that your shop runs like a well-oiled machine. Your shop should be clean and organized at all times. This can be very difficult, as we all know your shop is the main reason your community functions. Simple, common sense steps like picking up and putting things away as you go, and separating your supplies into their proper categories will make keeping things organized a snap. You must make sure that your employees have a good understanding of where things go. A great shop is a team effort, and it takes every person cooperating to make it work. Health and wellness make a difference as well. An adequately stocked first aid kit and safety gear are needed in every shop. Being prepared for the unfortunate accident will make a difference to all people involved. Proper safety equipment includes items for minor injuries as well as more serious injuries, such as eye injuries. You should keep proper documentation and logs for your preventive maintenance program, leak logs and appliance replacements. Most importantly, you need to make sure you have proper maintenance manuals for guidance if you run into a repair that stumps you. Finally, having your staff educated with proper classes and certifications will make a difference. You must know that while you are away tending to your never-ending duties you can trust them to maintain the shop in the fashion that keeps it organized, clean and stocked for a successful day.
BY JEREMY BYRD
12
G NAA NEWS & EVEN TS
N EW M E M B E R S APARTMENT COMMUNITIES 23 Hundred at Berry Hill 2300 Franklin Pk. Nashville, TN 37204 266 apartment homes 615-953-2048 FAX 615-953-2348 cd23hundred@matrixresidential.com Matrix Residential Arbors on Main Melissa Rutledge 1070 W. Main St. Hendersonville, TN 37075 364 apartment homes 615-826-0028 arborsonmainmgr@cottonwoodres.com Cottonwood Residential
Cumberland Trace Village Ryan Little 280 Cumberland Trace Rd. Bowling Green, KY 42101 144 apartment homes 270-790-9001 ryan@homesteadrental.com Homestead Rental Properties
Crime Suppression SRI, Inc. Paul West 100 Ren Mar Dr. Pleasant View, TN 37146 615-566-7586 FAX 615-746-6504 cssrtchief@gmail.com Patrol & courtesy officers
ASSOCIATES Crawford Door Sales of Nashville, Inc. Rick Britt 1310 Fourth Ave. S. Nashville, TN 37210 615-244-4051 FAX 615-244-1646 rick@crawforddoors.net Garage/overhead door service sales
Invisible Waste Services Nan CaVarretta 190 Chelsea Nix Ln. Hendersonville, NC 28792 407-489-3390 nan.cavarretta@invisiblewasteservices.com Valet trash service Sir Sanitation Micheal Burton 1804 Riverchase Blvd. Madison, TN 37115 423-653-7348 michaelb4u83@gmail.com Trash valet
SPACE I S L I MI T ED | R E SE RVAT IO NS A R E R EQU I R E D
Tuesday, July 29 GNAA Training Room 9:00 a.m. - 4:30 p.m. Presented by:
Phillip Waynick Cost: $99
WebListers Shawn Donald 3245 University Ave., Suite 1625 San Diego, CA 92104 800-784-2155 FAX 615-202-0226 expo@weblisters.com Craigslist program, reputation management program & lead tracking
ED UCATI ON A L OPPORT UN I T I E S
NO CA N C EL L AT I O N S | N O R E F U ND S
HVAC/EPA Certification
SWAT Environmental David White 4035 Liberty Valley Rd. Petersburg, TN 37144 931-659-0070 davidw@radonmail.com Radon mitigation & radon testing
Breakfast Bites: Leasing Boot Camp
2014 Legal Seminar
Tuesday, August 26 GNAA Training Room 8:30-10:00 a.m.
Marriott Nashville Airport Hotel 9:00 a.m. - 4:00 p.m.
GNAA Training Room 8:00 a.m. - 5:00 p.m.
Presented by:
Presented by:
Doug Chasick
Angelita Fisher, Wesley Hall, Eric Sitler & Gary Rubenstein
Cost:
Holly Michael Cost: $40
Tuesday, August 26
CAM/CAS September 16-18 and October 7-9
Presented by:
CAM $850 CAS $600
Cost: $135
T H A N K YO U TO O U R 2 0 1 4 S P O N S O R S !
GN AA N E WS & EVEN TS
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NAA Education Conference
Restoring Nashville’s Multifamily One Community at a Time
655 N. Main Street • Goodlettsville, TN 37072 phone 615.873.4631 • fax 615.873.4634 • ryan@summitpropertyrestoration.com
. . . a t u r n ke y co m p a n y t h a t can f i t al l o f your p ro p e rt y ne e ds .
C A R P E T CL EAN IN G
HOUSECLEA NI NG
PA I NT/DRYWAL L
F U L L S E R V I C E C O M P A N Y - Rest o r at i o n Co m p any (Fi re, Water, Wi nd, S m oke D a m a g e, Mo ld Rem e diatio n , Bi o - H a za rd Wa s t e C l e a n up /Di sp osa l ) as well as a Tur n K e y S er vic e fo r y o ur ever yday needs.
NASHVILLE
SUNDAY
MONDAY
july 6
3283 FRANKLIN LIMESTONE ROAD NASHVILLE, TN 37217
(615) 360-0079 PH
TUESDAY WEDNESDAY THURSDAY
Community Service Committee*
1
2
8
9
3
News & Events Committee*
SATURDAY
4
5
11
12
17
18
19
24
25
26
9:45am
7
FRIDAY
10
9am
Independence Day OFFICE CLOSED
Trade Show Committee* 9am
Communications Committee* 10:15am
13
14
20
21
Membership Committee*
15
16
22
23
28
Gaylord Opryland Resort & Convention Center Ryman Exhibit Hall 5-8pm
Board of Directors* 10am
9am
27
Trade Show
29
HVAC Certification Course*
30
31
9am - 4:30pm
*at GNAA office
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GNAA NEWS & EVEN TS
Tennessee Apartment Association presents
BUSINESS EXCHANGE &A
TASTE OF TENNESSEE Reception Thursday, September 11, 2014
Your chance to participate in a networking session with management company decision makers from across Tennessee during timed face-to-face intervals. Business Exchange/Networking Session 5 - 7 p.m. • A Taste of Tennessee Reception 7 - 8 p.m. Location: Ferguson Enterprises Showroom, 3201-B Powell Ave, Nashville 14 Confirmed Management Companies: Bell Partners including Lisa Swick, CAPS; CLK Multifamily Management including Kitty Barry; Colliers International including Jo Anne Corbitt, CPM; Elmington Property Management including Brad Cather, CPM, HCCP; Fogelman Management Group including Patty Woods and John Barger; Freeman Webb including Kirby Davis; Lincoln Property Company including Chari Lewis, CAM, CAPS; Kent Property Management including Kirk Kent; LEDIC Management Group including Crystal Dollahite; Mid America including Cara Mober; NTS Development Company including Stacy Garcia, CAM; RAM Partners LLC including Judith Strong; Riverstone Residential/Greystar including Tammy Lee , CAM & Shelley James, CAM; and Sentinel Real Estate Management including Sandra Montemayor.
Reception Sponsorships are just $500 per company (includes one attendee) Cost to Attend: $350 per person or $500 for 2 attendees - Space is Limited!
Thank you Title Sponsors! Please complete this form and fax to (615) 365-3571 or email to info@tnaptassoc.org. Indicate choice(s): Reception Sponsor $500 ____ Attendee(s) $350 ______ 2 Attendee(s) $500 ______ Total Amount: $_______ Bill Account ____ Payment Enclosed ____ Company Name: ________________________________________________________________ Attendee Name (s): ________________________________________________________ ________________________________________________________________________ Authorized by: _____________________________________ Date ________________ Contact phone/email: _____________________________________________________ Tennessee Apartment Association, 2 International Plaza Drive, Suite 201, Nashville TN 37217 (615) 365-3047/Fax (615) 365-3571 www.tnaptassoc.org GN AA N E WS & EVEN TS
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M A N AG E RS NE WS
Wanda, RentDebt Automated Collection; Tracey, Blackstone/The Lee Building
Bridget & Ricki, Vantage Pointe Pointe Homes at Franklin Heights
18
G NAA NEWS & EVEN TS
J UNE MEETING H IG H LIG H TS
Susan, Freeman Webb; Barbara, British Woods
Dwayne, Wheeler, Inc.; Casey, Bell Partners, Inc.
Amanda, Casey, Mindy, Melissa & Stacey, Bell Partners, Inc.
Mindy, Bell Partners, Inc.; Barbara, British Woods; Rusty, AMI Construction; Ricki, Vantage Pointe Homes at Franklin Heights; Alice, Oakwell Farms
Stacey, Bell Partners, Inc.; Robbie, The Nashville Entrepreneur Center
2014 Diamond Awards Nomination Form
Each year, the Greater Nashville Apartment Association recognizes the distinguished efforts of our members and the unique contributions they make to the multifamily housing industry through its Diamond Awards. The nominations for the 2014 Diamond Awards are now being accepted!
Submissions in each category will be judged based on GNAA activity (August 1, 2013 - July 31, 2014). Winners will be recognized at the GNAA Diamond Awards & Installation Banquet on November 22, 2014. Nominations must be received by August 15, 2014.
Please use one form per nominee. (Please print clearly.)
Date ____________________ I wish to nominate: __________________________________________________________ Category (choose 1 category per form from the following):
Multifamily Executive of the Year Note: This nominee must be employed at a regional level or above.
Management Professional of the Year Note: This nominee must be employed at the on-site level, including assistant property manager or property manager. Leasing Professional of the Year
Maintenance Professional of the Year Associate Professional of the Year Associate Company of the Year
Associate Volunteer of the Year
Management Company of the Year
Management Volunteer of the Year Maintenance Volunteer of the Year
Nominee’s Company/Apartment Community _______________________________________________________________ Address ___________________________________________________________________________________________ Phone ______________________________________________ Fax __________________________________________ Email _____________________________________________________________________________________________ Nominated By _______________________________________________________________________________________ Company/Community _________________________________________________________________________________ Phone ______________________________________________ Fax __________________________________________ Email _____________________________________________________________________________________________
ENTRY DEADLINE AUGUST 15, 2014
2 International Plaza, Suite 201 Nashville, TN 37217 p: (615) 365-3047 f: (615) 365-3571 info@nashvilleaptasn.org www.nashvilleaptasn.org
ASS O C I AT E S NE WS
Terry & Judy, Comcast
Diana, HND Management; Jack Affiliated Creditors, Inc.
20
GNAA NEWS & E V EN TS
J UNE MEET IN G H IG H LIG H TS
Jill, Coinmach; Joyce, Apartment Finder of Nashville
Megan, Mr. Roof; Andy, Restorations by Roof Roof; Brent, Renovia
Brian & Mark, Apartments.com
Debbie, Reliable Roofing, Construction & Repair Service, Inc.; Shannon, Milosi Landscape Company
Jenny, Lewis Letterworks; Shirley, Reliable Roofing, Construction & Repair Service, Inc.; Marisa, MM Promotions
Lifetime Achievement Award The Greater Nashville Apartment Association Awards Committee recognizes individual management or associate members of GNAA for their long-term accomplishments and history of exemplary service to the Greater Nashville Apartment Association and the apartment industry. The Awards Committee is soliciting your input for nominees. Your Name _____________________________________________________ I wish to recommend the following member to be recognized for the Lifetime Achievement Award. Nominee _______________________________________________________ Company _______________________________________________________ Email/Phone ____________________________________________________ Please return this nomination form to Diane Carter by August 15, 2014 at dianecarter@nashvilleaptasn.org or by fax to (615) 365-3571.
2 International Plaza, Suite 201 Nashville, TN 37217 p: (615) 365-3047 f: (615) 365-3571 info@nashvilleaptasn.org www.nashvilleaptasn.org
M A I N T E N A N CE NE WS
Jerry & Sammy, Burning Tree
Ron, Rebecca & Willard, Biltmore Place
J U NE MEET IN G H IG H LIG H TS
Randy & Jimmy, Royal Arms; Jim, HVAC Techline
Steve, HD Supply; Paul, The Villages
Rusty, The Villages; Jennifer & Jamal, L.I.C.R.A.Nashville; Gary, Wynstone
Moments With May CONSTRUCTION AND REPAIR SERVICE, INC. Locally Owned and Operated Since 1990 Commercial • Industrial • Residential Free inspection, consultation and recommendation w w w. r e l i a b l e r o o f i n g . n e t
Nashville: 615-333-3653 Fax: 615-333-6245 Murfreesboro: 615-895-7042
399 Haywood Lane Nashville, TN 37211
Eddie M. Patterson, Owner 22
GNAA NEWS & EV EN TS
“Things that make you go ‘hmmm’.”
Be A Sponsor! Showcase your company with one of our most popular events! ___ Lunch Sponsor $350 ___ Transportation Sponsor $350 ___ Bag Sponsor $350 ___ Advertising Sponsor $100 Indicate your choice above & Register here: Cost: $350 per sponsorship except Advertising sponsorship $100
Company Name: ____________________________________________________________ Authorized By: ___________________________________________ Date: _____________ Bill Account: _____ Payment Enclosed: _____ No Refunds / No Cancellations Complete and Fax to 615.365.3571 or call GNAA at 615.365.3047 www.nashvilleaptasn.org GN AA N E WS & EVEN TS
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Integrity, Communication, Quality. Since 1991, Sharp & Robbins Construction, LLC has provided a comprehensive array of building services, including all types of restoration, renovation, mitigation services and new construction for apartment communities. NASHVILLE OFFICE 320 Premier Court, Ste. 211, Franklin, TN 37067 CORPORATE OFFICE 8046 N. Brother Blvd., Ste. 104, Bartlett, TN 38133
Law Office
M. Wesley Hall III Eric W. Sitler of counsel
Nathan C. Lybarger Thomas Patrick Wall III Charlotte L. Rhodes
Phone: 615.224.9775 Toll Free: 800.613.9279 www.sharprobbins.com
SHARP & ROBBINS CONSTRUCTION, LLC
223 Madison Street • Suite 212 • Madison, TN 37115
6 1 5 . 8 6 8 . 4 1 0 1 • Fa x 6 1 5 . 8 6 8 . 3 8 9 3
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GNAA NEWS & E V EN TS
The
Pulse
G E NERAL MEMB ERS H I P M E E T ING
Anaisa, Elaine, Evelynm, Vanessa & Crystal, Olympus Property
Shelley & Tammy, Riverstone Residential; Stacey, NTS Development Company
Amy, Valet Waste; Kitty, CLK Multi-Family Management
Brian & Andy, Restorations by Roof Roof
Malcolm & Lauren, Matrix Residential
Rusty, Oakwell Farms; Rebecca, Biltmore Place; Andy, Restorations by Roof Roof
L E A DERSH I P LYCEUM 2013 Lyceum Candidates
Chair: Chari, Lincoln Property Andrew, Lighthouse Property Management Group, LLC; Kelly, The Falls at 109; Lacy, Stone Ridge Farms at Hillwood; Lisa, Windsor Park; Mytch, Oakwell Farms; Stephanie, The Grove Richland; Tammy, Riverstone Residential; Zac, Gazebo
Kelly, BG Staffing; Linda & Karen, Gross Builders
New Members
Heather & Jennifer, A Clean Mess
Don, Don Knarr Remediation; Tammy, Riverstone Residential
N A LP Education Chairs: Kitty, CLK Multi-Family Management; Stacey, NTS Development Company Amber, Royal Arms; Amber, The Summit; Anaisa, The Overlook; Chelsea, The Villages of Stonewood; Crystal, The Overlook; Kelly, Ashley Grove; Kim, Schatten Property Management; Krystal, Hickory View; Nancy, Dover Glen Village; Traci, The Ridge at Green Haven
GN AA N E WS & EVEN TS
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Professional Service with a Personal Touch Dwayne Rawls
(615) 860-5411 • Mobile 533-8474 Fax 860-1004 Wheeler, Inc.
3868 Dickerson Pike, Suite 200 • Nashville, TN 37207
Are you in need of a REPLACEMENT while your leasing agent is on vacation? Are you in the PROCESS OF HIRING and find yourself short-handed? Is your leasing agent OUT OF THE OFFICE due to sickness or a long-term leave?
APARTMENT STAFFING C A N
H E L P
Y O U
We have several highly experienced leasing consultants, assistant managers, managers, maintenance personnel and groundskeepers available for temporary and permanent full-time and part-time positions in the Metro Nashville area. We carefully screen our applicants to meet the needs of each individual apartment community. Our goal is to help you and your property function smoothly, organized and profitably during this time. Short or Long Term Temporary Placement Permanent Full Time Placement • Shopping Services 100% Satisfaction Guaranteed
399-4747
fax 399-0888
26
GNAA NEWS & E V EN TS
Monday-Friday 9-6 VI DOZIER, Owner/Operator
Proudly Serving the USA!
Serving The Multi-Family Industry Nationwide
1-866-204-8734 With a strong sense of urgency while catering to your needs, Windsor Redevelopment is committed to helping you succeed.
Specializing in all Aspects of Construction on Multifamily/Commercial Properties • Complete Interior and Exterior Property Rehabs • Water Intrusion Specialist • Disaster Relief • 24 Hour Emergency Service
ONE CALL DOES IT ALL!
PRSRT STD U.S. Postage PAID Nashville, TN Permit No. 380
Two International Plaza, Suite 201 Nashville, TN 37217 615-365-3047 • 615-365-3571 www.nashvilleaptasn.org
Quality Products
Connecting you to … Better Product! Better Service! Better Price!
Kitchen Cabinets Bathroom Vanities Cabinet Hardware Cabinet Refacing Products Cabinet Touch-up and Repair Products Laminate Countertops Granite Countertops Cultured Marble Tops
LOCAL (615) 360-2118 TOLL FREE: (855) 264-5667
Countertop Repair Products
Quality Services Measuring
www.markraft.com
CAD Designs
www.connect4cabinets.com
Quick-ship Services Jobsite Delivery Cabinet Installation Countertop Replacements