How to register for a
Montgomery Parks Course or Program
BEFORE YOU REGISTER • Visit www.ParkPASS.org to set up a ParkPASS account if you
don’t already have one. The ParkPASS online system is the easiest, quickest, most secure way to register for Montgomery Parks classes and program. • Please allow up to two (2) business days for your new account to activate and receive the ParkPASS email with your new Login ID/Customer Number and Account PIN. • With a ParkPASS account, you can view and sign up for courses and special programs, make payments, and view your course registration/s. • Registration for Montgomery Parks classes is open to Montgomery County residents on the first day of any given registration period, then open to all the following day.
READY TO REGISTER? • Online: Register 24 hours a day, seven days a week at
www.ParkPASS.org, beginning at 12:01 a.m. the first day of registration. Have your Login ID/Customer Number and Account PIN on hand. person: Complete the “PARKS” section of the registration form in this Guide, take it to any ParkPASS facility, and we’ll help you get registered. See the “Montgomery Parks Directory” in this Guide for ParkPASS locations.
• In
phone: Call the ParkPASS automated phone registration system at 301-670-6858, and follow the prompts. Phone registration is available 24 hours a day, beginning at 12:01 a.m. the first day of registration. Have your ParkPASS Login ID/Customer Number, Account PIN for each person you wish to register, and ParkPASS course numbers on hand. Phone registration is not available for all programs.
• By
mail: Complete the green “PARKS” section of the registration form in this Guide, and mail it with payment to the facility hosting the course you’d like to take. Please note: Mail is the least reliable method of registration—it does not guarantee a spot in the course you want. Call the hosting facility or ParkPASS Help Desk to check availability before mailing your form.
• By
QUESTIONS? • If you have a question about a specific course or program,
please call the facility offering the course. See the “Montgomery Parks Directory” in this Guide for ParkPASS locations. If you have a question about the ParkPASS system or your account, call the Help Desk at 301-495-2580 (M-F, 10am-2pm), or email MCP-ParkPASSHelp@MontgomeryParks.org.
REGISTRATION CONFIRMATION • If you register online, it’s a good idea to print out your
ParkPASS registration confirmation. It often contains important details about your course not found elsewhere (e.g. directions to off-site programs, equipment lists, etc.). No confirmation letters are mailed. You may also call the facility hosting your course to confirm your registration. See the “Montgomery Parks Directory” in this Guide for facility info.
PAYMENT INFORMATION • Full payment must be made at time of registration. • VISA or MasterCard is accepted in person at ParkPASS
facilities, by phone (301-670-6858), or online at ParkPASS.org.
• Make checks and money orders payable to M-NCPPC.
Checks and money orders must include name, address, home and work phone numbers, driver’s license number, and participant’s full name. A $35 fee will be charged for all returned checks.
• A fee reduction program is available for eligible
Montgomery County residents. Please visit www.ParkPASS. org for the application form and more information.
• Remember, you can stop by any Montgomery Parks
ParkPASS facility to register and pay for courses in person. Any funds paid to your ParkPASS account will be available to use the next time you call or log on to ParkPASS to register.
• Be assured that your account information is secure.
Montgomery Parks uses the latest payment security methods. Collection and retention of customer information is confidential. We do not sell, share, give, transfer or rent personal information to third parties.
MONTGOMERY PARKS REFUND POLICY • If Montgomery Parks cancels a course, you will be notified
and receive a full credit on your ParkPASS account; or, at your request, a full refund.
• In order to withdraw from a Montgomery Parks course,
submit a written (letter or email) request to the facility hosting the course. If your written request is received at least five business days before the course begins, you may choose to receive a full credit for the course on your ParkPASS account, or a refund less a 20% administrative fee. For courses with fees of less than $10, you will receive a credit on your ParkPASS account; no refunds will be given.
• If your written withdrawal request is received less than five
days before the start of a course, no refund or credit will be given for that course. No credit or refund is issued after the second class in a series has met.
• No refunds or credits will be issued for classes missed by the
participant. No refund requests will be considered after the last scheduled date of a course.
• All refunds will be issued to the
payer in the same form (check or charge) as the payment that was received. Please allow 3-4 weeks to receive a check refund. Credit card refunds can take from 5-7 days to appear on your account, depending on your bank/credit card company.
For Parks SU M M E R C AM P Registration Info, see page 16 4
• Some activities have different refund/
withdrawal policies which may supersede this standard policy.
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