Certified Public Manager Program at SVSU
The primary goal of the Michigan Certified Public Manager® program is to foster and encourage the highest possible levels of performance and ethical practice of public and non-profit sector managers in order to effectively provide services and continuously improve the performance of state, local and federal government and of the non-profit sector. The CPM® program offers a comprehensive course of study by which public and non-profit managers can acquire and apply best practices and theory to their leadership and management of people, processes, and organizations is designed to address competencies that facilitate exceptional job performance and organizational success, and applies theory to practical problems facing the participant, their agency, department, or organization, and citizens.
Michigan Certified Public Manager速 www.svsu.edu/cpm 989-964-4048 firstname.lastname@example.org Table of Contents 1 Michigan Certified Public Manager 2 Mission Statement 3 Program Overview 5 CPM “ONLINE” Program 6 Using the MCPM Online Software 7 Difference Between MPA & CPM 9 Frequently Asked Questions? (FAQ’s) 12 How to Apply 13 Michigan Society of Certified Public Managers 14 American Academy of CPM 15 Saginaw Valley State University 16 Center for Business and Economic Development 17 Testimonials 19 MCPM Partnerships www.svsu.edu/cpm 989-964-2030 email@example.com Michigan Certified Public Manager Program® (MCPM) The Certified Public Manager® (CPM) Program is a nationally recognized and nationally accredited leadership development program specifically for executives, managers and supervisors in any type of Public Administration position in federal, state, and local governments. In addition, the program is designed for elected or appointed officials, nonprofit, hospital, utility, and educational entities. There are over 41 states, along with the federal government, participating in the National CPM Consortium, which accredits and establishes the requirements and standards for the CPM designation. The National CPM Consortium Board only grants one (1) accreditation in each state after they pass a rigorous audit that assures full compliance with the national standards. For the State of Michigan, Saginaw Valley State University (SVSU) is the ONLY accredited program authorized to award the “CPM” designation to its graduates. The Michigan Certified Public Manager® (MCPM) program officially became an Active Member of the National program in 2007 and accredited member in 2009. The program is administered and implemented by SVSU – Office of Continuing Education and Professional Development. The MCPM Program incorporates systematic training and structured learning activities to improve and maintain public service performance to achieve optimal levels of effectiveness and service. 1 www.svsu.edu/cpm 989-964-4048 firstname.lastname@example.org National CPM Consortium National Governing Board The National CPM Consortium was created to assist new programs and to provide accreditation to Certified Public Managers. The vision is to provide, “world-class leaders and managers for the public service “. There are almost 18,000 graduates of the Certified Public Managers program across the United States. www.cpmconsortium.org MCPM Mission Statement The Michigan Certified Public Manager® Program at SVSU was created to provide professional and leadership training that will improve and compliment the performance of a public sector manager. The quality and efficiency of management in government has a major impact on the lives of citizens. Our mission is to bridge any gap through training and educating these individuals in how to utilize their resources. 2 www.svsu.edu/cpm 989-964-4048 email@example.com The Certified Public Manager® Program is committed to: • Contributing to the professional development of Michigan’s public sector employees; • Sharing the educational resources of the Saginaw Valley State University system; • Strengthening the capacities of Michigan’s state, county, and municipal governments to carry out their responsibilities; • Serving as the knowledgeable and well-informed voice in Michigan on all matters relating to in-service public sector training and education. Why should you enroll in the MCPM program? • To enhance your administrative, technical, analytical, management and communication skills. • To obtain the training necessary for effective management. • To join statewide and national cadres of professional public managers, learning from and with representatives of other governmental units. • To participate in a program with the highest standards, with quality control and with a record of continuity. • To enhance your current Bachelor or Master degree, while earning national certification. MCPM Program Requirements The Michigan Certified Public Manager® (CPM) program offers a comprehensive course of study which is designed to help public and non-profit managers acquire and apply best practices and theory to their leadership and management of people, processes, and organizations. The course of study is designed to educate participants on competencies that facilitate exceptional job performance and organizational success. The curriculum applies theory to practical problems facing the participant, their agency/department/ organization, and citizens. The courses in the CPM program are designed to provide participants with knowledge and skills that will help them perform more effectively and continuously improve in the following areas: Personal and Organizational Integrity, Managing Work, Leading People, Developing Self, Systemic Integration, Public Service Focus, and Change Leadership. As required by the National CPM Consortium Board, the CPM program consists of 23 – eight hour classes, totaling 300 instructional hours. This includes a total of 18, eight to twelve hour online classes in which you have two weeks to complete as “anytime, anywhere” learning and 5 one-day classes which are held on the beautiful SVSU campus. Students must complete three required reading assignments and one capstone project that must be part of their current duties – in other words, their organization would benefit from the project the student chooses to complete. The complete program is designed so that you complete all requirements in a 11 - 12 month period for certification. www.svsu.edu/cpm 989-964-4048 firstname.lastname@example.org The goals of the Michigan CPM program are: • To strengthen organizational performance by improving the effectiveness of Michigan’s public managers. • To recognize and promote public management as a profession. • To provide a course of study by which public management principles and skills can be acquired and applied. • To foster access to such training and education to Michigan’s public managers. • To establish an objective assessment of a public manager’s professional knowledge and performance. The benefits for the Organization are: • Improved services through process improvement projects. • Building a pool of internally developed leaders, the program may serve as a succession planning tool. • Retaining employees with leadership potential. • Implementing new approaches to agency challenges and opportunities. • Sharpening skills through networking and continuing education. The benefits for the Individual are: • Recognition of commitment to professional standards and achievement in public management through the attainment of the professional designation, organizational systems and cultures. • Knowledge of state government infrastructure and trends. • Association in a network of professional public managers in Michigan and other member states through the American Academy of Certified Public Managers. • Continued training opportunities, workshops and seminars offered to participants and graduates of the MCPM program. • Awareness of new developments in the theory and practice of public management and innovation through the application of new ideas and approaches gained through participation in the MCPM Program. • Opportunity to contribute to the development of professional public management through special projects. • Satisfaction of having professional preparation for assuming the responsibilities of public management. 4 www.svsu.edu/cpm 989-964-4048 email@example.com CPM “Online” Program The National CPM Program has established specific knowledge and skills as the competencies required for a successful Public Administrator. The curriculum consists of 300 hours of professional training classes in these areas of learning and CPM Competency requirements: Course Name CPM 100 Orientation/Leadership & You/Capstone Discussion (On Campus) CPM 101 Public Service in the 21st Century CPM 102 The Growth of Government & Administration CPM 103 Ethics & Public Organizations CPM 104 The Political Ecology of Public Administration CPM 105 Federalism & Public Administration CPM 106 Civil Society & Public Administration CPM 107 Public Administrative Law Review CPM 108 Team Building (On Campus) CPM 109 The Organizational Dimensions of Public Administration CPM 110 Motivation, Decision Making & Organizational Culture CPM 111 Leadership in Public Administration CPM 112 The Policy Process CPM 113 Social Networking for Public Administrators (On Campus) CPM 114 Working with Councils, Boards & Commissions CPM 115 Public Budgeting & Finance CPM 116 Human Resource Administration in Public Organizations CPM 117 Managing Information Systems & Policy in Public Organizations CPM 118 Conflict Resolution (On Campus) CPM 119 Building Relationships in a Diverse World CPM 120 History & Culture of Michigan CPM 121 Time Management and Decision Making (On Campus) CPM 122 Selected Reading* 5 CPM 123 Capstone Project* *Completed throughout the program www.svsu.edu/cpm 989-964-4048 firstname.lastname@example.org Using the MCPM Online Software The Michigan CPM program is available on the SVSU On-line Learning System, Vspace. Each student will have their own account within the system to interact with the instructors as well as the students within the class. The Michigan CPM Online program is housed on the SVSU platform called Vspace. Vspace is a comprehensive set of software tools designed to provide a platform for collaboration and online learning. If you are familiar with Microsoft products such as MS Word then you would have no difficulty in navigating these courses. If you are not familiar, you can learn in just a short time. All students are trained onsite during the program orientation on how to navigate Vspace, the “Online” platform. In addition to onsite training at orientation, students will have access to video instructions for every phase of the “online” program and can always call the office for any type of assistance. Students receive full support while learning the system. Alumni that have already completed the program rated the windows based online program as “very user friendly”! About Our Courses & Instructors Each class is scheduled and designed as anywhere ~anytime learning. Classes are designed as eight- twelve hour courses that students have two full weeks to complete. Each class does have a schedule designed to keep you on track and towards completion of the entire program in less than one year. While we want our students to do everything they can to stay on schedule, we do grant course extensions as needed. We really do work with your busy schedules! All communications from the SVSU-OCEPD staff is delivered via e-mail, so students are encouraged to check their email often. And finally, throughout your studies, our SVSU staff are available to assit you with technical or any other questions about the program or course. Our courses are taught by academic and practitioner faculty. Academic faculty are SVSU’s business faculty or experienced adjunct members. Practitioners include city & county managers, state agency department heads, school district administrators, lawyers, and retired generals. These professionals come from a variety of positions in city, county, schools, state and federal government. Practitioner faculty are also drawn from the nonprofit and private sector. Faculty, adjunct faculty and practitioner faculty have significant input into the design and delivery of all courses in the MCPM curriculum. 6 www.svsu.edu/cpm 989-964-4048 email@example.com What is the Difference Between the MPA and the CPM? Masters in Public Administration Certified Public Manager® Who can attend? Graduate students and professionals in the public sector Professionals in local, state, and federal government, elected officials, education professionals and non-profit agencies encouraged to apply Eligibility • Requires a four-year undergraduate degree • Individuals must have at least three years of work experience in the public sector or have some graduate coursework in a related field • Entrance exams required, but students must apply to the University and be accepted as graduate students • Requires one essay detailed in application, two letters of recommendation and a resume including professional experience and community service or professional activities • Participants may be sponsored by an agency but they may also make the individual decision to apply for the program • Applicants must be employed by federal, state or local government body or a non profit agency • No degree required and no prerequisites–all educational backgrounds and levels of experience welcome • No entrance exams required • Letter of recommendation, from a current supervisor/manager with application form Benefits? • Students enhance their skills and exposure • Receive a national certification that is to public management theory, practice recognized by most states and the and to public sector management federal government • Can complete within ten consecutive • Covers topics specificly related to years at most universities current PA issues providing updated and professional development skills • Better able to help their organization perform more effectively • SVSU’s only accredited program in the state of Michigan is authorized to award the CPM designation, granted by the National CPM Consortium. 7 www.svsu.edu/cpm 989-964-4048 firstname.lastname@example.org What is the Difference Between the MPA and the CPM? continued Masters in Public Administration Certified Public Manager速 Course of Study The program offers in-depth knowledge in subject areas including finance, human relations management, administration and democracy, organizational theory and a selection of public administration electives. A nationally certified comprehensive management development program that provides overviews covering a wide range of subjects. The program develops and measures competencies in the field of public management. The focus is on applying theory to practical problems and developing skills that will help participants succeed in their careers. Costs Individuals pay the graduate student tuition currently set per credit hour plus additional fees. Current cost for MPA is approximately $17,000 for an eighteen - twenty-four month program.* We do not discourage students from achieving their MPA. We would like to promote the CPM program as a specialized enhancement to a MPA. It would be like a Financial Planner working for their CFP (Certified Financial Planner) which is also a national designation that signifies that specific competencies to Financial Planning have been achieved. CPM participants pay for approximately $19.98 a credit hour! The program fee includes all text books and materials. The low cost of $5995 to obtain a national certification upon completion of the eight to nine month program can not be beat! *Based on 2011 estimated cost of MPA 8 www.svsu.edu/cpm 989-964-4048 email@example.com Frequently Asked Questions Who can attend? Applicants for the MCPM Program must be employed with a Michigan governmental, county, city, local government, quasi government, non-profit, public utilities or educational organization and have direct or functional supervision of people, major projects or major programs. Participants may also be elected officials of Michigan government offices. Individuals who are currently laid-off from any of the above agencies are qualified to enter this program. The MCPM program’s intent is to guide public managers to incorporate theory and best practices into their behaviors and strategies. Saginaw Valley State University and the National CPM Consortium, through a joint effort, will provide developmental opportunities to public managers to enhance their ability to provide effective public sector service. What are the attendance requirements? Full attendance is expected. Participants must complete all requirements of each course/ program. In cases where attendance is impossible, make-up must be completed the next time the same class is held. To ensure proper course credit and attendance credit, each participant is responsible for completing all online work by the deadlines and for signing in on the provided attendance sheet for on site classes. If a signature does not appear on the course sign-in sheet, the participant may be required to provide proof of attendance in the form of course materials, instructor verification or other information deemed necessary. It will be the students’ responsibility to provide proof for credit and the Director for Office of Continuing Ed & Professional Development will determine proper verification. How long does it take to complete the program? The program is scheduled to be completed within an eleven to twelve month period. Most managers move through the program as scheduled and feel the time allowed is optimal for the program. Program Locations Online courses are “Anywhere – Anytime” and are completed online! Five of the twentythree courses are offered each year at the beautiful Saginaw Valley State University campus located at 7400 Bay Road, University Center, Michigan 48710. Other locations may be available through the contract option. (See page 12.) Faculty Our courses are taught by academic and practitioner faculty. Academic faculty are SVSU’s business faculty or experienced adjunct members. Practitioners include city & county managers, state agency department heads, school district administrators, lawyers, and retired generals. These professionals come from a variety of positions in city, county, schools, state and federal government. Practitioner faculty are also drawn from the nonprofit and private sector. Faculty, adjunct faculty and practitioner faculty have significant input into the design and delivery of all courses in the MCPM curriculum. www.svsu.edu/cpm 989-964-4048 firstname.lastname@example.org FAQâ€™s continued Do I have to take the courses sequentially? Yes, at this time our courses are offered in order as cohorts. This enables the participant to integrate and correlate the skills acquired from each level with subsequent training. Exercises performed in the classroom may be linked to prior levels. Projects and readings should also be completed in a systematic, sequential manner to provide the full benefits of clarification and linkage of instructional training. Minimum passing score for an Exam, Reading Application or Capstone project Participants must successfully complete test requirements for all core courses. Test will require a minimum score of 70% and will be scored on a Pass/Fail basis. Capstone Project The Capstone project provides a unique opportunity to apply and integrate course learning with real world experience. The objective of the Capstone project is to plan a recommended course of action, which will serve to improve your section, bureau, division, department, agency, etc. It joins theory learned in class with practical application that will benefit not only the participant but the public as well. The final report will describe the progress the student has made from the identification of the problem to the implementation of steps to solve the problem at the time the report is due. Participants of the program have approximately 8 months to complete the project. 10 www.svsu.edu/cpm 989-964-4048 email@example.com FAQ’s continued Selected Reading Selected readings are assigned through out the course. The readings may provide additional insight or knowledge to a certain subject within the CPM program. Readings may have additional assignments. Transfer Credit Hours The full program provides invaluable interaction with other public-sector employees and unique opportunities to translate management theory into practice. With that in mind, we may accept credit for those college level courses that meet MCPM course objectives and specifics. The course acceptance will be determined by the Program Director and the course instructor. If the course is accepted, there will be a $300 course transfer fee per course accepted as a substitute. When submitting your course for transfer you must include transcript, official course description, course requirements, indicate if exams were required in the course score/grade and pay a $50 fee for auditing per course payable at the time the request is submitted. Transfer credits are highly discouraged. Additional Policies All policies of the Michigan Certified Public Manager’s® program are available on line at www.svsu.edu/cpm. 11 www.svsu.edu/cpm 989-964-4048 firstname.lastname@example.org How to Apply Application Requirements You may apply at any time for admission into the upcoming scheduled SVSU-CPM. If you wish to apply for participation in the CPM Program, you should: 1. Hold a supervisor or managerial position for at least one year; or hold a program management position responsible for technical or professional support to the agency; or be identified by the agency as an individual showing interest/potential for advancement into such position or be referred to the MCPM by an Alumnus of the MCPM. 2. Submit a letter of recommendation from your supervisor; 3. Commit to complete requirements for certification. Prospective students can download at www.svsu.edu/cpm or call 989-964-4048 for an application packet that includes a registration form, cancellation policy agreement form, schedule and additional information. All registration information is coordinated by the Administrative Secretary of the Office of Continuing Education and Professional Development at Saginaw Valley State University. Communication and Confirmations About two weeks prior to each scheduled class, each participant will receive a confirmation of enrollment notice. The notice will include the following information; dates, times, locations, instructor, parking and contact number. MCPM Administration will have a direct link to participants through email. Participants are provided names and addresses of fellow participants and communications among them is encouraged. Fees The full course fee is available online at www.svsu.edu/cpm or you may inquire at 989-964-4048. Check the web site for early registration specials and deadlines. Agency Contracting Option The Michigan Certified Public Manager program will deliver the MCPM training program to any state or local government group in Michigan for a fee of $4185 per student with a minimum of 15 participants. Total fee for all students must be paid at the start of the program. Contact Monica Reyes for more information or to set dates for your program at 989-964-7489 or email@example.com. www.svsu.edu/cpm 989-964-4048 firstname.lastname@example.org What happens after I’ve completed the program? Individuals who have earned the MCPM designation are eligible for membership in: Michigan Society of Certified Public Managers® (MSCPM) The Michigan Society of Certified Public Managers® (MSCPM) is a statewide organization whose primary purpose is to unite Michigan Certified Public Managers®, to encourage the acceptance of management in government as a profession established by an underlying body of knowledge; to promote high professional, educational and ethical standards in public management; to improve communication, cooperation and coordination among public entities; to foster leadership through vision, competence and innovation; and to facilitate positive changes which enhance the delivery of public service. MCPM Alumni and MCPM students are encouraged to join the Michigan Society of Certified Public Managers. Your membership and contribution will help us to build a strong foundation of leadership for the State of Michigan. More information on this organization can be found on-line at www.svsu.edu.MISocietyofCPM. Promoting excellence in Public Administration in Michigan! 13 Robert Moffit, CPM 2011 Michigan recipient of the National Askew Award. www.svsu.edu/cpm 989-964-4048 email@example.com The American Academy of Certified Public Managers® offers an annual Professional Development Symposium which is also an excellent opportunity for graduates to interact with members from other states. Educational conferences are held annually at the National AACPM conference throughout the country. Graduates are eligible to attend and represent their state in national positions. American Academy of Certified Public Managers® is a professional association of public sector managers. To be eligible for membership, an individual must have earned the designation of Certified Public Manager® (CPM) through a management program accredited by the National Board of Managers, receive certification after satisfactorily completing an extensive program of classroom training, study, research, examinations and demonstrating their managerial abilities through completion of individual projects. You must also be a member of an accredited Society of Certified Public Managers (Michigan Society of CPM’s). 14 www.svsu.edu/cpm 989-964-4048 firstname.lastname@example.org Overview of Saginaw Valley State University S aginaw Valley State University (SVSU) is a comprehensive, co-educational, four-year, state supported university offering bachelor’s and master’s degrees. It was chartered in 1963 to meet the higher education needs in east-central Michigan. Its 782 acre campus is located within a triangle formed by Bay City, Midland and Saginaw counties. SVSU’s current academic programs serve students throughout a 24 county region and it is the only four-year public institution of higher education in this region. The University’s service region is made up of many rural, urban, and suburban communities that are both economically and racially diverse. Saginaw Valley State University was selected as the ONLY university in the state of Michigan to pursue accreditation from the National Certified Public Manager Consortium in July 2006. 15 www.svsu.edu/cpm 989-964-4048 email@example.com The Center for Business and Economic Development (CBED) Welcome to the Center for Business and Economic Development (CBED) at Saginaw Valley State University - your link to the future economic growth of the Great Lakes Bay region, your connection to the present. Real people. Real Results. CBED is comprised of five entities: the Michigan Manufacturing Technology Center Northeast (MMTC-NE) assisting area manufacturers to achieve sustained profitability through training and support; Office of Continuing Education and Professional Development (OCEPD) providing quality professional development, new career and personal enrichment opportunities; Osher Lifelong Learning Institute (OLLI) providing educational, travel and social opportunities for adults over 50 who never stop experiencing life; Independent Testing Laboratory (ITL) improving existing products and bringing new products to market through quality analytical services and technical support; and Saginaw Valley Research and Development Corporation (SVRDC) taking new technology to commercial viability. From small businesses to multi-million dollar corporations, from start-ups to stand-alones, your needs are one in the same: To grow and prosper right here at home in the Great Lakes Bay region and in the global marketplace. With the considerable resources of a major state University right in our own back yard, you have only to look to SVSUâ€™s Center for Business and Economic Development to help you meet head-on the challenges we all face in these changing economic times. Our facilities are state-of-the-art and offer the latest research and development capabilities. Our faculty members are leaders in their field and bring a wide range of expertise to any situation. And our students are the eager leaders and workforce of tomorrow, ready and willing to tackle real-world problems with innovative solutions and ideas. Enhancing the economic vitality of the Saginaw Valley is our mission; doing so with quality resources, programs and people is our passion. We accomplish this in unique and innovative ways to provide technical support for existing businesses; personal and professional development opportunities; programs and services for the manufacturing sector; and commercialization of ideas and inventions whether at the University or business start-ups across the region. 16 www.svsu.edu/cpm 989-964-4048 firstname.lastname@example.org Testimonials I was looking for ways to enhance my Bachelorâ€™s Degree in Management. The Certified Public Management Program offered at SVSU was exactly what I was looking for. Through testing, readings and a Capstone project, I not only enhanced my degree, I was also able to apply the things that I learned to my current position. ~ Rochelle McCain,CPM - Saginaw Public Library Never become so much of an expert that you stop gaining expertise. View life as a continuous learning experience. Denis Waitley 17 www.svsu.edu/cpm I would recommend this program to anyone currently in a supervisory position with a municipality or township. The program shows the history and development of public management as well as the challenges that have faced a public manager since their inception. The class assignments allow for personal opinions backed by facts regarding a given subject. The instructors are fair and most are from a public management background. We also attended several on-site classes at the SVSU Campus, which was a great experience. We all came from various municipalities and townships throughout the state that face different issues, and through the on-site class we performed various exercises to combat these issues. Since we are all busy professionals in our fields, this course is well thought out. While keeping in mind that we all have a commitment to our communities; therefore the program is consistent but gives ample time to complete each subject. The Capstone Project performed by each student showcases that commitment to problem solving by those who are in public service. I found this program to be a positive experience. ~ Timothy R. Young, Water/Sewer Department Foreman, City of Hazel Park 989-964-4048 email@example.com Testimonials I have enjoyed the CPM program. It has been both a helpful update of material that I learned in graduate school as well as a source of useful new information. My city has already benefited from some of the networking opportunities I have enjoyed as a participant in this program. I can recommend the Michigan Certified Public Manager Program at Saginaw Valley State University without hesitation. ~ Edward Klobucher,CPM - City Manager, City of Hazel Park Like many part-time public servants, I find it extremely challenging to balance family life, career responsibilities, and public service. Continuing education can sometimes be an overwhelming option that is commonly not chosen. The Michigan Certified Public Manager program offered at SVSU has embraced these challenges and developed a framework of online and on site coursework that allows for busy professionals to participate and grow. I would recommend anyone looking to expand their knowledge and experience in the public arena to look at this course seriously. I assure you that you will find it invaluable, feasible, and achievable. ~ Christopher Shannon,CPM - Mayor of Bay City The Certified Public Manager (CPM) course has significantly increased my knowledge of public workings. The program has improved my awareness of many topics ranging from the impact of Michigan's historical beginnings through the Detroit riots to the economic crisis of today. As a small business owner, an elected official, and my involvement in several community organizations, I have found the information on conflict resolution, team building (incorporating the principles of diversity, ethics, and budgeting and finance) and cultures of organizational behavior to be invaluable. During the process, I developed a Capstone Project designed to establish multiple professional contacts that will facilitate the development of future community projects. As such, I would highly recommend this program of study for other public officials. ~ Curtis Hillman,CPM - Interim City Manager of Standish 18 www.svsu.edu/cpm 989-964-4048 firstname.lastname@example.org MCPM PARTNERSHIPS The International City/County Management Association (ICMA) The International City/County Management Association through their voluntary credentialing program recognizes the Michigan Certified Public Manager速 program as professional development hours for ICMA annual update. www.icma.org Michigan Local Government Management Association (MLGMA) The Michigan Local Government Management Association has approved the Michigan Certified Public Manager速 program eligible for the MLGMA Scholarship program. Your scholarship from MLGMA may be up to fifty percent of the program cost! MLGMA members qualify for a discount on the program. Please check your membership website under professional development or contact our office for more information. www.mlgma.org Michigan Association of Township Supervisors (MATS) Michigan Association of Township Supervisors members are offered a discount to the Michigan Certified Public Manager速 program each year. Please check your membership website for more information and guidelines. www.matsupervisors.com 19 www.svsu.edu/cpm 989-964-4048 email@example.com NOTES 20 www.svsu.edu/cpm 989-964-4048 firstname.lastname@example.org www.svsu.edu/cpm www.cpmconsortium.org www.cpmacademy.org www.svsu.edu/cpm 989-964-2030 email@example.com