KPI improved Core customer needs
Consistent superior performance for an Auto OEM’s Spares Division (Warehouse & despatch) Account details
June 2013 onwards Warehouse space 2.83 lakh sq.ft Managing spares operations of an Auto OEM’s spares division Handling 2700 lines per day; 1.5 Cr in value Key value proposition 99.99% inventory accuracy VAS: Implemented 305 Kaizen initiatives in FY 1415 Key achievements
1.5 Cr production in Single shift operation in Packing & Dispatch with same manpower Claim PPM has been brought down from 2000 PPM to below 1000 PPM in Q4 F15 IMS (Integrated Management System) Certification accredited within 1st year of operation
KPIs
Before (2014)
After (2015)
▪ Absenteeism
32%
17%
▪ TO Deletion
8%
0.5%
▪ Inventory Accuracy
92%
98 %
▪ Customer Claim
6234 PPM
1432 PPM
▪ Vehicle TAT (in-
180 mins
110 mins
99%
100%
▪ Overall 5S
56%
82%
▪ Demerit Score
1123
787
60
327
▪ Delivery to Invoice
78%
99%
▪ VOR / BDT Invoice
80%
100%
bound)
▪ On-time JIT call performance
(Lead Indicator for Claim)
▪ Kaizen/quarter
Kaizen Success Stories Reduction in Picking Time from 25 min/TO to 10 min/TO MHE utilization increased from 44% to 57% as against targeted 57%
Dear Team You have made a BIG DIFFERENCE!!! Many compliments for the good work done. Keep it up!!! (Plant Head)
1