Student Guide for Policies and Prcedures (13-14)
Complete handbook of the policies and procedures affecting students at Tulane University. Published by the Division of Student Affairs.
STUDENT COMPLAINTS PROCEDURES PHILOSOPHY This protocol gives instructions for addressing student complaints. Students at Tulane University may report a concern or complaint regarding any area of academic or student life without fear of coercion, harassment, intimidation, or reprisal from the university or any of its employees. Student concerns should be resolved at the lowest possible university unit that has the authority to act as quickly as practicable. Students also have the right to expect a timely response to any complaint. Every effort should be made to resolve matters fairly and promptly, usually within thirty  days of reporting. If additional follow-up and investigation is warranted, every effort will be made to resolve matters within sixty  days of reporting. Because no single process can serve the wide range of possible complaints, Tulane provides specific processes for responding to certain kinds of student complaints. Where university policy provides a specific complaint or grievance procedure, an aggrieved student should use that procedure. As a general guide that contains Tulane University policies, and procedures, students should use the Student Guide of Policies, Procedures, and Resources. Students are made aware of the Student Guide via email at the beginning of the Fall semester. The following are some examples of established procedures for specific types of student complaints found in the Student Guide: • Academic Conduct Process • Grades and other Academic Complaints Procedures • Family Education Rights and Privacy Act • Discrimination and Harassment • Student Conduct Process Students, staff, or faculty of Tulane University may report a concern or complaint that is not specifically identified in the Student Guide or another policy either by calling the Office of the Vice President for Student Affairs at (504) 314-2188 or by submitting a complaint form. PROTOCOL Submitting the “Report a Concern/Complaint” Form: Step One a) Access the main Student Affairs webpage. b) At the far right, click on “Report a Concern/Complaint.” (POLICY CONTINUES ON NEXT PAGE) Complaints and Notification Policies and Procedures 2013–2014 • 37