ORGANIZATIONAL EFFECTIVENESS
FRONTLINE MANAGER CERTIFICATE PROGRAM OVERVIEW: The ability to lead people effectively is founded on a number of skills that are highly sought after by employers. Leadership is not a position or title, it is a frame of mind. Strong leaders are invaluable in setting vision. Strong frontline employees and managers are necessary to communicate and execute that vision. Great leaders are able to communicate effectively across the organization, embrace and direct the change that is needed to remain competitive, build and support teams that actively work towards achieving organizational goals and successfully deal with conflict when it arises. The Frontline Manager Certificate program is based on these principles. Adding this leadership certificate to your resume will allow others to recognize and have confidence that you are ready to advance in roles of leadership. CERTIFICATE COST: $1,350
Take one or more individual courses, or complete all ten to earn the certificate!
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SUCCESSFUL FRONTLINE MANAGER’S SKILLS: • Lead with professionalism and integrity • Organize and plan work and resources effectively • Tackle problems with confidence and handle the unexpected • Take responsibility for decisions • Demonstrate business knowledge and skills and make sound judgments • Lead with a team-oriented and inclusive approach • Coach, support and develop talent • Inspire others to go the extra mile • Set clear expectations and communicate effectively to gain results • Confront and resolve conflict
FRONTLINE MANAGEMENT COURSES: • Becoming a Team Player • Dealing with Difficult People • Delivering Great Customer Service • Effective Communication • Embracing Change at Work • Frontline Leadership • Handling Conflict at Work • Prioritizing My Time • Professionalism • Using Your Strengths
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