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Tales of The

Trade

Every good community has great businesses. Every great business has a compelling story. Every compelling story has to be told.

Week of January 30, 2012 • Supplement to the Review • Published by Lillie Suburban Newspapers, Inc.

Rossbach Construction: from handyman services to the home of your dreams

Before

Before

“I couldn’t imagine using any other construction company. There is no comparison.”

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Pam Harris Falcon Heights City Council member and Rossbach client

After

f you want to build it, they will come. price range, so with the trust they’d already built up Since 1981 Rossbach Construction has with her, the hiring decision was easy. quietly built a reputation for quality. They hire “I knew I could count on them,” she says. I’ve had people who love their jobs, they use quality them do many things for me, and I feel safe that I can materials and they stand behind their work. Their call them if there’s anything I need.” level of service is second to none. Rossbach’s owners know paying Rossbach Construction’s owners — attention to the small jobs conveys Will Rossbach and Don Hruby— conduct the expertise they bring to their major business with the understanding that above projects. Their handyman services are a all else, customer satisfaction is always the no-nonsense way to build brand loyalty first priority. Clients hiring them quickly among both old and new clients even if discover a level of customer service rarely the money involved is minimal. seen in either the new construction or Take, for example, the Maplewood remodeling fields. woman who tried in vain to find someone Don Hruby It starts with your first phone call to willing to fix her doorknob in the height Rossbach Construction. You talk to a real of the building boom. live person, not a machine. And then After more than a dozen calls in vain, staff makes sure to show up on time for she called Hruby, who agreed to come appointments. out without a moment’s hesitation. “You’d be amazed at the tales we get The payday for Rossbach was — horror stories, really — regarding such minimal, of course. She actually wasn’t basic considerations found lacking in even charged. But bringing in money competitors,” says Hruby. wasn’t the point. Will Rossbach Rossbach’s clients not only stay happy, She was so grateful for the help but informed. that when her son wanted to build a “Customers are kept in the loop with schedules new home, she told him to seek a bid from the detailing not just our project start dates, but end dates Rossbach team. He did, and Rossbach Construction too,” Hruby says. built the home. That’s the kind of service that has earned Rossbach That’s how a successful company keeps its a 99 percent satisfaction rating among the customers reputation. That and the fact that Rossbach they’ve polled. And customers keep coming back for Construction stands behind its work, not for the more. industry standard of one year, but for five years. Falcon Heights City Council Member Pam Harris “If you need a doorknob replaced, we can do that,” is one of those repeat customers. She’s hired Rossbach says Hruby. “If you want a whole new house, we can Construction to do several remodels for her. build it for you. There’s nothing we won’t do.” “Rossbach is fantastic,” says Harris. “I couldn’t Will and Don also volunteer in their community. imagine using any other construction company. There is Will has partnered with Habitat for Humanity to build no comparison.” sound housing for those in need of adequate shelter The 2007 remodel of her home was so extensive, she and Don participates in a builders outreach program says, “the only thing left was the front of the fireplace which helps our injured war veterans fix up and mainand the floorboards.” tain their homes. Will Rossbach is also the Mayor of Thanks to that remodel, her house was featured in Maplewood. the Remodelers Showcase and can be seen in the June/ It is this type of dedication — and the obvious July 2008 issue of Midwest Home magazine. pride that comes with a job well done — that the Harris says the Rossbach bid ranked in the median company knows will keep customers coming back for

Kitchen remodel in Dellwood, Minn.

Kitchen remodel in Vadnais Heights, Minn.

more, in any kind of economy. That’s because they’ve been around enough to know their sterling reputation for quality not only keeps them going in boom times when shoddy firms proliferate, but also sees them through economic rough patches when lesser companies quickly vanish. “We can’t stress that enough,” says Hruby. “A customer needs to know that their contractor will be around when a project’s done, because a warranty is only as good as the company that stands behind it.”

Your Remodeling Contractor For Life

Rossbach construction

DESIGN/BUILD/REMODEL • Remodeling - whole house & additions • Kitchens • Bathrooms • Decks • Garages • Cabinetry • Basements • Second-story additions

FINISH/REPAIR WORK

• Window and door replacement • Exteriors - siding & roofing • Finish and trim work • Handyman and repair services

A family owned business for

over 28 years “A Tradition of Excellence!”

Complete Remodel and Repair Services We offer: • General Contractor • Design • Custom Carpentry Services • Residential and Commercial Remodeling

Call 651-779-0220

2578 7th Ave., North St. Paul, MN 55109 www.rossbachconst.com State License # 1355

Like the services offered inside, Platinum’s building was sited and built with an eye for detail, an understanding of its environment and planning and execution to last the long term.

Platinum Bank, growing locally and globally

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hile the rest of the world continues to watch the recovering economy with a nervous eye, Platinum Bank’s clients – whether they were pioneer partners with the Oakdale bank or entrepreneurs starting new ventures – are moving forward with confidence. Senior Vice President Marc Cove explains the bank’s goal is to be a valued partner in its clients’ endeavors. And, whether they’re personalbanking clients, local small-business owners or outstate entrepreneurs who’ve heard about the Oakdale bank’s achievements, they trust Platinum to help achieve their goals. “We are not defined by boundaries,” Cove adds. “Well over 50 percent of our business is outside of Washington County.” Not only is the bank not defined by county or state boundaries, it’s currently counseling clients who have established themselves nationally and internationally. That’s because as its clients succeed and expand their reach, Platinum remains their go-to resource. “We have client components in more than 10 states,” Cove notes. “As businesses expand, we work with them in other countries, as well.” The Platinum building, tucked into a wooded rise, keeps a low profile somewhat at odds with the powerhouse inside. Complex financing, large projects and deliberate, wellstudied forays into the global market are all familiar territory to Platinum advisors. Without Platinum, how likely would it be to find that knowledge so close to home? Cove shakes his head. “The global market is something most community business

Platinum Bank’s leaders are not only familiar faces in the community but veterans of the local banking scene. Chief Financial Officer Tom Cronin, Chief Operating Officer Tom Jacobson, Chief Executive Officer David Rom and Senior Vice President Marc Cove offer clients in-depth knowledge and ahead-of-the-curve advice, all backed by the power of Platinum.

Just ask the clients Local business owners agree Platinum is dedicated to their success. Max and Suzanne Ducklers’ 1993 startup CaptionMax provides both taped and live closed captioning. From its local headquarters, CaptionMax coordinates offices in New York, Virginia and California. It fields the largest in-house staff in the U.S. for offline captioning and has worked with CBS, HBO, NBC, A&E, MTV and Sony. Platinum bankers’ “down-to-earth enthusiasm” showed the Ducklers how committed their advisors were to helping make their vision for CaptionMax a reality. “It was refreshing to see their passion, their common-sense approach and

banks won’t touch.” That’s not surprising; it can be a scary financial world out there. But Platinum clients find that while their advisors share their enthusiasm for their dreams, they also ensure each new step is made on a solid footing. While others overreached, Platinum maintained steady growth and a sound loan portfolio. Wellconsidered planning in past years means Platinum is moving forward

their conscious effort to keep the ‘small’ feel within their bank,” Suzanne says. Meanwhile, Charlie Cory of Big Steer Meats has seen plenty of bull – and bear – markets since his father started a butcher shop in 1978. With Platinum’s help, today’s Big Steer Meats still offers local customers top-of-the-line meats but also supplies a thriving wholesale market. Cory and Platinum are currently eyeing plans for national growth. “Though they are a ‘little guy’ like me, they have experience and know where to get answers because they listen and learn on the job,” Cory says. Even better, Platinum advisors know what’s at stake with every step they take with their clients. “They ask themselves ‘What would I want?’” Cory explains. “And they exceed expectations.”

confidently with its clients today. In fact, in 2010, the bank grew at a stronger rate in the Twin Cities than any other bank in its $1 billion or less category. Early revenue reports from 2011 show the bank is on track to exceed its performance from 2010. Credit quality also remains well above industry averages with no major problems facing the bank, Cove adds. Clients first approach Platinum

for its team’s knowledge and experience. But they quickly find an extra benefit – within each banker beats the heart of a fellow entrepreneur. After all, just five short years ago, Platinum itself was a “startup”. As Cove puts it, “We’re as passionate today as we were at the start.”

Let us help you with all your financial needs... Platinum Bank is a better way to bank! 7667-10th Street North, Oakdale, MN 55128

www.platinumbankmn.com • 651-332-5200

OBPA: Con

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t a time when cities and residents face numerous challenges, every helping hand makes a difference. The good news for Oakdale is that the Oakdale Business and Professional Association, with its members and nearly three decades supporting the community, is planning another active year in 2012.

1453 Helmo Avenue North Oakdale, MN 55128

(651) 290-8102

For general OBPA information info@obpa-mn.com

OBPA Calendar of Events Community Gold Plate Dinner • Feb. 9, 2012 The Community Gold Plate Dinner has become the main fundraising, social and networking event for the Oakdale Business and Professional Association. This evening event includes dinner, entertainment, live and silent auctions, and other games and contests, as well as opportunities to win cash prizes. This event will help raise funds for the association that will enable it to provide support for many community programs including Holiday Helping Hands. The public is invited to attend. The Community Gold Plate Dinner will be held at Oak Marsh Golf Club, 526Inwood Ave, Oakdale, from 5:30 to 9 p.m., Feb. 9. For more information, contact Ric Pace at Go East: 651-702-2905 or rpace@goeastdesign.com. To purchase tickets ($100 includes dinner for two and entry in the raffle) contact Nicole Anderson at 651-730-8886 Ext. 6 or om@wpgolf.com.

June Family Picnic • June 14, 2012 This is the one meeting a year in which the OBPA invites everyone in the community to attend. In place of the regular monthly meeting, the OBPA has a picnic-style lunch. For this event, the OBPA fires up a giant charcoal grill and serves nearly 1,000 hot dogs to local business leaders, elected officials, families and residents. The event is free. Limited sponsorships are available annually. This is certainly a “can’t miss” event – held at the Oakdale Fire Station, 5000 Hadley Ave. N., from 11 a.m. to 1 p.m. on June 14, 2012. For more information or sponsorship opportunities, please contact Marc Cove, at Platinum Bank, 651-332-5200 or mcove@platinumbankmn.com.

OBPA Community Golf Tournament • June 8, 2012 Each year in August, the OBPA organizes a day of golf. This year’s event will be held at Oak Marsh Golf Course (526 Inwood Avenue North, Oakdale). Participants enjoy a low key day on the golf course with an emphasis on having fun and networking with other members and golfers. This event is wrapped up with a wonderful dinner, auction and awarding of prizes in the club house. Participation is open to the public. This event will be held with a noon shotgun start. For more information on becoming an event sponsor, or other questions, contact Angie Propp, at Alerus Financial, 651-702-3976 or apropp@alerusmail.com.

Holiday Helping Hands • Early December Each year, several thousand dollars worth of gifts and food are donated to help families in Oakdale. Santa and his elves deliver gifts during early December. Applicants’ names are supplied by school social workers. Here’s your chance to step up and join one of the most rewarding community projects sponsored by the OBPA. Volunteer to sponsor a family and shop and wrap their gifts, or volunteer to help distribute the gifts. For more information contact John Larson at Hope Church, 651-738-9652 ext. 207 or email john.larson@hopechurchoakdale.com.

Oakdale Winter Wonderland • December 15, 2012 This event gives an opportunity for the Oakdale business community to mingle with families of Oakdale while enjoying a giant bonfire, visits with Santa, warm food and drink along with a horse drawn hayride, FREE! The OBPA sponsors this event in conjunction with the City of Oakdale and Maplewood/Oakdale Lions Club. This event is held from 9 a.m.-1 p.m. at the Oakdale Discovery Center, (444 Hadley Ave.). For more information contact Marc Cove at Platinum Bank, 651332-5200 or 651-747-3860 or email mcove@platinumbankmn.com. Additional information can be found on the City of Oakdale website, www.ci.oakdale.mn.us.

The OBPA works to make Oakdale a place that is friendly to both businesses and customers. The group was founded by city administration and a handful of eager businesses, and through the years the networking connections and attention to local needs the OBPA provides have contributed to a fertile business environment and a thriving community. For OBPA members, the group gives them the chance to keep their fingers on the pulse of their community. In turn, they bring their unique perspectives to the OBPA, giving the group as a whole better insight into the local business climate. According to Daniel Rude, president of the OBPA and owner of TeqOne, the association will be honing its efforts in the upcoming year in order to provide more business-oriented information for members. “I think there’s a change in the focus happening,” Rude said. As an example, Rude said presenters at OBPA’s monthly meetings this year will provide members indepth insights into areas where their businesses can strengthen and improve. OBPA is assessing the composition of its membership: for instance, the types of businesses its members operate, and is also determining how many members are targeting a national market vs. the number serving the local market. “We’re trying to understand who we are to better serve the public with that information, and each other,” Rude explained.

Alerus Financial All Family Dental, Ltd. American Tire & Auto Anchor Bank Anchors Aweigh Apostolic Bible Institute Bell Mortgage Berwald Roofing & Sheet Metal Company Inc. Bighley Auto Body Blue Ribbon Bait & Tackle Bridge21 Minnesota, Inc. Buffalo Wild Wings Burke, Wheeler & Assoc., P.A. Canvas Health (formerly HSI) Cardinal Realty|Homebuilders Remodeling|Appraisals Carol Mathey’s Center for Children & Families Carriage Realty, Inc. Cavalier Barber and Beauty Salon Century Floral & Gifts City of Oakdale Clair Wagner & Sons Insurance Agency Coldwell Banker Burnet Realty

Strong businesses, strong community According to Bill Burns, an insurance agent with McNamara Insurance Agency and the OBPA’s membership director, the association is a valuable asset to local businesses. “The OBPA is all about the community and being active in promoting community events and businesses within Oakdale to make them profitable,” he said. “We want to help businesses in any way we can. This allows businesses the opportunity to work with the residents of Oakdale and others in the community to improve their reputation and name recognition around the region.” In addition to community support, the OBPA supports the 3/50 Project. The project urges residents to think about three independently-owned businesses they would miss if the business were closed down, in order to demonstrate how local businesses and customers rely on each other. Residents are then encouraged to make a goal of spending $50 a month at each of their three favorites to provide support. The advantage of making a deliberate effort to support independent business is that more revenue stays in the area. For every $100 spent at a local store, $68 stays in the community through taxes, payroll and other expenditures. By contrast, only $43 stays local if that same $100 were to be spent at a chain store.

Reaching out In addition to promoting local businesses, the OBPA takes an active role in the community in and around Oakdale. With Holiday Helping Hands, the OBPA and Tartan High School students collect and distribute food and gifts to families in need each December. “We have the resources – both financial and relational – to be able to address the issue without overburdening any particular group of people,” explained John Larson, a pastor at Hope Church who serves on the OBPA board of directors. Larson said that the OBPA is well-positioned to make an impact with programs such as Holiday

Countryside Photographic Inc. CORMARQ Crossroads Properties Dege Garden Center Dunn Bros Oakdale East Suburban Resources Ecumen Lakeview Commons Eye Care Center Finishing Touch Car Care Inc. Floor Coverings International Furlong’s Liquor, Inc. Garry Insurancenter Gebhard & Giguere, Ltd. Go East Greg Foote Jewelers H&R Block Haugland Company Hilton Garden Inn St. Paul/Oakdale Holy Cross Lutheran Church Hope Church I.S.D. #622 North St. Paul Maplewood - Oakdale Jack Buckley Financial Jerry’s Floor Store JW’s Bierstube

nnecting the community Front left; Jack Burke, Burke, Wheeler and Assoc., P.A.; Amy Brown, State Farm Insurance; Angie Propp, Alerus Financial; Caleb Brunz, Paul Davis Emergency Service. Second row; Nicole Anderson, Oak Marsh Golf Club; Kim Duitsman, Platinum Bank; Ben Smetana, Oak Springs Chiropractic; Daniel Rude, TeqOne; Larry Eberhard, Keller Williams Premier Realty; John Larson, Hope Church. Back row; Holly Koep, Lillie Suburban Newspapers; Jack Buckley, Jack Buckley Financial; Emily Siebold, PINZ; Marc Cove, Platinum Bank.

OBPA Helping Hands because of the numerous connections to goods and services that its members share. “Working together through all the networks we have through the OBPA is huge,” Larson said. The OBPA also provides four scholarships each year, to high school seniors from Oakdale with exemplary academic and community service records. Stacie Penn, of Carol Mathey’s Center for Children and Families, lauds the OBPA’s scholarship support. “OBPA’s commitment has been there on the long term for this,” Penn said. While any single business that offers scholarships may have trouble with funding in a down year, Penn noted the OBPA is able to provide a reliable resource for motivated students. “Our hope is that they will continue by volunteering in their communities, even if they don’t stay in Oakdale,” Penn said. This year the OBPA will increase its involvement with Beyond the Yellow Ribbon, an organi-

Keller Williams Premier Realty Lake Elmo Bank Lee Stoerzinger, Inc. Legacy Dance Studio, Inc. Lillie Suburban Newspapers, Inc. Maplewood - Oakdale Lions Club Marcus Oakdale Cinemas McNamara Insurance Agency Merit Chevrolet Minuti-Ogle Co., Inc. MTD Communications, Inc. Nine Twenty Eight P.M., Inc. Northwood Power Equipment, Inc. Northwestern Mutual Financial Network Oak Marsh Golf Club Oak Meadows Senior Living Oak Springs Chiropractic Oakdale Fire Department Oakdale Optical Center Offsite Realty Inc Paul Davis Restoration PINZ Platinum Bank Polar Family Chiropractic Center Postal Credit Union

zation that provides support to families of active service members of the United States military. Rude said many OBPA members supply essential services families may need, especially if the head of the household is stationed overseas. “The idea is to be able to provide those services quickly and at a free or extremely reduced cost,” Rude said. One of the ways the OBPA raises funds for its community-care initiatives is through events such as its Community Community Gold Plate Dinner, held Feb. 9 at Oak Marsh Golf Club. In addition to raising funds for worthy causes, the dinner is also a great networking opportunity and an allaround good time, with entertainment, auctions and a variety of games and contests. For those involved in the OBPA, it’s easy to see how the organization benefits both members and the surrounding community. And for those not yet involved, Dan Rude encourages them to find out more for themselves.

Premier Banks Prescription Heating and Cooling LLC Prom Catering / Prom Center Rasmussen College ROC Commercial Cleaning - Right Touch Residential Cleaning Saint Paul Area Chamber of Commerce School To Life Solutions Schoonover Bodyworks and Glass Sgt. Peppers Grille & Bar Shar’els Cafe Sheraton St Paul Woodbury Hotel Spartan Promotional Group State Farm Insurance - Amy Brown Insurance Agency, Inc. State Representative, Nora Slawik Stiglich Construction Inc. Sun Ray Plumbing & Heating, Inc. TeqOne TLC Veterinary Hospital Twin Cities-Metro Certified Dev Comp Washington County Commissioner -District 2 Washington County Workforce Center Western Bank Wildwood Lodge

Board of Directors 2012

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Find a home at the established community campus of Homestead at Maplewood and the Maplewood Care Center

t’s easy to see why residents of Homestead at Maplewood say they feel blessed to call it home. Taryn Moynihan, housing coordinator at Homestead, says residents there and at the adjacent Maplewood Care Center, established 40 years ago, are considered part of the family by staff. Residents at this assisted-living facility enjoy comfortable living and activity rooms and windowed alcoves where they can have coffee, do a puzzle, read or chat. Other amenities include massage therapy, an aviary, a beauty parlor, pool table, chapel, library with a computer adapted for seniors and beautifully landscaped grounds where residents can grow their own gardens. Residents rent their studio, oneor two-bedroom apartments and bring their own furniture, pictures and family mementos to make it feel just like home. Meals in the dining room are served restaurant-style. Families and friends of the 63 residents are also invited to dine. A full-time life enrichment coordinator sets up a monthly schedule of activities that include a residents’ council, bingo, exercise classes and outings to stores and restaurants. The goal is to help residents maintain connections with their community and have as much independence as possible. All apartments have call buttons if someone needs help, Moynihan says. Homestead also offers a secured third floor for memory-care residents, with special activities such as music therapy. Next door, Maplewood Care Center provides skilled nursing care, transitional care and memory care. Carl Berg, 81, moved into Homestead almost seven years ago with his mother Minnie Berg,

when they both needed more care. Since his mother’s passing, Carl has continued to live here and we have honored his mother’s memory by planting a memory garden in her name. Carl has friends here, meals are provided and he enjoys directing morning exercise, playing trivia, skipbo and chess on the computer. In a craft area, Eldon and Richard fill colorful bags with little toys, stuffed animals and candy, while Dorothy ties ribbon around the small bags as part of the Cheerful Givers Program. Residents and their families are invited to the Homestead each year for a complimentary Christmas brunch, an Octoberfest celebration and a silent auction fundraiser for this non-profit, faith-based organization run by Volunteers of America. “I love the VOA and its mission for people to receive quality care and to meet their physical, spiritual and emotional needs,” says nurse manager Ardette Fritsche, who has worked at the Care Center since 1979. “We get attached to the residents and don’t want to leave them,” says Mary Ochecki, a housekeeper at Homestead for more than 30 years. “You can sense the joy all around, and people stay here. Residents, staff and families all know they are cared about,” Moynihan says. When asked why she liked living here, longtime resident, Betty Nielson stated, “Not only is this a place I feel safe and well taken care of, but it is the first place where I can be truly happy since Glen.”

Homestead at Maplewood resident Dorothy Leonard ties ribbon around small bags filled with toys for Second Harvest.

Nurse Ardette Fritsche gives Care Center resident “Little Johnny” a hug.

Standing, Volunteer Erin Horan helps residents (back) Richard Johnson and Eldon Peterson fill bags with trinkets and little toys for Second Harvest to give to kids on their birthdays. Right is Jenny Monette, Life Enrichment Coordinator. Called Cheerful Givers, the group meets once a week to fill the bags.

Providing A Community Our Members Are Proud To Call Home.

The Homestead at Maplewood & The Maplewood Care Center

Assisted Living, Memory Care & Short Term Rehab 1890 Sherren Avenue East • Maplewood (S.E. Corner of Hwy 36 and White Bear Avenue) 651-770-3959 • www.homesteadatmaplewood.org

Lifestyles, Friendships, Comfort in a Home-like Atmosphere.

Left, owner Roger Westerling and mascot “Sonny” welcome coin enthusiasts to The Truman Company. Right, Westerling has offered trustworthy appraisals of coins for 36 years.

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The Truman Company: a trusted name in coins

hen it comes to navigating the world of rare coins and precious metals, people have found a trusted guide in Roger Westerling for well over three decades. Sometimes, customers come to The Truman Company to find out the value of a coin or a coin collection so they can sell it. Others want an appraisal so they know a little more about their possessions, says Westerling, owner of The Truman Company in Roseville. And, in a scene that echoes Westerling’s own past, sometimes a neophyte walks in with a coin and a certain gleam in the eye – and leaves with a wealth of knowledge and a newly-minted passion for coins. After 36 years in business, there are plenty of repeat customers at The Truman Company. Westerling’s recipe for continued success is simple: unmatched knowledge of his field and a commitment to building and keeping trust. “We focus on good service and honesty.” Westerling is a life member of the American Numismatic Association with an A+ rating with the Better Business Bureau. He’s been trusted with collections that are too big for their owners to bring into the office. This is where his sterling customer service really shines. “I’m more than happy to come out to their home or bank,” he says. Either in-store or off-site, he spends whatever time it takes to make sure he’s provided a meticulous appraisal. And if someone is interested in selling a collection, they can be assured Westerling won’t “cherrypick” a few valuable coins and leave them with the rest. He says it’s only fair to do business on their terms, and with his experience and contacts, he can handle a wide range of inventory. “There’s a market for

In their words Think the coin business is chancy, confusing and, well, rigged against you? These clients of The Truman Company found that with the right advisor, it isn’t. “Once my wife and I determined that we wanted to have precious metals in our portfolio, we contacted one of the highly advertised national providers of these products. The discussion was clear, but the process

everything,” he says. For one thing, the business Westerling began as a storefront for local customers now counsels people from thousands of miles away. Thanks to the digital age, The Truman Company now counts an estimated 2,500 active clients around the country. Westerling learned the trade from his uncle Truman, a California coin dealer who crisscrossed the country in a quest to find the most coveted coins. “Every time he visited my family, he gave me a coin that had an interesting history. His hope was that I would foster a real interest in rare and unusual coins,” Westerling says. And it worked! While old coins appreciate gradually, precious metals have seen a dramatic spikes in value. From 2002 to 2012, the value of silver went up 456 percent and gold 478 percent. “I honestly think the prices for gold and silver will continue to rise during our lifetime,” Westerling says. The Truman Company has also undergone some major changes in the past year – moving to a new suite that doubled the space to accommodate additional staff and an increased client base. But the busi-

felt cumbersome. . . Just prior to making the phone call to finalize the purchase, we contacted The Truman Company for a second opinion. We were very glad we did. Roger made sure we understood the entire buy-sell process, all the fees involved and what to expect after the sale. We made the purchase through Truman and the products were delivered directly to our front door within days. We felt that we were important to them and that they would take care of any issues that might arise. We will definitely use them ness is still easy to find, at the same office building. Another addition to the suite: space for a dog bed and water bowl for “Sonny,” a Lab-retriever mix – golden retriever, of course. As with so many of Westerling’s decisions, Sonny was a sound investment. “He’s great with customers and adds a special welcome to the place.” Curious about a collection? Concerned about a pending purchase? There’s help right around the corner. “My staff and I are dedicated to helping people preserve and grow their wealth, just like my

in the future and truly recommend them to anyone.” – K. B., Michigan “I had many negative experiences in the coin industry. The Truman Company is the first and only coin dealer I have ever dealt with that has been forthright and honest. And I hasten to say the only coin dealer from whom I have had a profit. . . If you had an honest dealer as I believe The Truman Company to be, stay with them just as you would keep an honest and capable mechanic.” – C.A., Virginia Uncle Truman did,” Westerling says. “That is why I started The Truman Company.” You can hear the Truman Company and Roger Westerling featured in the Brett Winterble Show, Monday through Friday from 9-10pm Eastern on XM Talk 168. In addition Roger joins Brett twice a month to break down the latest in the global precious metals and numismatics markets!

THE TRUMAN COMPANY

BUYING COINS

651-582-3865 2585 Hamline Ave. N. Ste. D Roseville, MN 55113 www.trumanrc.com

In addition to support services, Seniors Helping Seniors providers offer companionship to the company’s clients. “Generally, people who become providers do so because this is something that they want to do and they genuinely like helping others,” says franchise owner/operator Victor Fricano.

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Seniors Helping Seniors: Caring through action

t’s always nice to get a little extra help from a friend. And in life’s golden years it’s even more appreciated – as clients of Seniors Helping Seniors can attest. Seniors who’ve provided for others for years and cherish their independence now can find it difficult to ask for help. It’s also a challenge to find someone you like and trust to come into your home. That’s where Seniors Helping Seniors comes in. The company hires seniors to provide support services to other seniors in need of them, and is proud of its ability to match like-minded seniors who need help with seniors who can provide it. Whether clients are simply looking for companionship or help with housekeeping, yard work, meal preparation, transportation, pet care or other chores, Seniors Helping Seniors can lend a hand. The company also offers other services, such as overnight stays and 24-hour care, dementia/Alzheimer’s care and respite for caregivers. “We fill in the gaps,” says franchise owner/operator Victor Fricano, adding that the company’s ultimate goal is to help seniors remain as independent as possible, whether in their own homes or in independent- or assisted-living facilities. Fricano’s office serves Ramsey, Washington and Dakota counties, and he also partners with a west metro franchise owner to blanket the entire metro area. Fricano says clients of Seniors Helping Seniors appreciate the company’s innovative business

“We fill in the gaps. The company’s ultimate goal is to help seniors remain as independent as possible.”

Our Services At Seniors Helping Seniors In-Home Services, we start with understanding who you are and what you need to make life easier.

Victor Fricano Owner/Operator model. Because Seniors Helping Seniors providers and clients are of a similar age, they often find common ground and frequently form strong bonds. Fricano currently employs 16 to 17 providers, and as word spreads about Seniors Helping Seniors, he needs more. “Generally, people who become providers do so because this is something that they want to do and they genuinely like helping others,” he notes Judie Edgett, one of Fricano’s providers, says it’s inevitable that she develops close relationships with clients and their families. “Clients become your friends and you get to share their life experiences with them and their families,” she adds. Fricano also networks with multiple organizations in the St. Paul area. Each organization has its limitations, Fricano explains, so Seniors Helping Seniors tries to pick up where other organizations leave off. Families of seniors are grateful to find Fricano’s dedication – which often stretches beyond scheduled day-to-day duties. “I tell them, ‘If it’s 3 a.m. and you need help, call me. I may be

Victor Fricano has been a Seniors Helping Seniors franchise owner/ operator since March of 2011. Since its founding in 1998, the company has expanded to include more than 150 franchises in more than forty states.

groggy, but if it’s something that has to be taken care of, don’t hesitate to call,’” he says.

Whatever your needs, having a loving, caring, and dedicated companion by your side can make all the difference in the world. Our non-medical home services include: • Cooking • Light housekeeping • Companionship • Chores • Shopping • Doctor visits • Transportation • Yard work • Medication reminders • House maintenance & small repairs • Overnight stays & 24-hour care • Long-distance check-ins • Respite for caregivers • Alzheimer/Dementia care • And more

Caring for Older Parents Seniors Helping Seniors in-home services is an exceptional program of care and caring that matches seniors who want to provide services with those who are looking for help.

• Companion Care • Housekeeping Services

• Meal Preparation/Cooking • Transportation • Pet Care • And More

Call us today, it’s like getting a little help from your friends®

651-274-4285

www.SeniorsHelpingSeniors.com/StPaulNorth ©2011 Seniors Helping Seniors. Each officer is independently owned and operated. All trademarks are registered trademarks of Corporate Mutual Resources Inc. Not all services are available in all areas.


Progress 2012 - Review I