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Keep your data safe whilst reducing paper and shredding costs E HAVE
W SUPPLIED schools and colleges with wipe boards for over 10 years. They have been used to aid literacy and numeracy within the classroom. Pupils can practice various exercises on the boards, then wipe them clean and start again, thus saving a great deal of paper. We have aimed the product at business users who take confidential details over the phone and have to shred the paper to safeguard the data. We have supplied various businesses and in particular call centres who have all benefitted from reduced paper consumption and shredding costs which is an obvious advantage in today’s climate. Gains in carbon footprint
reduction are made with the boards being manufactured here in the UK from recycled materials and the reduction in paper usage within the office environment. The boards themselves are extremely durable, easy to use and easy to clean. They come as a standard A4 size, can be personalised on both sides should you require. They are supplied with a pen and eraser so that you can get to work and start saving straight away.
FOR MORE INFORMATION Tel: 0161 864 3256 Fax: 0161 864 3517 E-mail: sales@datasafe wipeboards.co.uk Web: www.datasafe wipeboards.co.uk
NICE Systems – a leading supplier of call centre solutions ICE SYSTEMS (NASDAQ: NICE) is the leading provider of Insight from Interactions solutions and value-added services, powered by advanced analytics in real time of unstructured multimedia content – from audio, e-mail and chat to social media, text messaging and video. NICE’s solutions address the needs of enterprise and security markets, enabling organisations to operate in an insightful and proactive manner, and take immediate action to improve business and operational performance and ensure safety and security. NICE has over 24,000 customers in more than 150 countries, including more than 80 of the Fortune 100 companies. NICE SmartCenter™ is the premier solution suite for helping companies optimise Customer Dynamics, with unique capabilities for capturing customer and organisation intent, analysing interactions and transactions for insight, and generating impact on the interaction and the business. NICE SmartCenter includes pre-packaged business
www.governmenttechnology.co.uk
Exprience Kiosks – advanced feedback technologies XPERIENCE KIOSKS LTD provide the latest state-ofart technology enabling companies to collect, manage and report on feedback (via video/audio/ text), conduct surveys across their entire branch network, deploy visual advertising campaigns and allow customers to generate their own lead requests for additional products and services. This functionality is delivered on a lease basis through our touch screen, wireless Postremo kiosks. Our modular solutions enable you to increase your customer interaction channel offerings. We offer the full end-to-end [managed] technological solution from customer interaction to management systems and dashboard reporting; none of which require any infrastructure changes within your organisation. We are currently working with several FTSE 100 companies to provide solutions to improve
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their service delivery and customer insight through our kiosk solutions. We are providing them with bespoke kiosk applications where requested. Representing a combination of industry best-of-breed technologies, our products can be adapted to suit any organisation’s specific requirements. We have development centres across three continents working 24/7 so that enhancements to match your individual business needs can be turned around quickly, with the cost savings being passed directly back to you. Our solutions can be adapted to run-on, or integrate-with, your existing landscape systems.
FOR MORE INFORMATION Tel: 0845 371 2292 Web: www. experiencekiosks.com E-mail: info@ experiencekiosks.com
Audio search and speech analytics solutions EXIDIA is the marketleading provider of audio search and speech analytics solutions. Our patented technologies and breakthrough applications, enable customers to quickly gain new insight and intelligence, build competitive advantage and realise the amazing possibilities now discoverable in a contact centre’s call recordings. With implementations in outsourcing, banking, retail, collections, utilities and many other industries, Nexidia Speech Analytics is making a significant contribution to Quality and Operational Improvements, Compliance and Performance Management across the industry spectrum. This successful solution has won numerous awards, most recently – Professional Planning Forum 2010 Contact Centre Innovation Award and the Frost & Sullivan 2010 Award for New Product Innovation. Nexidia’s patented phonetic search engine is based on years of research and indexes 100 per cent of the content of all recorded calls and creates the most accurate index
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solutions that address specific business issues, including: Call Recording; Quality Management; Workforce Management; Cross-Channel Interaction; Analytics, Including Speech Analytics, Real-Time Guidance; Performance Management. These solutions include nine packaged offerings: Customer Churn Reduction; Sales Effectiveness; Customer Experience; Marketing Effectiveness; Collections Optimisation; Quality Optimisation; First Contact Resolution Optimisation; Average Handle Time Optimisation; Compliance Management.
FOR MORE INFORMATION Tel: 0845 2001000 Fax: 08707 224500 E-mail: nicesystems emea@nice.com Web: www.nice.com
possible for any spoken content. Nexidia’s proven ability to accurately search vast volumes of call recordings provides a formidable solution delivering reliable and meaningful business intelligence with the lowest total cost of ownership. Nexidia consulting-led engagements offer a wide range of flexible deployment options that provide proven, scalable and affordable speech analytics solutions to customers to enable them to instantly access calls and perform root cause analyses that: deliver unparalleled speed to business insight, improve First Call Resolution rates, reduce average handle time (AHT), increase operational efficiency and improve customer experience.
FOR MORE INFORMATION Tel: 020 8973 2400 E-mail: emea@nexidia.com Web: www.nexidia.com
THE BUSINESS MAGAZINE FOR GOVERNMENT TECHNOLOGY
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