J4 brochure 2015 by Justice4Ltd

The Company Timeshare Scam is a strong phrase but sadly, we hear it far too often when listening to our

clients account of how they bought their timeshare or holiday ownership. Timeshare as a product is usually a great way to improve your holiday accommodation standard and guarantee some kind of quality when traveling to a foreign country. However it is not the product that is usually at fault, when we dig a little deeper it is usually the way the product is presented or sold that is the problem. Justice4 is a civil prosecution claims management company based in Bridgend South Wales. Our sole aim is to bring relief to UK citizens who feel they have no where to turn after being caught in the ‘Timeshare Trap’. Our legal experts have over 20 years Industry Specific experience in dealing with timeshare and timeshare contracts. We have a network of qualified lawyers all over Europe with vast amounts of experience in helping Timeshare and Holiday Ownership members claim back what is rightfully theirs. Justice4 pride ourselves as being ‘One of the good guys’ in a business that is so heavily monopolised by the criminal fraternity, we aim to bring you piece of mind and an end to your mounting timeshare or holiday ownership fees. We happily offer FREE Impartial advice on your contracts. Due to the nature of the Holiday Ownership Justice4 HQ Bridgend Wales industry, we have become experienced in all aspects of the Credit Consumer Directive (CCD) and have an outstanding track record in customer satisfaction regarding refunds and legitimate claiming of funds from financial institutions. We work with the largest legal companies in Europe offering a proven litigious solution for timeshare and holiday club package owners, who feel they have been either mis-sold or their civil rights have been infringed. We are able to take the timeshare company or marketing company to court in their own country. This is the only way to enforce any court proceeding. Justice4 is UK Registered, UK Owned and UK Managed. You are able to visit us in our office Monday to Thursday 08:30 - 5:30 and Friday to Saturday 08:30 - 13:00 We are also registered with the UK Information Commissioners Office for data protection (registration number ZA015687)

The Legislation Timeshare has always been surrounded with a stigma for pushy sales and underhanded tactics in order to get you to sign on the day. However, there came a real need to regulate the sales for timeshares in 1992. This regulation was named ‘The Timeshare Act 1992’.

Unfortunately, this act only covered timeshares bought in the United Kingdom, or where the contract signed is governed by UK law, or where one or more parties are in the UK when the contract is made. The Timeshare Act 1992 was the first move in Europe, to start to ‘clean up’ the industry and opened the way for a more Europe wide regulation. 1994 saw the first European Timeshare Directive passed in the European Council, more specifically on the 26th of October 1994 the first Timeshare Directive (Known as ‘The Directive’) 94/47/EC was implemented. This Directive covered the whole of Europe and “Offered protection for purchasers in respect of certain aspects of contracts relating to the purchase of the right to use immovable properties on a timeshare basis.” Spain and Spanish Islands enacted a national legislation called 42/98 on the 15th December 1998 which came into force on the 7th January 1999. This legislation was a direct transposition of the 94/47/EC European Directive. The Timeshare Directive is very clear on a number of points. Please see the excerpts below from the Timeshare Directive 94/47/EC: Taking of Deposits on the Day (Article 6) “Whereas the requirement on the vendor's part that advance payments be made before the end of the period during which the purchaser may withdraw without giving reasons may reduce the purchaser's protection; whereas, therefore, advance payments before the end of that period should be prohibited;” -Meaning all

deposits on the day are illegal. Maintenance Costs (ANNEX point i) “The price to be paid by the purchaser to exercise the contractual right; an estimate of the amount to be paid by the purchaser for the use of common facilities and services; the basis for the calculation of the amount of charges relating to occupation of the property, the mandatory statutory charges (for example, taxes and fees) and the administrative overheads (for example, management, maintenance and repairs).” -Meaning the

resort needs to give a clear indication of maintenance costs in advance (including increases). Right to Cancel (Article 5.1) “In addition to the possibilities available to the purchaser under national laws on the nullity of contracts, the purchaser shall have the right: - to withdraw without giving any reason within 10 calendar days of both parties' signing the contract or of both parties' signing a binding preliminary contract. If the 10th day is a public holiday, the period shall be extended to the first working day thereafter.” -Meaning the resort or marketer should have made

your cancelation rights clearly within your contract and advised you on the last possible date to cancel.

We have included a full publication of the Timeshare Directive 94/47/EC in the back of this brochure for your information. Most recently, the Timeshare Directive was updated to include resales companies regulation and Holiday Club Memberships, this is called Directive 2008/122/EC. This Directive has not affected any timeshare owners or their rights, post 26 October 1994. The main point of the Timeshare Directive was ensure the purchaser had the correct information when purchasing their timeshare. is called a ‘Disclosure Document’. We have found not all timeshare companies in Europe have either their clients with this document or have edited it to benefit.

to This that most, if not provided their

Penalties for Resorts or Marketing Companies Timeshare companies knew about the Directive for many years and chose to ignore the legislation. They also repeatedly sold Timeshares as investments, saying they would be opening ‘Resale Departments’ within a short time. Unfortunately, this has NEVER happened and up until publication of this brochure, we have not heard of any client EVER receiving an investment return on their timeshare! The penalties according to the latest version of the Directive state: “In order to ensure that the protection afforded to consumers under this Directive is fully effective, in particular as regards compliance by traders with the information requirements both at the precontractual stage and in the contract, it is necessary that the Member States lay down effective, proportionate and dissuasive penalties for infringements of this Directive.” In Spain, typically cases seen before a judge can expect the defendant to pay in addition to monies paid on the day, the following (According to Case Law): 1. Refund of duplication of any deposit paid within the cooling off period 2. All reasonable costs incurred by the Plaintiff 3. 5% per year interest, of the total claim value from the date the case is lodged in court (Typically 2 years). Unfortunately, this is not a big enough deterrent as timeshare companies and Holiday Club membership companies still trade outside this very clear legislation, even today!

Investment Fraud Far too often, we are speaking to elderly couples, who have saved all their lives, working hard to have a nice nest egg for retirement; only to come into contact with a timeshare company who, advise them that they have a perfect investment for them. Within a few hours they have agreed to pay around £25,000 for timeshare weeks they did not need or want. Worse still, in most cases they have not been informed of the substantial maintenance agreement that accompanies the ‘Holiday Rights’ they have bought. The pitch is very convincing and you may have heard the following statements: • “We have a resales company opening in 2 years, this is when we will sell your weeks at a PROFIT for you”. • “The Russian resales market is really growing, we are guaranteed to sell your weeks to them” • “We will have your weeks sold before you need to worry about maintenance agreements” When the 2 year anniversary arrives and passes, there is no sign of any Russians jumping to buy their weeks, most couples return to the resort when they are met with bizarre stories like “You own the wrong type of weeks/accommodations”. The only way to ensure you don’t lose your ‘investment’ is to buy more weeks or trade your existing weeks (plus thousands of pounds) to buy the more ‘sellable’ weeks, which the couple are told will be sold in 2 years! This process goes on for as long as the couple have money that the timeshare resort can steal. Believe it or not, that is not the worst practice the resorts do! In most cases, we have found the resorts will sell the investment on a finance agreement. The finance agreement will typically be with Barclays Partner Finance and be sold as a ‘Store Card’ with an APR of 19.8%. The client is told not to worry about the payments as its on a buy now pay later scheme (6 months). In some cases, the client has been told that they needn’t worry as the weeks will probably be sold by then. Unfortunately, this is not the case and the Bank want their money. It quickly becomes apparent that they have been cheated. Although at the beginning of this page we mention elderly couples, they are not the only ones caught in this trap. We have clients who are young families trying to get a start in life, who now have finance agreements which stops them from being able to buy their own properties and cant even afford to holiday. One thing they all have in common though is that they all seem to be completely intelligent people who have been caught out this way.

Have I Been Mis-Sold? This is a very simple question to answer.... If you bought your holiday ownership after 7th January 1999 IN EUROPE and ANY of the following statements are true:

1. You paid a deposit at any time during your 10 days cooling off period (even if the deposit was repaid). 2. You were not given a full disclosure document from the resort. 3. You were not made aware of your right to cancel under the cooling off period (in writing). 4. You bought your ownership with the understanding it was going to be re-sold and was an investment 5. Your contract exceeds 50 years time limit. 6. Your weeks are “Floating Weeks” and not fixed. If you can say yes to ANY of the points above, you have been

Mis-Sold Your Timeshare & Could be Eligible for a100% REFUND! PLUS interest and double the deposit that was charged on the day of purchase.

How Do I Claim? The first thing we need to find out is if you have enough evidence to take your case further. The qualifying questions would be: Do you have original copies of your purchase agreement signed on the day with the resort? Have you spent over £10,000 IN TOTAL (Including upgrades etc?) Do you STILL currently own your timeshare (have you had a maintenance demand in the last 12 Months?) If you can say yes to all the above, then it seems you may have a claim.

What to do next Although at this stage, it seems your claim may be valid, we need to see the evidence and find out what happened to you during the sales process. We offer a FREE NO OBLIGATION consultation to assess your claim and inform you of your chances of a win. This is normally carried out in the comfort of your home, with one of our fully trained and experienced Assessors. If we feel you have a strong case, we will advise you on the best course of action and all the processes involved with taking your resort to court. You assessor will not ask you for your business and will not tell you that your claim is strong if it isn’t. Our profits are earned when you win your case, so we never take on cases which we feel are not 99.9% sure of winning. If you decide to take your case against the resort, your assessor will take care of all the paperwork and start the ball rolling immediately.

Timeframe Typically, we advise our clients to be ready for a 2 year wait when embarking on a civil action against their resort. This is not because we are not working, but unfortunately legal matters can drag on and we are usually waiting for documents to be submitted by the other side or court dates. Recently, we have seen improvements but it is best to stick to the 2 year rule of thumb.

The Process Once we have your paperwork at our office, we will then upload it to your ‘Hub’ area, where you will be able to view, download and print a copy 24 hours a day 7 days a week. Your Lawyer will then look through your evidence and check your statement to ensure your case is strong. If your lawyer agrees with your argument he/she will then start building your case. We then start your Power of Attorney, which is handled by our London notary department. We will raise your Power of Attorney, send it to our Notary Department who will then contact you to arrange an appointment at a local notary to notarise your Power of Attorney. Once we receive your notarised copy of Power of Attorney, we then send it to the Foreign Commonwealth Office for Apostle and legalisation. It is then sent to your Lawyer for their records. The next step is to translate all your paperwork evidence into the local language and send your originals to the Lawyer. Your lawyer will then send a burofax to the resort or marketing company giving them the option to pay out of court. When this is ignored, your Lawyer will then start proceedings in court.

Costs Please be fully aware, that our commission for winning your case is 25% of the total claim (not including legal costs). This means that we don’t earn if you don’t win! Typically, your upfront costs will pay for • • • • •

Lawyer Fees Translations Procurators Translations Notary Fees

These fees are returned to you on the outcome of a win in court, in addition to your claim value and are based on your claim amount. We are happy to say that we are able to keep the costs to a minimum as we have already negotiated reduced fees with Lawyers, Procurators and Translators. We pass on these savings to you directly.

WE TAKE OUR COMMISSION ONLY WHEN YOU WIN YOUR CASE!

Will I Win? As in every legal dispute and according to the vocational and professional law, we need to inform you that no guarantee can be given as to the outcome of a legal action however, we are happy to report that at the time of this publication; we have never lost a case in court or out of court. There are several facts you need to be aware of: 1. All the points we will be arguing in your case HAVE BEEN WON IN COURT already. 2. Several of the points we will be arguing HAVE BEEN WON AS PRECEDENTS in high courts. 3. The Timeshare Directive is very clear and concise with regard to the way you have been sold. 4. Most resorts have been offering out of court settlements to try and keep out of the press. 5. There are also a number of Spanish Civil Code laws breached when timeshare is sold (in Spain) which all support your case (if a Spanish resort). 6. There are over 1,000 cases in court currently being argued citing the Timeshare Directive and Spanish Civil Code, NOT ONE has been proven to have been sold correctly. We have evidence of LOTS of cases that have seen a satisfactory outcome for clients, which we are happy to show you. ALL of which have bought their weeks/points/membership the same way and had their money returned. Now the ball is in your court... Do you let your resort steal all your hard earned money, charge you for maintenance fees for THE REST OF YOUR LIFE? or do you go and claim back what is rightfully and legally yours? To start the process and take back your money call us today on:

01656 451 000 or Visit www.justice4.co.uk All our advice is completely free of charge and you will not be hard sold or obliged to take any action at all. Ask yourself one question... What will you do if you DONâ&#x20AC;&#x2122;T take action? ANSWER: KEEP PAYING MAINTENANCE AND LOSE YOUR MONEY!

ÂŠ Justice4 Limited 2015 www.justice4.co.uk Tel:01656 451 000 E: claims@justice4.co.uk

The Timeshare Directive in Full DIRECTIVE 94/47/EC OF THE EUROPEAN PARLIAMENT AND THE COUNCIL of 26 October 1994 on the protection of purchasers in respect of certain aspects of contracts relating to the purchase of the right to use immovable properties on a timeshare basis THE EUROPEAN PARLIAMENT AND THE COUNCIL OF THE EUROPEAN UNION, Having regard to the Treaty establishing the European Community, and in particular Article 100a thereof, Having regard to the proposal from the Commission (1), Having regard to the opinion of the Economic and Social Committee (2), Acting in accordance with the procedure laid down in Article 189b of the Treaty (3), 1. Whereas the disparities between national legislations on contracts relating to the purchase of the right to use one or more immovable properties on a timeshare basis are likely to create barriers to the proper operation of the internal market and distortions of competition and lead to the compartmentalization of national markets; 2. Whereas the aim of this Directive is to establish a minimum basis of common rules on such matters which will make it possible to ensure that the internal market operates properly and will thereby protect purchasers; whereas it is sufficient for those rules to cover contractual transactions only with regard to those aspects that relate to information on the constituent parts of contracts, the arrangements for communicating such information and the procedures and arrangements for cancellation and withdrawal; whereas the appropriate instrument to achieve that aim is a Directive; whereas this Directive is therefore consistent with the principle of subsidiarity; 3. Whereas the legal nature of the rights which are the subject of the contracts covered by this Directive varies considerably from one Member State to another; whereas reference should therefore be made in summary form to those variations, giving a sufficiently broad definition of such contracts, without thereby implying harmonization within the Community of the legal nature of the rights in question; 4. Whereas this Directive is not designed to regulate the extent to which contracts for the use of one or more immovable properties on a timeshare basis may be concluded in Member States or the legal basis for such contracts; 5. Whereas, in practice, contracts relating to the purchase of the right to use one or more immovable properties on a timeshare basis differ from tenancy agreements; whereas that difference can be seen from, inter alia, the means of payment; 6. Whereas it may be seen from the market that hotels, residential hotels and other similar residential tourist premises are involved in contractual transactions similar to those which have made this Directive necessary; 7. Whereas it is necessary to avoid any misleading or incomplete details in information concerned specifically with the sale of the rights to use one or more immovable properties on a timeshare basis; whereas such information should be supplemented by a document which must be made available to anyone who requests it; whereas the information therein must constitute part of the contract for the purchase of the right to use one or more immovable properties on a timeshare basis; 8. Whereas, in order to give purchasers a high level of protection and in view of the specific characteristics of systems for using immovable properties on a timeshare basis, contracts for the purchase of the right to use one or more immovable properties on a timeshare basis must include certain minimal items; 9. Whereas, with a view to establishing effective protection for purchasers in this field, it is necessary to stipulate minimum obligations with which vendors must comply vis-Ă -vis purchasers; 10. Whereas the contract for the purchase of the right to use one or more immovable properties on a timeshare basis must be drawn up in the official language or one of the official languages of the Member State in which the purchaser is resident or in the official language or one of the official languages of the Member State of which he is a national which must be one of the official languages of the Community; whereas, however, the Member State in which the purchaser is resident may require that the contract be drawn up in its language or its languages which must be an official language or official languages of the Community; whereas provision should be made for a certified translation of each contract for the purposes of the formalities to be completed in the Member State in which the relevant property is situated; 11. Whereas to give the purchaser the chance to realize more fully what his obligations and rights under the contract are he should be allowed a period during which he may withdraw from the contract without giving reasons since the property in question is often situated in a State and subject to legislation which are different from his own; 12. Whereas the requirement on the vendor's part that advance payments be made before the end of the period during which the purchaser may withdraw without giving reasons may reduce the purchaser's protection; whereas, therefore, advance payments before the end of that period should be prohibited; 13. Whereas in the event of cancellation of or withdrawal from a contract for the purchase of the right to use one or more immovable properties on a timeshare basis the price of which is entirely or partly covered by credit granted to the purchaser by the vendor or by a third party on the basis of an agreement concluded between that third party and the vendor, it should be provided that the credit agreement should be cancelled without penalty; 14. Whereas there is a risk, in certain cases, that the consumer may be deprived of the protection provided for in this Directive if the law of a non-Member State is specified as the law applicable to the contract; whereas this Directive should therefore include provisions intended to obviate that risk; 15. Whereas it is for the Member States to adopt measures to ensure that the vendor fulfils his obligations, HAVE ADOPTED THIS DIRECTIVE: Article 1 The purpose of this Directive shall be to approximate the laws, regulations and administrative provisions of the Member States on the protection of purchasers in respect of certain aspects of contracts relating directly or indirectly to the purchase of the right to use one or more immovable properties on a timeshare basis. This Directive shall cover only those aspects of the above provisions concerning contractual transactions that relate to: - information on the constituent parts of a contract and the arrangements for the communication of that information, - the procedures and arrangements for cancellation and withdrawal. With due regard to the general rules of the Treaty, the Member States shall remain competent for other matters, inter alia determination of the legal nature of the rights which are the subject of the contracts covered by this Directive. Article 2 For the purposes of this Directive: - 'contract relating directly or indirectly to the purchase of the right to use one or more immovable properties on a timeshare basis`, hereinafter referred to as 'contract`, shall mean any contract or group of contracts concluded for at least three years under which, directly or indirectly, on payment of a certain global price, a real property right or any other right relating to the use of one or more immovable properties for a specified or specifiable period of the year, which may not be less than one week, is established or is the subject of a transfer or an undertaking to transfer, - 'immovable property` shall mean any building or part of a building for use as accommodation to which the right which is the subject of the contract relates, - 'vendor` shall mean any natural or legal person who, acting in transactions covered by this Directive and in his professional capacity, establishes, transfers or undertakes to transfer the right which is the subject of the contract, - 'purchaser` shall mean any natural person who, acting in transactions covered by this Directive, for purposes which may be regarded as being outwith his professional capacity, has the right which is the subject of the contract transferred to him or for whom the right which is the subject of the contract is established. Article 3 1. The Member States shall make provision in their legislation for measures to ensure that the vendor is required to provide any person requesting information on the immovable property or properties with a document which, in addition to a general description of the property or properties, shall provide at least brief and accurate information on the particulars referred to in points (a) to (g), (i) and (l) of the Annex and on how further information may be obtained. 2. The Member States shall make provision in their legislation to ensure that all the information referred to in paragraph 1 which must be provided in the document referred to in paragraph 1 forms an integral part of the contract. Unless the parties expressly agree otherwise, only changes resulting from circumstances beyond the vendor's control may be made to the information provided in the document referred to in paragraph 1. Any changes to that information shall be communicated to the purchaser before the contract is concluded. The contract shall expressly mention any such changes. 3. Any advertising referring to the immovable property concerned shall indicate the possibility of obtaining the document referred to in paragraph 1 and where it may be obtained. Article 4 The Member States shall make provision in their legislation to ensure that: - the contract, which shall be in writing, includes at least the items referred to in the Annex, - the contract and the document referred to in Article 3 (1) are drawn up in the language or one of the languages of Member State in which the purchaser is resident or in the language or one of the languages of the Member State of which he is national which shall be an official language or official languages of the Community, at the purchaser's option. The Member State in which the purchaser is resident may, however, require that the contract be drawn up in all cases in at least its language or languages which must be an official language or official languages of the Community, and - the vendor provides the purchaser with a certified translation of the contract in the language or one of the languages of the Member State in which the immovable property is situated which shall be an official language or official languages of the Community.Annex. The deadline shall be deemed to have been observed if the notification, if it is in writing, is dispatched before the deadline expires;the credit agreement shall be cancelled, without any penalty, if the purchaser exercises his right to cancel or withdraw from the contract as provided for in Article 5. The Member States shall lay down detailed arrangements to govern the cancellation of credit agreements.

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The Timeshare Directive in Full Cont.. Article 5 The Member States shall make provision in their legislation to ensure that: 1. in addition to the possibilities available to the purchaser under national laws on the nullity of contracts, the purchaser shall have the right: - to withdraw without giving any reason within 10 calendar days of both parties' signing the contract or of both parties' signing a binding preliminary contract. If the 10th day is a public holiday, the period shall be extended to the first working day thereafter, - if the contract does not include the information referred to in points (a), (b), (c), (d) (1), (d) (2), (h), (i), (k), (l) and (m) of the Annex, at the time of both parties' signing the contract or of both parties' signing a binding preliminary contract, to cancel the contract within three months thereof. If the information in question is provided within those three months, the purchaser's withdrawal period provided for in the first indent, shall then start, - if by the end of the three-month period provided for in the second indent the purchaser has not exercised the right to cancel and the contract does not include the information referred to in points (a), (b), (c), (d) (1), (d) (2), (h), (i), (k), (l) and (m) of the Annex, to the withdrawal period provided for in the first indent from the day after the end of that three-month period; 2. if the purchaser intends to exercise the rights provided for in paragraph 1 he shall, before the expiry of the relevant deadline, notify the person whose name and address appear in the contract for that purpose by a means which can be proved in accordance with national law in accordance with the procedures specified in the contract pursuant to point (l) of the Annex. The deadline shall be deemed to have been observed if the notification, if it is in writing, is dispatched before the deadline expires; 3. where the purchaser exercises the right provided for in the first indent of paragraph 1, he may be required to defray, where appropriate, only those expenses which, in accordance with national law, are incurred as a result of the conclusion of and withdrawal from the contract and which correspond to legal formalities which must be completed before the end of the period referred to in the first indent of paragraph 1. Such expenses shall be expressly mentioned in the contract; 4. where the purchaser exercises the right of cancellation provided for in the second indent of paragraph 1 he shall not be required to make any defrayal. Article 6 The Member States shall make provision in their legislation to prohibit any advance payments by a purchaser before the end of the period during which he may exercise the right of withdrawal. Article 7 The Member States shall make provision in their legislation to ensure that: - if the price is fully or partly covered by credit granted by the vendor, or - if the price is fully or partly covered by credit granted to the purchaser by a third party on the basis of an agreement between the third party and the vendor, the credit agreement shall be cancelled, without any penalty, if the purchaser exercises his right to cancel or withdraw from the contract as provided for in Article 5. The Member States shall lay down detailed arrangements to govern the cancellation of credit agreements. Article 8 The Member States shall make provision in their legislation to ensure that any clause whereby a purchaser renounces the enjoyment of rights under this Directive or whereby a vendor is freed from the responsibilities arising from this Directive shall not be binding on the purchaser, under conditions laid down by national law. Article 9 The Member States shall take the measures necessary to ensure that, whatever the law applicable may be, the purchaser is not deprived of the protection afforded by this Directive, if the immovable property concerned is situated within the territory of a Member State. Article 10 The Member States shall make provision in their legislation for the consequences of non-compliance with this Directive. Article 11 This Directive shall not prevent Member States from adopting or maintaining provisions which are more favourable as regards the protection of purchasers in the field in question, without prejudice to their obligations under the Treaty. Article 12 1. Member States shall bring into force the laws, regulations and administrative provisions necessary for them to comply with this Directive no later than 30 months after its publication in the Official Journal of the European Communities. They shall immediately inform the Commission thereof. When Member States adopt those measures, they shall include references to this Directive or shall accompany them with such references on their official publication. The Member States shall lay down the manner in which such references shall be made. 2. The Member States shall communicate to the Commission the texts of the provisions of national law which they adopt in the field governed by this Directive. Article 13 This Directive is addressed to the Member States. Done at Strasbourg, 26 October 1994. For the European Parliament, The President K. HAENSCHFor the Council The President J. EEKHOFF ANNEX Minimum list of items to be included in the contract referred to in Article 4 (a) The identities and domiciles of the parties, including specific information on the vendor's legal status at the time of the conclusion of the contract and the identity and domicile of the owner. (b) The exact nature of the right which is the subject of the contract and a clause setting out the conditions governing the exercise of that right within the territory of the Member State(s) in which the property or properties concerned relates is or are situated and if those conditions have been fulfilled or, if they have not, what conditions remain to be fulfilled. (c) When the property has been determined, an accurate description of that property and its location. (d) Where the immovable property is under construction: (1) the state of completion; (2) a reasonable estimate of the deadline for completion of the immovable property; (3) where it concerns a specific immovable property, the number of the building permit and the name(s) and full address(es) of the competent authority or authorities; (4) the state of completion of the services rendering the immovable property fully operational (gas, electricity, water and telephone connections); (5) a guarantee regarding completion of the immovable property or a guarantee regarding reimbursement of any payment made if the property is not completed and, where appropriate, the conditions governing the operation of those guarantees. (e) The services (lighting, water, maintenance, refuse collection) to which the purchaser has or will have access and on what conditions. (f) The common facilities, such as swimming pool, sauna, etc., to which the purchaser has or may have access, and, where appropriate, on what conditions. (g) The principles on the basis of which the maintenance of and repairs to the immovable property and its administration and management will be arranged. (h) The exact period within which the right which is the subject of the contract may be exercised and, if necessary, its duration; the date on which the purchaser may start to exercise the contractual right. (i) The price to be paid by the purchaser to excercise the contractual right; an estimate of the amount to be paid by the purchaser for the use of common facilities and services; the basis for the calculation of the amount of charges relating to occupation of the property, the mandatory statutory charges (for example, taxes and fees) and the administrative overheads (for example, management, maintenance and repairs). (j) A clause stating that acquisition will not result in costs, charges or obligations other than those specified in the contract. (k) Whether or not is is possible to join a scheme for the exchange or resale of the contractual rights, and any costs involved should an exchange and/or resale scheme be organized by the vendor or by a third party designated by him in the contract. (l) Information on the right to cancel or withdraw from the contract and indication of the person to whom any letter of cancellation or withdrawal should be sent, specifying also the arrangements under which such letters may be sent; precise indication of the nature and amount of the costs which the purchaser will be required to defray pursuant to Article 5 (3) if he exercises his right to withdraw; where appropriate, information on the arrangements for the cancellation of the credit agreement linked to the contract in the event of cancellation of the contract or withdrawal from it. (m) The date and place of each party's signing of the contract.

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Sources of information www.eur-lex.europa.eu EUR-Lex provides free access to European Union law and other documents considered to be public. The website is available in 24 official languages of the European Union. The contents of the site amount to some 2,815,000 documents with texts dating back to 1951. The database is updated daily and every year around 12,000 documents are added. www.oft.gov.uk The office of Fair Trading in the UK. The OFT is the UK's consumer and competition authority. Their mission is to make markets work well for consumers. We are a nonministerial government department established by statute in 1973. www.noticias.juridicas.com A Spanish website dedicated to providing exact and current legal information. www.legislation.gov.uk Managed by The National Archives on behalf of HM Government. Publishing all UK legislation is a core part of the remit of Her Majesty’s Stationery Office (HMSO), part of The National Archives, and the Office of the Queen's Printer for Scotland. The original (as enacted) and revised versions of legislation on Legislation.gov.uk are published by and under the authority of the Controller of HMSO (in her capacity as The Queen's Printer of Acts of Parliament, and Government Printer of Northern Ireland) and the Queen's Printer for Scotland. Special thanks to all our legal team and qualified Lawyers who gave us the information and ensured that the content of this brochure and our advice is correct and factual.

Printed on 20th October 2015. All information held in this brochure is correct at the time of printing. If any details change between the time of printing and you reading this brochure, Justice4 Limited cannot be held responsible in any way whatsoever. If you are unsure of any of the content of this brochure, please ask your Assessor to confirm. If this brochure is downloaded from our website (or some other website) we will endeavour to ensure its content is the latest available to us. If this brochure is printed then please take note of the Printed on date.

Latest Update to this publication: 28/07/2015

ÂŠ Justice4 Limited 2015 www.justice4.co.uk Tel:01656 451 000 E: claims@justice4.co.uk