frequently asked questions Do you have food at the Bistro? Yes, food and drinks are available at all Jazz at the Bistro performances. Guests attending the 7:30 p.m. performances can arrive as early as 6:00 p.m. and sit at their ticketed table. We also serve food and drinks throughout the performance, so even if you arrive just five minutes before the show, you won’t go hungry. 9:30 p.m. attendees are seated starting at 9:00 p.m. and can order at that time and throughout the show or arrive early and dine in the Jazz Lounge. Does a meal come with the price of the ticket? No. Your ticket covers the performance. Dinner and drinks are a separate charge.
Can I get a refund if I can’t come to a show? Jazz at the Bistro tickets are nonrefundable unless a show is cancelled. Pending availability, you can exchange tickets for a different performance night with the same artist for a fee of $5 per ticket (this exchange privilege is complimentary for subscribers).
purchasing tickets
Do I have to order food or can I just get drinks? Jazz at the Bistro performances have no minimum, although we recommend you try the food!
by phone: Call Jazz St. Louis at 314.289.4030 during normal business hours, Monday – Friday, 9:00 a.m. – 5:00 p.m., to purchase tickets.
Where is the Bistro located? The Harold & Dorothy Steward Center for Jazz, home of the Ferring Jazz Bistro, is located at 3536 Washington Avenue (at Grand Avenue), just across from the Fox Theater.
online: Visit www.jazzstl.org to purchase tickets online for Jazz at the Bistro performances.
Where can I park? Valet parking is available for all Jazz at the Bistro performances (complimentary for subscribers!). The Grand Center Arts District also has several pay lots available for most shows. There is also on-street parking, with meters running until 7:00 p.m. Do you have a dress code? No. However, most of our patrons feel most comfortable in business casual attire. Will I be sitting with other people? Jazz at the Bistro uses family-style seating, so unless you have purchased all of the tickets at a table, there will likely be people joining you. Can I stay for the second set if I bought a ticket for the first set? While we try to let you stay for the second set at no additional charge as often as possible, there will be times when there is not enough availability to do so. An announcement will be made after the first set to let you know whether you can stay for free or with the purchase of a discounted or full-priced ticket. Are there any age restrictions? No. The Ferring Jazz Bistro is an all-ages venue. Can I take pictures? You may take non-flash photos for most performances. However, please be mindful of the light and noise that comes from your camera as to not disturb the people around you. How long are the performances? Performances last approximately 70 minutes.
42
What time can I get there? Doors open at 6:00 p.m. for 7:30 p.m. performances, and at 9:00 p.m. for 9:30 p.m. sets. Second set guests are welcome to arrive at the Jazz Lounge before 9:00 p.m.
advance tickets in-person: Tickets for Jazz at the Bistro performances may be purchased by visiting the Jazz St. Louis offices, currently located at 3547 Olive Street, Suite 260 during normal business hours of 9:00 a.m. – 5:00 p.m., Monday – Friday. Please phone in advance of in-person office purchases. at the door: Tickets may be purchased at the door the night of the show for all performances, pending availability, beginning at 6:00 p.m. student tickets: A limited number of student tickets are available in advance for all Jazz at the Bistro performances. Student tickets can also be purchased at the door on the night of the show, pending availability. A current student ID is required when purchasing or picking tickets up at the door. One student ticket can be purchased per student ID. Jazz St. Louis is entering a new phase with the new Harold & Dorothy Steward Center for Jazz and all that goes with it. Along with the changes to the Jazz at the Bistro venue and restaurant, and with additional amenities, there will likely be some growing pains and unknown changes to policy and procedure as we get our fresh start. We ask for your understanding during this time and that you visit our website at www.jazzstl.org for the most up-to-date information.