General Manager’s Office
Human Resources
Information Technology
Daniele Piacentini Chief HR Officer
Claudio Carlo FRANZONI Chief Information Officer
STAFF Executive Assistant: Elisabetta Ronchi Performance & Organization: Anna Lauro Recruiting, Education and Training: Elena Mazzoleni HR Research Department: Annalisa Ariesi Payroll Management: Nicoletta Golin
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IEO — Scientific Report 2011 — Ongoing research 2012
The central role of the individual and top-quality assistance are the two principles that have always inspired the organizational and management work done by the HRO Office in each of the above areas. These principles have enabled the Institute to achieve its main objective: improving the quality of life of each patient, who must be considered not simply as a person who needs treatment but, above all, as a multifaceted human being. Main tasks of the Human Resources (HR) Department are as follow: • Recruitment and selection • Education and training • Performance evaluations • Salary packages and incentives • Personnel management, planning and costs • Union relations • Work organization The Human Resources (HR) Department reported the following services: • Performance Management & Organization • Pay Roll Office • Recruitment • Education and Training The best example of this approach is the model for managing human resources for professional families “Job Family Model” extended to all roles of the Institute and aims to promote, develop and reward the skills and knowledge of our key employees. The Model Job Family includes all the roles in stimulating professional families, in addition to developing the skills of each professional, interprofessional collaboration and work responsibilities, key elements if we want to ensure clinical excellence and care. This took us years to get major awards, such as the Great Place to Work in 2003-2005-2006-2009, Joint Commission International certification for excellence in 2002 and the Prize Betershamal as one of the 6 best hospitals in the world, demonstration of the quality of work and all our employees. In 2012 We awarded the Top Employers Italy as one of the companies Italian proved excellent in use and management of its human resources.
STAFF Development and Programming: Paolo Zilioli Networks and Systems: Andrea De Grandis IT Research Department: Alessandro Dellavedova
General Manager’s Office
General Manager’s Office
The IT Department handles the whole computing infrastructure: the maintenance and support Office Automation, the management of network infrastructure and telephony, to the design and development of new applications. Main tasks of the Information Systems Management are as follows: • manages, maintains and updates the third party applications, providing user support • designs and develops applications for the management of computerized clinical and administrative processes • deals with the structure, organization and content of data • provides technical support computer software tier. • designs, develops and manages the network infrastructure, servers and telephony • designs, develops and manages the software and the basic application services • deals with the safety and security of data and resources • provides users with computer hardware and software technical support tier • deals with the purchase and installation of information technology The Information Systems Management reported the following services: • Development and Programming • Networks and Systems • Information Systems and Research The Director of Information Services plays the same role for both the IEO for the Monzino Cardiology Centre.
IEO — Scientific Report 2011 — Ongoing research 2012
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