Strategic Plan 2015-18

2 0 1 5 – 2 0 1 8 S T R AT E G I C P L A N

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CONTENTS

Statement of purpose

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Strategic intent

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Direction #1 Consumer focus

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Direction #2 Partner of choice

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Direction #3 Visible difference

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Direction #4 Social enterprise

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Direction #5 Good governance

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S TAT E M E N T OF PURPOSE

Independence Australia is a social enterprise that provides choices for people living with a disability or other personal need, supporting them to regain and retain their independence.

VA L U E S A N D GUIDING PRINCIPLES We value equity, integrity, respect and quality. To demonstrate our commitment to these values, we adhere to the following guiding principles: Consumer Centred Ensuring that consumer choice and control is paramount in our decision making Committed People Encouraging and rewarding innovation and excellence, recognition and feedback

One Organisation Sharing a common purpose supported by positive contributions, clear responsibilities and accountability Right First Time Promoting efficiency and effectiveness in everything we do

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S T R AT E G I C INTENT

Independence Australia’s new Strategic Plan will position the organisation to respond positively to the evolving consumer paradigm in the health & community services sector, and position us as a provider of choice for people living with a disability or other personal need.

We will deliver this by: •E nsuring individual consumer focus through supportive engagement and involvement • Being a partner of choice that offers quality, empathetic and responsive solutions • Making a visible difference by positively influencing thinking, policy and practice within and across the sector • Leveraging our social enterprise capabilities in support of our core charitable purpose • Providing good governance that guides the organisation to ensure it delivers on its core purpose

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DIRECTION

#1

CONSUMER FOCUS

Responding to consumers Enhancing inclusion Supporting choice

SUPPORTING A SUSTAINABLE FUTURE

DELIVERING SERVICE EXCELLENCE

SOCIAL ENTERPRISE SUPPORTING A CHARITABLE PURPOSE

EMBRACING INNOVATION

A POSITIVE INFLUENCER

SHARING INFORMED THINKING

VISIBLE DIFFERENCE

EMPOWERED PEOPLE

PROVIDING BEST VALUE

ENSURING QUALITY, SUPPORTIVE, SUSTAINABLE OUTCOMES

PARTNER OF CHOICE

DELIVERING TAILORED SOLUTIONS

ENHANCING INCLUSION

SUPPORTING CHOICE

OBJECTIVES

CONSUMER RESPONSE

CONSUMER FOCUS

Implement an ‘NDIS ready’ framework Provide consumers with choice and control Offer integrated consumer specific solutions Design and deliver training that meets consumer and sector needs

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DIRECTION

#2

PARTNER OF CHOICE

Delivering tailored solutions

SUPPORTING A SUSTAINABLE FUTURE

DELIVERING SERVICE EXCELLENCE

SOCIAL ENTERPRISE SUPPORTING A CHARITABLE PURPOSE

EMBRACING INNOVATION

A POSITIVE INFLUENCER

SHARING INFORMED THINKING

VISIBLE DIFFERENCE

EMPOWERED PEOPLE

PROVIDING BEST VALUE

ENSURING QUALITY, SUPPORTIVE, SUSTAINABLE OUTCOMES

PARTNER OF CHOICE

DELIVERING TAILORED SOLUTIONS

OBJECTIVES

ENHANCING INCLUSION

Empowered people

SUPPORTING CHOICE

Providing best value

CONSUMER FOCUS

CONSUMER RESPONSE

Ensuring quality, supportive, sustainable outcomes

Workforce strategy and capability to meet changing market needs Deliver quality, safe, sustainable and consumer directed services Service structures and systems that support choice and control Modernise logistics operations Improve efficiency and effectiveness through deployment of technology Embed quality and risk practices Fit-for-purpose training operations Fit-for-purpose workforce to support high quality training Implement workforce to meet emerging markets Develop systems to support core purpose and social enterprise Evaluate and manage risks – mergers and acquisitions Review IT infrastructure to ensure cost effective and secure solutions Infrastructure and supports to drive efficiency and capability 11

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DIRECTION

#3

VISIBLE DIFFERENCE

Sharing informed thinking A positive influencer Embracing innovation

SUPPORTING A SUSTAINABLE FUTURE

DELIVERING SERVICE EXCELLENCE

SOCIAL ENTERPRISE SUPPORTING A CHARITABLE PURPOSE

EMBRACING INNOVATION

A POSITIVE INFLUENCER

EMPOWERED PEOPLE

PROVIDING BEST VALUE

ENSURING QUALITY, SUPPORTIVE, SUSTAINABLE OUTCOMES

SHARING INFORMED THINKING

VISIBLE DIFFERENCE

PARTNER OF CHOICE

DELIVERING TAILORED SOLUTIONS

ENHANCING INCLUSION

SUPPORTING CHOICE

OBJECTIVES

CONSUMER RESPONSE

CONSUMER FOCUS

Position Community Solutions as a partner of choice for consumer directed services Position as a leading provider of health consumables and mobility products Position as a lead provider of professional development and accredited training

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DIRECTION

#4

SOCIAL ENTERPRISE

Supporting a charitable purpose Delivering service excellence

SUPPORTING A SUSTAINABLE FUTURE

DELIVERING SERVICE EXCELLENCE

SOCIAL ENTERPRISE SUPPORTING A CHARITABLE PURPOSE

EMBRACING INNOVATION

A POSITIVE INFLUENCER

EMPOWERED PEOPLE

PROVIDING BEST VALUE

ENSURING QUALITY, SUPPORTIVE, SUSTAINABLE OUTCOMES

SHARING INFORMED THINKING

VISIBLE DIFFERENCE

PARTNER OF CHOICE

DELIVERING TAILORED SOLUTIONS

ENHANCING INCLUSION

SUPPORTING CHOICE

OBJECTIVES

CONSUMER FOCUS

CONSUMER RESPONSE

Supporting a sustainable future

Expansion of Mobility Aids Australia Expansion of consumable products Leverage model and offer convenience in new markets Develop logistics solutions for industry partners Build a sustainable service-oriented business model to leverage core purpose capabilities Grow scale and reach of our training offerings Develop scalable online courses to explore new markets

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OBJECTIVES SUPPORTING A SUSTAINABLE FUTURE

DELIVERING SERVICE EXCELLENCE

VISIBLE DIFFERENCE SUPPORTING A CHARITABLE PURPOSE

EMBRACING INNOVATION

A POSITIVE INFLUENCER

PARTNER OF CHOICE

SHARING INFORMED THINKING

EMPOWERED PEOPLE

PROVIDING BEST VALUE

CONSUMER FOCUS

ENSURING QUALITY, SUPPORTIVE, SUSTAINABLE OUTCOMES

DELIVERING TAILORED SOLUTIONS

ENHANCING INCLUSION

#5

SUPPORTING CHOICE

CONSUMER RESPONSE

DIRECTION

GOOD GOVERNANCE

SOCIAL ENTERPRISE

Ensure good governance

Maximise return on equity to support core charitable purpose

Pursue strategic partnerships that extend our reach and impact

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208 Wellington Street, Collingwood www.independenceaustralia.com independenceaust 20

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