WINNERS
Under One Roof
SNAPSHOT
For the new FMCG business, ITC needed to work with multiple manufacturing units. The problem was that the old set up did not support processes like SCM and CRM. The cost of running multiple systems to meet business requirements was becoming a burden. Project SAPPORT seamlessly integrated planning, manufacturing and supply chain. It also simplified demand forecasting using heuristic/stochastic models. The project took into account all constraints in maximizing service delivery at optimal cost.
fINANCE DIRECTOR: K. Vaidyanath EmPLOyEES: 21,000 IT STAff: 650 PROjECT: SaPPoRT COST: Rs 80 crore
“There were 225 people working on the project and the IT department was involved in the overall management,� says V.V.R. Babu, Sr. Vice President, ITC. To keep things moving smoothly, the constant participation of process owners was ensured by holding regular meetings. De-customization of the ERP system has made future upgrades easy to implement resulting in a reduction of effort on maintenance and being Web-enabled facilitates anytime, anywhere access to users. CIO
V.V.R Babu ITC
Senior Vice President
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S E P T E M B E R 1 5 , 2 0 0 8 | REAL CIO WORLD
Vol/3 | ISSUE/21