Virender Pal
SpiceJet
Part of SpiceJet’s success is built on its strong relationship with travel agents and corporate customers. Virender Pal, CTO, SpiceJet, wanted to strengthen those ties. After analyzing the challenges of both communities, he figured a way for SpiceJet to help them—and create competitive advantage for itself. “All airlines handle their travel agents and their sub-agents. This number can run up to above 500 and is a cost burden. And since typical travel agents are not IT oriented, they follow legacy processes to do bookings. Airlines also have to manage bank deposits and reports. It’s a lot paper work,” says Pal. To help, Pal’s team created Agent+. It allows travel agents to manage subagents, their sales, bookings, finances, and commissions without depending on SpiceJet. For corporate customers, Agent+ integrates with their intranets, extending the power to book tickets to users, eliminating the need for travel desks, thus lowering their costs. SpiceJet is the only airline that offers this solution for its business partners, says Pal. “This has created additional revenue for SpiceJet as we now have more reach with travel agents.”
SU P E R LEAGUE
Company Name: SpiceJet Industry: Aviation Headquarters: Gurgaon Employees: 5,000+ IT team internal: 18 IT team outsourced: CEO: Neil
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