2012 Company:
Vodafone India Industry:
Telecom
Anthony Thomas Vodafone India
Headquarters:
Mumbai Employees:
Vodafone India’s history of inorganic growth left with it multiple business systems supporting two business areas: Prepaid customer lifecycle, and point-of-sale and inventory. “This limited crucial business processes such as unified customer service to prepaid customers, and a standardized process for point-of-sale and activations across the 23 circles, among others,” says CIO Anthony Thomas. Project Unify, envisaged by Thomas, fixes that. It has two sub-projects: The Unified Prepaid Support System and the Centralised Point of Sale. The first serves
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Over 10,000 as a common centralized platform which lets teams define and control the prepaid business, and still has enough flexibility to cater to local needs. The latter is a repository of SIMs, handsets, paper vouchers, and data cards, which helps manage sales, inventory, customer registration, and the servicing of handsets. Project Unify gives Vodafone faster decision making, swifter time-to-market for new products and services, and higher turnaround times for customer service and new activations.
IT Team Internal:
Over 100 CEO:
Marten Pieters
WINNER
REAL CIO WORLD | S E P T E M B E R 1 5 , 2 0 1 2
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