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on’t compare yourself to others, only • D to yourself. • Don’t beat yourself up. Acknowledge your mistakes and move on. Let me repeat, we all fall into this way of thinking from time to time. How could we not? Our culture and our nature are both working every day to convince us we’re victims. Don’t buy it! Don’t give up control of your situation like that. Own your successes AND your failures. As another of my mentors used to say, “It’s an ugly baby, but it’s your baby!” Change the things that are within your control, and accept the things that are not.

You’ll be much happier, and you’ll find your failures are merely stepping stones on the path to your success.  Paul Mallett, RFA®, is Senior Vice-President and Chief Operating Officer of Postema Marketing Group, a nationally-recognized independent marketing organization providing product support and business consulting services for independent advisors. Paul is a regular blogger and contributor to a variety of industry publications and social media platforms.

Paul Mallett, RFA®

Contact: 877.512.9287 pmallett@pmg1.com www.pmg1.com

COMPLIANCE, TECHNOLOGY, AND YOUR PRACTICE HOW DO YOU MANAGE IT ALL? MAREE MOSCATI, CEO, COPYTALK schedule. And, schedule. of course, And, of onecourse, of theone primary of thereasons primary forreasons for documentation documentation is compliance. is compliance. Always assess Always the assess securitythe ofsecurity any of any transcription transcription service. service. Security Concerns Security Concerns

When evaluating When evaluating any serviceany — service especially — one especially that isone lowthat costisorlow cost or “free” — you “free” should — you consider shouldthe consider value of theyour value dictated of yourdata dictated data Transcription Transcription as a Documentation as a Documentation Solution Solution and whether andthat whether data isthat being data used is being to subsidize used to the subsidize service.the Ask service. Ask With increasing With increasing FINRA regulations, FINRA regulations, documenting documenting all client all client how dictated howinformation dictated information is used to process is used to your process transcription, your transcription, interactions interactions is essentialistoessential managing to regulatory managing regulatory compliance. compliance. and make sure and make it cannot surebe it cannot accessedbefor accessed other uses for other by theuses by the Every moment Everyyou moment or your you staff or spend your staff preparing spend documentation preparing documentation service's staff service's or other staffpartners. or other partners. is time lostisfrom time prospecting, lost from prospecting, direct customer direct service, customer managing service, managing Transcription Transcription services often services involve often theinvolve dictation theofdictation of portfolios,portfolios, and an endless and an listendless of other listessential of othertasks. essential tasks. personally personally identifiableidentifiable information information or potentially or potentially protected protected To maintain Tothe maintain thorough the documentation thorough documentation their business their business health information, health information, all of which allmay of which carry may with carry them with legalthem or legal or requires asrequires efficiently as efficiently as possible,asmany possible, advisors manyare advisors turningare to turning to regulatory regulatory requirements. requirements. Here are some Herequestions are some to questions ask a to ask a transcriptions transcriptions services like services Copytalk like(www.copytalk.com/ Copytalk (www.copytalk.com/ potential transcription potential transcription provider: provider: IARFC). Given IARFC). thatGiven most people that most speak people around speak four around timesfour fastertimes faster than they can thantype, theythe cantime type,investment the time investment falls drastically falls drastically once once Where are Where your transcriptions are your transcriptions processed? processed? "talk time""talk is alltime" they need is all to they make needroom to make for during room for their during their Who is processing Who is processing your dictations? your dictations? already-fullalready-full day. day.

Features to Features Consider to Consider

Is the service Is theHIPPA service compliant? HIPPA compliant? Gramm-LeachGramm-LeachBliley? Bliley? Does the Does service thehave service systems haveand systems processes and processes in in place to place ensureto your ensure dictated your dictated data remains data remains confidential? confidential? Does the Does service thehave service a privacy have apolicy privacy that policy that protects you, protects or one you, that or one allows that expansive allows expansive use of use of your data? your data? Will the service Will thebe service responsive be responsive to your company’s to your company’s security requirements? security requirements?

Once you've Once made you've the decision made thetodecision allow technology to allow technology to enhanceto enhance your time, your efficiency time, and efficiency compliance and compliance regulations,regulations, you will want you will want to find a transcription to find a transcription service thatservice sets industry that setsstandards industry within standards within the world of thefinancial world ofservices. financial services. Affordability Affordability is the mostisobvious the mostelement obviousanelement advisoran willadvisor will consider. Aconsider. transcription A transcription service frees service up you frees andupyour youadvisors and your advisors to spend more to spend valuable moretime valuable doingtime revenue-generating doing revenue-generating work. work. The value The of your value documentation of your documentation is directly proportional is directly proportional to to the accuracy theofaccuracy the documents. of the documents. Make sureMake the service sure the youservice are you are you choose sure you a business choose agrade business solution gradethat solution meetsthat meets consideringconsidering is a business is asolution businessand solution not a simple and notconsumer a simple consumer Make sureMake all of your all requirements. of your requirements. one. For example, one. Forare example, their transcriptionists are their transcriptionists trained to trained to understandunderstand your common yourterminology? common terminology? Maree Moscati Mareeis Moscati CEO ofisCopytalk. CEO of Copytalk. Copytalk isCopytalk the leading is the leading AvailabilityAvailability is another is important another important factor to consider. factor toIdeally, consider. Ideally, mobile transcription service within service the within financial theservices financial services your transcription your transcription service canservice receivecan dictation receivewithout dictation without mobile transcription Maree industry. holds Maree FINRA holds Series FINRA 24, 7Series & 6324, licenses 7 & 63 and licenses and interruption. interruption. A service that A service allowsthat youallows to dictate you on to dictate the go is on the goindustry. is comes 23 years fromof23service years within of service the within Financial the Services Financial Services even better, even allowing better,you allowing to callyou in from to call a mobile in fromdevice a mobile as you device ascomes you from Industry. Industry. drive between drivemeetings betweenor meetings wait forora client wait for to aarrive. clientThe to arrive. most The most efficient service efficient is one service thatisworks one that on and works with onyour and own with your own Page 32

Visit http://www.copytalk.com/IARFC Visit http://www.copytalk.com/IARFC or call Mike or call O'Neill Mikeat O'Neill 267-9825 at 267-9825 ext 427 ext orRegister 427 or | July-August 2014 The mike.oneill@copytalk.com mike.oneill@copytalk.com


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