September - October 2014
at Humber River Hospital O U R
P E O P L E
M A G A Z I N E
O U R C A R E
David Brooks (centre) - longest surviving nocturnal hemodialysis patient with members of the HRH Home Dialysis Team Missing from photo: Dr. Gihad Nesrallah, Dalton Grizzard, Marge Bernal
Nocturnal Hemodialysis
at Humber River Hospital
Editorial Committee: Wendy Coello Christine Fisher Darren Indarsingh Bob Parke Rita Wilder-Craig
magazine is published six times a year and is dedicated to highlighting the extraordinary care, service and good news from Humber River Hospital’s staff, physicians and volunteers. We take pride in sharing these stories with our patients, visitors and members of our community.
Welcome
Miracles happen and exemplary care matters. That’s what I saw firsthand when I met baby Mickayla and her mom Precious in the Neonatal Intensive Care Unit at the Finch site last month. As Mickayla played with one of the nurses, Precious shared with me her courageous story of a difficult pregnancy and Mickayla’s premature birth last spring. She also told me that life has been less of a struggle since coming to Humber River and being surrounded by the wonderful team of nurses who have supported her and Mickayla “every single day” of their five month-long stay in our hospital. As I looked through the camera lens, trying to capture the special relationship between mother and daughter, and the bond Mickayla shares with her extraordinary care team, I noticed a particular smile on Precious’ face – different from the smile I saw when I first arrived. It was a smile that signifies trust – trust a mother feels when someone is taking care of her child as only a mother can do. Just then, Mickayla looked back at me with her big, brown eyes; giggling and glowing at the excitement and attention of so many comforting and familiar Humber River faces. It was magical. Thank you to the Maternal and Child Program for inviting me to witness your wonderful care of Mickayla (and her mom) on her last day at Humber River. From your smiles and tears, it was easy to see the bond you formed with this beautiful little girl and her mother, and the trust they placed so highly in your hands and hearts. Your caring truly inspires me. There are many outstanding examples of caring at our hospital, and some of these examples are highlighted in this issue of PeopleCare Magazine. I hope you will take a few minutes to read them. I also hope these stories will encourage you to share the good news in your department. I look forward to hearing from you soon.
Contents 4
Celebrating 20 Years of Nocturnal Hemodialysis
6
Honourable mention Family Practice of the Year
10
Redevelopment & Transition
16
Foundation Update
18
Thank you wants to hear from you! Stories and articles for consideration should be forwarded to Sarah Quadri Magnotta at squadri@hrh.ca or to:
Humber River Hospital 200 Church Street Toronto, ON M9N 1N8 www.hrh.ca
Warmest holiday wishes,
Sarah Quadri Magnotta
Designed and Produced by HRH Public and Corporate Communications Department
Editor,
Creative: Leon Rakopoulos
Rueben Devlin, MD
From the President & CEO
T
he planning for the future of Humber River Hospital started over a decade ago. We examined each of our sites and analyzed our community demographics to determine the options for expanding our facilities and programs into the future. Extensive consultations were held with staff, physicians, volunteers and the community. Combining this feedback with the limitations of working with aging buildings, planning a new facility from the ground up was the best option. The ideal location was finally found at the Ministry of Transportation Downsview campus at Wilson Avenue and Keele Street. The new Humber River Hospital became the impetus for the provincial government to redevelop the site as a community renewal project. The government has since built a new Forensic Services and Coroner’s Complex on the east side of the campus. It is exciting for Humber River to be the catalyst for community renewal: to ‘green’ an infill area, help boost the local economy and embrace the opportunities that come with building a brand new facility. When designing a new building, the sky is the limit to plan for 30 years and
beyond including the chance to reinvent patient care. Our focus on patient and family-centred care, and our Lean, Green and Digital strategies will help us do just that. Looking to the future, we can be proud of all our accomplishments leading up to this moment. We have a rich history to celebrate through our people, and the programs and services at all three of our sites. A shining example of this is the Nephrology Program, which has garnered national and international recognition for its expertise and commitment to furthering the study of nephrology and kidney disease. That reputation has been earned, in part, because of the Program’s Nocturnal Hemodialysis program. The first program of its kind internationally, Nocturnal Hemodialysis is celebrating its 20 year anniversary this year. So much of what we celebrate today is from the tireless efforts of the thousands of exceptional people who worked here over the years. Indeed, it is great to see so many Humber River people being recognized with awards and prestigious appointments for the expertise and excellence they bring to our patients every day.
We have all shared so many memories at each of our sites. It will be hard to say goodbye to the Church and Keele sites and move many of the units from Finch to Wilson. The Finch renewal planning process is now underway to develop it into an ambulatory care centre with emergency and dialysis services. During the move to the Wilson site, we will take the time to reflect on the past and all that we’ve shared within these walls. I want to thank each of you for all that you’ve done to get us this far. Next year at this time, we will look back at a year of great and exciting change. It will mark the close of an important part of the Humber River Hospital story and start a new chapter in that story. I look forward to celebrating with all of you when we open our new hospital to patients for the first time on October 18, 2015.
Dialysis
Humber River Hospital - Celebrating 20 Years
of Nocturnal Hemodialysis “I have an enormous feeling of satisfaction and achievement. This celebration means that nocturnal hemodialysis has worked and is still working – here at Humber River and around the world – providing freedom for our patients and the excellent care that we were striving for when we first began. It’s a true team effort and I am so proud of the collaboration – the hard work, mutual respect and dedication of our Humber River Team – that has resulted in our patients doing extremely well.” Dr. Andreas Pierratos, HRH Nephrologist and Nocturnal Hemodialysis Pioneer
“Dr. Pierratos has been instrumental in spearheading the nocturnal hemodialysis program at Humber River Hospital. Under his leadership, his group has made extensive contributions in this important area benefitting both hemodialysis research rch as well as patients worldwide.” Dr. Madhukar Misra, President of the International Society of Hemodialysis ysis
“For over 20 years, I’ve been dialyzing seven nights a week, for almost eight hours each night, from the comfort of my home. I’ve completed over seven thousand, three hundred nightly treatment runs and I’m still going strong. I owe my tremendous quality of life to Dr. Andreas Pierratos and the Home Dialysis Team at Humber River for their extraordinary care over the last two decades.” David Brooks – nocturnal hemodialysis patient
4 PeopleCare - At Humber River
Humber River Hospital - Nocturnal Hemodialysis
Dialysis
“To Andreas Pierratos, and my friends at Humber River Hospital: You sowed the seed for extended hour and higher frequency dialysis; you showed us how to safely offer and support through-the-night dialysis; you taught us the benefits of slower, kinder, and gentler dialysis; and you encouraged us to return to do the same in our own countries and communities. I only wish that I could be there to celebrate this day with you, to thank you on behalf of dialysis patients everywhere. From all of us here in Geelong, where the Australian nocturnal journey began, and on behalf of the wider Australian and international dialysis community, we all owe you a debt of gratitude.� Dr. John Agar, Nephrologist at the Geelong Hospital and Conjoint Clinical Professor of Medicine at Geelong Hospital, Barwon Health and Deakin University in Melbourne Australia
PeopleCare - At Humber River 5
Hospital News
Humber River Hospital - Medical Excellence
Honourable Mention for Family Practice of the Year
Jane and Finch Family Health Team
Dr. Jay Dahman Congratulations to Dr. Jay Dahman who is now Medical Director for the Paediatric International Trauma Life Support for the 1 Canadian Field Hospital in Petawawa, Ontario. Dr. Dahman assumed this honour over three months ago but has been fulfilling the role, which includes extensive training of Med Techs (paramedics), for the last year. All of the Med Techs trained by Dr. Dahman are e deployed to combat zones or provide assistance on humanitarian missions like the aftermath of the 2010 earthquake in Haiti. “The majority of the Med Techs I educate have been trained to assist adults. However, when the paramedics are deployed into different combat or aid scenarios they are faced with helping many children. My goal is to provide them with the medical skills they need to help children of all ages and to stand out among multi-national forces.” Dr. Jay Dahman, HRH Paediatric Hospitalist
6 PeopleCare - At Humber River
Congratulations to the Jane and Finch Family Health Team (JFFHT) who received Honourable Mention for Family Practice of the Year in 2014 from the Ontario College of Family Physicians. The Family Practice of the Year award celebrates the hard work and achievements of the members of a family practice in delivering comprehensive services and continuity of care for their patients. The Jane and Finch Family Health Team (JFFHT) consists of eight physicians and over 15 allied health professionals and support staff. Aside from providing preventive, paediatric, palliative, obstetric and geriatric care to approximately 14,000
patients, the JFFHT is involved in multiple outreach programs in surrounding area schools, churches, homes and community centres. “It is wonderful to be recognized for collaborating to meet the needs of our community. To win this as a team speaks to the value of patient-centred care; optimizing access to various resources; and trying to enhance our partnerships in the community and with our patients.” Dr. Jordan Solman – Division Head, HRH Maternal and Child Program in the Department of Family and Community Medicine.
Hospital News
Humber River Hospital - Medical Excellence
Mental Health The 2014 Mental Health Clinical Day was a great success. Focusing on “Mental Health through the Life Cycle,” and led by Dr. Sonu Gaind, Humber River’s new Chief of Psychiatry, the event featured presentations on the Life Cycle of Stigma; the Meaningful Assessment in Child Mental Health; Depression in Women: A Glimpse Through Windows Across the Life Cycle; Driving in Later Life with Normal and pathological Changes in Cognition; and Exercise as Medicine. Thank you to the Day’s Organizing Committee for all your hard work in making this a superb event! Congratulations to Dr. Sonu Gaind who has been elected the Canadian Psychiatric Association President-Elect from Ontario. He officially assumed the role of CPA President-Elect at the September 2014 CPA Annual General Meeting in Toronto, and will continue in that capacity on the Board of Directors until he becomes President at the 2015 Annual General Meeting.
for the professional needs of its members and promotes excellence in education, research, and clinical practice.
As the national voice of Canadian psychiatrists, the Canadian Psychiatric Association advocates
Dr. Sonu Gaind
Nephrology News Last month, our very own Dr. David Mendelssohn, HRH Nephrologist, actively participated in the Canadian Society of Nephrology (CSN) meeting at the American Society of Nephrology (ASN) – the “CSN at the ASN” – at the Franklin Institute in Philadelphia, Pennsylvania. During the meeting, Dr. Mendelssohn debated Dr. Arsh Jane, (a colleague from Western University) on whether nephrologists should be trained in dialysis catheter insertion in the modern era of interventional radiology support. It’s interesting to note that the debate took place in a hall that is dedicated to the late Benjamin Franklin – one of the Founding Fathers of the United States; an author, printer, political theorist, politician, postmaster, scientist, inventor, civic activist, statesman, and diplomat. “To lecture facing a huge statue of Benjamin Franklin was slightly daunting, but interesting and exciting nonetheless. While the vote went in favour of my esteemed opponent, the president of CSN told me that I was given an unwinnable side and almost won anyway.” Dr. David Mendelssohn
PeopleCare - At Humber River 7
Hospital News
Humber River Hospital - People Care
Finch NICU: Caring with Compassion Precious Barracks will always be grateful to Humber River staff, physicians and volunteers, especially the team in the Neonatal Intensive Care Unit (NICU) at the Finch site. Last spring, her daughter Mickayla was born at 30 weeks gestation and suffered health complications from being premature. She came to Humber River so that she and Mickayla could be closer to home. During their five month-long stay in the NICU, Precious was amazed at the wonderful and compassionate care she received at our hospital. “I never imagined that I would have this kind of care experience so close to home. The nurses and entire team have been amazing and I will always remember everything
HRH staff in the Maternal & Child Program with Mickayla and Precious
8 PeopleCare - At Humber River
they’ve done for Mickayla and me over the last several months. They love my baby so much and because of their support and encouragement, Mickayla is well enough to go home. Thank you Humber River Hospital.” “Mickayla went from being a newborn who needed help to a beautiful five month-old little girl who showed tremendous determination and strength every day, winning the affection of all of us with her warm personality. “It was inspiring to watch Mickayla’s development and we will miss her dearly.” Birgit Mannella, HRH Registered Nurse
Hospital News
Humber River Hospital - Hospital News
Welcome New Nurses In the last several months, Humber River has welcomed many groups of new nursing graduates to our hospital as part of a new nursing graduate initiative. These nurses, who recently graduated from schools throughout Ontario, are participating in three to six month rotations in the areas of medicine, surgery and as part of a nursing resource team. In total, there are over 30 new graduates in the program.
l-r: Dongxia Shang, Maria Leslie, Kinga Mujijima, Navdeep Badwal, Magdalena Plug, Christine Pacitto, (front) Archana Selvaratnam, Michelle Berardinelli.
“A big thank you to Marisa Vaglica, HRH Director of Professional Practice for facilitating this program and making it happen. And a very warm welcome to our new nursing graduates. We are thrilled to have you at Humber River – you are a vital and integral part of our care team.” Christine Pacitto, HRH Clinical Practice Leader
Walk into Health Winners With help from The Wellness Committee, Humber River was ‘walking into health’ again this year. In fact, Kathy McAulay – Pharmacist at the Keele site – walked 1,233,465 steps! Congratulations to Kathy for finishing in first place. Meline Giglio and Doina Budeanu finished in second and third place respectively, with 1,023,486 and 1,001,849 steps. Congratulations to Team ICU for winning the 2014 Golden Shoe Award. Team Members are: Doina Budeanu, Sandra Evangelista, Beatrice Obiora, Martha Tripicio, Jennifer Manantan, Joscintha Bartley Harpreet Dhillon, Navjot Sandhu, Erica Trusty, Theresa Yuson
Team ICU: Golden Shoe Award Winners 2014
Thank you to our Wellness Committee for organizing this year’s event PeopleCare - At Humber River 9
Redevelopment
Our New Hospital - Opening October 18, 2015
The new Humber River: Reducing sneaker time with technology Humber River will use Pneumatic Tube Systems (PTS) and Automatic Guided Vehicles (AGVs) to safely and efficiently transport clean supplies, medicine, specimens, biomedical waste as well as laundry and garbage throughout our new 1.8 million square foot hospital. Our goal is to have 75 per cent of supplies delivered using automation, reducing staff ‘sneaker time’ by eliminating long trips hauling product to all 14 floors. These technologies support our ‘just in time’ approach to ordering all of our medical and surgical supplies. Depending on size and quantity, these items will be delivered through the PTS or on AGVs to all Departments from the Pharmacy or the Stores supply room on a daily or weekly basis as needed. Inventory records will be electronically monitored, and supplies automatically ordered reducing the need for large storage rooms in patient areas. With the automation of this process, instead of being occupied with inventory paperwork, staff will have more time at the bedside caring for patients. Physicians and clinical staff will use the PTS to deliver small and medium-sized items such as specimens, cultures, blood components and stat medical supplies in secure carriers. The Critical Care unit, Emergency Department and operating rooms will send these items to the lab for testing and analysis. Results will be sent electronically to update patient care teams and health records, reducing the turnaround time for test results and treatment. Authorized staff will send items in pneumatic tube carriers from one of the 69 PTS stations throughout the hospital. Carriers can hold items
weighing up to seven pounds and will travel an average speed of 25 feet per second. Staff will swipe their ID card to access the system and when sending or receiving items requiring extra security they will require a PIN code. The control centre tracks items in the system and provides reports on carrier delivery location, arrival time and destination. To allow for a smooth flow and balance in the system the auto distribution feature sends the 288 carriers to stations needing replenishment. Our Support Services including Logistics, Dietary, Housekeeping and Environmental Services will use AGVs to transport carts carrying food, linens, lab supplies, clean supply items, regulated medical waste throughout the hospital. They will also use dedicated PTS chutes for garbage, recyclable waste and soiled laundry. Combined, these vehicles and chutes will provide staff more time to work in patient areas helping to provide a clean and comfortable patient experience.
recorded message. AGVs will return to the docking station after all deliveries are made and to charge their battery. The automated trash, recycling and soiled linen PTS chutes will minimize staff exposure to waste and soiled linens and provide for safe and quick removal of these items. This PTS system features a computer-controlled, sealed dedicated pipe network that transports dirty material from two loading chutes on each floor, and other strategic locations, to a central collection area at high speed.
We will have 10 AGVs that can carry up to 600 kilograms each and move at speeds up to 350 feet per minute using both open and secure carts. Staff will use a call button to summon an AGV and when the bin is loaded, they press a destination button and the vehicle selects the most efficient delivery route. AGVs will travel primarily through service corridors and staff elevators, avoiding patient and public traffic areas as much as possible. The vehicles use a laser guidance system for precise navigation in crowded hallways and in tight quarters to avoid people and obstacles, and sensors to open doors and access elevators. If someone or something is blocking their path, they will alert people in the area with a
Pneumatic Tube Station 10 PeopleCare - At Humber River
Redevelopment
Visit www.hrh.ca for updates and videos
Pneumatic Tube
Inter-department AGV carries up to 600kgs (L x W x H): 5.6’ x 2’ x 1’
PeopleCare - At Humber River 11
Redevelopment
Our New Hospital - October 18, 2015
Transition Planning Improving our Patient Registration Process Humber River is standardizing and streamlining processes across all departments to enhance the entire patient journey – including patient registration. We are implementing a new patient quality assurance tool called IrisPoint to help improve the registration process at our hospital. This is just the first step we are taking to enhance patient registration to make it more efficient and user-friendly. IrisPoint detects common patient registration entry errors and notifies clerical staff in 40 seconds that a mistake has been made so they can correct it immediately. It is connected to both the Meditech and Canada Post databases to align data inputs making data entry faster and easier for staff.
The system also trains staff as they are using it. “This tool has made me more diligent in verifying the spelling of patient information to prevent errors in the first place,” says Wendy Watts, Administrative Associate, Outpatient Mental Health Clinic. “It saves time by correcting our own errors immediately rather the Registration Data Quality department correcting them at a later date and sending us notice of the error one month later.” Over the last four months, the Mental Health clinic at our Keele site and the Audiology clinic at our Church site have been testing this system. The registration clerks in these outpatient clinics worked through various implementation challenges to ensure a smooth transition for other departments. This system will be launched in both inpatient and all outpatient areas at our Keele site in November 2014, at our Finch site in January 2015 and at our Church site in February 2015.
“This tool helps to maintain accurate, up-to-date information in the system for enhanced patient safety and improving data quality for statistics on our patient population.” - Marcia Howell, Manager, Patient Registration Data Quality
Standing l-r: Marcella DiCarlo, Mila Suazo, Gabrielle Tonellotto, Tamika Powel, Niruja Nadarajah, Nancy McWilliams Sitting I-r: Pauline Guardado, Wendy Watts
12 PeopleCare - At Humber River
Visit www.hrh.ca for updates and videos
Redevelopment
Check out our transition and redevelopment videos We have a number of videos available on-line about the redevelopment of our new hospital, and our Lean, Green and Digital vision. Access YouTube from www.hrh.ca to see an updated construction video showing the progress our building partners have made to date and the recent installation of our new MRI units. There are also many videos about our digital vision – including one on patient Electronic Health Records and one on the Automatic Guided Vehicles (AGVs) that we will be using in our new hospital. Another video highlights the success of our ‘Green’ strategy at the Greening Health Care Sustainability Forum. Our iHumber intranet site has additional videos about our digital vision that explain some of the processes being implemented prior to the move to our new hospital and some of the new technology we will be using. Staff, physicians and volunteers can also watch videos related to patient-centred care. These videos focus on the power of empathy and are complimentary resources to our newly launched Communicate with H.E.A.R.T training.
PeopleCare - At Humber River 13
People Care
Humber River Hospital - Inspiration and Teamwork
“Communicating with Heart” in the Pulmonary Function Lab My name is Joan Sax and I work as a Registered Technologist in the Pulmonary Function Lab. As technologists we help physicians diagnose breathing problems in patients. A technologist uses all of their life experiences to connect to patients. I use my strong music background. I tell my patients, “I’m going to conduct you like we’re singing together.” That brings a smile because singing – no matter their age – they understand.
Six year old boys may have co-ordination problems following the instructions to do a Pulmonary Function Test (PFT) and I use a variety of strategies to get them to do a maximum effort blowing maneuver. Lately I’ve been using the scene from Superman, where he blows criminals across the room and sticks them to a wall. I can usually get an extra 10 per cent out of most people, who are having trouble with effort of blowing.
Helping people through pulmonary function testing, whether they arrive frightened, or impressed with the technology, is about supporting people to cope with something new. Performing a PFT for the first time is about learning how to do the new “dance” of breathing and working together to help the patient “share” how they are feeling through the hospital’s technology. Being a hospital technologist is about providing service,
humanizing the technology, and making the effort of breathing effortless. After twenty five years, working at Humber Hospital, you realize it is an honour to be able to help people and work with others who feel the same way.
Joan Sax
A drawing Joan received from one of her paediatric patients in the Pulmonary Function Lab
14 PeopleCare - At Humber River
People Care
Humber River Hospital - Inspiration and Teamwork
Getting to know...
Our Exceptional People Day Treatment Program Team Congratulations to our Day Treatment Program Team who collected 630 pounds of food for the North York Harvest Food Bank in October. The Team’s initial goal was to collect 75 pounds of food but thanks to the outstanding effort from the whole team, led by patients and the Volunteer group in the Child and Adolescent Mental Health and Addictions Unit, they achieved an exceptional result. “Thank you to our patients for decorating the food drop-off boxes, encouraging donation and weighing food at the end of each day.” HRH Day Treatment Program Team
Valentino Arboleda Valentino Arboleda is always helping other people. In his role as a Registered Technologist in the Fracture Clinic –at the Church and Finch sites – he works diligently with other members of his team to provide quality patient care with compassion, professionalism and respect. For the last several years, Valentino has donated his time and expertise to teaching grade nine students during Humber River’s Take Our Kids to Work Day. Thanks to Valentino, the Fracture Clinic is always one of the most sought after sessions of the day – every year.
Humber River Volunteers The Holly Fair is a longstanding tradition at Humber River Hospital. Thank you to the handiwork of our wonderful Volunteers at all three sites, we have the opportunity to purchase beautiful knitted items and indulge in delicious homemade goodies, with all proceeds going to support our new hospital. Thank you to our very special Volunteers for making the Holly Fair a favourite event every year and for starting off the festive season with great joy!
If you would like to recognize an exceptional staff member, physician, volunteer or team, please email Sarah Quadri Magnotta: squadri@hrh.ca PeopleCare - At Humber River 15
Foundation
Humber River Hospital - Foundation Update
Team Revolution Conquers Granfondo Piacenza Scott
Congratulations to the members of Team Revolution who conquered the Granfondo Piacenza Scott on September 7, in Piacenza, Italy. The cycling event was a test of their stamina and strength, and they battled gravel roads, steep climbs and scorching heat – all to raise money for the new Humber River Hospital. A big thank you to all the members of Team Revolution for your ongoing comittment and dedication to our new hospital.
16 PeopleCare - At Humber River
Since its inception in 2012, Team Revolution has no now raised
$1.1 million for o our or new ne ew w Hosp Hospita Hospital Check ck out FFacebook ac k and Twitter for the exciting ti ng photos p an and recaps from fr m Italy.
Foundation
Humber River Hospital - Foundation Update
Women’s Wellness 2014 On November 6, 2014, close to 600 women showed their support for the Humber River Hospital Foundation’s 11th annual YOU+ The Women's Event at the Paramount Conference and Event Venue. Host, Comedian Kathryn Greenwood entertained the audience, while, Lynda Fishman – keynote speaker – captivated the crowd with her stories of family, loss and healthy choices. All proceeds from the event will support the building and equipping of the new Humber River Hospital, opening October 18, 2015. Thank you to the many sponsors, guests and partners who helped to make this event a tremendous success!
“The 11th annual YOU+ The Women’s Event raised $125,000 for the new Humber River Hospital. Thank you for bringing your energy and enthusiasm to our cause. At this time next year, our new Hospital will be open and it will be a better place for everyone in our city thanks to caring and compassionate people like you.” Heather Hurst, President & CEO, Humber River Hospital Foundation
PeopleCare - At Humber River 17
Thank You! u!
Humber River Hospital H - With Sinc Sincere eT Thanks an
I wanted to pass on a special spec ci thankk you to Marianna in the Mammography hy Dept. D Deptt. I am a breastt cancer survivor (3 1/2 years) and go back to Humber, site for my annual Hum mber, Church Ch h te each year y mammogram,, a week we w ek e before befo o I meet et with Dr. Dr J. Wilson, Wilson my oncologist. It wass at at Humber, Humbe e Church urch that my cancer was w discovered as part Breast parrt off my 8 year participation pation in the Ontario O Screening Program. I feel so grateful that mine was gram m. While W discovered at an early ea early stage, stag I still ill walk with trepidation trepidatio each year in to the Mammography wondering will mogrrap phy Dept., De ondering what my results re bring. My annual al appointment app pointme was as yesterday sterda morning. morning I was met by a very caringg technologist withh a lovely warm smile and easy technologi ch manner, which helped e put me m at ease. Getting through throug that mammogram was as so much easier er today because of her. h Marianna has what it takess to relate re elate to patients ents as well as get the th job done. She is truly, a wonderful asset onderful e ass too your team. Sharon Every member off my dad’s team m has been great! There The are a few that stand outt to us us though thou –Sophie – she was so s human and helpful and reassuring. ea ass suring. It was as as though we were wer part of her family as well…she to …sh he took thee time to explain everything ever us. The road is long we ng g for fo or my dad d but if care like this continues co would be very content. and ntent. e Thank Tha you for being a great Nurse N taking the time to communicate com ommunic e to thiss family. family Your efforts effo really stood out and touched uche ed d them. them Unknown
18 PeopleCare - At Humber mber Riv River er
I wanted an d to extend my gratitude gratitud to t Susan Su an Risenman. I have ave two tw children that have been b en part par of the Speechh Program gram run through HRH. R We RH. are absolutely grateful that abso th ha at our children dren had valuable speech sp pe eech sessions ssion with fundamental fundamen nta al speech eech pathologists from m your program. gram In particular, itt could c not go go unnoticed to personally person nally commend mm me and praise Susan Su usa an Risenman. She had taken senm take en over my son's file this summer s so summe er for fo or his lastt session. Susan has se fundamental qualities that d da tha at help h children ld dr with difficulties, as a my m sonn has h with change especially. esp peciially. Myy son s gravitated to Susan Susan and a especially her technique to the p pe th he Speech/Language sessions. pee e ons. Thank han you Susan. You deserve deserv eserve to be b acknowledged, we appreciate all your time and pp pr a patience. atie With Witth gratitude, Orsola and d Daniele Da an
Humber Hu umber River Riv ver Hospital Hos al - W With h Sincere e Tha Thanks anks
My daughter aughter and I were we visiting viisiting g from Ottawa awa and an playing ing inn a hockeyy tournament. ournament. Unfortunately U orrtunate ately my m daughter aug te was injured njure e duringg a game on Friday Frid d evening. ev ing. As eveni A youu can can understand, tand,, being far fa a from home and ar a late la ate evening evenin thiss was was a very stressful my GPS fu u situation for bothh of ul o us. us. I used u G GP to locate cate the th he nearest stt hospital and was lucky luc ckyy enough enou too come co om up with you you – Church was very nicee and rcch St. location. location Thee triage tria t age nurse nu v treatedd my daughter with great gre eat care, care thenn sent se en us to registration ra ation and the young y g lady la ad dy there ther wass very ve er kind and a made my m daughter very ve comfortable. omffo ortable able We were wer sent too the minor injury injury area where w whe a nice ce e young youn ladyy met m us and and immediately sent us to x-ray. treated d diately ay. The T gentleman ge en an there t eated my m daughter and let exactly what htter with great care c et us us know k exa wha at he was doing. Then we met a doctor calm and o oing. doc octor whose wh w welcoming demeanor We were done m ming demeano wass very ver ery y calming. ccallmi do one within an hour! I had all night. Needless ha a expected cted to be b there th Need Needle ess to say we were more than happy and I ha appy with w our treatment trea hope that th you can an n let all the he people p e we met e know et kn that at they they were wonderful and have myy heartfelt w hearrtfelt gratitude. g attitud Keep up the good work. wo
Thank You! T
My 87 year oldd mother was y hospitalized St. site, ed at the Church Ch B500 Medicine icine floor for fo three long months. I did not get et a chance to thank all the caregiverscare rs nurses and physicians, social workers, sicia o physiotherapists apist andd occupational o therapists sts dietitians, d an cleaners, helpers and others ther who ho had contact with her. All of them deserve to be th d acknowledged. dged Please ea send my sincere thanks nks to t alll of them their tireless efforts ts to help lp her get well and make her long stay ay as pleasant as as possible. possible. Kathy
Rob
PeopleCare - At Humber River 19 um