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Health Services Management Centre School of Social Policy

“Once you have experienced the HSMC Library you won't want to be without it” Chris Ham, Professor of Health Policy, HSMC & Chief Executive of the King’s Fund

Access a Goldmine of Information HSMC Library & Information Services Park House 40 Edgbaston Park Road Edgbaston Birmingham, B15 2RT

Tel 0121 414 7060

A Guide to the HSMC Library

Fax 0121 414 7051

Email hsmc-library@contacts.bham.ac.uk

Web site www.birmingham.ac.uk /hsmc-library

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Skype account hsmclibrary

The Library Staff Rachel Posaner Emma Green Lucy Drake Wendy Spurr

Opening Times

Library Training Materials: If you require this information in an alternative format (i.e. large print), please contact the Library staff who will make the necessary arrangements

Table of Contents 1. General information ........................................................................................... 3

1.1 Location ......................................................................................................................................... 3 1.2 Library staff.................................................................................................................................... 3 1.3 Opening hours ............................................................................................................................... 3 2. Registering with the library ................................................................................. 4

2.1 Visitors ........................................................................................................................................... 4 3. Code of Conduct ................................................................................................ 4 4. Library resources ............................................................................................... 5

4.1 The collection ................................................................................................................................ 5 4.2 Library catalogue ........................................................................................................................... 5 4.3 Journals.......................................................................................................................................... 5 4.4 Dissertations .................................................................................................................................. 6 4.4.1 Paper dissertations ................................................................................................................. 6 4.4.2 PDF dissertations .................................................................................................................... 6 4.4 Class Marks .................................................................................................................................... 6 5. Lending services ................................................................................................ 7

5.1 Borrowing ...................................................................................................................................... 7 5.2 Postal loans.................................................................................................................................... 7 5.3 Returns .......................................................................................................................................... 7 5.4 Renewals ....................................................................................................................................... 7 5.5 Reservations .................................................................................................................................. 8 5.6 Recalls ............................................................................................................................................ 8 5.7 Overdue books .............................................................................................................................. 8 5.8 Lost books...................................................................................................................................... 8 6. Article requests ................................................................................................. 8

6.1 Photocopying facilities in the library ............................................................................................. 8 6.2 Students......................................................................................................................................... 8 6.3 Other library users including Public Health Trainees, Public Health Birmingham, HSMC staff, EMCN and the Nuffield Trust .............................................................................................................. 9 6.4 Copyright and the law ................................................................................................................... 9 7. Library web site ................................................................................................. 9 8. Databases......................................................................................................... 9

8.1 HMIC via HSMC.............................................................................................................................. 9 9. Computer facilities ............................................................................................. 9 10. Literature searching ........................................................................................10

10.1 Students..................................................................................................................................... 10

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10.2 Other library users including Public Health Trainees, Public Health Birmingham, HSMC staff, EMCN and the Nuffield Trust ............................................................................................................ 10 11. Education & training ........................................................................................10

11.1 Students..................................................................................................................................... 10 11.2 Other library users including Public Health Trainees, Public Health Birmingham, HSMC staff, EMCN and the Nuffield Trust article requests .................................................................................. 10 12. Distance learners ............................................................................................11 13. Using other libraries ........................................................................................11

13.1 Other libraries on the university campus .................................................................................. 11 13.2 Sconul Scheme .......................................................................................................................... 11 13.3 NHS employees ......................................................................................................................... 11 14. Current awareness services ..............................................................................11

14.1 News bulletins ........................................................................................................................... 11 14.2 Monthly database searches ...................................................................................................... 11 14.3 eJournal Contents...................................................................................................................... 12 15. Referencing ....................................................................................................12 16. Plagiarism ......................................................................................................12 17. Services for people with disabilities ...................................................................12 18. Suggestions ...................................................................................................12 19. Complaints .....................................................................................................12

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1. General information The Health Services Management Centre (HSMC) Library and Information Service provide a library service for:        

The Nuffield Trust NHS graduate management scheme NHS Clinical Fellow students HSMC postgraduate students Selected members of the East Midlands Cancer Network West Midlands Public Health Specialist Registrars in training Health Care & Public Health, Birmingham employees HSMC academic and honorary staff

For more information about the library consult the About the library page of the website. 1.1 Location Health Services Management Centre (HSMC), Park House, 40 Edgbaston Park Road, Birmingham, B15 2RT Directions to the library

Website

0121 414 3672/7060

Fax: 0121 414 7051

Email

RSS feed

Skype name: hsmclibrary

Instant Messaging

Facebook

Twitter

1.2 Library staff Rachel Posaner 0121 414 3672

library & Information Services Manager r.d.posaner@bham.ac.uk

Emma Green 0121 414 7060

Librarian e.green@bham.ac.uk

Lucy Drake 0121 414 3672

Library & Information Officer s.l.drake@bham.ac.uk

Wendy Spurr 0121 414 7060

Library Assistant w.p.spurr@bham.ac.uk

1.3 Opening hours The library is open: 09.00-19.00 Monday to Thursday 09.00-16.00 Friday During August from Monday to Thursday the library closes at 17.00.

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2. Registering with the library If you belong to one of the following categories you will be entitled to register with the library. 

HSMC postgraduate students

MTS or Clinical Fellows postgraduate students

West Midlands Public Health Specialist Registrars in training

Health Care Public Heath, Birmingham employees

The Nuffield Trust

HSMC academic and honorary staff

Selected members of the East Midlands Cancer Network

If you would like to join or have a colleague who would like to join then contact the library staff for a registration form. After registration you will be given a library borrower card and a complimentary memory stick containing information about the library. Please supply an up to date email address as the library communicates with its users via email. If you are interested in an institutional membership for your organisation please contact Rachel Posaner the library manager. 2.1 Visitors There is wireless internet access in the library though this only available to members of the university. To use the wireless make sure you have your university username and password. There are computers available that are connected to the Internet for guests to use but these are not connected to a printer. Feel free to bring your mobile phone into the library though please keep it on silent and if it rings take it out into the hall. If you are not eligible to become a library member you can use the library for reference only, please let us know in advance if you would like to visit us. 3. Code of Conduct The following Code of Conduct has been drawn up in order to provide a pleasant and safe environment for research and study for all library customers: 

Do not remove any library material, equipment or property without authorization.

Do not damage library materials in any way including; marking, removing pages etc.

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underlining,

Do not take any library materials out of the country.

Do not give your personal usernames and passwords to anyone.

Do not tamper with hardware or software in the library, including the introduction of viruses.

Do not eat or drink within the library or IT resource room.

If your mobile phone should be on silent and if it rings please answer it out in the hall.

You are responsible for all materials (including introductory memory sticks) that have been issued to you and that you will have to pay for any items that are lost in your care.

You must take responsibility for knowing when items should be returned and for ensuring that items are renewed before the due date.

Ensure that any library materials returned by post are suitably packaged in order that they do not get damaged.

Do not lend your card to any other person, or borrow books on their behalf.

Remember to take all your personal items from the library, as the library cannot take responsibility for items left unattended.

Remember to show consideration and courtesy to library staff and other library users at all times.

4. Library resources 4.1 The collection The collection held at HSMC consists of 15,000 books, pamphlets, report titles, DVDs, dissertations and audio books most of which can be borrowed. There is also a collection of videos, dvds and talking books and Department of Health Circulars dating from 1947. The collection covers the non-medicals aspects of the health service including subjects such as: primary care, public health, commissioning, local government, leadership and organisational development. 4.2 Library catalogue The library catalogue is available to the public it can be searched online from home and computer and you will not need any additional log on to perform a search. 4.3 Journals The library subscribes to certain key journals in print and electronic format. To request a journal article please see your Library services page.

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4.4 Dissertations All past student’s dissertation titles can be located on the catalogue. Older dissertations are stored in paper format and newer dissertations as PDFs. How to find a dissertation on the library catalogue Please note: to help to prevent cases of plagiarism, records are kept of all viewings of past dissertations. 4.4.1 Paper dissertations These are for reference use only, they cannot be borrowed and must be kept within the library. If you wish to see a paper dissertation fill in a dissertation request form available from the library, and a member of staff will retrieve the dissertation within the hour. Please note we cannot access the dissertation store after 5pm. 4.4.2 PDF dissertations These can be emailed to you on the condition that you do not print, alter or copy them in any way and when you have finished you delete it from your computer. If you would like a PDF dissertation then contact the library staff with the title and author of the one you would like and it will be sent to you. 4.4 Class Marks The library is divided into four sections: books (no prefix) oversize books (prefix q) pamphlets (prefix p) quarto pamphlets (prefix qp) Within each section the collection is shelved according to the library of Congress cataloguing system. For example, 'Raising Standards in the NHS' by the Department of Health is classified as RA 399 D. 1. The first letters 'RA' indicate the main class of the subject - Public Aspect of Medicine 2. The following numbers '399' indicate the subclass - Regulation of medical practice 3. The final letter 'D' is the first letter of the author’s surname. To find this book on the shelf: 1. As there is no prefix go to the book section 2. Travel alphabetically to the R section, then progress to RA 3. Then work up numerically to 399

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4. Within the 399 section you will find the book under D for Department of Health. 5. Lending services 5.1 Borrowing Books, reports and pamphlets can be loaned from the library for a period of three weeks. You can borrow up to 6 items at any one time excluding journals and reference material. You will need your borrower number to take a book out. Borrowing from the HSMC Library 5.2 Postal loans The library staff will post books out to all registered users free of charge. Please check the catalogue first to see if the items you require are available for loan. If the items you require are available for loan then complete this form to request your books and you should receive them within 4 days. Please note that the library makes no charge for this service but requires you to bear the costs of posting books back to the library by the due date. Please send the items back by registered post as lost items will then be refundable by the Post Office. 5.3 Returns Please be considerate to all users by ensuring that the books in your possession are returned no later than the due date. Please either hand the books over to library staff or post them back to the library if they are suitably packed. HSMC Library Park House 40 Edgbaston Park Road Birmingham B15 2RT 5.4 Renewals You can renew the items that you have out on loan twice to make a total loan period of nine weeks. Please note that books that have been reserved by another user can not be renewed. You can renew your books online, you will need your borrower number including all the zeros at the beginning of the number. Please note that the new due date is calculated from the date on which you renew the item, not the date on which the item was initially due. Once an item has become overdue by more than seven days, you will no longer be able to renew the book online. Instead, please get in touch with the library staff to discuss the renewal. Updated Tuesday, 05 February 2013

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5.5 Reservations You can reserve items directly from the catalogue, you will need your borrower number including all the zeros at the beginning of the number. A recall email is then sent to the current borrower to alert them. Please note that you cannot reserve an item that is available on the shelf. 5.6 Recalls If another reader requires an item you have borrowed, you will receive a recall notice reminding you to return the item to the library by the due date. Please be considerate to other users by ensuring items are returned promptly. 5.7 Overdue books The library does not currently charge for overdue items. However, the library staff do expect borrowers to return their books by the due date in order to keep the items in circulation for the consideration of other users and takes a dim view of borrowers who abuse this generosity. 5.8 Lost books If you lose a book, please contact the library staff as it may have found its way back to us. If the book is not found, you will be expected to cover the cost of its replacement plus a ÂŁ10 administration charge. 6. Article requests The library can help you find journal articles. There are many sources of articles depending on who you are. For more detailed information consult your Library services page on the library website. 6.1 Photocopying facilities in the library A black and white photocopier is available for use within the library in accordance with the Copyright Act, 1988 and is operated with a university ID card and can be credited with cash only in the library. The prices are: 5p per A4 sheet,

8p per A3 sheet

6.2 Students If you cannot find your article from the HSMC or other university resources you can order it from the British Library. The library staff will issue you with voucher codes, requests are submitted online and you will need to provide full

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bibliographic information for the item you require. For more details on this service please contact the library staff. 6.3 Other library users including Public Health Trainees, Public Health Birmingham, HSMC staff, EMCN and the Nuffield Trust The library staff will supply you with journals articles on completion of the article request form. Please note that due to copyright regulations, only one article may be requested per journal issue. If you require several articles from the same issue, please make one request for the whole issue. 6.4 Copyright and the law Copyright is an intellectual property right, which protects the rights of authors. It is generally accepted that under the “fair dealing” principle individuals are allowed to copy:  

No more than one complete chapter of a book or 5% of the total publication. No more than one whole article in an issue of a serial publication or in a set of conference proceedings

7. Library web site To go to the library website go to: http://www.birmingham.ac.uk/hsmc-library You will not need any additional downloads or log ons to search the library website. To get the most from the website, go to the Library services page and choose your user group from the list. You will then see a detailed explanation of the services available to you. 8. Databases 8.1 HMIC via HSMC The library has an individual subscription to HMIC for the benefit of users who are unable to access it any other way. Contact the library staff for the log on details. Help using this version of HMIC. 9. Computer facilities There is an IT Resource Room at Park House which contains 12 PCs, including one PC for disabled access, along with a networked printer. A further 5 PCs and printer are available within the library. Please note that the IT Resource Room can only be used by registered members of the library.

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If you are a member of the University and you have a problem with IT then contact the IT Helpdesk. If you are not a member of the university then contact the library staff for advice. 10. Literature searching 10.1 Students Learning to carry out a comprehensive and efficient literature search is a requirement of your course. The library staff provide training sessions in effective literature searching for all postgraduate students. For more information or to book a session contact the library staff. 10.2 Other library users including Public Health Trainees, Public Health Birmingham, HSMC staff, EMCN and the Nuffield Trust The library staff will carry out a literature search for you. If you would like to request a literature search please fill in the literature search request form. The library staff can also provide training in literature searching techniques, the use of individual databases, and defining your search strategies. For more information or to book a session contact the library staff. 11. Education & training The library website provides a comprehensive collection of guides, podcasts and online demonstrations regarding all the library’s services. All training sessions can be delivered from a distance using the Virtual Library Clinic. For help with any enquiry contact the library staff. 11.1 Students All information regarding the library’s resources can be found on your WebCT pages. The library provides both library induction and effective literature searching training sessions for all its students. Users can also access training sessions via the library’s Virtual Library Clinic. 11.2 Other library users including Public Health Trainees, Public Health Birmingham, HSMC staff, EMCN and the Nuffield Trust article requests The training sessions can be arranged around your schedule at any time of the day, on a one to one basis or in a group. You can attend your session either in person in the library or over the phone. The library staff can also come out to your work place and carry out a group session for you and your colleagues.

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12. Distance learners The library provides a postal loan and article supply service for distance learning students. Users can access training sessions via the library’s Virtual Library Clinic. 13. Using other libraries 13.1 Other libraries on the university campus Staff and students registered with the University of Birmingham are entitled to use all the site libraries. The catalogue can be accessed from anywhere with no additional download. 13.2 Sconul Scheme This scheme allows students registered at one university to register and borrow from up to 3 other university libraries. For more information see this webpage. Register here 13.3 NHS employees All NHS employees will have library support within their Trust. Services vary according to the individual organisations. 14. Current awareness services 14.1 News bulletins The library provides a number of emailed bulletins in order to keep people up to date with current information. These include:         

Daily Digest Public Health Bulletin Public and Patient Involvement Bulletin Integrated Care Bulletin Leadership Bulletin Clinical Commissioning Bulletin Literature Search Update Snappy Searches Wednesday Wire

As a library member you should be receiving the bulletins, if not please contact the library staff. 14.2 Monthly database searches You can select you search criteria and then receive email notification on a monthly basis when new records match your search criteria. Register for this service here

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14.3 eJournal Contents You can keep up-to-date in your areas of interest by registering to receive the content pages of any journal every time a new issue is published. Register for this service here 15. Referencing For information and advice concerning referencing see the university referencing pages or contact the library staff. 16. Plagiarism For information and advice concerning plagiarism see the university plagiarism pages. 17. Services for people with disabilities The library provides services for people with disabilities including:     

individual library induction sessions a book fetching service assistance with photocopying and article finding ebooks extended loan periods

18. Suggestions The library staff are always pleased to discuss any suggestions you have concerning the library and information service. 

To make a suggestion please the library manager Rachel Posaner.

You can also send your suggestions virtually.

If you have a suggestion for a book please let the library staff know. 19. Complaints Any customer wishing to make a complaint should contact Rachel Posaner the library manager.

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The HSMC Library Guide