Service Industries - Business Training Programmes
a guide to Service Industry, Business Training Programmes for Employers.
Excellence in Further and Higher Education Hartlepool College of Further Education The Public & Service Sectors A guide to Business Training Programmes www.hartlepoolfe.ac.uk | or search online for HCFE Beacon Award Winner Hartlepool College of Further Education is a successful provider of high quality, business focused training. The College has a demonstrable commitment to delivering the skills training required of the regional employers in the fields of health, care, service and public sectors. The College’s reputation as a leading provider of education and skills in the North East is enhanced and underlined by the judgments of external quality agencies - successive OfSTED inspections have rated the College as ‘outstanding’ for employer responsiveness. The College has four National Skills Academies and has historically been highly successful in gaining sector-based employer endorsements such as Centre of Excellence and the Training Quality Standard. Recent achievements include an AoC Beacon, one of only a handful of national awards presented annually, where the College was recognised in the Jardine Lloyd Thompson Award for Health and Community Care. This prestigious award recognises and commends exemplary College initiatives and celebrates its high level of commitment and innovation. Furthermore, it recognises the College’s responsiveness, flexibility, expertise and commitment to continuous improvement in training. 2 Hartlepool College of Further Education I've come to believe that each of us has a personal â€œ calling that's as unique as a fingerprint, and that the best Contents Oprah Winfrey â€œ way to succeed is to discover what you love and then find a way to offer it to others in the form of service. 4 7 8 Our Business Development Team World Class Training Facilities Equipped for the Job Programme Directory 10 11 12 13 14 15 16 17 18 19 20 21 22 24 Hospitality Sector Travel & Tourism Sector Hairdressing & Beauty Sector Sport & Public Services Administration & Accounting Public & Private Sector Health Professionals Early Years & Childhood Studies Counselling & Advice Health & Care Sector Health, Care & Childhood Studies Apprenticeships Service Sector Apprenticeships Life Skills Services for Business 3 Business Training Programmes A guide to training opportunities for The Public & Sector Services Our Business Development Team Awaiting Photo Steven Wallis Assistant Principal Curriculum Design, Employee Development Debbie Caygill Director of Learner Services Jane Steel Director of Curriculum Curriculum Design and Development Helen Watts Head of Marketing & Recruitment Hartlepool Collegeâ€™s Business Development Team all joined the College from a wide variety of backgrounds, each bringing with them years of valuable experience and relevant, diverse sector knowledge that combine to provide a comprehensive set of skills and approaches to individual business and training needs. Hartlepool College has over fifty full-time, skilled and professionally qualified public and service sector training staff who are able to deliver training ranging from the service sector essentials to highly specialist provision. A selection of our specialist staff are introduced over the pages of this brochure. 4 Hartlepool College of Further Education Awaiting Photo Awaiting Photo Lorraine Thornton Apprenticeship & External Services Manager Apprenticeships Joanne Rutter Business & Corporate Administrator Corporate Bookings Apprenticeship & Commercial Enquiries Graham McPhail Director of Apprenticeships Apprenticeship Design and Delivery Andrew Steel Assistant Principal Strategic Business Development Cheryl Clements Business & Corporate Administrator Apprenticeships 5 Business Training Programmes A guide to training opportunities for The Public & Sector Services â€œworld class facilitiesâ€? 6 Hartlepool College of Further Education World Class Training Facilities Hartlepool College of Further Education delivers employer training throughout the country, ranging from Northumberland to Suffolk. Our employer programmes for the health, care, service and public sectors are predominantly delivered in the workplace and at our state-of-the-art campus. Clinical Practice Ward The Clinical Practice Ward is designed to provide experience of all aspects of the hospital and clinical environment. Attached to the ward is a kitchen and bathroom that are specifically adapted to accommodate likely patient and service user needs. Specialist moving and handling equipment is provided, and the Ward provides the look and feel of a hospital environment. The learning suites are all equipped with the latest multimedia teaching aids to enable innovative teaching and learning. 7 Business Training Programmes A guide to training opportunities for The Public & Sector Services The Learning Core All training delegates have access to computer facilities within the three Learning Cores, which are dedicated to specific disciplines. Learning Core 1 for example hosts fully stocked shelves of literature dedicated to health, social care, early years, counselling and allied professions. There is an abundance of study space available within the Core, with computer facilities or private studios. All computer facilities are supported with the latest Windows packages and have Virtual Learning access to support teaching and learning and facilitate distance and blended learning. The Flagship Restaurant This fabulous new eighty-seat restaurant is designed to reflect the quality of its food and service. Fully licensed and open on evenings and weekends, the Collegeâ€™s own Executive Chef, Restaurant Manager and Sommelier ensure that standards are consistently high. The Flagship Restaurant follows the ethos of its predecessor, Grayâ€™s Bistro, in ensuring that it provides the opportunity for students to gain skills training and practical experience. The restaurant can be booked for conferencing, award ceremonies, entertaining and professional training programmes, amongst many things. The Luminary The Luminary is a brand used to describe the College facilities dedicated to health, lifestyle and well-being. This incorporates the Fitness Suite, CryoSpar and Sports Science Laboratory, Hairdressing and Beauty Therapy Salons and the Clinical Practice Ward. The areas are all designed to be commercially viable business units and also innovative training centres. Each is open to the public to either access the core services or to access the training programmes on offer. The Luminary HEALTH. LIFE. STYLE. 8 Hartlepool College of Further Education The Fitness Suite Dedicated to life fitness and strength work, the Fitness Suite features the very best in specialist equipment. Specific zones for general fitness, core strength and cardio programmes are enhanced by modern methods of training such as PowerPlate and Power Rack, designed to provide training facilities to suit athletes regardless of fitness and level. Sport Science Laboratory & CryoSpa The Luminary Salons As sport and athletics continues to push the limits of physical endurance and strength, increasingly science is being used at levels below elite sport to enhance performance. The Sports Lab incorporates equipment usually reserved for professional clubs and university centres. For example the Powercube allows athletes to analyse levels of VO2 Max, ‘SMART POWER’ and the Watt bike allow for a variety of power related tests, whilst the ‘SMART’ Speed Gates provide the latest innovation in speed and reaction testing. A variety of field based testing equipment offers a comprehensive sports science consultancy service. The CET spa bath is used by some of the world’s leading professional sports clubs, including Manchester City FC, AC Milan and the New York Jets to improve levels of rehabilitation and optimise sports recovery. This equipment is available for commercial training and fitness conditioning programmes. A superb suite of specialist resources cater for commercial clients and training excellence. For hairdressing, the salons are equipped with styling stations, colouring stations and ‘climazones’, accommodating a range of clients. For beauty treatments the treatment suites, nail bar and tanning booths provide professional care and service in a relaxed and private atmosphere. The retail stations in The Luminary offer professional hair care and beauty products usually only available through specialist providers. The College is also accredited by Wella Professional as a Centre of Excellence. 9 Business Training Programmes A guide to training opportunities for The Public & Sector Services Programmes for the Hospitality Sector State of the art professional kitchens, The Flagship Restraurant and varied conference facilities are all areas that support our extensive list of Hospitality programmes. Training is provided in a variety of settings, including fine dining and silver service, large scale catering and productive methods of preparation. Provision Management Staff Induction Customer Service Food and Wine Matching Bakery Principles and Products Sugarcraft Masterclass Chocolate Masterclass Barista Skills Cocktail Masterclass Higher Education Accredited Provision Commercial (Bespoke) 10 Hartlepool College of Further Education Programmes for the Travel & Tourism Sector Whether booking a short rail journey, an annual holiday or an even longer break, Travel and Tourism services play an important part in peoplesâ€™ lives and their travel and accommodation decisions. As such, it is essential that those who work in the sector are suitably qualified and knowledgeable in making this experience efficient and engaging. Our Travel and Tourism team have a wealth of knowledge, from Air Cabin Crew to International Representation to Sales and Bookings. Provision Level 3 Extended Diploma in Travel and Tourism [BTEC] Level 3 Diploma in Travel and Tourism [BTEC] Level 2 Diploma in Travel and Tourism [BTEC] Level 2 Award for Resort Representatives [NCFE] Level 2 Certificate in Introduction to Cabin Crew [NCFE] Level 2 Award in Introduction to the Passenger Shipping Industry [NCFE] Level 1 Diploma in Travel and Tourism [BTEC] Level 1 Customer Service [NOCN] Level 1 Pre-entry Aviation [NCFE] Higher Education Accredited Provision Commercial (Bespoke) 11 Business Training Programmes A guide to training opportunities for The Public & Sector Services Programmes for the Hairdressing and Beauty Sector The Luminary Salons provide hair and beauty facilities, and are stocked with the latest equipment to reinforce sector confidence as typified by our Wella â€˜Centre for Excellenceâ€™ accreditation. The Luminary Salons provide both traditional and contemporary services, with the emphasis on quality and exceptional customer satisfaction. Popular accredited provision and bespoke programmes are listed below: Provision Salon Management for the Hair and Beauty Sector Customer Service Skills for the Hair and Beauty sector Retail Skills for the Hair and Beauty Sector Tanning Techniques Complementary Therapies for Palliative Care Complementary Therapies in Pregnancy and Child Birth Barbering Skills Nail Services (including all variation of extension work) Higher Education Accredited Provision Commercial (Bespoke) 12 Hartlepool College of Further Education Programmes for Sport and Public Services The areas of Sport and Public Services are quickly developing across the region, and Hartlepool College is working with a number of employers to ensure that we are at the forefront of these developments. Strong employer links in both sectors ensure qualifications are current and relevant and, through the formation of projects such as the Hartlepool Sporting Association, the College continues to innovate the curriculum and its delivery. Provision FDSc Sports Coaching and Exercise (2 year course) FDa Outdoor Education (2 yearr course) HND Public Services (2 year Course) Level 3 Sports Leaders [HSLA] Level 3 Certificate in Personal Training [CYQ] Level 3 Award in Fitness and Physical Activity [CYQ] Level 2 Certificate in Spectator Safety Level 2 Award in Door Supervision Level 2 Leadership through Football Level 2 Certificate in Fitness Instructing - Gym-Based Exercise Level2 Sports Leaders [CSLA] Level 1 Sports Leaders Higher Education Accredited Provision Commercial (Bespoke) 13 Business Training Programmes A guide to training opportunities for The Public & Sector Services Programmes for Administration and Accounting Accounting and financial services is a vocational area that is necessary for all businesses, regardless of size and scale. A number of programmes are offered, ranging from a short course introduction to an understanding of more complex financial methods. To provide additional guidance, the duration of each programme is specified below. Popular offerings to employers are: Provision AAT Level 4 Diploma in Accounting (1Â˝ year course) AAT Level 3 Diploma in Accounting (1Â˝ year course) AAT Level 2 Certificate in Accounting (1 year course) AAT Level 1 Award in Accounting (15 week course) C&G Level 2 Award in Computerised Accounts (15 week course) C&G Level 1 Award in Computerised Accounts (15 week course) Advanced Sage Accounts (2 day course) Intermediate Sage Accounts (2 day course) Foundation Sage Accounts (1 day course) Finance for Non-Financial Managers (1 day course) Higher Education Accredited Provision Commercial (Bespoke) 14 Hartlepool College of Further Education Programmes for the Public and Private Sector There is growing evidence that both employers and the public expect the people they deal with to be professionally qualified to national standards. A range of programmes are listed below in areas that, traditionally, have not always been accredited with formal qualifications. Popular offerings to employers are: Provision Level 3 Diploma in Property (sale of property) [ABBE] Level 3 Diploma in Property (residential lettings management) [ABBE] Level 3 Diploma in Housing [Edexcel] Level 3 Diploma in Retail Skills Level 3 Diploma in Customer Services Level 2 Certificate in Property (sale of property) [ABBE] Level 2 Certificate in Property (lettings management) [ABBE] Level 2 NVQ Certificate in Controlling Car Parking Areas [EDEXCEL] Level 2 Cleaning and Environmental Services [City and Guilds] Level 2 in Cleaning Services [City and Guilds] Level 2 Certificate in Housing [Edexcel] Level 2 Certificate in Retail Skills Level 2 Certificate in Customer Services Higher Education Accredited Provision Commercial (Bespoke) 15 Business Training Programmes A guide to training opportunities for The Public & Sector Services Programmes for Health Professionals Hartlepool College provides a wide range of programmes to gain the accredited qualifications needed to progress in the health sector. Programmes are designed to support progression to graduate and post graduate professions, or support employers to up-skill their staff to specific technical or supporting roles. Courses can also be packaged to provide bespoke programmes to meet individual employer needs. Provision Level 5 Diploma in Leadership in Health and Social Care and Young Peopleâ€™s Services Level 3 Diploma in Health & Social Care Level 3 Health & Social Care (SVQ) Level 2 Diploma in Health & Social Care Level 2 Health & Social Care (SVQ) Level 1 Diploma in Health & Social Care Higher Education Accredited Provision Commercial (Bespoke) 16 Hartlepool College of Further Education Programmes for Early Years and Childhood Studies These programmes are designed to provide the skills and knowledge to work within the Children and Young People sector. A suite of programmes is offered for application in the nursery, crèche, primary and social work settings. Provision Foundation Degree in Early Years (Sector Endorsed) Level 3 Diploma for The Children and Young People’s Workforce (QCF) Level 2 Diploma for The Children and Young People’s Workforce (QCF) Level 3 Children’s Care, Learning and Development Level 2 Children’s Care, Learning and Development Level 3 in Supporting Teaching and Learning in Schools Level 2 in Supporting Teaching and Learning in Schools Level 2 Award in Playwork Level 1 Diploma for Caring for Children (QCF) Higher Education Accredited Provision Commercial (Bespoke) 17 Business Training Programmes A guide to training opportunities for The Public & Sector Services Programmes for Training, Education, Counselling, Advice and Guidance Hartlepool College has a well-established track record when it comes to delivering this curriculum to both individuals and organisations. The fields of Post- and Non-School Education and Training have become increasingly professionalised over the last ten years and, as a result, qualifications are needed to underline professional competence and development. The Collegeâ€™s Counselling, Advice and Guidance provision responds to the growing demand from individuals and organisations for qualifications and professional training in this area. Provision Preparing to Teach in the Lifelong Learning Sector Certificate to Teach in the Lifelong Learning Sector Certificate in Education Professional Graduate Certificate in Education BA (Hons) Education Studies Certificate in Assessing Vocational Achievement Award / Certificate in Internal Quality Assurance Advice and Guidance (Levels 3 and 4) Counselling Skills (Levels 2 and 3) Foundation Degree in Counselling Higher Education Accredited Provision Commercial (Bespoke) 18 Hartlepool College of Further Education Essential Programmes for the Health and Care Sector High quality skills are essential to the health, care and early years sectors and, as such, we offer a range of courses available to enhance the skills of employees. The programmes are designed to add value by enabling a specialist focus and realistic assessment strategy. The courses can be delivered as stand-alone programmes or as part of a bespoke package. The courses are delivered by trained specialists and are scheduled to suit the convenience of employees and employers. Provision First Aid at Work Emergency First Aid at Work Pediatric First Aid at Work Requalification First Aid Essential First Aid Level 2 Award in Cardiopulmonary Resuscitation and Automated External Defibrillation Moving and Handling Professional Trainer Certificate Administration of Medicine Handling Medicines Safely Awareness of Dementia Award in Helping Skills Award in Employer Rights and Responsibilities Nutrition and Health Prevention and Control of Infection Developing Skills for Early Years Practice Alcohol Awareness Sexual Health Awareness Preparing to Work in Health and Social Care Accredited Provision Commercial (Bespoke) 19 Business Training Programmes A guide to training opportunities for The Public & Sector Services Apprenticeships for Health, Care and Childhood Studies Hartlepool College is the largest apprenticeship training provider in the Tees Valley and County Durham* with a range of frameworks on offer. For many regional companies Hartlepool College offers a bespoke recruitment service incorporating literacy, numeracy, aptitude and skills testing, interview preparation techniques and an extended advisory and support service. Apprenticeships are delivered at Level 2 [Intermediate Apprenticeship] and Level 3 [Advanced Apprenticeship]. A number of the most popular frameworks are highlighted below: Provision Apprenticeship in Health - Clinical Healthcare Support Apprenticeship in Health & Social Care Apprenticeship in Children and Young Peopleâ€™s Workforce Apprenticeship in Supporting Teaching and Learning in Schools *Based on 2010/2011 Skills Funding Agency allocations for the sub-regional FE College and Training Providers. Intermediate Advanced 20 Hartlepool College of Further Education Apprentices for the Service Sector Hartlepool College currently works with over 2000 regional employers to provide apprenticeship opportunities and work experience for our full-time learners. Our service also extends to local schools in the Tees Valley to provide bespoke work-related learning solutions as well as health, safety and compliance assurance. Our expanding number of apprenticeships in the public and service sector are shown below: Provision Travel Services Housing Property Services Hospitality Studies Beauty Therapy Studies Hairdressing Studies Retail Skills Sport Horticulture Intermediate Advanced 21 Business Training Programmes A guide to training opportunities for The Public & Sector Services Programmes for Life Skills The ability to communicate effectively can make a direct impact on an employerâ€™s efficiency. In recent years we have experienced huge demand for our Life Skills programmes. Literacy and numeracy training can be in the form of a short refresher programme, diagnostic assessment or accredited provision. Provision Functional Skills in English Functional Skills in Mathematics Functional Skills in ICT Working with Others Problem Solving Improving Own Learning Level 1 Level 2 22 Hartlepool College of Further Education 23 Business Training Programmes A guide to training opportunities for The Public & Sector Services Other Services for Business Creative and Event Services Hartlepool College’s commitment to business has, over many years, led to the development of some outstanding commercial resources, facilities and services. Informed and evolved by decades of practical experience, keen insight and client feedback, these include: Conferencing Services Our Conference Centres are popular and successful places for businesses to host meetings, training programmes and special events. During early planning stages for its new building, the College seized the opportunity to create a new bespoke resource that would further amplify and enhance our support for business. Highlighting ambience, comfort, flexibility and innovation, the new Conference Centre is custom-designed to meet the demands of businesses of all sizes and areas of operation. Flooded with natural light from the impressive full-length glazing high above, our conferencing rooms take up almost the entire lower floor of the College’s canyon-like North Wing. This large, bright and welcoming space is home to an exclusive exhibition of work by renowned artist Tom Wall, and also a vintage M.G. car restored by College students. In addition, the College’s stylish Flagship Restaurant is also located here, offering a superb menu and, at certain times of the year, an alfresco dining experience. Every room in the Conference Centre is designed to allow clients the freedom to conduct their business or event with complete confidence and comfort. Furnished and equipped to the highest standard, these are spaces intended to allow people to innovate, entertain and impress. Our Conference Rooms have a combined capacity of almost 388 people, hosting up to 240, 80 and 40 delegates respectively. The largest of these utilises cinema-style tiered seating to allow an unhindered view of a 6m glare-free high definition screen, accompanied by a Dolby Digital surround sound system. For meetings, a cluster of luxuriously appointed boardrooms are available across the corridor. Some rooms can also be configured to a bespoke layout depending on your requirements. Clients also have access to an array of presentation resources, such as interactive whiteboards and innovative shadow-free “short throw” projectors. Naturally, a wide selection of hospitality is also available. Finally, for maximum flexibility The Flagship Restaurant can be isolated from the rest of the building, allowing them to be operational even when the main College is closed. 24 Hartlepool College of Further Education Event Packages As well as offering the physical location to host a conference or event, Hartlepool College also offers a unique package for the planning and delivery of every single detail and requirement. Working in partnership with celebrated radio personalities, authors and speakers, our in-house events, creative and hospitality teams can not only offer you the room and resources you need, but also a bespoke scriptwriting service, an experienced Compère, a variety of hospitality options from finger buffet to silver service, design of presentation and printed materials, event photography and even a full video production service. Corporate Video Production The College’s video productions have played an important part in many major events and presentations, setting mood, providing key information and reflecting messages and successes that add an impressive and high quality touch to any occasion. We offer a complete conceptualising, writing, filming, editing and post-production service for in-event broadcast, DVD or online distribution. Clients include the NHS, Hartlepool Borough Council, the Hartlepool Partnership, Hartlepool Business Awards, HMS Trincomalee 1817, Hartlepool Tall Ships 2010, Orcel Sea Training, FE+, Tees Valley Engineering Partnership, Teesside University, Cleveland Police, Cleveland Fire Service, Audit North, Vertellus Specialities, Heerema, Huntsman, the North East Training Provider Network, and the TUC Workers’ Memorial Day. For samples of our film production work, visit our YouTube Channel. Please note that this is a specialised process, and that adequate lead time and production time is required. Graphic Design, Copywriting & Photography The College also offers a graphic design service that can provide customised, idea focussed and unique promotional materials, advertising and presentations. Our creative team has decades of combined experience in the creative industries. In addition, we offer complete photography and creative copywriting services to enhance existing or provide bespoke content. Please note that these are specialised processes, and that adequate lead-in time is required. 25 Business Training Programmes A guide to training opportunities for The Public & Sector Services 26 Hartlepool College of Further Education â€œWhat Britain needs to stimulate growth is to create properly trained, properly supported and properly skilled people. It needs innovative places like Hartlepool College to do this.â€? The Rt. Hon. the Lord Mandelson 27 Excellence in Further and Higher Education Hartlepool College of Further Education Stockton Street, Hartlepool, County Durham TS24 7NT 01429 292888 firstname.lastname@example.org